UMAGE レビュー 

UMAGE からの回答

2026年3月5日

Hi,

Thank you for your review, and please accept our sincere apologies for the delayed response.

We are happy to hear that you like the lamp, but we are very sorry to learn about your delivery experience. We completely understand how frustrating it must have been to collect such a large package from a pickup store, especially when you expected home delivery.

We are also sorry to hear that you did not receive a response to your complaint. This is certainly not the level of service we aim to provide.

If you are interested in us looking further into the case, feel free to reach out to us again. We would be happy to look into the matter and check if something may have gone wrong with your inquiry or the parcel service.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Clara,

Thank you for your review, and please accept our apologies for the delayed response.

We are sorry to hear that you had difficulties finding the shipping status of your order. We hope that your lamps have arrived safely in the meantime and that you are enjoying them.

Sometimes the shipping notification with the tracking information can unfortunately end up in the spam or junk folder, which might make it harder to locate.

If you have not received your parcel or still need assistance, please feel free to contact us with your order details and we will be happy to look into it for you.

Again, I’m very sorry for the late reply and hope that everything has worked out in the meantime. We will certainly take this feedback with us and continue working to ensure clear and timely communication going forward.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2026年3月5日

Hi Teo,

Thank you for your lovely review. We are very happy to hear that you are enjoying the Hang Out coffee table and that both the quality and the design met your expectations.

We hope you have found the perfect spot for it in your home and that you will enjoy it for many years to come.

Best wishes,
Caroline / UMAGE

UMAGE からの回答

2025年12月3日

Hej Mille,

Tusind tak for din flotte anmeldelse.

Det glæder os at høre, at det var nemt at bestille på nettet, og at produkterne blev leveret hurtigt.

Du er altid velkommen hos os igen.

Med venlig hilsen,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日 に更新

Hi Charlie,

Thank you for taking the time to share your experience. I’m really sorry to hear how long and frustrating this process has been for you. This is absolutely not the experience we want anyone to have with one of our lamps.

Even though your purchase was made through Royal Design and we unfortunately don’t control their response times or communication, we still want to help you get the correct charger as quickly as possible. We will therefore in this case try and contact one of our UK-partners and see if they will be able to send you a UK charger.

We’ll also make sure to pass your feedback on to the relevant internal teams and our partner so we can improve the process and ensure cases like yours are handled much faster in the future.

Again, I’m very sorry for all the inconvenience this has caused you, and we appreciate you giving us the chance to make this right.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Sara,

thank you for taking the time to share such a detailed review - and for being loyal UMAGE customers over the years. I’m genuinely very sorry that your recent experience has been so disappointing, especially after you’ve previously enjoyed our Audacious console.

The long wait without any update, the incorrect destination on the shipment, receiving the wrong product, and then having to chase us through several channels with slow replies is absolutely not the level of service we want to provide. You are completely right to expect better from us, particularly considering how much you’ve invested in the shelving unit and accessories.

I’ve shared your review internally with our customer service and logistics teams and asked them to cchek your case and make sure that it's fully resolved.
We’ll also use your feedback to improve our communication and order-handling processes.

I’m truly sorry for the frustration and inconvenience this has caused you and for letting you down as a brand you’ve admired.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Philmod, thank you for taking the time to share this feedback. I’m truly sorry for the experience you’ve had with your Heiko chair. Receiving missing parts once is already frustrating, but having it happen twice is absolutely not acceptable and far from the standard we want to deliver.

I would very much like to check that your case has been fully resolved and that you now have all the parts you need. We’re also forwarding your feedback internally to our warehouse and production teams so we can investigate what went wrong with the packing of your orders and make sure this does not happen again in the future.

We’re genuinely sorry for the inconvenience, the extra time and effort this has caused you, and that we didn’t live up to the quality you rightly expect at this price point. This is not how we wish to run our business, and we are truly committed to fixing situations like this. Your feedback is extremely valuable in helping us improve and in resolving your case properly, and we really appreciate you sharing it with us.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Rosi,
thank you very much for your review.

We’re happy to hear that the replacement leaves for your Silvia lamp arrived quickly and that you could easily track your parcel.
It’s great to know everything was just as you wished.

If you ever need any help or spare parts in the future, we’re always here to assist.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Nadia,
thank you for taking the time to share such a detailed review.

