Uptrip レビュー 

97
•
TrustScore 5段階評価の1

1.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... もっと見る

企業が回答しました

5つ星のうち1の評価

Ich wollte lediglich Eintrittskarten für die Sagrada Família kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 € abgebucht insgesammt 79,80€ Offenbar wurde unbemerkt ein kostenp... もっと見る

企業が回答しました

5つ星のうち1の評価

They have been charging me every month. I purchased a one time airport fast pass and they signed me up for a monthly subscription that I am now trying to cancel. But it was not in the information when... もっと見る

企業が回答しました

5つ星のうち2の評価

Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... もっと見る

企業が回答しました

1.2

ひどい

TrustScore 5段階評価の1

97件のレビュー

5つ星
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1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.2

すべてのレビュー

(97)

過去12か月のレビュー数: 97件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Scam! Never use it

It is very misleading, I only use it for one time payment for buying a ticket but was somehow subscribed to the ebook and charged 39.9 Euro the next day. There is completely no confirmation about the subscription. I know nothing about it and be charged money for subscription. Totally cheating company, never use it again

2026年8月10日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling misled and frustrated, particularly regarding the service you say you were not expecting after your initial purchase.

We understand your concerns about the information provided during the customer journey and the lack of confirmation you experienced regarding the additional service. We take this feedback seriously and appreciate you bringing it to our attention.

Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and help address any remaining concerns.

Thank you for taking the time to share your experience.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

SCAM!!!!AVOID!!!

SCAM!!!!AVOID!!!
Website said tickets avaliable for the day needed but when booked and taken payment said sorry not avaliable!
Got a refund on that transaction but next day had another for £34 for a e book subscription?
Had to log back in and cancel unwanted subscription and contact bank to try for refund!!!!
No mention of subscription and dates not avalibale for what I needed which website said were avalibale!!

2026年8月12日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello,

Thank you for sharing your experience. We’re sorry to hear that the availability shown during your booking journey did not match the service availability you encountered afterward, and that this left you frustrated and concerned.

We understand your comments regarding the availability information and the additional service you say you did not expect. We take this feedback seriously, particularly where the customer journey and communication may have caused confusion.

Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and provide the appropriate support.

Thank you for bringing these concerns to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Scam

Ordered a Fast Track through Liverpool Airport, and noticed a couple of weeks later "HP*uptrip.co, Greenford" appeared 3 times with amounts between £9 and £36. Barclaycard refunded all but I have no idea who this company is and what the connection is with airports.
Just to clarify, I booked fast track through HiPass Aero. I thought I was booking direct with the airport. The lesson is to check - booking direct with the airport has always been fine.

2026年8月7日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello,

Thank you for sharing your experience and for clarifying how you came across our service. We’re sorry to hear that the booking process left you with concerns and that you were not expecting to interact with Uptrip in connection with your airport Fast Track booking.

Uptrip provides airport services through its platform and travel partners, including Fast Track services at participating airports. We understand that the distinction between booking directly with an airport and using a third-party service can be important, and we appreciate your feedback about the customer journey.

We take your comments seriously and would like to make sure your experience has been properly reviewed by our Customer Service team. Please check your email inbox for any communication from our team regarding your case, or contact us directly if you still need assistance.

Thank you for bringing this experience to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Shady business built on unwanted charges

Lack of transparency and unwanted charges, they automatically add you to a paid monthly subscription that you never want and provide no refund. If you're looking for a Fast Track pass avoid this service like the plague.

2026年8月10日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello Petrica,

Thank you for sharing your feedback. We’re sorry to hear that your experience with the Fast Track service and the subsequent service conditions left you frustrated and concerned.

We understand your comments regarding the monthly service you say you did not expect, as well as your concerns about the way your request was handled. We take this feedback seriously and appreciate you bringing it to our attention.

Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.

Thank you for taking the time to share your experience.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Sneaky terms and conditions sign you up…

Sneaky terms and conditions sign you up to a subscription, 24hrs later you get charged €39.90 for a random not even informative e-book for a country youre not even in, be sure not to use any of their services and unsubscribe to any of their sneaky scamming techniques

2026年8月10日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience with the service conditions and e-book left you feeling frustrated and dissatisfied.

We understand your concerns regarding the information presented during the user journey and the relevance of the content you received. We take your comments seriously and appreciate you bringing these aspects of the customer experience to our attention.

Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.

