Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... ãã£ãšèŠã
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Ich wollte lediglich Eintrittskarten fÃŒr die Sagrada FamÃlia kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 ⬠abgebucht insgesammt 79,80⬠Offenbar wurde unbemerkt ein kostenp... ãã£ãšèŠã
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They have been charging me every month. I purchased a one time airport fast pass and they signed me up for a monthly subscription that I am now trying to cancel. But it was not in the information when... ãã£ãšèŠã
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Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... ãã£ãšèŠã
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SCAM - Was unwillingly signed up for subscription by buying tickets for Prague Cathedral
Update:
I contacted them via their chat and they booted me from the chat and I am now unable to contact them further and when trying to open the link for their "Terms & conditions" I get booted off that page as well. This is a highly illegal business practice and I will pursue every legal path I can to get my refund.
________________________________________________________________
I booked tickets for the Prague Cathedral on the 15th o September, and somehow that led to me signing up for their scam so that they in total took nearly 200⬠from my account on the 16th, 17th and now today, I never received any confirmation informing me that I signed up for their subscription or "trial" and I have not used their services after, I only noticed this when they sent me an E-book and took another 40⬠from my account. I have since cancelled the subscription i was unwillingly signed up for and I demand a refund for the costs this has caused as I was in no way or form informed that there was any subscription involved in simply purchasing tickets for one-day entry to the cathedral.
2026幎11æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Kund,
We understand how concerning this experience must have been, particularly when your intention was simply to purchase a one-day admission ticket for Prague Cathedral.
We take your comments regarding the subscription information, the notifications you expected to receive and the subsequent charges very seriously. We also acknowledge your frustration regarding the refund you are seeking.
We are particularly concerned by your update about your attempts to access our support chat and Terms & Conditions. We understand that being unable to continue a conversation or access important information can add to an already frustrating experience.
To help us look into your situation more closely, we invite you to provide the information requested by Trustpilot. This will allow us to identify and review your case so that we can better understand what happened and provide you with the appropriate assistance.
We regret that your experience has left you dissatisfied and appreciate your cooperation in helping us review your concerns.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Hidden Subscription Ensues.
Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine it is ticked by default and tucked away on the screen. Very underhand, and all that does, it would seem, is alienate UpTrip from their customers. I recently saw that 4 months of payments have been taken. Having contacted UpTrip, they are only refunding 2 months of payments, not 4. Not a very good service. Like others say, probably best to avoid this company.
2026幎11æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Andy,
We understand your disappointment, especially as you intended to purchase a one-time airport fast track pass and did not expect to be associated with a recurring subscription.
Your comments about the subscription information and the possibility of a preselected option are important. We understand that discovering several recurring payments after your initial booking can be frustrating, particularly when the outcome of your contact with our team does not fully match your expectations.
We also acknowledge your dissatisfaction with the refund arrangement discussed with our team. We appreciate that, from your perspective, this does not resolve the situation as you had hoped.
We regret that this experience has affected your confidence in Uptrip. Your feedback gives us valuable insight into the concerns customers may have regarding the booking process and the associated subscription terms.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
They have been charging me every month
They have been charging me every month. I purchased a one time airport fast pass and they signed me up for a monthly subscription that I am now trying to cancel. But it was not in the information when I purchased the pass. I found it because of another company doing the exact same thing. IT IS A SCAM TO GET A SUBSCRIPTION FROM YOU.
2026幎11æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello,
We understand your frustration, particularly as you intended to purchase a one-time airport fast pass and did not expect to find yourself enrolled in a recurring subscription.
We take your comments regarding the subscription information presented during the booking process seriously. We also understand how concerning it can be to discover recurring charges that you did not anticipate. Your feedback highlights the importance of ensuring that customers have a clear understanding of the services and terms associated with their purchase.
We are sorry to hear that this experience has affected your trust in our service. We appreciate you sharing your concerns and giving us the opportunity to acknowledge your experience.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Abo Falle
Ich wollte lediglich Eintrittskarten fÃŒr die Sagrada FamÃlia kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 ⬠abgebucht insgesammt 79,80â¬
Offenbar wurde unbemerkt ein kostenpflichtiges Abonnement eingerichtet, das ich niemals bewusst abgeschlossen habe.
Der Kontaktversuch per E-Mail blieb unbeantwortet.
2026幎11æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Guten Tag Josh,
wir verstehen, dass diese Erfahrung besonders enttÀuschend ist, wenn Sie ursprÃŒnglich lediglich Eintrittskarten fÃŒr die Sagrada FamÃlia erwerben wollten und der Buchungsvorgang nicht erfolgreich abgeschlossen wurde.
