Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ich wollte lediglich Eintrittskarten für die Sagrada Família kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 € abgebucht insgesammt 79,80€ Offenbar wurde unbemerkt ein kostenp... もっと見る
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They have been charging me every month. I purchased a one time airport fast pass and they signed me up for a monthly subscription that I am now trying to cancel. But it was not in the information when... もっと見る
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Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... もっと見る
企業が回答しました
1.2
ひどい
97件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tried to by a fast track airport…
Tried to by a fast track airport ticket, which was cancelled and refunded straight away. A payment attempt for £34.14 made the next day and luckily my bank stopped it. There was no indication of signing up for any additional services or a subscription when I bought the fast track. Be careful! I would not recommend.
2026年7月7日
自発的なレビュー
Uptrip からの回答
Hello Charlene,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent payment attempt caused you concern.
We understand your feedback regarding the service conditions and the additional service you say you were not expecting. We take your comments seriously and want to ensure that your experience is properly reviewed.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Awful...is not working properly...and…
Awful...is not working properly...and the consumer has to pay for it, as their system is not working properly..what a joke
2026年7月6日
自発的なレビュー
Uptrip からの回答
Hello Torsten,
Thank you for sharing your feedback. We’re sorry to hear that the service did not work properly and that this resulted in such a frustrating experience for you.
We understand how disappointing it is when a service does not function as expected. Your comments about the system and the overall user experience are important to us, and we take them seriously as we work to improve the service.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Failed to provide service and did not refund - yet the show as legit!
I tried booking the service and paid then got an email saying that my order cannot be fulfilled and that I will receive a refund. Instead they charged me again and I cannot reach anyone for a proper refund. - Tried calling them today and the number disconnects after 2min of waiting in the queue!!!! They also claimed in a separate email that I subscribed to their service which I did not!!! Buy beware... This is a scam.
2026年6月18日
自発的なレビュー
Uptrip からの回答
Hello Paul,
Thank you for taking the time to share your experience. We’re sorry to hear that you encountered difficulties with your booking and, in particular, that you were unable to reach our Customer Service team when you tried to get assistance.
We understand your concerns regarding the booking process, the communication you received, and the difficulty you experienced when trying to contact us by phone. We take your feedback seriously and want to ensure that your situation is properly reviewed.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to respond to your request and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Total rip off
Total rip off, Signed up for a singe one off fast track and ended up paying over 100 Euros for services I never asked for, avoid this site
2026年4月27日
自発的なレビュー
Uptrip からの回答
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you feeling frustrated and disappointed.
We understand your concerns about the service conditions and the additional services you say you were not expecting. We take this feedback seriously and want to ensure that your concerns are properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our team has been able to assist you and that your situation has been resolved in the way you expected.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
I should have read the reviews
I should have read the reviews. This is a service devoted to scamming. Please beware.
2026年6月28日
自発的なレビュー
Uptrip からの回答
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling disappointed and concerned.
We understand that your experience did not meet your expectations, and we take your comments seriously. We would like to make sure that any concerns you may have are properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that we have been able to assist you and that your situation has been resolved in the way you expected.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Purchased a one-time fast track for…
Purchased a one-time fast track for 9.90 which was canceled and they used my cc for a subscription of 39.90 a month that I did not apply for. Customer service hung up on me and blocked the option to contact them again.
2026年6月24日
自発的なレビュー
Uptrip からの回答
Hello Susan,
Thank you for sharing your experience. We’re sorry to hear that your experience with the booking and subsequent communication left you frustrated.
We understand your concerns regarding the service conditions and the difficulty you experienced when trying to contact our Customer Service team. We take your feedback seriously, particularly regarding the way your request was handled and the support you received.
Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM for me TOO
SCAM for me TOO. I paid for a Fasttrack pass and I straight away received an email saying there was no availability and they said that I should receive a reimborsement for this service whithin 5:10 working days. It's clear they ssll services they don't have .Then 4 days after that, I saw by pure chance that existed a 39.90 euros as a subscription' for a monthly service I wasn't aware and without any message to me via email.