Thank you for taking the time to share your experience.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Pessimi! Tempo pwrso

Contattato il servizio clienti, per informazioni come clienti ITA mi è stato chiesto di riscriver in inglese (come se loro non potessero tradurre) è una volta fatto, hanno impiegato 30giorni per un “non risposta” servizio pessimo

2026年7月31日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Buongiorno Davide,

Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il contatto con il nostro servizio clienti sia stato così frustrante e che abbia dovuto riscrivere la sua richiesta in inglese.

Comprendiamo quanto possa essere insoddisfacente attendere a lungo senza ricevere una risposta utile. Prendiamo seriamente il suo feedback sui tempi di risposta e sulla gestione delle richieste dei clienti.

La invitiamo a controllare la sua casella e-mail per eventuali comunicazioni del nostro team. Speriamo che il suo caso possa essere esaminato e che lei possa ricevere l’assistenza di cui ha bisogno.

Grazie per aver portato questa situazione alla nostra attenzione.

Cordiali saluti,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Die Seite ist Scam

Die Seite ist Scam. 20€ für fast Lane gezahlt in einer Notsituation und es hat nicht funktioniert. Innerhalb von 3 Tagen haben sie 2 mal versucht 40€ von meinem Konto abzubuchen. Diese Seite Meiden!!!!

2026年8月5日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hallo Niko,

vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns leid zu hören, dass der Fast-Lane-Service in einer dringenden Situation nicht wie erwartet funktioniert hat und dass Sie anschließend weitere unerwartete Aktivitäten festgestellt haben.

Wir verstehen Ihre Bedenken und nehmen Ihr Feedback zum Buchungsprozess und zur Kommunikation sehr ernst. Besonders bedauerlich ist, dass Sie Schwierigkeiten mit dem Service erlebt haben und dadurch zusätzlich verunsichert wurden.

Bitte prüfen Sie Ihren E-Mail-Posteingang auf Nachrichten unseres Kundenservice-Teams zu Ihrem Anliegen. Wir hoffen, dass unser Team Ihre Situation prüfen und Ihnen die benötigte Unterstützung geben konnte.

Vielen Dank, dass Sie uns auf diese Erfahrung aufmerksam gemacht haben.

Mit freundlichen Grüßen,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

I have just been caught out

I have just been caught out - as have many others. All I wanted was fast track through two airpots for a long haul flight this weekend !! 'There was a fault' - they said 'you wont be charged' - then early this morning £39.90 subscription charge ..!! Luckily my bank spotted it and cancelled it !!! they need to be - A clearer about this 'hidden in the small print' scam - or B taken down comletely !

2026年8月5日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello Elaine Honeywood,

Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent communication caused you such frustration, especially when you were arranging fast track services for an upcoming long-haul trip.

We understand your concerns regarding the service conditions and the information presented during the user journey. We take your feedback seriously and appreciate you bringing your experience to our attention.

Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.

Thank you for taking the time to share your feedback.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

This is basically a scam

This is basically a scam that you will be charged a monthly subscription of £34. Don't touch with a barge pole.

2026年6月29日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello Susan Simpson,

Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you feeling frustrated and concerned.

We understand your comments regarding the monthly service and the information you received during the user journey. We take your feedback seriously and want to ensure that any concerns you experienced are properly reviewed by our Customer Service team.

Please check your email inbox for any communication from our team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.

Thank you for bringing this to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Scam you into subscription

Paid for fast track at an airport and they signed me up to a €39.99 subscription without even notifying me, added it to my account once the first payment came out. Scam

2026年7月27日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello Carl,

Thank you for sharing your feedback. We’re sorry to hear that your experience with the fast track service and the subsequent account information left you frustrated and concerned.

We understand your comments regarding the subscription service you say you did not expect and the communication surrounding your account. We take this feedback seriously, particularly regarding the clarity of the information provided throughout the user journey.

Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.

Thank you for bringing this to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Scam.

Scam.

Tried to get fastrack, did not.
I get a premium achount and fee of 39.9 €, that I did not wanted.

Do not use them.

2026年7月28日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello kund,

Thank you for sharing your feedback. We’re sorry to hear that your experience with the fast track service and the Premium account left you frustrated and concerned.

We understand your comments regarding the service you say you did not intend to sign up for, and we take your feedback seriously. We also want to make sure that your concerns have been properly reviewed by our Customer Service team.

Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to assist you and address your concerns appropriately.

Thank you for bringing this experience to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Scam

Scam - didn’t get the fast track, didn’t get a refund and now they have signed me up for a subscription service I didn’t request

2026年7月28日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you frustrated and concerned.