Ihre Schilderung bezÃŒglich der anschlieÃenden Abbuchungen und des von Ihnen nicht bewusst gewÃŒnschten Abonnements nehmen wir ernst. Ebenso bedauern wir, dass Sie auf Ihre bereits gesendete E-Mail bislang keine RÃŒckmeldung erhalten haben. Wir können nachvollziehen, dass diese Situation bei Ihnen Fragen und Unzufriedenheit ausgelöst hat.
Vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Ihr Feedback ist wichtig, um solche Situationen besser nachvollziehen und die Kundenerfahrung kontinuierlich verbessern zu können.
Mit freundlichen GrÃŒÃen
Das Uptrip-Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Montag bis Freitag, 9:00â18:00 Uhr CET/CEST
Refund
So, Uptrip are STILL refusing to give Ne My refund. Yes they processed it but because I had to cancel My bank card because of THEM the refund cannot reach My account. I am left with No option than to Sue Uptrip now. See You in court. You WONT get away with ripping Me off.
2026幎10æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Louise,
Weâre sorry to hear that youâre still experiencing difficulties with your situation. We understand your frustration and would like to help find a way forward.
We have sent you an email to your inbox so that we can discuss your situation directly and work with you to find an appropriate solution. We kindly invite you to check your inbox, including your spam or junk folder, and respond to our message so we can continue assisting you.
Kind regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Is this a scam
Is this a scam? Shocked to see 3 payments taken from my credit card as a monthly subscription! Really.? Used priority security at Palma airport but that was it and at NO POINT was it made clear that Iâd be charged £39 on a monthly basis for the privilege. I hope my request for immediate cancellation and a refund is actioned in a timely manner and not the way other reviewers have been dealt with.
2026幎10æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Maver,
Thank you for sharing your feedback.
Weâre sorry to hear that your experience has left you feeling concerned and disappointed. We understand the importance of having a clear understanding of a service and the associated charges, and we regret that your experience did not meet your expectations.
We take your comments seriously and appreciate you bringing these concerns to our attention, as they help us identify areas where the customer experience can be improved.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
**Unexpected â¬39.90 Subscription
**Unexpected â¬39.90 Subscription â No Tickets Received**
I tried to purchase tickets for the Musée d'Orsay in Paris through this website, but I never received the tickets and was not charged for them. Instead, I was unexpectedly charged â¬39.90 for a monthly Premium+ subscription that I did not knowingly sign up for.
There was no clear confirmation that I was agreeing to a recurring subscription, and I had no intention of purchasing one. When I contacted customer service to request a refund, they confirmed the cancellation but refused to return my money.
I find this experience extremely frustrating. I attempted to buy attraction tickets and ended up with an unwanted subscription without receiving the tickets I was trying to purchase. Be very careful when using this website and check your bank statement for unexpected charges.
2026幎10æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Kine,
Thank you for taking the time to share your experience.
Weâre sorry to hear that your experience did not meet your expectations and that you were unable to obtain the tickets you were looking for. We understand how frustrating it can be when an experience does not go as anticipated, and we take your feedback seriously.
We appreciate you bringing these concerns to our attention, as customer feedback helps us identify areas where the overall experience can be improved.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Beware of hidden subscriptions. Extremely deceptive practices.
â 1/5 â Beware of hidden subscriptions. Extremely deceptive practices.
I travel frequently and regularly purchase airport fast-track services. Somehow, I ended up enrolled in UpTripâs â¬39.90/month Premium+ subscription without my knowledge or informed consent.
They charged me â¬119.70 over three months for services I never requested or used.
I never received a proper subscription confirmation or invoices. The only emails I received were suspicious e-book download messages that ended up in spam. I had no idea I was being charged until I checked my card transactions.
When I contacted UpTrip, they refused to acknowledge the problem, claimed everything was clearly disclosed, and cited their 14-day withdrawal policy to justify refusing a refund. They offered to consider a goodwill gesture instead.
A quick look at other reviews reveals numerous customers reporting remarkably similar experiences.
In my opinion, this is a deceptive subscription trap designed to exploit travelers.
Iâve cancelled the subscription and am disputing all three charges with my card issuer.
Avoid this website. Check your bank statements if youâve ever used their services.
2026幎10æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Pedro,
Thank you for taking the time to share your experience with us. We understand your concerns regarding the information you received during your booking journey and the subsequent communications, and we appreciate the opportunity to provide you with an update on your case.
Following your feedback, our customer service team has carried out a further review of your file to re-examine your request and ensure that it has been properly handled. We can confirm that your case has been processed by our team, and you will receive an email confirming that your request has been reviewed and dealt with.
We understand the importance of receiving clear information and appropriate follow-up when a concern is raised. We regret that your experience has caused you frustration, and we take your comments regarding the booking process and related communications seriously. Your feedback is valuable in helping us identify areas where the customer journey and the information provided can be improved.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Scam service.