I immediately wrote back to them and they replied :
"Hello,
We would like to inform you that you subscribed to the UpTrip service at a rate of £33.90 per month, giving you access to premium travel services.
However, we regret to inform you that the subscription fees were activated by you and, in accordance with our General Terms of Service, we are unable to grant any additional refund.
Kind regards,
The UpTrip Team
I was not aware neither of the 3 days free trial nor of the montly subscription activated after the trial period and they never informed me about both these trial and final subscription.
via email.
And they seems unaware too of My rights regarding the unsolicited monthly service—14-day cooling-off period: Having activated the online service on June 20, 2026, and cancelled it on June 24, 2026, via your website, I'm well within the statutory 14-day window to withdraw without penalty (the standard withdrawal period for general service contracts without specific dates).
Of course the story will not finish here...
2026年6月25日
自発的なレビュー
Uptrip からの回答
Hello Alberto,
Thank you for taking the time to share such a detailed account of your experience. We’re sorry to hear that the booking process and subsequent communication left you feeling frustrated and concerned.
We understand your concerns regarding the clarity of the information and conditions presented during the user journey, as well as your comments about the communication you received afterward. We also take seriously your feedback regarding the way your request was handled by our Customer Service team.
Please check your email inbox for the latest communication from our team regarding your case. We hope that our Customer Service team has been able to review your situation and assist you appropriately.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Esperienza molto negativa
Stavo cercando di acquistare un Fast Track per l’aeroporto di Linate. Dopo il pagamento, il sito mi ha comunicato che il servizio non era disponibile e che sarei stata rimborsata degli importi versati. Ho quindi ritenuto la pratica conclusa.
Qualche giorno dopo, però, mi sono ritrovata un addebito di 39,90 € sulla carta. Ho immediatamente contattato l’assistenza per chiedere spiegazioni, ma non ho mai ricevuto alcuna risposta.
Il mese successivo ho ricevuto un secondo addebito di 39,90 €. Non capendo da dove provenissero questi pagamenti, ho iniziato a fare delle ricerche online e ho scoperto decine di recensioni di persone che descrivono esattamente la stessa esperienza: tentativo di acquisto del Fast Track, comunicazione di indisponibilità del servizio e successivi addebiti per un abbonamento mai chiaramente richiesto.
2026年6月19日
自発的なレビュー
Uptrip からの回答
Buongiorno Eleonora,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il percorso di acquisto e la successiva comunicazione abbiano generato confusione e frustrazione, soprattutto dopo aver ricevuto informazioni sull’indisponibilità del servizio.
Comprendiamo inoltre la sua delusione per non aver ricevuto una risposta quando ha contattato la nostra assistenza. La chiarezza delle informazioni e una comunicazione tempestiva con i nostri clienti sono aspetti importanti per noi, e prendiamo seriamente il suo feedback.
La invitiamo a controllare la sua casella e-mail per eventuali comunicazioni del nostro team. Se non ha ancora ricevuto assistenza, può rispondere direttamente a una nostra comunicazione così da permetterci di verificare la sua situazione e assisterla.
Grazie per aver portato questa esperienza alla nostra attenzione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
I paid for two fast track security…
I paid for two fast track security passes, this was all I signed up for on the page and the next thing I know I’ve been charged £34.55, apparently I signed up for a subscription which I never did. Reported to my bank as this company are refusing to refund me.
2026年6月8日
自発的なレビュー
Uptrip からの回答
Hello Paula,
Thank you for sharing your experience. We’re sorry to hear that the service conditions and subsequent communication left you feeling frustrated and concerned.
We understand your concerns regarding the clarity of the information presented during the booking process. Clear and straightforward communication is important to us, and we take your feedback seriously.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and that your situation has been resolved in the way you expected.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Be aware
Do not use ! Used once - got pass for flight.
