U-Save Car & Truck Rental レビュー 

2,731
•
TrustScore 5段階評価の3.5

3.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We received awesome service from U-Save car rental, which is located directly across the street from the Orange County Airport (SNA). Amir picked us up at the airport and we were in our rental within... もっと見る

企業が回答しました

5つ星のうち1の評価

Forcefully rented baby seats on price double the actual rent price. There was never mentioned that its one of eligibility at time of booking. Refused to handover the car straight away, even i made su... もっと見る

企業が回答しました

5つ星のうち5の評価

I was running late this morning so emailed the office, Amy responded immediately and put my mind at rest. She reassured me that it was no problem at all. I then met Amy in the office. A really frie... もっと見る

企業が回答しました

5つ星のうち1の評価

Would give a negative score if possible, at least for FLL location. We ordered thru Priceline, bought the supplemental insurance it recommended and proof of insurance with Progressive. However, we had... もっと見る

企業が回答しました

企業情報

  1. レンタカー 代理店
  2. ・
  3. カー リース業

U-Save Car & Truck Rental について

当該企業による記述

Good-value car rental, without the surprises

U-Save is an international car rental brand offering straightforward, affordable hire from more than 250 locations at airports, city centres and neighbourhoods across North America, Europe Africa and beyond.

Book online at usave.com to compare vehicles, see your price before you pay and collect from the location that suits you. Our fleet ranges from economy cars to SUVs and people carriers for the whole family.

Before you travel

  • Payment card: a credit card in the main driver's name is needed for the security deposit. Deposit amounts and accepted cards vary by location and are shown before you book.
  • Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
  • Booked through a travel site? Check your voucher for what's included. Cover bought from a third party works differently from ours, and the counter will still need a deposit.

Here to help

For questions about an upcoming rental, contact the location on your confirmation email. For anything after your rental, including deposits, charges or damage queries, email our customer care team at ics@cs.usave.com.

We read every review on this page and reply to them, and we share your feedback with the location team.

Something not right with your rental?

Our customer care team will look into it personally

If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.usave.com with your booking reference, the location you rented from, and a short summary of what happened (plus any photos or receipts). This lets our team review your rental with the location straight away. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us – every review on this page is read, and your feedback goes back to the location team.

連絡先

10% off when you book direct

Code TRUST10 at usave.com. New bookings.


3.4

まあまあ

TrustScore 5段階評価の3.5

2731件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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3.4

すべてのレビュー

(2,731)

過去12か月のレビュー数: 1,623件

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5つ星のうち5の評価

L’aereo era in ritardo e mi hanno…

L’aereo era in ritardo e mi hanno aspettato oltre l’orario di chiusura.

2026年10月22日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Grazie per aver condiviso la sua esperienza. Siamo lieti che il team l’abbia aspettata anche oltre l’orario di chiusura dopo il ritardo del volo. Apprezziamo molto il suo feedback. — U-Save

5つ星のうち5の評価

Personale gentile, noleggio rapido, con proposta di upgrade auto a parità di prezzo

Il personale del desk è stato cortese e veloce, mi ha anche proposto un'alternativa migliore rispetto all'auto che avevo prenotato. La riconsegna è stata altrettanto veloce. L'auto era pulita, tenuta bene e non ha manifestato alcun problema (una fiat 500 dolcevita con 55.000km). Ho messo la carta di credito in garanzia e l'assicurazione è stata acquistata su un sito diverso da u-save (in caso di incidente, si anticipa con la carta di credito messa a garanzia e successivamente ci si rivale sull'assicurazione), per cui non mi è stata proposta.

2026年10月16日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Grazie per la recensione dettagliata! Siamo lieti che abbia trovato il personale cortese e rapido, abbia apprezzato l’auto proposta e che anche la riconsegna sia stata veloce. Grazie anche per aver descritto la sua esperienza con la garanzia e l’assicurazione acquistata separatamente. — U-Save

5つ星のうち5の評価

Alles super 👍🏼

War super zufrieden .

2026年10月22日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Vielen Dank! Es freut uns sehr, dass Sie mit Ihrer Erfahrung bei U-Save so zufrieden waren. Wir würden uns freuen, Sie wieder begrüßen zu dürfen.

