Mycket nöjd med produkten! Snabb leverans och en produkt som motsvarar förväntningarna. Den är både elegant, stilren och har mycket bra funktion. Känns som en riktigt bra kvalitet – jag är supernöjd!
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Beautiful products, sleek design. Always pretty easy to assemble. Call customer service a few times for some delivery and stock issues. Super friendly and forthcoming. Great brand and good webshop
L'essenziale visibile agli occhi. Ogni dettaglio restituisce la cura per un progetto pensato, ragionato, costruito per destare meraviglia. Autentici i materiali, ottimo il confort restituito. Un'atte... もっと見る
企業が回答しました
Asteria Wall nach 18 Monaten defekt. Falsche Beratung, falsches Ersatzteil 24V statt 12V geliefert. Lieferung miserabel in zerrissener Plastiktüte (von wegen alles "grün") geliefert. Rückgabe nicht mö... もっと見る
企業が回答しました
企業情報
当該企業による記述
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
連絡先
Havnegade 29, 1058, Copenhagen, デンマーク
- +4531393131
- info@umage.com
- umage.com
3.9
ほぼ満足
587件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Handlen fra hel….
Pakke modtaget. Lampe i stykker. Rosette og led pærer manglede. Kundeservice i total modarbejdelse.den eneste medarbejder på mail som var i mistillid. Mindst 20 mails og intet konstruktivt. Seriøst det mest forfærdelige forløb. Intet positivt
2025年10月22日
自発的なレビュー
UMAGE からの回答
Hej Bitten,
Jeg er meget ked af at høre om din oplevelse med bådedit køb og vores kundeservice. Det er bestemt ikke den oplevelse, vi ønsker at give vores kunder.
Jeg er klar over, at denne anmeldelse efterhånden er lidt gammel, men jeg vil stadig meget gerne sikre mig, at du har fået den hjælp, du havde brug for. Hvis ikke, er du meget velkommen til at kontakte os igen, så vil vi gøre vores bedste for at hjælpe og forhåbentlig vende oplevelsen til noget mere positivt.
Endnu en gang beklager vi den oplevelse, du har haft, og vi tager selvfølgelig din feedback med videre.
De bedste hilsner
Caroline / UMAGE
Ordered the Heart N Soul Dining table
Ordered the Heart N Soul Dining table. Delivery service was great and the driver really helpful in bringing the table to the door. Dining table really good quality and build. Had a small mark on one of the extending pieces. Contacted Umage who sent me a simple claim link to complete and they arranged to send a replacement part straight away. Top marks for friendly customer service and quality of the product
2025年10月22日
自発的なレビュー
UMAGE からの回答
Hi Matthew,
Thank you so much for your kind review and for choosing the Heart N Soul Dining Table.
We’re thrilled to hear the delivery went smoothly and that you’re happy with the table’s quality.
We’re sorry about the small mark on one of the extending pieces, but glad the claim link and replacement were sorted quickly.
If there’s anything else we can don please let us know.
Best regards,
Camilla // UMAGE
Service client très efficace
Service client très efficace
Envoi rapide. Au top. Merci!
2025年10月10日
自発的なレビュー
UMAGE からの回答
Hi Cecile,
Thank you so much for your kind words!
We’re delighted to hear that you were happy with both our customer service and the quick delivery.
Your satisfaction means a lot to us — thank you for choosing UMAGE!
Best regards,
Camilla // UMAGE
Did not send the package to the right…
Did not send the package to the right address. Luckily the delivery address randomly chosen by Umage was not to far away.
2025年10月11日
自発的なレビュー
UMAGE からの回答
Hi Hans,
We’re sorry to hear that your package wasn't delivered to your preferred address.
We always use the delivery address entered by the customer, or if that’s not possible, the nearest pickup point.
We apologize if something went wrong with the shipment through our carrier.
We hope you have now received your items and that you’re happy with them.
Best regards,
Camilla // UMAGE
Very satisfied with Audacious side Table
Bought Audacious side table. Quick delivery, easy to assemble and quality seems good. A suggestion would be to make the hole for the YSB cord bigger so it also could fit other electronics you wold like to put on the shelf.
2025年10月14日
自発的なレビュー
UMAGE からの回答
Hi Charlotte,
Thank you so much for your great review!
We’re thrilled to hear that you’re happy with your Audacious Side Table and had a smooth delivery and assembly experience.
We really appreciate your suggestion about the USB cord hole — feedback like yours helps us improve our designs for future updates.
