Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... もっと見る
企業が回答しました
Ich wollte lediglich Eintrittskarten für die Sagrada Família kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 € abgebucht insgesammt 79,80€ Offenbar wurde unbemerkt ein kostenp... もっと見る
企業が回答しました
They have been charging me every month. I purchased a one time airport fast pass and they signed me up for a monthly subscription that I am now trying to cancel. But it was not in the information when... もっと見る
企業が回答しました
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... もっと見る
企業が回答しました
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100%に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It is very misleading, I only use it for one time payment for buying a ticket but was somehow subscribed to the ebook and charged 39.9 Euro the next day. There is completely no confirmation about the subscription. I know nothing about it and be charged money for subscription. Totally cheating company, never use it again

Uptrip からの回答
SCAM!!!!AVOID!!!
Website said tickets avaliable for the day needed but when booked and taken payment said sorry not avaliable!
Got a refund on that transaction but next day had another for £34 for a e book subscription?
Had to log back in and cancel unwanted subscription and contact bank to try for refund!!!!
No mention of subscription and dates not avalibale for what I needed which website said were avalibale!!

Uptrip からの回答
Ordered a Fast Track through Liverpool Airport, and noticed a couple of weeks later "HP*uptrip.co, Greenford" appeared 3 times with amounts between £9 and £36. Barclaycard refunded all but I have no idea who this company is and what the connection is with airports.
Just to clarify, I booked fast track through HiPass Aero. I thought I was booking direct with the airport. The lesson is to check - booking direct with the airport has always been fine.

Uptrip からの回答
Lack of transparency and unwanted charges, they automatically add you to a paid monthly subscription that you never want and provide no refund. If you're looking for a Fast Track pass avoid this service like the plague.

Uptrip からの回答
Sneaky terms and conditions sign you up to a subscription, 24hrs later you get charged €39.90 for a random not even informative e-book for a country youre not even in, be sure not to use any of their services and unsubscribe to any of their sneaky scamming techniques

Uptrip からの回答
Contattato il servizio clienti, per informazioni come clienti ITA mi è stato chiesto di riscriver in inglese (come se loro non potessero tradurre) è una volta fatto, hanno impiegato 30giorni per un “non risposta” servizio pessimo

Uptrip からの回答
Die Seite ist Scam. 20€ für fast Lane gezahlt in einer Notsituation und es hat nicht funktioniert. Innerhalb von 3 Tagen haben sie 2 mal versucht 40€ von meinem Konto abzubuchen. Diese Seite Meiden!!!!

Uptrip からの回答
I have just been caught out - as have many others. All I wanted was fast track through two airpots for a long haul flight this weekend !! 'There was a fault' - they said 'you wont be charged' - then early this morning £39.90 subscription charge ..!! Luckily my bank spotted it and cancelled it !!! they need to be - A clearer about this 'hidden in the small print' scam - or B taken down comletely !

Uptrip からの回答
This is basically a scam that you will be charged a monthly subscription of £34. Don't touch with a barge pole.

Uptrip からの回答
Paid for fast track at an airport and they signed me up to a €39.99 subscription without even notifying me, added it to my account once the first payment came out. Scam

Uptrip からの回答
Scam.
Tried to get fastrack, did not.
I get a premium achount and fee of 39.9 €, that I did not wanted.
Do not use them.

Uptrip からの回答
Scam - didn’t get the fast track, didn’t get a refund and now they have signed me up for a subscription service I didn’t request

Uptrip からの回答
complete scam. wanted fast track, without realising signed up for a ebook subscription. its all there in the fine print, but we dont look at that. they do have a big 'unsubscribe' button on the website, but 3 payments in, its a little late. that fast track better be fast.....

