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Iâve had an excellent experience with UGP over the years. The staff are always friendly, professional, and genuinely helpful, and their rates have consistently been the most competitive Iâve found. Iâ... ãã£ãšèŠã
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Ours was a fast and easy transfer with real people on customer service. Not chatbots or push buttons with multiple options, so a real change and real customer service. The online portal was clear and... ãã£ãšèŠã
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I had a really positive experience speaking with Tom Broughton. He was incredibly helpful, took the time to explain everything clearly, and made what felt quite confusing much easier to understand.... ãã£ãšèŠã
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I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... ãã£ãšèŠã
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Guiseley, LS20 8AH, Leeds, è±åœ
4.7
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Tom M has been nothing but amazing since the start of my contact with UPG. Not only did he help with the switchover from my previous supplier but even went out of his way to sort out a discrepancy with my previous supplier that would have took me weeks to sort! Not only has Tom given me a new contract with great rates! He has also provided me with peace of mind! Could not recommend this company enough and the customer service is 11/10!
UGP - United Gas & Power ããã®åç
Hi Abbey
Thank you so much for your fantastic feedback!
Weâre absolutely thrilled to hear that Tom has delivered such a positive experience for you. At UGP, we pride ourselves on going the extra mile for our customers, so itâs great to hear that Tom was able to step in and make the switch seamlessâwhile even resolving a tricky issue with your previous supplier.
Weâre delighted youâre happy with your new contract and rates, and even more so that youâve gained peace of mind from working with us. Weâll be sure to pass your kind words on to Tomâheâll be chuffed!
Thanks again for choosing UGP and for recommending us so highly. If thereâs anything you need going forward, just give us a shout.
Best regards,
United Gas & Power
Our account manager always acts with our best interests in mind- he works hard to ensure that we get the best deals and he is helpful and available (even when on leave)! He always goes above and beyond to help.
UGP - United Gas & Power ããã®åç
Hi Hermione,
Thank you for the wonderful feedback â itâs genuinely appreciated!
Weâre delighted to hear that your account manager has consistently gone above and beyond to support you, even while on leave.
Putting our customers first and securing the best outcomes is exactly what we aim for, so itâs fantastic to know thatâs been your experience.
If thereâs ever anything more we can do, please donât hesitate to get in touch.
Best regards,
United Gas & Power
We've been working with the team at UGP and they've been genuinely brilliant to deal with. They've not only been friendly, but very responsive and helpful. A huge thanks to Kirk, Dylan and Michael!
UGP - United Gas & Power ããã®åç
Hi Josh,
Thank you for the fantastic feedback â it really means a lot!
Weâre so pleased to hear youâve had a great experience with the team. Kirk, Dylan, and Michael will be chuffed to know their support made a difference. Being friendly, responsive, and helpful is what weâre all about, so itâs great to hear that came across.
If thereâs anything else you need, weâre always here.
All the best,
United Gas & Power
UGP were very helpful throughout the process, Tom Menaldino particularly, who made sure all the various parts were co-ordinated and made easy for the Client to process.
UGP - United Gas & Power ããã®åç
Hi Graham,
Thank you for your kind words and for taking the time to share your experience.
Weâre really pleased to hear that you found the process smooth and well-coordinated â and that Tom was able to support you throughout. Making things easy and stress-free for our clients is exactly what we aim for, so itâs great to know that came through.
If thereâs anything more we can do, just let us know.
Best regards,
United Gas & Power
Very efficient and helpful.
Easy to contact and speedy replies.
Definitely felt that Tom Menaldino made us feel looked after and was friendly and available to answer any questions
UGP - United Gas & Power ããã®åç
Hi Peta,
Thanks so much for the great feedback!
Weâre really pleased to hear that you found the service efficient and easy to navigate â and that Tom made you feel well looked after throughout. Being approachable and responsive is exactly what we aim for, so itâs great to know that came across.
If you ever need anything else, weâre just a call or message away.
Best regards,
United Gas & Power
Tom was great, helpful, supportive and allowed me to ask all the 'stupid' questions. Tom didn't push for responses or decisions but worked with us in our timeframe.
UGP - United Gas & Power ããã®åç
Hi Lorna,
Thank you for the lovely feedback â itâs great to hear Tom made such a positive impression!
Weâre really pleased he was able to support you in a way that felt comfortable and pressure-free. No question is ever a âstupidâ one, and weâre glad you felt able to ask anything along the way.
If thereâs anything else you need, just let us know â weâre always happy to help.