Best regards,
Camilla // UMAGE
Snyggt kvalitetsbord till bra pris
Mer än nöjd med mitt nya bord. Snyggare än på bilderna. Bra pris i förhållande till kvalité och liknande bord på marknaden. Lätt att kommunicera med företaget via mail.
Enda minus är att företaget levererar via Bring. Vilket gjorde leverans tiden längre och att det inte går att följa bilen i realtid.
2025年10月8日
自発的なレビュー
UMAGE からの回答
Hi Maj-Lis
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with your new table and that it even exceeded your expectations.
Your feedback about the delivery experience is very valuable, and I'll make sure to share it with our logistics department to improve the process.
Best regards,
Camilla // UMAGE
We bought the Audacious high-sideboard
We bought the Audacious high-sideboard. It is even more gorgeous in person, great quality, simple instructions to assemble. All in all a beautiful piece of furniture and a great shopping experience!
2025年10月1日
自発的なレビュー
UMAGE からの回答
Dear Natalia,
Thank you so much!
We’re delighted to hear that you love your Audacious highboard and had a great experience shopping with us.
It’s wonderful to know that the quality, design, and assembly met your expectations.
We hope you’ll enjoy your new piece for many years to come!
Best regards,
Camilla // UMAGE
I tried to contact Umage many times by…
I tried to contact Umage many times by many ways to return my order but no response
2025年9月24日
UMAGE からの回答
Hi there,
I'm so sorry to hear about this! This is not the way we do customerservice!
Please contact us through our website chat and then I will make sure that you will get the information you need to make your return.
Best regards,
Camilla // UMAGE
Eos fjäder lampa inköptes för mer än…
Eos fjäder lampa inköptes för mer än ett år sedan. Lika fräsch och fin fortfarande! Så läcker! Fjädrar ej från levande fåglar.
2025年9月30日
自発的なレビュー
UMAGE からの回答
Hi Louise,
Thank you so much for your wonderful review!
We’re delighted to hear that your Eos feather lamp still looks as beautiful as the day you got it. We truly appreciate your kind words
Best regards,
Camilla // UMAGE
UMAGE からの回答
Hej Lars,
Tusind tak for din flotte anmeldelse!
Vi er glade for at høre, at du er tilfreds med lampen, og at den lyser godt op. Det betyder meget for os at vide, at vores produkter skaber glæde i hjemmet.
De bedste hilsner,
Camilla // UMAGE
Customer service very low
Ordered two lamps from oficial website. Found them 5min later with a huge discount in another retailer, sent them an e mail to ask how this could be possible, answer was that other shops can sell their products with the discount they want.
After 12 days from purchase, still didnt get them delivered to my delivery adress, which is starting to be worrying.
Beautiful (and expensive) lamps that I still didnt see but customer service is really low.
2025年10月1日
自発的なレビュー
UMAGE からの回答
Hi Bea,
Thank you for sharing your feedback with us – we’re truly sorry to hear about your experience with both the delivery time and our communication. This is not the level of service we want to provide.
Regarding pricing, our official webshop has fixed prices, while our retail partners are free to run their own campaigns and discounts – which is why prices may vary.
As for your order, waiting 12 days without receiving your lamps is of course not acceptable. We’d really like to look into this for you. Could you please send us your order number through our website chat, so we can investigate and make sure your lamps are delivered as soon as possible?
We hope we can turn this experience around and that you’ll soon be able to enjoy your new lamps.
Best regards,
Camilla // UMAGE
UMAGE からの回答
Hej Louise Charlotte,
Tusind tak for din flotte anmeldelse!
Vi er rigtig glade for at høre, at du synes både designet og kvaliteten lever op til dine forventninger.
Det betyder meget for os. Vi håber, du får masser af glæde af dit produkt!
De bedste hilsner
Camilla // UMAGE
Unbelievable service!
First and foremost: I bought the Silvia lamp almost 30 years ago and I loved it. I couldn't believe my eyes when I saw that they still offered replacement for the worn leaves! I ordered them and they arrived in no time! Unbelievable service! Congratulations and thank you!
2025年9月8日
自発的なレビュー
UMAGE からの回答
Hi Nikolaos,
What a wonderful story— SO many years with a Silvia!
We’re thrilled the replacement leaves are still available and that they reached you so quickly.
Keeping our designs in use for decades is exactly why we continue to offer spare parts, and it’s great to hear this helped your original lamp live on.
