Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ich wollte lediglich Eintrittskarten für die Sagrada Família kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 € abgebucht insgesammt 79,80€ Offenbar wurde unbemerkt ein kostenp... もっと見る
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They have been charging me every month. I purchased a one time airport fast pass and they signed me up for a monthly subscription that I am now trying to cancel. But it was not in the information when... もっと見る
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Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... もっと見る
企業が回答しました
1.2
ひどい
97件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Same scam
As with previous content from subscribers. I fell foul of this scam, only noticing when they emailed me my first ebook. I contacted my credit card as I thought it was fraud, but later realised that booking fast-track at Malaga airport meant signing up to a monthly subscription starting immediately. They’ve now let me unsubscribe but in the meantime charged 3 more times to my card. Shocking that this is not controlled in any way.
2026年7月10日
自発的なレビュー
Uptrip からの回答
Hello Dave,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent service information caused you frustration and concern.
We understand your comments regarding the subscription and the way the information was presented during the Fast Track booking journey. We take this feedback seriously and appreciate you bringing your concerns to our attention.
We’re also glad to hear that our Customer Service team was able to assist with cancelling the service when you contacted us. If you still have any questions regarding your case, please check your email inbox for communication from our team or contact us directly so we can review your situation further.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Unexpected €39.90 subscription charge
Unexpected €39.90 subscription charge – refund refused
Comming back to my review just to confirm that they did not sent my money back as they promised by e-mail! So I strongly reccomend not to use this cheating site!
I used UpTrip for a travel-related service and, without realizing that I was agreeing to a recurring paid subscription, I was subsequently charged €39.90.
As soon as I noticed the charge, I contacted UpTrip. They cancelled the subscription, which confirms that they received my request, but they refused to refund the €39.90 already charged.
In my experience, the recurring subscription and its cost were not presented clearly enough during the original transaction for me to understand that I was committing to a €39.90 monthly payment. I would never have knowingly subscribed to such a service.
What concerns me even more is that, after checking Trustpilot, I found numerous reviews from other customers describing very similar unexpected subscription charges.
I have now formally requested a refund and asked UpTrip to provide the full legal name, registered address and company registration details of the entity operating UpTrip.co.
If the refund is still refused, I intend to dispute the transaction with my card issuer and submit the matter to the relevant consumer protection authorities.
My advice: be extremely careful before entering your card details and make sure you fully understand whether you are being enrolled in a recurring subscription.
I will update this review if UpTrip refunds the €39.90.
2026年9月2日
自発的なレビュー
Uptrip からの回答
Hello Corneliu,
Thank you for sharing your experience and for taking the time to explain your concerns.
We would like to clarify that our Customer Service team did respond to your request and has been handling your case since September 11. We kindly ask you to check your email inbox, including your spam or junk folder, for the latest message our team sent regarding your case.
We understand the concerns you raised about the booking journey and the information you received, and we appreciate you bringing your feedback to our attention. We hope you will have the opportunity to review our latest communication and continue the conversation with our team if any questions remain.
Thank you for your patience and for giving us the opportunity to assist you.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Very similar to story to others (outright theft by up trip)
Very similar to story to others! Tried to purchase a fast track ticket for Athens airport, because I was stressed about delays in traffic and the business of the airport. It told me transaction was completed, but when I tried to view the ticket it said order failed. The money was still pending on my credit card, though. Received an email the next day apologising for the failure, and saying that they would not complete the pending transaction. THEN they sent an email about an ebook that "I requested" and there was a charge of £34.33 on my card. Before the apology email about the failed fast track purchase, I contacted them about the charge, but they have not replied to that. I've since contacted my bank, and am confident that they'll ensure that neither pending charge (for the fast track ticket, or for the "ebook") will go through, and any further transactions will be rejected for that seller. Horrible experience, and clearly not an isolated one - a company preying on people who are under pressure and stress, and illegally trying to take even more money from them. Wish I'd checked reviews first! But that's what happens when travel gets stressful!
2026年9月6日
自発的なレビュー
Uptrip からの回答
Hello Dan,
Thank you for sharing such a detailed account of your experience. We’re sorry to hear that your Fast Track booking did not complete as expected and that the subsequent communication and service information caused you additional concern during an already stressful travel situation.