5つ星のうち4の評価

Alles ok

Alles super, das Auto war sehr schwer zu dokumentieren, sehr viele Dellen und kratze.
Aber bei der Rückgabe überhaupt kein Problem. Musste auch nicht lange warten.

2026年7月29日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Vielen Dank für Ihre Rückmeldung. Es freut uns, dass die Rückgabe problemlos verlief und Sie nicht lange warten mussten. Wir verstehen auch, dass die vielen vorhandenen Dellen und Kratzer die Dokumentation bei der Abholung erschwert haben. Ihr Hinweis ist für uns hilfreich. — U-Save

5つ星のうち5の評価

Service desk was fantasic

Service desk was fantasic. Staff very helpful.

2026年10月21日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Thank you for your review. We’re glad the Catania desk team were so helpful and made a great impression.

5つ星のうち5の評価

The Best Car Rental and Service in Rzeszów airport

I have to say that the Customer service and approach of the Two Great Guy's that work there is Superior. Krystian that was the first one that we were dealing with was very helpful and fantastic. As well as his colleague that name I forgot (really sorry and my apologies), both of them vent over and beyond with there service.
We have used them few times, never went anywhere else as the price, service and how fast and easy everything was there are our First Choice.
I have there contact number until today and always when we need a car there always able to sort The Best Option and Value for Money for us.
Highly Recommend
All the Best to You Lads
Marcin with family from Mielec

2026年10月21日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Thank you for the generous review and for choosing U-Save again in Rzeszów. We’re delighted Krystian and his colleague have consistently made your rentals quick, easy and good value. We appreciate your recommendation and will pass on your kind words.

5つ星のうち5の評価

Ottimo servizio

Ottimo servizio, veicolo ottimo e tempi rapidi consegna

2026年10月21日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Grazie per la recensione. Siamo lieti che il servizio a Catania sia stato ottimo, l'auto le sia piaciuta e la consegna sia stata rapida.

5つ星のうち5の評価

Tout étais parfait

Tout étais parfait. Nous vous remercions encore pour le service irréprochable et les prix transparent
Nous avons eut un gros soucis sur un véhicule et tout a été réglé rapidement
Super séjour et une partie grâce à vous

2026年10月20日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Merci pour votre retour. Nous sommes ravis que le service et les tarifs vous aient convenu et que le problème rencontré avec un véhicule ait été réglé rapidement. Nous apprécions votre confiance.

5つ星のうち1の評価

la macchina perdeva olio e dopo un po'…

la macchina perdeva olio e dopo un po' si è accesa la spia dell'olio. Ho rimboccato io 2 litri d'olio, ho chiesto il rimborso, tante volte, tanto sbattimento, fino ad oggi non mi è arrivato nulla. La solita tattica che ti prendono per esaurimento.

2026年10月20日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Comprendiamo la sua preoccupazione per la perdita d'olio e la spia che si è accesa durante il noleggio a Bari. Ci dispiace anche che, dopo le sue ripetute richieste, il rimborso per l'olio acquistato risulti ancora irrisolto. La invitiamo a inoltrare la corrispondenza già inviata e la ricevuta, in privato, a ics@cs.usave.com affinché il servizio clienti possa verificare il veicolo e lo stato della richiesta.

5つ星のうち1の評価

This is the absolute worst company you…

This is the absolute worst company you could possibly ever rent a car from. It took me six months to get my deposit back and they didn't willingly give it my bank had to file a claim against them. They repeatedly hung up on me. They gave me a car with a broken side mirror. They lied about everything. They bait and switched the price and tried to force me to pay their expensive insurance. Otherwise I had to pay a $2000 deposit which I did and they didn't ever wanna give it back. They didn't let me see the documents in the contract until after I signed them they only gave me a signed pad to sign while the screen faced worker. NEVER AND I MEAN, NEVER RENT A CAR FROM HERE. YOU WILL REGRET IT.

2026年8月8日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

We understand how serious your concerns are about the deposit, vehicle condition, insurance options, pricing and the way the contract was presented. We cannot establish the circumstances from this public review. Please contact ics@cs.usave.com with your existing correspondence so our customer services team can review the rental and the deposit history privately.