Thank you for the kind words about our service and for staying with Silvia all these years.
Warm regards,
Camilla // UMAGE
UMAGE からの回答
Hi Liam,
Thank you for the great review! We’re thrilled to hear you’re happy with the product, pricing, and our fast service and delivery.
If there’s anything else we can help with, just let us know.
Warm regards,
Camilla // UMAGE
Pure aesthetic joy
Thanks to the clean and clear design and organization of the company’s website I found exactly what I needed in a minute and received my order in the next days - in neat and environmentally friendly packaging with an extra treat perfectly matching the nature of the ordered product. Thank you!
2025年9月15日
自発的なレビュー
UMAGE からの回答
Thank you so much for your wonderful review!
We’re delighted that you found our website easy and that your order arrived quickly. We’re especially happy that our eco-friendly packaging—and the little extra touch—hit the mark and matched the product.
If you have any questions or need a hand in the future, we’re here to help. We hope you enjoy your purchase!
Warm regards,
Camilla // UMAGE
The designs are great and special
The designs are great and special - the customer experience is not. The lounge chair is advertised with the claim that you can change the upholstery, however, that is not available on the website. The webshop does not answer to emails and overall customer support is sluggish. Finally, parcels are send with GLS not to your home adress but directly delivered to some pick-up points far away. That is not convincing at all.
2025年8月25日
UMAGE からの回答
Hi Michel.
Thank you for taking the time to share your honest feedback with us.
While we’re very happy to hear that you appreciate our designs, we are truly sorry that your shopping experience did not meet your expectations.
We regret the inconvenience regarding the lounge chair information and the upholstery options not being clearly available on the website — this is something we will review and improve. If you would like a new upholstery for your lounge chair, please don’t hesitate to contact our customer service team either by email at info@umage.com or through our website, and we’ll be happy to assist you further.
Your comments about our webshop communication and shipping process are also very important to us, and we will make sure they are shared with the relevant teams so we can provide a smoother, more reliable service going forward.
Thank you again for bringing this to our attention — your feedback helps us improve both our products and our service.
Best regards,
Camilla // UMAGE
Umage Eos Feather Lamps
I have gone all in on Umage's Eos feather lampshades in our home. They look so pretty and really create a common look and feel between rooms and floors. I have chosen white and grey colours. The smaller lamps are a little bit tricky to assemble so a bit of patience is needed, particularly for the table lamps. Still, very happy with the purchase.
2025年9月1日
自発的なレビュー
UMAGE からの回答
Hi Louise.
Thank you so much!
We’re delighted to hear how beautifully the Eos lamps fit into your home and create a harmonious look across your rooms. The white and grey are such elegant choices!
We truly appreciate your feedback regarding the assembly of the smaller lamps. We’ll make sure to pass your comments on to our design team and the creators of our user guides, as we are always striving to improve and make our products the best possible version of themselves.
Enjoy your new atmosphere, and we look forward to welcoming you back again!
Best regards,
Camilla // UMAGE
UMAGE からの回答
Hi Elena.
Thank you so much!
We’re thrilled to hear you appreciate our original designs and that your order arrived quickly. Your kind words mean a lot to us, and we’re so happy you’re enjoying your UMAGE product.
We look forward to having you visit us again soon!
Best regards,
Camilla // UMAGE
Wonderful product. Fantastic shop
Item shipped very quickly. The product is beautiful, and well made.
It was also far cheaper directly from the Umage shop than from any of the other retailers.
2025年8月16日
自発的なレビュー
UMAGE からの回答
Hi Andrew.
Thank you so much for your kind words!
We’re delighted to hear that your order arrived quickly and that you’re enjoying your new UMAGE product.
Knowing that you value both the quality and the experience of shopping with us truly makes our day.
If you ever need assistance or inspiration for your next piece, we’re always here to help.
We look forward to welcoming you back soon!
Best regards,
Camilla // UMAGE
Handler der gerne igen!
Overskuelig hjemmeside. Nem bestilling og hurtig levering. Handler helt sikkert hos jer en anden gang.
2025年8月8日
自発的なレビュー
UMAGE からの回答
Hej Louise,
Tusind tak for din flotte anmeldelse!
Vi er glade for at høre, at du havde en god oplevelse med både hjemmesiden, bestillingen og leveringen. Det betyder meget for os at vide, at det fungerer som det skal.
Vi ser frem til at byde dig velkommen igen en anden gang.
De bedste hilsner,
Camilla // UMAGE
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