UMAGE レビュー 

UMAGE からの回答

2026年3月12日 に更新

Hej Maria,

Tak fordi du tog dig tid til at dele din oplevelse.

Jeg er glad for at høre, at vores kundeservice kunne hjælpe dig, mens lamperne stadig var inden for reklamationsperioden.

Carmina-lampeskærmen er fremstillet i polypropylen, som giver de karakteristiske, lette blade og det bløde lysudtryk. Samtidig er det et materiale, der over tid kan blive mere skrøbeligt, særligt hvis det eksponeres for sollys gennem længere tid.

Netop derfor har vi gjort bladene tilgængelige som reservedele, så lampen kan fornyes ved at udskifte enkelte dele i stedet for at købe en helt ny lampe.

Vi vil selvfølgelig gerne hjælpe dig videre bedst muligt. Så hvis du accepterer vores anmodning om flere oplysninger via Trustpilot, sender jeg dig gerne en besked med et tilbud, hvis du ønsker at udskifte dine lamper. Du er naturligvis meget velkommen til at benytte dig af det.

De bedste hilsner
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Shan,

Thank you so much for your lovely review. We are truly happy to hear how much you enjoy the lampshade. It means a lot to us to know that the design has found a special place in your home.

We will be sure to pass your kind words on to the designer.

Kind regards,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hej Birgit

Tusind tak, fordi du tog dig tid til at skrive en anmeldelse. Det glæder os meget at høre, at både lampen og leveringstiden levede op til dine forventninger.

Vi håber at kunne byde dig velkommen på vores hjemmeside igen en anden gang.

De bedste hilsner
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hej,

Tusind tak, fordi du tog dig tid til at skrive en anmeldelse, og tak for dine fine ord. Vi er rigtig glade for at høre, at du har haft en god oplevelse med os, og vi håber, at du har fundet det helt rette sted i dit hjem til din nye lampe.

Vi håber at se dig på vores hjemmeside igen en anden gang.

De bedste hilsner
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Wolfgang,

Thank you for taking your time to share your thoughts with us. I apologise for the delayed response.

We are sorry to hear that the assembly process has been challenging and that you experienced issues with the screws. That is certainly not the experience we aim to provide - so thank you a lot for bringing this to our attention.

To help you in the best possible way, we would just need a bit more information about the lamp you purchased. Without knowing the exact product, it is unfortunately difficult for us to guide you properly regarding the assembly and the parts you mention.

If you would like assistance, please feel free to reach out to us with the name of the lamp or your order details, and we will gladly look into it and see how we can help.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hej Per,

Tak for dine fine ord og fordi du tog dig tid til at give os en anmeldelse. Det glæder os at høre, at du har haft en god oplevelse med alt fra kundeservice til dit nye design. Vi håber, at du har fundet det helt rette sted til det derhjemme.

Vi håber at kunne byde dig velkommen igen en anden gang.

De bedste hilsner
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Espen,

Thank you for taking the time to share your experience, and please accept our sincere apologies for the late reply.

We are truly sorry to hear about what you have experienced with your order. Receiving a product that appears used, with missing parts and issues during assembly, is of course not the experience we want anyone to have when ordering from UMAGE. We also regret to hear about the delivery delay and the slow communication you encountered when reaching out for support.

If this case has not yet been resolved, please do not hesitate to let us know. We will be more than happy to look into the matter right away and make sure that a proper solution is found as quickly as possible.

Thank you again for bringing this to our attention, and we sincerely hope we will have the opportunity to resolve this for you.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Dear Cristina,

Thank you very much for taking the time to leave a review, and thank you for your kind words. We are very happy to hear that you had a good experience with us, and we hope you have found the perfect spot in your home for your new design.

We hope to welcome you back to our website again in the future.

Kind regards,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日 に更新

Dear Martiness,

Thank you for sharing your experience. We are, of course, very sorry to hear that you had that experience with both your purchase and with us. This is certainly not the experience we want our customers to have.

Our Eos lamps are made with natural feathers, and the shades can sometimes need a little time to regain their shape after transport. However, they should, of course, arrive in good condition, and we take feedback like yours very seriously!

As we unfortunately cannot see the details of your case from this review alone, we would very much like to look into the matter further and help resolve it. I have spoken with my colleague, who is currently awaiting your email and will investigate the case as soon as we receive a bit more information from you. To assist you properly and ensure your warranty rights, we kindly ask that you include your order number if you purchased through our website, or a receipt if you purchased through a retailer. You can reach my colleague at claim@umage.com.