We understand your comments regarding the failed booking, the pending transaction, and the additional service you say you did not request. We also regret hearing that you did not receive a response when you initially contacted our team. We take this feedback seriously, particularly regarding the customer journey and communication.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to bring these issues to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Be careful what you sign up to
I used the service to book tickets to a museum. That did not work and I received a confirmation email about this and was immediately refunded. The next day I received a charge for the subscription service for €39. I wrote to the vendor giving them 48 hours to provide a refund, in the UK I knew I was protected under consumer law by the 14-day cooling off period. Fair play to Uptrip they did immediate refund me and amount back in account with 24 hours.
If this happens to you immediately write to Uptrip asking for a refund - you're protected under your consumer legislation (in the UK, and surely the EU)
If you have just used Uptrip today and been refunded for a service you asked for immediately cancel/freeze your card
2026年8月31日
自発的なレビュー
Uptrip からの回答
Hello Ian,
Thank you for taking the time to share such a detailed account of your experience and for updating others on how your case was handled.
We’re sorry that your museum ticket booking could not be completed as expected, but we’re glad to hear that our Customer Service team responded quickly to your request and that you received the assistance you were looking for.
We appreciate you sharing your experience with the booking process and the follow-up communication. Feedback like yours helps us identify where the customer journey can be clearer and more straightforward.
Thank you again for bringing this to our attention and for acknowledging the support you received from our team.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
1 stella solo perché non se ne possono…
1 stella solo perché non se ne possono dare 0.
Non comprate qua perché vi addebiteranno tre giorni dopo 40 euro extra per un abbonamento che non hai mai fatto e non ti daranno mai un rimborso.
2026年9月4日
自発的なレビュー
Uptrip からの回答
Buongiorno Daniele,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il percorso di prenotazione e il servizio successivo le abbiano causato frustrazione e preoccupazione.
Comprendiamo le sue osservazioni riguardo alle informazioni presentate durante il processo e al servizio che lei afferma di non aver previsto. Prendiamo seriamente questo tipo di feedback e apprezziamo che abbia deciso di segnalarci la sua esperienza.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service relative al suo caso. Se necessita ancora di assistenza, il nostro team potrà verificare la situazione e rispondere alle sue domande.
Grazie per aver dedicato del tempo a condividere il suo feedback.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Fraud got tickets for trip to Prague…
Fraud got tickets for trip to Prague castle next I know taking another €39.90 from my account without my permission. Refused to refund me but when said report prove it’s a subscription they have now refunded me however still waiting on money to come into my account. AVIOD at all costs
2026年9月2日
自発的なレビュー
Uptrip からの回答
Hello Laura,
Thank you for sharing your experience and for updating others about the outcome of your case. We’re sorry to hear that your experience with the booking process caused you frustration and concern.
We’re glad to hear that our Customer Service team has since confirmed the resolution of your case. We understand that you are still waiting for the funds to appear in your account, and we appreciate your patience while the process is completed.
If you need any further assistance or an update regarding your case, please check your email for communication from our Customer Service team or contact us directly.
Thank you for bringing your concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
0/10
0/10
SCAM - they charge 40euro on top of the pass you pay every month without you agreeing / knowing.
2026年8月19日
自発的なレビュー
Uptrip からの回答
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the service you experienced left you frustrated and concerned.
We understand your comments regarding the additional service you say you were not expecting and your concerns about how this was communicated during the booking journey. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
It’s a scam
It’s a scam!
I was charged €39,90 the next day, for a subscription that I never signed up for.
I had to block my card and I am currently disputing with my bank to have the money back.
DO NOT use this website!
2026年8月29日
自発的なレビュー
Uptrip からの回答
Hello Diana,
Thank you for sharing your experience. We’re sorry to hear that you were surprised by a service you say you did not intend to sign up for and that this situation caused you concern.
We understand your feedback regarding the information presented during the booking journey and how the subsequent service was communicated. We take your concerns seriously and appreciate you bringing this to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scammers need to be shut down.
Scammers need to be shut down.
Tried to order a fast track at airport for £9. It was not available and was instantly refunded. Fair enough.
Since then they have taken £35 and attempted to take several more. None of this was authorised at sign up. What service would I even be paying for?
2026年6月23日
自発的なレビュー
Uptrip からの回答
Buongiorno Paul,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il servizio Fast Track che stava cercando di prenotare non fosse disponibile e che il successivo percorso del servizio abbia generato preoccupazione e frustrazione.
Comprendiamo le sue osservazioni riguardo alle informazioni presentate durante la prenotazione e al servizio che ci descrive come non previsto. Prendiamo seriamente questo tipo di feedback e apprezziamo che abbia portato la situazione alla nostra attenzione.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service. Se necessita ancora di assistenza, il nostro team potrà esaminare la sua esperienza e rispondere alle sue domande.