Scam service.
Initially was trying to buy fast track pass in larnaca airport for 6.90 eur, it was canaceled and refunded, but later on 39.90 eur recurrent charges appeared in my statement for 4 month.
Had never registered or opted for something like this, also had no confirmations / info about such subscription.
Opened chargeback request with my bank, and it was processed pretty much instantly.
Avoid at all costs and check your statements if you where lucky to stuble upon this merchant somewhere.
And dont trust that mockery note under the payment they have -
If the service is unavailable or a technical issue occurs after payment, a full refund will be issued automatically, with no action required on your part.
So in the end, it just looks like a scam transaction to get your details and then try to get as much as possible using reccurent payments from.those chaps who miss those new transactions in statement.
2026幎10æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Kirill,
Weâre sorry to hear about your experience and understand your concerns regarding the transactions you noticed after your initial booking attempt. We recognize how concerning it can be to see repeated charges without recalling having received clear information about them.
Your feedback is important to us, particularly regarding the information presented during the booking process and the communication customers receive afterward. We will forward your comments to the relevant team for review.
Thank you for sharing your experience.
Kind regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
It has taken funds without my knowledge
It has taken funds without my knowledge
2026幎10æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Paul,
We're sorry to hear about your experience and understand how concerning it can be to notice a transaction you weren't expecting. We take your concerns seriously and recognize the importance of clear communication throughout the customer journey.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we can improve our processes and provide a clearer, more reassuring experience for our customers.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Subscription service - not asked for!!
You have taken a subscription service of £39 a month, which I have at no point agreed to, you are absolute scammers!
2026幎10æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Mr Gordon,
We're sorry to hear about your frustration and understand your concerns regarding your experience with Uptrip. We want our customers to have a clear understanding of the service and the steps involved throughout their journey.
We take your feedback seriously, as it highlights the importance of clear communication and a straightforward customer experience. We appreciate you bringing this matter to our attention and will take your comments into consideration as we continue to improve our processes.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
We tried to get tickets to the Sight "Regaleira de Sintra
We tried to get tickets to the Sight "Regaleira de Sintra". The website claimed to sell them, although the official app didn`t. We did not get the tickets. After logging in to their site, nothing happen and even i got rejected front door. After that the website charged 39.99 euros for a subscription we did not sign up for. There was no message or agreement and just notice regular charge for 3 months
The price for the tickets was not charged.
2026幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Florian,
We're sorry to hear about your disappointing experience with Uptrip. We understand how frustrating it must have been to arrive at the attraction without valid tickets, especially after attempting to complete your booking through our website.
We also take your concerns regarding the booking process and the clarity of the information provided very seriously. We want our users to have a clear understanding of each step of their journey and the services they are accessing.
Thank you for sharing your experience. Your feedback is important to us and helps us identify areas where our communication and customer experience can be improved.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Truffa
Salve, leggendo altre recensioni mi accorgo che sicuramente il servizio in merito alla trasparenza non rispetta per nulla i requisiti previsti dalle normative vigenti perché tutti come me non sapevano di aver sottoscritto alcun abbonamento né hanno firmato contratti a proposito. Oggi la trasparenza nella vendita online Ú fondamentale e regolata. Sto chiedendo lo storno dei 39,90⬠alla mia carta di credito consapevole che un click non basti. Tenetevi lontani da questo sito truffa ne guadagnerete tempo. Non ricordo di aver sottoscritto nulla ma ieri Ú comparso addebito su CC.
2026幎10æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Salve BELLA GIUSEPPE,
Ci dispiace sapere che la sua esperienza con Uptrip abbia generato tanta insoddisfazione. Comprendiamo lâimportanza di una comunicazione chiara e di un percorso di acquisto semplice e comprensibile, e prendiamo seriamente in considerazione le sue osservazioni.
Desideriamo esaminare attentamente il suo caso per comprendere meglio la situazione e fornirle un riscontro adeguato. La ringraziamo per aver condiviso la sua esperienza, che ci aiuta a individuare possibili aree di miglioramento nella comunicazione e nellâassistenza ai clienti.
Cordiali saluti,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Dal lunedì al venerdì, dalle 9:00 alle 18:00 CET/CEST
Stay away from these people
Stay away from these people, scam and no other way to describe them
2026幎10æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Lisa,
We're sorry to hear that your experience with Uptrip has left you with such a negative impression. We take customer feedback seriously and regret that we did not meet your expectations.
We would welcome the opportunity to better understand your concerns and review your experience. Our team remains available to provide assistance and address any questions you may have.