We understand your concerns regarding the fast track service, the booking process, and the subscription service you say you did not request. We take your feedback seriously and want to make sure your situation is properly reviewed by our Customer Service team.

Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to respond to your request and provide the assistance you needed.

Thank you for bringing this to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

complete scam

complete scam. wanted fast track, without realising signed up for a ebook subscription. its all there in the fine print, but we dont look at that. they do have a big 'unsubscribe' button on the website, but 3 payments in, its a little late. that fast track better be fast.....

2026年5月21日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience with the booking process and the additional service left you feeling frustrated.

We understand your comments regarding the e-book service and the information presented during the user journey. We also appreciate your feedback about the account management options available on the website.

Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.

Thank you for bringing your experience to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

BE AWARE

BE AWARE
They entice you in with a chance to buy your airport fast track, then tell you that it is not available and use your card details to enrol you in their Premium + club at 39.90 EUR a month without your approval !!
DO NOT USE THIS COMPANY

2026年7月26日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello Michael,

Thank you for sharing your feedback. We’re sorry to hear that your experience with the booking process left you feeling concerned and frustrated.

We understand your comments regarding the availability of the fast track service and the Premium+ service you say you were not expecting. We take your feedback seriously, particularly regarding the clarity of the information provided throughout the user journey.

Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.

Thank you for bringing this experience to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Scam - unauthorized subscription

On June 5, 2026, I purchased two admission tickets to the Milan Cathedral from uptrip.co.
Immediately after completing the payment, I received an email informing me that my booking could not be completed due to the temporary unavailability of the tickets and that the amount paid would be refunded. The message I received was as follows:
"We inform you that the booking of your activity - Milan Cathedral could not be completed due to temporary unavailability. We apologize for the inconvenience and hope to be able to offer you this service very soon. You will receive a refund confirmation shortly."
Shortly thereafter, I received a second email informing me that I had been registered on the platform and providing me with login credentials (email address and password), even though I had neither requested nor authorized the creation of an account or enrollment in any paid service or subscription.
Subsequently, the merchant made unauthorized charges to my payment card as follows:
June 8, 2026 – charge of EUR 39.90;
July 6, 2026 – charge of EUR 39.90.

On July 6, 2026, I reported the fraud to my bank both electronically and in writing, attaching the emails I had received and describing the fraudulent scheme. The bank has no incentive to investigate the fraud; its only legal obligation is to provide customers with a means of reporting it.
I regret that, despite the numerous reports submitted, we have been unable to stop these fraudsters.
----- UPDATE -----
I’m happy to report that, two months after reporting the fraud (September 14., 2026), I managed to get my money back. Many thanks to Banca Transilvania for their help.

2026年6月5日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello Margit,

Thank you for taking the time to share such a detailed account of your experience and for providing an update.

We’re sorry to hear that the booking process and the subsequent account and service-related communications caused you significant frustration. We understand your concerns regarding the information you received and the way your experience unfolded.

We’re glad to see that you were ultimately able to resolve the matter with your bank. We also take your feedback regarding the customer journey and the clarity of the information provided seriously, and we will take these comments into consideration as we continue working to improve the experience for our customers.

Thank you for bringing your experience to our attention and for taking the time to update your review.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

This is clearly a scam

This is clearly a scam. I will try to get a refund through my credit card company but I don’t hold much hope. Is it Colombia based?

2026年7月25日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello Denise,

Thank you for sharing your feedback. We’d like to clarify that Uptrip is not based in Colombia.

If you would like to learn more about our company, services, or how our platform works, we encourage you to visit our website at www.uptrip.co, where you can find more information.

If you have any specific concerns regarding your experience, please also check your email inbox for any communication from our Customer Service team.

Thank you for bringing your question to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Borderline scam

The service is too slow and unreliable. I ordered fast track passes for the airport days in advance and then they only arrived the day before with no updates in between. I didn’t think they were going to come so I purchased directly in the end which obviously duplicated the cost. Then the so called “trial” period was actually charged for by a subscription fee so it’s not a trial at all. Just a very “smart” way of getting your money. This part has shades of scam. On challenging both charges and service i was told they have no control over when the airlines deliver the fast track passes. Given this information why would anyone try and offer such a service??? It’s never going to be reliable.

2026年7月13日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello Natalie,

Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the delayed delivery of your fast track passes and the lack of updates along the way caused you so much frustration.