Best regards,
United Gas & Power
UGP have been very professional and helpful.
UGP - United Gas & Power ããã®åç
Hi Joe,
Thanks for the great feedback â really glad to hear you've found UGP professional and helpful.
Weâre always here if you need anything!
Best regards,
The UGP Team
TERRIBLE EXPERIENCE WITH THIS COMPANY, AFTER I WROTE A REVIEW OF MY EXPERIENCE WITH THEM WHERE THEY OVERCHARGED WITH WITHOUTEVEN GIVING MY A CONTRACT COUPLED WITH MULTIPLE EMAIL THEY HAVE SENT ABOUT CUTTING OFF MY SUPPLY EVEN THOUGH I HAVE CHANGED SUPPLIERS, THEY GOT TRUSTPILOT TO TAKE IT DOWN AS THEY DONT WANT BUSINESS TO KNOW WHAT THEY ARE GETTING INTO IF YOU CHOOSE THEM
WILL GIVE THEM 0 STARS IF I COULD
UGP - United Gas & Power ããã®åç
Dear Adereni,
We're very sorry to hear about your experience and appreciate you taking the time to share your concerns.
We want to clarify that United Gas & Power does not have the ability to remove reviews from Trustpilot. All reviews remain subject to Trustpilotâs independent content guidelines, and any that are flagged are assessed solely by their moderation team. We fully support honest feedback â even when it's critical â as it helps us improve our service.
Regarding your comments on being overcharged and the switch process, weâre sorry to hear that this has caused frustration. Deemed rates are unfortunately common in situations where no formal contract is in place, but we absolutely understand that clear communication is essential throughout. Weâd also like to investigate your account to ensure that all final billing and communications have been handled correctly, especially as you've mentioned switching suppliers.
Please contact our customer care team at customercare@ugp.co.uk or on 0844 318 0044 so we can look into this urgently. Our goal is always to provide a fair, transparent and professional service, and weâd welcome the opportunity to make this right.
Kind regards,
The UGP Team
www.ugp.co.uk
experience so far has been very positive and can't fault anything. I had a cold call from Kyle and he managed to get my interest, then responded quickly with a good price, better than my current gas agreement. He didn't oversell.
It was easy to switch and all of the UGP people I engaged with were friendly, easy to deal with and efficient. Their portal seems easy and the switch was good.
Based on the current experience, happy to recommend to others.
UGP - United Gas & Power ããã®åç
Hi Pete,
Thank you so much for your kind words and for taking the time to share your experience!
We're really pleased to hear that Kyle made a great first impression and that the switch over to UGP was smooth and straightforward. We pride ourselves on being easy to deal with, so it's great to know that came through in your interactions with our team.
We're glad you're enjoying the portal and the service so far â and we truly appreciate the recommendation!
If there's anything you need going forward, please donât hesitate to get in touch.
Warm regards,
The UGP Team
United Gas & Power
Yes they were extremely good throughout the start up with us.
UGP - United Gas & Power ããã®åç
Thatâs fantastic to hear! Weâre so glad your startup experience with UGP was a positive one. Providing a smooth and supportive onboarding is something we really focus on, so itâs great to know we delivered.
If you ever need anything going forward, your dedicated account manager is just a call or email away.
Thanks again for the kind words!
â The UGP Team ðâš
The last energy supplier in the market truly understands the importance of focusing on customer needs and actively listening to our concerns. They are dedicated to providing the support and care that we all deserve.
UGP - United Gas & Power ããã®åç
Thank you for the thoughtful feedback!
At UGP, we're committed to putting customers first and ensuring every interaction is supportive, responsive, and built on trust. It's great to hear that our approach is making a differenceâwe truly believe that understanding and listening to our customers is what sets us apart.
We appreciate your support and look forward to continuing to deliver the service you deserve!
â The UGP Team ð¡ð€
I dealt with Reece Brown. He was excellent - called me when he said he would and explained everything clearly. I would definitely recommend UGP.
UGP - United Gas & Power ããã®åç
Thanks so much for your kind words!
Weâre delighted to hear Reece provided such a professional and reliable service. Clear communication and keeping our promises are key values at UGP, and weâre glad that came through in your experience.
We really appreciate your recommendation!
â The UGP Team ðð
Kash has made the switch to UPS very simple especially when working with 4 separate sites. It is great to have a dedicated account manager to help us with anything that comes up
UGP - United Gas & Power ããã®åç
Thank you for the great feedback!