However next day company with similar name attempted to take more funds. 39 euros
Payment stopped
2026年6月4日
自発的なレビュー
Uptrip からの回答
Hello Heike,
Thank you for sharing your feedback. We’re sorry to hear about the concern you experienced after using our service.
We understand how unsettling it can be when you notice activity that you do not recognize, particularly when it involves a company name that appears similar. We take your feedback seriously and would like to make sure your concern has been properly addressed.
Please check your email inbox for any communication from our Customer Service team regarding your request. We hope that our team has been able to assist you and that your situation has been resolved as you expected.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM
SCAM. I paid for a Fasttrack pass and I straight away received an email saying there was no availability and the payment was reversed. The day after, however, payment was taken again, then day after that they took 39.90euros as a 'subscription' for a service which does not exist. On complaining they then provided a screen shot which THEY had filled out with my name as though I had agreed to the subscription, yet the boxes to accept had not been ticked. On pointing out this illegality, I have now received an email saying my refund had been approved as I was within the 14 day legal period.
2026年6月3日
自発的なレビュー
Uptrip からの回答
Hello Tracey,
Thank you for taking the time to share your experience. We’re sorry to hear that the booking process and subsequent communication left you feeling frustrated and concerned.
We take your feedback regarding the clarity of the information presented during the user journey seriously. We’re also glad that our Customer Service team was able to respond to your complaint and that your request was reviewed.
Please check your email inbox for the latest communication from our team, and we hope that your situation has now been resolved in the way you expected.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Sito truffa
Sito truffa. Ti propone la vendita (nel mio caso) di un fast track, un secondo dopo il pagamento andato a buon fine ricevo una mail che dice che il servizio non è disponibile e che verrò rimborsata. Poche ore dopo minritrovo un addebito di 39,90 euro per la sottoscrizione di un servizio che non avevo mai sottoscritto. Tenetevi alla larga
2026年5月12日
自発的なレビュー
Uptrip からの回答
Buongiorno Giulia,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il percorso di acquisto e le comunicazioni ricevute abbiano generato una situazione così frustrante e che non abbia avuto l’esperienza che si aspettava.
Prendiamo seriamente il suo feedback sulla chiarezza delle informazioni e delle condizioni durante il percorso dell’utente. Ci teniamo inoltre a verificare che il nostro servizio clienti abbia avuto modo di assisterla e di rispondere alla sua richiesta.
La invitiamo a controllare la sua casella e-mail per eventuali comunicazioni del nostro team e, se necessario, a rispondere direttamente così da permetterci di verificare la situazione e assisterla.
Grazie per aver portato questa esperienza alla nostra attenzione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Truffa
Ho trovato questo sito sponsorizzato da Google (e segnalato anche lì) per acquistare urgentemente un fast track aeroporto Malpensa.
Nel procedere ti fanno accettare delle condizioni senza specificare che stai accettando "un abbonamento di € 39,90 al mese"
Questo è totalmente illegale. Quando sottoscrivi un abbonamento deve essere chiaro nell'acquisto.
2026年5月2日
自発的なレビュー
Uptrip からの回答
Buongiorno,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il percorso di acquisto non sia risultato sufficientemente chiaro e comprendiamo la sua frustrazione, soprattutto in una situazione in cui aveva bisogno di organizzare rapidamente il servizio aeroportuale.
La chiarezza delle informazioni e delle condizioni durante il percorso dell’utente è molto importante per noi, e prendiamo seriamente il suo feedback. Vorremmo inoltre assicurarci che il nostro servizio clienti abbia avuto l’opportunità di assisterla adeguatamente.
La invitiamo a controllare la sua casella e-mail per eventuali comunicazioni del nostro team e, se necessario, a rispondere direttamente così da permetterci di verificare la sua situazione.
Grazie per aver portato questa esperienza alla nostra attenzione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
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