Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... もっと見る
企業が回答しました
Ich wollte lediglich Eintrittskarten für die Sagrada Família kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 € abgebucht insgesammt 79,80€ Offenbar wurde unbemerkt ein kostenp... もっと見る
企業が回答しました
They have been charging me every month. I purchased a one time airport fast pass and they signed me up for a monthly subscription that I am now trying to cancel. But it was not in the information when... もっと見る
企業が回答しました
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... もっと見る
企業が回答しました
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100%に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Total scam - taken 3 months of 'subscription' to something i haven't signed up for...
As in other reviews, paid for express fast track at an airport when returning home back in beginning of August, they have since taken 3 'subscription' amounts out of my account - bank finally flagged this up on the 4th attempt.
Shocking! how do i get my money back??????

Uptrip からの回答
Non ho mai sottoscritto nessun abbonamento con loro. Mi sono ritrovato due addebiti da 39,90 = 79,80 euro. Agosto e Settembre. Sarebbero da denunciare per truffa alle autorità e multarli per frode internazionale. pensate quanta gente non se accorge. Il fatto che non riesco neanche a contattarli dovrò cambiare carta di credito. LADRI LADRI LADRI

Uptrip からの回答
Ho comprato tramite loro sito i biglietti per visitare un palazzo in Portogallo, e senza che ci fosse assolutamente nessun avviso sul sito, mi è stato addebitato un abbonamento di 39,90€.
Purtroppo mi sono accorto dell’addebito solo al secondo mese di rinnovo e ho subito segnalato la cosa. Mi è stato rimborsato un addebito di 39.90€ ma si sono rifiutati di rimborsarmi l’addebito precedente sostenendo che le condizioni di abbonamento fossero chiaramente comunicate al momento dell’acquisto anche di fronte a miei screenshot fatti sul loro sito che dimostravano il contrario. Dopo un po’ di insistenza mi hanno cominciato di aver contattato l’ufficio competente per approvare il rimborso della restante somma rubata ma sono ancora in attesa di loro risposta che tarda ad arrivare.
Una vera e propria truffa.

Uptrip からの回答
This company is a scam. Like other reviews I bought Fastrack tickets and then they claim I subscribed to a service which allowed them to take £34 pm from account. I DID not! A complete sham and so I have contact authorities. Do NOT go near this company.

Uptrip からの回答
Collected over 50 cards used this app quite often; now I tried to redeem my cards for the FTL status, however I haven’t received any information after redeeming my cards! It’s been now approximately a month, no answer… and no answer on the support side either..

Uptrip からの回答
FRAUDULENT COMPANY
After trying to make a single fasttrack airport security booking with this company I have discovered that I have subsequently been defrauded of 4 monthly payments of €39.90 for a subscription that I had totally unknowingly been signed up to. I had received no email confirmation of signing up to any subscription.
The subscription has now been cancelled but they are refusing to refund the payments. I fully intend to pursue this until I'm fully reimbursed. I do not accept barefaced fraud.

Uptrip からの回答
Scam! Do not book anything from it!!!I am still waiting for refund, they offered fake tickets.Insted you will be charged up to 35euro monthly for nothing!!!

Uptrip からの回答
Siete dei ladri!
Mi ritrovo sul conto un addebito di 39,90€ per un abbonamento mai sottoscritto
Ho inviato una mail di segnalazione al vostro centro di assistenza con la richiesta di un rimborso immediato

Uptrip からの回答
Paid for a service, was then being charged a monthly subscription which I didn't was. Tried to contact them by phone, they repeatedly hung had to stop the charge on my account. DO NOT USE THEM.