Weâre so pleased to hear Kash made your switch to UGP smooth and straightforwardâespecially with multiple sites involved. Having a dedicated account manager really does make a difference, and weâre glad youâre seeing the benefit.
Weâre here whenever you need us!
â The UGP Team ðâš
Fantastic, very helpful and managed to save us money on our utility bills. Our account manager Reece is great, anything we need help with he responds very quickly and nothing is too much trouble for him.
UGP - United Gas & Power ããã®åç
Thank you so much for the kind feedback!
Weâre thrilled to hear that youâre saving money and receiving such great support from Reece â weâll be sure to pass your comments on to him. Itâs great to know heâs making things easy and efficient for you.
If you ever need anything else, weâre just a call or email away.
â The UGP Team ð¡
We recently worked with Stephen Howell at UGP to support one of our clients whose meter had been de-energised and Stephen helped us organise a new contract for. Stephen acted promptly and engaged his back office siteworks team, who arranged for a metering team to attend the site and successfully re-energise the meter.
Special thanks to Nas and Panashe in the siteworks team for their efficiency and excellent service in resolving the issue. We also encountered a complication when a neighbouring business mistakenly submitted a Change of Tenancy request. This could have caused significant disruption, but thanks to the swift action from the COT teamâparticularly Keiraâthe situation was quickly resolved.
We greatly appreciate the professionalism, responsiveness, and teamwork from everyone involved. Their efforts not only prevented downtime for our client but also protected the integrity of the contract we have in place as a TPI.
Outstanding service all roundâthank you!
UGP - United Gas & Power ããã®åç
Thank you for such a detailed and glowing review!
Itâs fantastic to hear how Stephen, Nas, Panashe, Keira, and the wider UGP team all came together to ensure a smooth resolution for your client. Supporting our TPI partners and their customers with efficiency, professionalism, and care is what we strive for â and weâre so pleased it made a real difference here.
Weâll make sure your kind words are shared with everyone mentioned. Thank you again for your trust and partnership â we look forward to continuing to work together!
â The UGP Team
I signed up with this company on 3 May 2025 after reading their great 5-star reviews on Trustpilot.
Herbie and Hannah were very helpful and made the switch easy for me.
I like that the Terms and Conditions are clear and they offer fixed energy rates, which gives me peace of mind. Yes, their standing charge is the highest on the market, but I still went ahead as they offer proper customer support by email and over the phoneâsomething I value a lot.
I havenât had my first invoice yet, but Iâm hoping everything will go smoothly.
I switched from Maxen Power. Avoid Maxen Power!
UGP - United Gas & Power ããã®åç
Thank you so much for your thoughtful review and for choosing UGP!
We're really pleased to hear that Herbie and Hannah made the switch simple and that our clear terms and personal customer service stood out to you â we know how important that peace of mind is, especially when it comes to business energy.
We completely understand your point about the standing charge, and weâre confident the value in our hands-on service, fixed rates, and UK-based support will continue to make your experience a positive one.
If you need anything at all before your first invoice or beyond, your account team is just a call or email away.
â The UGP Team
Fantastic customer services, Sophie was super helpful.
Thank you
UGP - United Gas & Power ããã®åç
Thank you for the kind words! We're delighted to hear Sophie was on hand to offer her expertise support â weâll be sure to pass along your feedback to her.
If thereâs anything else you need, donât hesitate to get in touch.
â The UGP Team
UGP - United Gas & Power ããã®åç
Thanks for the great feedback! We're pleased to hear you had a good experience and that our communication and follow-up met your expectations.
If you ever need anything else, weâre just a call or email away!
â The UGP Team
I spoke to two people who had personal email addresses and direct phone numbers and who were able to answer all my questions. This made a welcome change from anonymous call centres.
UGP - United Gas & Power ããã®åç
Thank you for your feedback! We're glad to hear you appreciated having direct contact with our team â it's one of the key differences we strive to offer at UGP. No call centres, just real people ready to help when you need it.
We're always here if you need anything further!
â The UGP Team
A dedicated account manager took care of the whole transfer process, kept me informed, and advised me when any issues cropped up. Overall, the service received has been excellent, and the process has been simple.
UGP - United Gas & Power ããã®åç
Thank you for the great feedback! We're really pleased to hear that your dedicated account manager made the process simple and kept you well informed throughout. Delivering a smooth and hassle-free experience is exactly what we aim for.
If you need any further support, we're always here to help!
â The UGP Team
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