Uptrip からの回答
BE AWARE
They entice you in with a chance to buy your airport fast track, then tell you that it is not available and use your card details to enrol you in their Premium + club at 39.90 EUR a month without your approval !!
DO NOT USE THIS COMPANY

Uptrip からの回答
On June 5, 2026, I purchased two admission tickets to the Milan Cathedral from uptrip.co.
Immediately after completing the payment, I received an email informing me that my booking could not be completed due to the temporary unavailability of the tickets and that the amount paid would be refunded. The message I received was as follows:
"We inform you that the booking of your activity - Milan Cathedral could not be completed due to temporary unavailability. We apologize for the inconvenience and hope to be able to offer you this service very soon. You will receive a refund confirmation shortly."
Shortly thereafter, I received a second email informing me that I had been registered on the platform and providing me with login credentials (email address and password), even though I had neither requested nor authorized the creation of an account or enrollment in any paid service or subscription.
Subsequently, the merchant made unauthorized charges to my payment card as follows:
June 8, 2026 – charge of EUR 39.90;
July 6, 2026 – charge of EUR 39.90.
On July 6, 2026, I reported the fraud to my bank both electronically and in writing, attaching the emails I had received and describing the fraudulent scheme. The bank has no incentive to investigate the fraud; its only legal obligation is to provide customers with a means of reporting it.
I regret that, despite the numerous reports submitted, we have been unable to stop these fraudsters.
----- UPDATE -----
I’m happy to report that, two months after reporting the fraud (September 14., 2026), I managed to get my money back. Many thanks to Banca Transilvania for their help.

Uptrip からの回答
This is clearly a scam. I will try to get a refund through my credit card company but I don’t hold much hope. Is it Colombia based?

Uptrip からの回答
The service is too slow and unreliable. I ordered fast track passes for the airport days in advance and then they only arrived the day before with no updates in between. I didn’t think they were going to come so I purchased directly in the end which obviously duplicated the cost. Then the so called “trial” period was actually charged for by a subscription fee so it’s not a trial at all. Just a very “smart” way of getting your money. This part has shades of scam. On challenging both charges and service i was told they have no control over when the airlines deliver the fast track passes. Given this information why would anyone try and offer such a service??? It’s never going to be reliable.

Uptrip からの回答
Used this site to book tickets to a fort in Portugal. The tickets weren't available and they reversed the payment. however the next day a subscription of 39.90 was charged on my card indicating that I subscribed to their service. This is a hidden subscription scam. Don't use this website.

Uptrip からの回答
Esperienza pessima. Mi sono accorta solo oggi che mi venivano addebitati €39,90 al mese da tre mesi, per un totale di €119,70, per un servizio che non ho mai consapevolmente acquistato né voluto.
Ho ricevuto un’email relativa a un presunto e-book, ma io non avevo alcuna intenzione di sottoscrivere un abbonamento mensile A NULLA.
Trovo questa modalità assolutamente poco trasparente e, dal punto di vista del cliente, mi sono sentita derubata.
Dopo aver scritto al supporto e dopo essermi arrabbiata parecchio, mi hanno inviato tre email identiche dicendo che il rimborso da €39,90 è stato elaborato e che arriverà entro 5-10 giorni lavorativi. Al momento, però, non vedo ancora nulla sul mio conto.
Aggiornerò questa recensione se e quando riceverò davvero tutti i rimborsi dovuti. Per ora posso solo dire: controllate bene gli estratti conto, perché io mi sono accorta tardi degli addebiti ricorrenti.
Esperienza da evitare.
_______________________________________________
Aggiornamento: UpTrip mi ha confermato via email che l’abbonamento è stato cancellato con effetto immediato e che non verranno effettuati ulteriori addebiti.
Mi hanno inoltre comunicato di aver disposto il rimborso completo dei pagamenti effettuati, per un totale di €119,70, quindi tre addebiti da €39,90.
Al momento sto ancora aspettando che il rimborso sia effettivamente visibile sul mio conto, perché i tempi dipendono dalla banca. Aggiornerò nuovamente la recensione quando avrò la conferma dell’accredito.
Resta comunque un’esperienza molto negativa. Mi sono accorta solo dopo tre mesi di addebiti ricorrenti per un servizio che non avevo consapevolmente acquistato né voluto. La cancellazione e il rimborso sono arrivati solo dopo aver protestato con decisione.
Il supporto alla fine ha risposto e ha promesso il rimborso totale, ma il sistema con cui ci si ritrova abbonati resta, a mio avviso, estremamente poco trasparente.
Consiglio a tutti di controllare attentamente gli estratti conto.

Uptrip からの回答
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