Again, we are sincerely sorry for the experience you have had and hope we can help resolve this for you.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Renee,

Thank you very much for taking the time to share your experience and for your kind words. We are delighted to hear that your cabinet arrived quickly and that you enjoyed both the quality of the materials and the assembly process.

It means a lot to us to hear that you appreciate the design, versatility, and construction of our furniture.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi,

Thank you for your review, and please accept our sincere apologies for the delayed response.

We are very sorry to hear about your experience and that you have not received a reply to your emails. This is certainly not the level of service we aim to provide, and we completely understand how frustrating this must have been.

Regarding the plugs, our lamps are typically delivered with an EU plug when shipped from our warehouse, but we are of course happy to help find a suitable solution for you.

If this has not yet been resolved, please feel free to contact us again with your order details so we can look into the matter right away and assist you further. I will also let my colleague know to keep an eye out for your email.

Again, I am very sorry that this has affected what should have been a positive experience with our design. We truly appreciate you sharing your feedback, and we will take it with us going forward.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hej Nina

Tusind tak for din fantastiske anmeldelse og dine meget flotte ord. Det betyder virkelig meget for os at høre, at du har haft så god en oplevelse med både vores kundeservice og vores produkter.

Vi håber, at du har fundet det helt perfekte sted i dit hjem til dit nye design, og at det vil bringe glæde i mange år frem.

De bedste hilsner
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Eric,

Thank you for taking the time to leave your review, and please accept our apologies for the delayed response.

We are very sorry to hear that you received items that do not work. This is certainly not the standard of quality we aim to deliver. Even though we do our best to ensure everything leaves our warehouse in perfect condition, mistakes can unfortunately happen, and our priority is always to resolve the issue as quickly as possible.

Please fill out our claim form here, and one of my colleagues will assist you in getting the matter sorted: https://app.claimlane.com/c/umage

We apologise for the inconvenience this has caused and hope you will give us the opportunity to make this right.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Dear Hilde,

Thank you so much for your kind review. We are very happy to hear that you had a good experience with both our products and our service.

It means a lot to us that you felt well supported throughout the process and that the quality of the product met your expectations. We hope you have found the perfect spot in your home for your new design.

Thank you again for your lovely feedback.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Florent,

Thank you for your review, and please accept our sincere apologies for the delayed response.

We are very sorry to hear about your experience and that your request to cancel the order was not handled before the parcel was delivered. We completely understand how frustrating that must have been.

Please rest assured that we do our very best to respond to all inquiries as quickly as possible, and we would never intentionally ignore a customer’s request. However, it seems that in this case, we were unfortunately not able to process your message in time before the order was dispatched, and we sincerely apologise for that and for the inconvenience this has caused.

As this review was posted some time ago, we hope that the matter has already been resolved and that your refund has been processed following the refused delivery. If this is not the case, please feel free to contact us again and we will be more than happy to look into it right away.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Luc,

Thank you for taking the time to leave a review. We are very happy to hear that you had a good experience with both our service and the information provided.

We hope you enjoy your new design and have found the perfect spot for it in your home.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Dear Olaf,

Thank you for taking the time to leave a review. We are very happy to hear that the product met your expectations.

At the same time, we are sorry to hear that the delivery was redirected to a parcel shop instead of being delivered directly to your address. This can sometimes happen due to the courier’s delivery procedures, but we understand that it can be unexpected.

We hope you enjoy your new design and have found the perfect place for it in your home.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Bratislav,

Thank you very much for your kind review. We are delighted to hear that you had such a positive experience with both our products and our communication.

We hope you enjoy your design and have found the perfect place for it in your home.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Dear Emer,

Thank you so much for your kind review. We are delighted to hear that you have had such a good experience with both our products and our online team.

It means a lot to us that you appreciate the quality and the ease of assembly. We hope you are enjoying your desk and the other designs in your home.

We look forward to welcoming you back again in the future.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hej,

Tusinde tak for dine venlige ord og for at tage dig tid til at skrive os en anmeldelse.

Vi er utroligt glade for, at du er glad for din A Conversation Piece stol. Vi håber at du har fundet det perfekte sted til den derhjemme.

De bedste hilsner,
Caroline / UMAGE