I’m truly sorry for the experience you’ve had with your Carmina order, especially when you say our lamps are your favourites.

The long wait, the incorrect information, the issues with the delivery label and the feeling that your emails weren’t properly addressed are all far from the service we want to provide.

I’ve forwarded your review internally and asked our customer service team to review your case again as a priority so we can make sure that this type of situation never happens again or least so that we will be able to handle it much better than we did with you.
Because situations like this are exactly where we should be acting proactively, and I’m sorry that this hasn’t been the case here.

Your feedback about our communication and our handling of the delivery partner is very valuable, and we will use it to improve our processes so this doesn’t happen again.

Once again, I sincerely apologise for the inconvenience and the frustration this has caused.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Barbara,

Thank you so much for your lovely review!

We’re delighted to hear that everything went smoothly from ordering to delivery, and that assembling your wardrobe was easy and you’re happy with it.

If you ever need any assistance in the future, we’re always here to help.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Anna,

Thank you so much for your wonderful review!

We’re thrilled to hear that you’re more than excited, that the lamps are even more beautiful than expected, and that the delivery was so quick.

Your “10 stars” truly means a lot to us.

If you ever need anything else, we’re always happy to help.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Jo,

Thank you very much for your kind review. We’re delighted to hear that the spare part for your dining room lamp arrived quickly and matched your expectations.

If you ever need any further assistance or parts in the future, we’ll be happy to help.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Tim,

thank you for taking the time to share your feedback. I’m truly sorry for the experience you’ve had.
I completely understand how frustrating this must be, and this is absolutely not the level of service we want to deliver.

I have already contacted our customer service team so we can look into your case in more detail.

For future reference, there is a direct link to our claims portal at the bottom of our website.
In situations like yours, we will of course always do everything we can to send the correct spare part or a new, fully functional product, as we genuinely strive to give our customers the best possible experience and service when they shop with us.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Hannah,

Thank you so much for your review! We’re very happy to hear that your order was delivered smoothly and quickly.

If you need any assistance in the future, we’re always here to help.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日 に更新

Hi there,

Thank you so much for sharing your experience and your kind words about our Silvia design.
We’re really happy to hear that the new leaves have given your lamps a new life and that our long-term design promise lives up to your expectations.

If you ever need help or spare parts in the future, we’re always here to assist.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年12月3日

Hi Erik,

Thank you for your great review.

We’re very happy to hear that your order was delivered correctly and quickly.

We appreciate your trust and hope to welcome you back again soon.

Kind regards,
Camilla // UMAGE

UMAGE からの回答

2025年11月5日

Hi Ines,

We’re very sorry for the delay.
We’re experiencing a high volume of inquiries right now, but we’re doing everything we can to get back to everyone quickly.
As long as your return request was submitted within our 14-day window, you will receive your return label, no worries.

We’ll send it as soon as possible and confirm the next steps.

Thank you for your patience.

Best regards,
Camilla // UMAGE

UMAGE からの回答

2025年11月5日

Hi Christine,

We’re really sorry for the poor experience, for the delivery being misrouted, and for the delay in our replies. I can see you’ve reached out a couple of times, and I understand how frustrating it is when a parcel doesn’t arrive and GLS can’t locate it.

We’re handling an unusually high volume of inquiries right now, but we’re working through them as quickly as possible and will get to your case shortly.

Again, our sincere apologies for the inconvenience and the wait. We will get this resolved for you.

Best regards,
Camilla // UMAGE

UMAGE からの回答

2025年11月5日

Hi Casper,

Thank you for the wonderful review!
We’re delighted to hear the ordering was easy, the selection worked for you, and that delivery and customer service were smooth.
If there’s anything else we can help with just let us know.
Enjoy your purchase!

Best regards,
Camilla // UMAGE

UMAGE からの回答

2025年11月5日 に更新

Hej Bent,

Tusind tak for din flotte anmeldelse! Hvor er det dejligt at høre, at du er rigtig glad for din Asteria Move, og at du endda overvejer at købe en mere.
Skulle du have spørgsmål, så hjælper vi altid meget gerne.

Tak fordi du valgte UMAGE.

Med venlig hilsen,
Camilla // UMAGE