Grazie per aver dedicato del tempo a condividere il suo feedback.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Abbonamento non voluto
Ho prenotato dei biglietti,
Che sono stati addebitati e subito rimborsati per "problemi tecnici",
Mi sono ritrovato con un abbonamento per un e-book che NON avevo chiesto ( e ne sono sicuro ) da 39.9 €.
Non rimborsati
Seguito: dopo circa 20 gg mi sono stati rimborsati i 39,9€.
Grazie.
2026年8月26日
自発的なレビュー
Uptrip からの回答
Buongiorno Raffaele,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che la sua prenotazione non sia andata a buon fine a causa di problemi tecnici e che il successivo percorso del servizio abbia generato confusione e frustrazione.
Comprendiamo le sue osservazioni riguardo al servizio e alle informazioni presentate durante il processo di prenotazione. Prendiamo seriamente il suo feedback e apprezziamo che abbia deciso di segnalarci questa situazione.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service relative al suo caso. Se necessita ancora di assistenza, il nostro team potrà verificare la sua esperienza e fornirle il supporto necessario.
Grazie per aver dedicato del tempo a condividere il suo feedback.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Purchased a one off security fast…
Purchased a one off security fast track. I received an email to say there was problem and it had failed and I would be refunded for the cost of the fast track. Thought that was the end of it but have just seen I've been charged for a subscription for 2 months. For what I am not sure. Avoid this company!
2026年8月27日
自発的なレビュー
Uptrip からの回答
Hello Millie,
Thank you for sharing your experience. We’re sorry to hear that your Fast Track booking could not be completed as expected and that you were subsequently surprised by a service you say you did not intend to sign up for.
We understand your concerns about the booking journey and the information provided along the way. We take your feedback seriously and appreciate you bringing this situation to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Comprato dei biglietti per Saint…
Comprato dei biglietti per Saint Michel,non ricevuti ,ricevuto invece abbonamento non voluto di 39 euro per non si sa bene cosa .. Contestato adesso aspetto rimborso per eventualmente alzare valutazione.
2026年8月20日
自発的なレビュー
Uptrip からの回答
Buongiorno Luigi,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il servizio che cercava di prenotare non ha soddisfatto le sue aspettative e che il successivo percorso del servizio le abbia causato confusione e frustrazione.
Comprendiamo le sue osservazioni riguardo alle informazioni ricevute durante il processo e alla situazione che ci descrive. Prendiamo seriamente questo tipo di feedback e apprezziamo che abbia deciso di segnalarcelo.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service relative al suo caso. Se necessita ancora di assistenza, il nostro team sarà lieto di verificare la sua situazione.
Grazie per aver dedicato del tempo a condividere la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Un disservizio gestito bene
Mi ero logato per acquistare dei biglietti per l'ingresso al museo di Vienna e mi avevano addebitato l'importo ma non ho ricevuto i biglietti e mi è stato immediatamente stornato. il giorno dopo ho avuto l'addebito di 39.90 che ho contestato e mi è stato rimborsato velocelmente, sono stati corretti
2026年8月15日
自発的なレビュー
Uptrip からの回答
Buongiorno Antonio,
Grazie mille per aver condiviso la sua esperienza e per aver aggiornato gli altri utenti sull’esito della sua situazione. Siamo lieti di sapere che il nostro Customer Service ha gestito rapidamente la sua richiesta e che il problema è stato risolto in tempi brevi.
Ci dispiace che il suo ordine iniziale non abbia potuto essere completato come previsto, ma apprezziamo molto il suo riconoscimento del supporto ricevuto dal nostro team.
Grazie per la sua comprensione e per averci dato l’opportunità di assisterla.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Absolute Scam!!
Absolute Scam!!! They pretend to sell fast track services to airports and then they take your credit card details and charge you 39.90€/month, and never provide the fast track service in the first place. Do not fall for them, do not enter your credit card details or try to buy any services from them. They charged me three months and now I am having to dispute this with my bank, and I hope I get the money back.
2026年6月14日
自発的なレビュー
Uptrip からの回答
Hello Anna,
Thank you for sharing your experience. We’re sorry to hear that your Fast Track booking did not meet your expectations and that the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the availability of the Fast Track service and the information you received during the booking journey. We take this feedback seriously and appreciate you bringing your concerns to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and help address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Avoid, this is a complete scam
This is a complete scam, I purchased fast track at Naples Airport and found myself signed up for a subscription which cost me 3 times the original purchase. They claim it is clear on their website, it is not. Steer well clear robbing 🤬. If i could give them a zero rating I would.