5つ星のうち1の評価

Avoid U-Save

Avoid U-Save, CarTrawler, and Ryanair! I rent cars all over Europe and this is the worst company I have ever dealt with. They claim their office is a 7-minute ride, but if you miss their shuttle bus, it easily takes 30 minutes to get there, which can easily make you miss your flight. They have zero flexibility and won't let you return the car earlier outside their exact hours, unlike normal rental companies. Instead, they try to force you into buying their extra £300 insurance. If you refuse, they just keep your money, cancel everything, and tell you to clear it up with Ryanair. Total scam and horrible service, stay far away from them!Thank you for your response. I would like to clarify what actually happened. I had already purchased full insurance in advance, yet the desk staff spent 30 minutes very insistently trying to sell me their own extra insurance for £300. I was travelling with my two small children, so keeping us waiting for half an hour just to push unwanted add-ons caused us a lot of unnecessary stress. Furthermore, there was no clear prior notice that the car could only be returned strictly during office hours, which created major issues with the shuttle timing.

2026年9月10日
自発的なレビュー
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

We understand your concerns about the shuttle timing, return hours, insurance cost and cancellation through a booking partner. We have sent a private request through Trustpilot to help identify the rental. You can also contact ics@cs.usave.com so customer services can compare the booking terms and what happened at the desk.

5つ星のうち1の評価

Une catastrophe

Le responsable m'a livré le véhicule sans carburant (réservoir au rouge). Je n'ai pas pu atteindre la 1ère station pour remettre du gasoil. Je suis donc tombé en panne à la sortie du l’aéroport. il fessait nuit, dans la nature et en couple. sans téléphone car je n'ai pas encore activé la carte sim locale. Je vous laisse imaginer la suite.
Par rapport à votre réponse:
Vous ne comprenez rien.
C'est une panne sèche. C'est votre agent qui m'a dépanné avec un bidon de 5 l de gasoil.

2026年10月18日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Nous comprenons à quel point la panne de carburant juste après votre départ de l'aéroport d'Oujda, de nuit, a dû être inquiétante. Vous indiquez que le véhicule vous a été remis avec la jauge dans le rouge. Nous ne pouvons pas vérifier le niveau enregistré à la remise depuis cet avis. Veuillez écrire à ics@cs.usave.com afin que notre service clients examine la fiche de départ et les circonstances de la panne.

5つ星のうち5の評価

Usave Ancona più di 5 stelle

Esperienza molto positiva.
La ragazza al banco impeccabile, veloce nelle pratiche, spiegazioni precise e molto dettagliate per l'uscita e l'entrata del parcheggio.
Auto nuova, pratica e molto pulita.
Consiglio vivamente questa agenzia in Ancona per noleggiare.

2026年10月21日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Grazie per la raccomandazione. Siamo lieti che la collega ad Ancona abbia spiegato con precisione le procedure e gestito rapidamente le pratiche, e che l'auto fosse nuova, pulita e pratica.

5つ星のうち4の評価

Reaching the site from the airport…

Reaching the site from the airport proved challenging because the van shuttle shares capacity with four or five other rental companies , restricting available seats. If I remember the driver’s account, the service runs from 6 a.m. to 11 p.m. So if you have an early flight i would make plan for an uber to take you to the airport when dropping off the rental.If this is your first visit, expect some adjustment. Upon arrival, I assumed I would speak with a real person, but the interaction is with a virtual person from another site or states once I settled in, the process became straightforward.

2026年10月9日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Thank you for the detailed feedback. We’re glad the rental process felt straightforward once you arrived. We understand that limited shuttle seats and the virtual desk were unexpected on your first visit. We’ll share your comments about airport access and clearer advance guidance with the Houston team.

5つ星のうち3の評価

The car was ok but the £2000 waver…

The car was ok but the £2000 waver damage was unacceptable considering we had paid easyJet a waver.
It was just to try and sell you their damage waver insurance. Not expected but in the small print .
Next time I will not use this service

2026年10月20日
U-Save Car & Truck Rental ロゴ

U-Save Car & Truck Rental からの回答

Thank you for your feedback. We’re glad the car was satisfactory, but understand your frustration about the £2,000 damage excess despite the cover you purchased through easyJet. Cover bought through a booking partner may work differently from cover offered at the rental desk, and the applicable terms need to be checked against your booking. Please contact ics@cs.usave.com if you would like our customer services team to review what was explained and the options presented.

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