Uptrip からの回答
PLEASE AVOID THIS WEBSITE – BE VERY CAREFUL WITH HIDDEN SUBSCRIPTIONS THAT YOU NEVER AGREE TOO!
I purchased airport fast track for my family in May 2026 I have then been charged on my credit card for over £138!!!!9
I never received an email confirming a subscription was agreed to or confirming what monthly charges would be, this is underhand and I would think illegal!
On discovering the recurring payments I logged into the website to unsubscribe from something I never subscribed too in the first place, I have had 2 payments refunded but had to fight for that and am still awaiting the other fraud payments to be refunded.
Unlike some of the feedback left on this review site I never received an email telling me that an ebook was “ready”.
Check your bank statements carefully if you have used this website. Don’t assume that paying for a one-off ticket is the end of the transaction.
I would strongly urge anyone considering using this website to read every single screen of the checkout process extremely carefully and check their bank account afterwards for unexpected recurring charges.
I am extremely disappointed annoyed and frustrated and will never use Uptrip again and warn everyone against them.

Uptrip からの回答
SCAM.. be careful... this people are stilling money from everybody.

Uptrip からの回答
Charges for no service. Tried to get tickets for Belem and never get some. Now they charged 39.90 € for....nothing.

Uptrip からの回答
full fkinnnn scam
they dont even give you the ticket and subscribe to random scam that charge you 39 euros. Just aviod

Uptrip からの回答
AVOID THIS WEBSITE – BE VERY CAREFUL WITH HIDDEN SUBSCRIPTIONS
I purchased one museum ticket from Uptrip. That was all I wanted and all I believed I was paying for.
Shortly afterwards, I received an email telling me that an ebook was “ready”. I had never knowingly ordered an ebook subscription or agreed to pay €39.90 per month for anything.
Then I discovered that €39.90 had been taken from my account as a recurring payment.
I went back onto the website, logged into my account and discovered that I apparently had a subscription active — despite never knowingly signing up for one. I immediately cancelled it.
I am now demanding my €39.90 back and have asked Uptrip to provide the exact evidence showing when, where and how I supposedly consented to this recurring charge.
This is an absolutely shocking experience. I went onto this website to buy a museum ticket, not to sign up for a €39.90 monthly subscription. If a recurring subscription was genuinely presented and agreed to, then Uptrip should have no problem providing clear evidence of exactly when I consented to it.
Check your bank statements carefully if you have used this website. Don’t assume that paying for a one-off ticket is the end of the transaction.
I have kept screenshots, emails and payment records and will be disputing the charge with my bank if it is not refunded.
I would strongly urge anyone considering using this website to read every single screen of the checkout process extremely carefully and check their bank account afterwards for unexpected recurring charges.
I am extremely disappointed and will not be using Uptrip again.

Uptrip からの回答
Fraude total no lo intenten!!
En madrid quise acceder a mi conexión con el Fast Track y nunca funcionó 7.Julio 2026
Sin embargo ellos me suscribieron con esos intentos a una cuota de 39,90 cada mes y por descuido me estoy dando cuenta 3 meses después
Nunca recibí mail de confirmación de esa supuesta suscripción ni nada solo un email del 3 mes de cargo por eso pude rastrear que era ese concepto que non quedaba muy claro de que es
No lo utilicen!!

Uptrip からの回答

Uptrip からの回答
They propose Fast Track access to airports that don't accept it. In my case it was Krakow airport where I failed to access it.
When I asked for refund I was told it's not possible.

Uptrip からの回答
Das sind Betrüger. Mir ist das selbe passiert wie andere schon geschrieben haben.
Ich habe einmal eine Dienstleistung in Anspruch genommen. Einmal. Dann haben sie zweimal 39, 90 € unautorisiert eingezogen . Betrüger.

Uptrip からの回答
I must change my opinion about uptrip after this firm or company refunded me after my complain. I believe now that they are honest and reliable. My sincere apologies. (uptrip.co is scam. They charged me 39€ for an ebook I didn't ask. They took my credit card number out of a subscrition they made me for me to buy a ticket for Westminster abbey which they didn't send it. Cancel your credit card or they will be charging you everyday.)

Uptrip からの回答
Scam – avoid these guys they sign-up you up to 39,90 subscription a month when you buy any product. They then send you eguides which are basically spam and claim the guides warrant the scam. Avoid at all costs.
They don't reply to emails.

Uptrip からの回答
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