Kind regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Sketchy - legal, but feels like scam to me
As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I only noticed after they charged me second month in a row. I wrote to ask how this happened and the company replied I voluntarily signed up - yes, looks like it, but it's so sketchy I don't think it should be even legal to do such things
2026幎9æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Joanna,
We're sorry to hear that your experience with Uptrip has left you feeling this way. We understand your concerns regarding the clarity of the purchasing process and the information presented during your journey, and we take your feedback seriously.
We appreciate you sharing your experience with us. Feedback like yours helps us identify areas where communication and the overall customer journey may need improvement. We remain committed to reviewing customer concerns carefully and providing clear, helpful assistance.
Kind regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Total scam
Total scam. Have never used their services but they are charging their fraudulent abo of 39,9 for 3 months already and sending me useless ebooks. I blocked my credit card . F U scammers.
2026幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Martin,
Weâre sorry to hear about your experience and understand your frustration regarding the recurring charges you describe, particularly as you state that you have not used our services and have continued to receive e-books you did not find useful.
We take your concerns seriously and regret that this situation has caused you such dissatisfaction. We would like to ensure that the details of your case are properly reviewed, including the subscription associated with your account and the communications you have received.
We understand that you have already taken steps with your bank, and we regret that your experience has affected your confidence in our service. Your feedback is important to us, and we will take your comments into consideration.
Kind regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Scam subscription after logging in
We tried to get tickets to the Sight "Sagrada Familia". The website claimed to sell them, although the official app didn`t. We did not get the tickets. After logging in to their site, nothing happend. After that the website charged 40 euros for a subscription we did not sign up for. There was no message or agreement.
The price for the tickets was not charged.
2026幎8æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello,
Weâre sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to attempt to book tickets for the Sagrada Familia, receive no confirmation or tickets, and then have further concerns about your account.
We take your feedback seriously and would like to give you the opportunity to have your situation reviewed. Please contact our customer support team so we can look into what happened with your booking attempt and clarify the terms associated with your account.
Thank you for bringing this matter to our attention. We remain available to assist you.
Kind regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM â 6:00 PM CET/CEST
Feeling Foolish
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip.
Feel foolish for two reasons: (1) I still had to queue for an hour through passport control (the 'fast track' bit just related to the first security check and there was no queue for that anyway). More significantly (2) I was completely oblivious to this being a subscription service with monthly fees. Not sure whether to feel scammed or foolish: both I suppose. On positive note, the cancellation process was simple and quick, and I have had an automated message saying I won't be charged any more, hence two stars rather than one.
2026幎7æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello Ellie,
Thank you for taking the time to share such detailed feedback. Weâre sorry to hear that the fast-track service did not meet your expectations, particularly regarding the limited part of the airport process it covered and the experience you had at passport control.
We also understand your concerns regarding the service and appreciate you sharing your perspective. At the same time, weâre pleased to hear that you found the cancellation process simple and quick and received confirmation regarding your request.
Your feedback is valuable to us as we continue working to improve the overall customer experience.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Do not use this to book tickets to aâŠ
Do not use this to book tickets to a museum I booked to go to the Van Gogh museum and I get an email going there is no space, a month later I get a charge of 35.00 for a ebook subscription. This is a phishing site and itâs appalling
2026幎10æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Hello,
Weâre sorry to hear that your experience did not meet your expectations, particularly regarding your museum booking and the difficulties you encountered afterwards.
We understand how disappointing it must have been to receive the information that there was no availability and to then have further concerns about your experience. We would like the opportunity to review your situation more closely.
Please contact our customer service team directly so that we can examine your case, review the details of your booking and provide you with the appropriate information.
Thank you for taking the time to share your experience.
Best regards,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Addebito di 39,90 ⬠per abbonamento che non ricordavo di aver sottoscritto
Ho riscontrato un addebito di 39,90 ⬠con descrizione âHPY*UPTRIPCOâ. Non ricordavo di aver sottoscritto consapevolmente un abbonamento mensile. Dopo aver verificato, ho scoperto che lâaddebito era collegato a UpTrip.
Ho cancellato immediatamente lâabbonamento e ho ricevuto conferma via e-mail che la cancellazione Ú stata elaborata con successo e che non ci saranno ulteriori addebiti. Ho inoltre richiesto il rimborso dei 39,90 ⬠e al momento sono in attesa di risposta.
Consiglio di leggere con molta attenzione le condizioni prima di inserire i dati di pagamento o completare qualsiasi registrazione.
2026幎10æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Uptrip ããã®åç
Buongiorno Andrea,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto per la situazione riscontrata.
Desideriamo esaminare la sua richiesta più nel dettaglio. La invitiamo a contattare direttamente il nostro servizio clienti, così che il nostro team possa prendere visione della sua pratica, rispondere alle sue domande e fornirle le informazioni più appropriate in merito alla sua richiesta.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
ð§ contact@uptrip.co
ð +44 20 3608 0009
ð Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
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