TSB レビュー 27,632

I have had a pleasure of visiting Hammersmith branch and the staff member who served me the third time
Eman was absolute delight . She was very professional, knowledgeable and extremely helpful. She is an asset to the company and made me appreciate banking with TSB . Thank you

Set up a bank account with junior at Chatham branch , so easy and simple . Junior was very helpful and I'm very satisfied today

Aleksandra is very knowledgeable and approachable. She is very professional and she puts out minds at rest with the accounts that we choose to open. We have banked with TSB for a very long time and we are very happy with the service.

This evening I had a video meeting with Lauren O’Brien to set up a joint bank account. Whilst I was not looking forward to the meeting after a long day at work, thinking it would be very boring (death by Ts and Cs), Lauren was energetic and friendly throughout. I was very pleased with the service I received from Lauren, and it was really convenient to have the meeting online - we would have struggled attending the appointment around our working hours if it wasn’t for the video banking option! Thank you Lauren for all your help!⭐️⭐️⭐️⭐️⭐️

Hi went into tsb plymouth today needed to sort out a few things today on my tsb account and was seen by joe who made everything a easy experience she certainly nows her job and she is a legend made everything straightforward good experience brilliant service

I visited and I was attending to by Zarash @tsbsvs Glasgow branch and he was really helpful

Junior is very good and calming. I am usually shy but he put me at easy so I could easily communicate with him. Chatham TSB branch is lucky to have him. Thanks for not giving up and trying until I got what I wanted. Thanks

Had a issue with a complicated mortgage request to remove a charge.
TSB offered to open a complaint, which was resolved very speedily by Emma, who deserves a bonus for exemplary customer service.
Brilliant in this day and age -also refreshing after very poor experiences in the past with HSBC and Royal London, Most financial companies are not customer centric, TSB proved to be an exception. Thank you

Financial advice from Nadine Khoury at Hanover Branch Edinburgh
Excellent advice and customer service from Nadine
An excellent resource and excellent financial support

I visited TSB Harrow this morning to sort out an unidentified transaction. Aysha welcomed me with a warm smile and helped with not just with my query but also helped me open savings that gave better interest. And also helped me open a current account. This was done with patience and a friendly aproach which has given me confidence. Thank you very much Aysha you are fantastic and need to be rewarded.
God bless x

In order to do the action I require an in branch appointment. This is only able to enquire about online via a form where there is at least a 2 day delay for confirmation. Calling only allows discussion about current account balances or payments not able to actually speak to staff. It’s infuriating when you have work/kids and there are only specific times/days when you can actually go to the branch and babysitting is required. I am happy to do things online but the booking system is so outdated and delays are not supporting working people. They also make any changes to direct debit payments to mortgage extremely difficult having to either call (but not being able to actually speak to someone as above) or arrange an appointment which as I just mentioned is equally as challenging to confirm. I would NOT recommend TSB for anything requiring actually speaking to someone until they upgrade their systems.

Very disappointed with this company slow to make decisions and found it quite difficult to get through to them I would not recommend

Zarash was extremely helpful in helping me navigate my spend and save account. Thank you for all your help and quick turnarounds, it was such a smooth process!

I visited TSB in Wallington and have been given such wonderful help from their colleague Rob Young. Amazing young man and helps me really manage my money. Always receive such 1st rate service, thank you Rob Young.

The level of incompetence is off the scale. Do not go near this bank.

The reason for this five star review is Benz at the Doncaster branch. We spoke to him about savings accounts. He explains everything so clearly and sets out the options without any pressure.

I opened a Spend & Save account and also did a Switch application at the same time. My account was opened but my Switch application never went through, which meant that I had to phone TSB to find out what had happened. I had to reapply for my Switch.

TSB Doncaster
I would just like to thank two lovely young men for their time, patience, kindness and very reassuring knowledge.
The two gentlemen helped myself and my husband with issues that were far too technical for each of us.
Max and Benz are an absolute credit to your company they are both totally professional but also really kind pleasant and very very helpful.
A very big thank you to both young men

I was notified that my credit card was going to be replaced (it was not due until 2028) meaning my current card use would be limited meanwhile. This created a problem delaying/paying several bills online. I questioned why (seeing as I pay monthly for the 'privilige' of my current account!) a card couldn't be delivered by registered post! Four days on and counting, still no card.

Whilst I appreciate security is important, I was given no details why it was flagged. I checked and found all transactions online and in person had gone through to date!? The current and future inconvenience could have been minimised by just 'investing' in more timely/efficient postage. Do I feel valued as a customer? Do I feel I'm getting value for the price I'm paying monthly? Simple answer is 'no'. There are other issues I could include (app functions that don't work etc,) but this is the latest of a sequence that may make me choose another bank.

Addendum:
A response to my complaint by letter (post came quicker than my replacement card!) really misses the point and was somewhat lecturing and 'offish'. Thank you, you've made my decision for me. Staff in the branch seem to be very different from the faceless back office folks on the phone and in the 'customer relations' team.

Good bank to get a finance but online banking, app, possibility to send money to EU should be improved