2026年6月24日
自発的なレビュー
Uptrip からの回答
Hello Val,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the Fast Track service left you frustrated and concerned.
We understand your comments regarding the additional service you say you were not expecting and your concerns about how the information was presented during the booking journey. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scammers!!!
I was also a victim of these scammers. two days ago, they charged me a 39 euros, but I immediately attacked them, wrote to them, threatened them with all the institutions. I contacted the bank to block them and initiate dispute resolution processes in accordance with EU legislation. Today I received a letter from them that they will return the charged money to me! Don't give up
2026年8月17日
自発的なレビュー
Uptrip からの回答
Hello Laimonas,
Thank you for sharing your experience and for updating others about the outcome of your case. We’re glad to hear that our Customer Service team followed up with you and that you received confirmation that the matter would be resolved.
We understand that the situation was frustrating and appreciate you taking the time to share your experience with our service. We hope the follow-up from our team has provided you with the assistance you were looking for.
Thank you for bringing your concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Ungerechtfertigte Abbuchung
Ich wollte Karten für die Westminster Abbey buchen und musste dafür meine Kreditkartennummer angeben. Dann kam eine Nachricht, dass sie doch keine Karten verfügbar hätten und meine Zahlung canceln. Es wurden aber unauthorisiert 39,90 € für vermutlich die Registrierung abgebucht. Scheint vielen in den letzten Tagen so zu gehen. Habe meine Bank informiert.
2026年8月17日
自発的なレビュー
Uptrip からの回答
Hallo Anne,
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass die von Ihnen gewünschten Tickets für Westminster Abbey nicht verfügbar waren und dass der weitere Verlauf für Sie unerwartet und frustrierend war.
Wir verstehen Ihre Bedenken hinsichtlich des Buchungsprozesses und der Informationen, die Sie im Zusammenhang mit Ihrem Besuch erhalten haben. Wir nehmen Ihr Feedback ernst und möchten sicherstellen, dass solche Erfahrungen sorgfältig geprüft werden.
Bitte prüfen Sie Ihren E-Mail-Posteingang auf Nachrichten unseres Kundenservice-Teams zu Ihrem Fall. Falls Sie noch Unterstützung benötigen, können Sie sich gerne an unser Team wenden, damit Ihre Situation geprüft werden kann.
Vielen Dank, dass Sie uns auf Ihre Erfahrung aufmerksam gemacht haben.
Mit freundlichen Grüßen,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
An absolute scam
An absolute scam, they essentially stole 40 euros from me, after selling me entrance tickets to something, which the day after they informed me they couldn't even give me due to "issues". So no entrance tickets and 40 euros lost.
2026年8月14日
自発的なレビュー
Uptrip からの回答
Hello Nicholas,
Thank you for sharing your experience. We’re sorry to hear that the service you were trying to book could not be fulfilled and that this left you feeling frustrated and disappointed.
We understand how concerning it can be when a requested service is not available as expected. We take your feedback regarding the booking process and service availability seriously and appreciate you bringing this to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
They are actively hiding information
They are actively hiding information about the redemption products in their offering. Be very careful before using your currency to anything else but Points at Miles and More. I've recommend escalating this to EU, because using dark patterns in ecommerce is prohibited when its used to mislead customers. And looking at this review pool, this seems to be a wide-spread problem.
2026年8月16日
自発的なレビュー
Uptrip からの回答
Hello Lasse,
Thank you for sharing your feedback. We’re sorry to hear that you found the information about some of the redemption options unclear and that this affected your experience with our platform.
We understand your concerns regarding how the available products and options are presented during the customer journey. Clear communication is important to us, and we take your comments seriously, including your concerns about the use of digital design practices.
We appreciate you bringing this to our attention and sharing your perspective. If you have a specific experience you would like our team to review, please check your email for any communication from our Customer Service team or contact us directly so we can look into it further.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
AVOID!!!!
AVOID!!!!
Tried to buy a fast track for paphos airport....got an email saying it was not available and i would get a refund then ended up getting charged 39.99euros for some subscription i never used. Similiar to everyone else on here.
2026年8月12日
自発的なレビュー
Uptrip からの回答
Hello Bobby,
Thank you for sharing your experience. We’re sorry to hear that the Fast Track service you were looking for was not available and that the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the availability information and the additional service you say you did not expect or use. We take this feedback seriously, particularly when the customer journey does not match what a customer anticipated.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。