We understand your concerns about the timing and reliability of the service, as well as your comments regarding the trial period and service conditions. We also appreciate your feedback about the communication you received when you contacted our team about these issues.

Your comments are important to us, particularly regarding the overall customer journey and the information provided throughout the process. We will take your experience into consideration as we continue working to improve the service and communication with our customers.

Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.

Thank you for bringing this experience to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

this site is scammers!!!!!!!!!!!!!!!!!!!

2026年7月14日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello Mariia,

Thank you for sharing your feedback. We’re sorry to hear that your experience with Uptrip left you feeling so frustrated and disappointed.

We take your concerns seriously and would like to make sure that any issue you experienced has been properly reviewed by our Customer Service team.

Please check your email inbox for any communication from our team regarding your case. We hope that we have been able to assist you and that your situation has been resolved as you expected.

Thank you for bringing this to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Hidden subscription scam.

Used this site to book tickets to a fort in Portugal. The tickets weren't available and they reversed the payment. however the next day a subscription of 39.90 was charged on my card indicating that I subscribed to their service. This is a hidden subscription scam. Don't use this website.

2026年7月9日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Hello,

Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent communication caused you frustration and concern.

We understand your comments regarding the service conditions and the subscription you say you were not expecting. We take this feedback seriously, particularly regarding the clarity of the information presented during the user journey.

Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.

Thank you for bringing this to our attention.

Kind regards,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

5つ星のうち1の評価

Esperienza pessima

Esperienza pessima. Mi sono accorta solo oggi che mi venivano addebitati €39,90 al mese da tre mesi, per un totale di €119,70, per un servizio che non ho mai consapevolmente acquistato né voluto.

Ho ricevuto un’email relativa a un presunto e-book, ma io non avevo alcuna intenzione di sottoscrivere un abbonamento mensile A NULLA.
Trovo questa modalità assolutamente poco trasparente e, dal punto di vista del cliente, mi sono sentita derubata.

Dopo aver scritto al supporto e dopo essermi arrabbiata parecchio, mi hanno inviato tre email identiche dicendo che il rimborso da €39,90 è stato elaborato e che arriverà entro 5-10 giorni lavorativi. Al momento, però, non vedo ancora nulla sul mio conto.

Aggiornerò questa recensione se e quando riceverò davvero tutti i rimborsi dovuti. Per ora posso solo dire: controllate bene gli estratti conto, perché io mi sono accorta tardi degli addebiti ricorrenti.

Esperienza da evitare.

_______________________________________________
Aggiornamento: UpTrip mi ha confermato via email che l’abbonamento è stato cancellato con effetto immediato e che non verranno effettuati ulteriori addebiti.

Mi hanno inoltre comunicato di aver disposto il rimborso completo dei pagamenti effettuati, per un totale di €119,70, quindi tre addebiti da €39,90.

Al momento sto ancora aspettando che il rimborso sia effettivamente visibile sul mio conto, perché i tempi dipendono dalla banca. Aggiornerò nuovamente la recensione quando avrò la conferma dell’accredito.

Resta comunque un’esperienza molto negativa. Mi sono accorta solo dopo tre mesi di addebiti ricorrenti per un servizio che non avevo consapevolmente acquistato né voluto. La cancellazione e il rimborso sono arrivati solo dopo aver protestato con decisione.

Il supporto alla fine ha risposto e ha promesso il rimborso totale, ma il sistema con cui ci si ritrova abbonati resta, a mio avviso, estremamente poco trasparente.

Consiglio a tutti di controllare attentamente gli estratti conto.

2026年7月8日
自発的なレビュー
Uptrip ロゴ

Uptrip からの回答

Buongiorno Silvia,

Grazie per aver condiviso la sua esperienza e per aver fornito un aggiornamento così dettagliato. Ci dispiace sapere che il percorso iniziale e la successiva gestione della sua richiesta abbiano generato tanta frustrazione.

Siamo lieti, tuttavia, che il nostro servizio clienti abbia risposto alla sua richiesta, confermato la cancellazione del servizio e proceduto con la gestione della sua pratica. Ci auguriamo che la situazione venga conclusa secondo le sue aspettative.

Prendiamo inoltre seriamente il suo feedback riguardo alla chiarezza delle informazioni e al percorso dell’utente. Le sue osservazioni sono importanti per noi e saranno prese in considerazione per continuare a migliorare l’esperienza offerta ai nostri clienti.

La ringraziamo per averci segnalato questa situazione e per aver aggiornato la sua recensione.

Cordiali saluti,

The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST

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