I hired a camper van to take my son for a trip to the Peak District. We had a great time and Nomad Campervans/Vaaroom were brilliant. Excellent customer service and care, the van was great. Niki was a... もっと見る
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We had an excellent time going round Scotland. The motorhome depot was very friendly, Marie and Al gave us enough information and we're always on hand. The van cooker hob didn't stay on but we stil... もっと見る
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Returning customer again! We have rented from these guys multiple times, and every time we keep coming back, they this is due to the amazing customer service and value for money they offer! Cap... もっと見る
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Our first camping experience went great thanks to the well mentained and spacious campervan. We have seen a few historical sites and natural amenities across Welsh and Cumbria. Took overnight st... もっと見る
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企業情報
当該企業による記述
The UK's No. 1 Motorhome Hire Company
連絡先
857 London Road, RM20 3AT, Thurrock, 英国
- 03304035164
- admin@vaaroom.com
- vaaroom.com
Top service
We hired a VW Nomad for a week and it was perfect! The collection process was easy and efficient and i particularly like the fact that they inspect the vehicle with you before you drive and off and they photograph any damage marks which they then send to you so they can be compared when you return it.
Great value for money and we will be using them again.
2025年6月10日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you enjoyed your week with the VW Nomad and found the collection process easy and efficient. Our team takes pride in ensuring transparency and peace of mind by thoroughly inspecting and photographing the vehicle with you before you set off—so you know exactly what to expect upon return.
It means a lot to us that you found our service great value for money. We look forward to welcoming you back for your next adventure!
Best regards,
The Nomad Team
Want to thank the team for an all round…
Want to thank the team for an all round enjoyable experience: from booking, to pick up, drop off and all communications - we will be back. Cheers
2025年6月16日
自発的なレビュー
Vaaroom Ltd からの回答
Thank You for Your Wonderful Review, Tony!
Dear Tony,
Thank you so much for your kind words and for taking the time to share your experience with Nomad and Vaaroom Motors!
We’re truly delighted to hear that you enjoyed every part of your journey with us—from booking and pick-up, through to drop-off and all our communications. Your feedback means a great deal to our team, and it’s incredibly rewarding to know that our efforts have made a positive impact.
We look forward to welcoming you back for your next adventure!
Cheers,
Team
Overall ok camper van is ok but deposit payment and customer handling need to be improved
Drop off was smooth. Whoever in pick up or drop off was every kind and helping.
I was coming from Germany to explore uk with camper so after flight with full of joy and excitement I went directly to the location to pick up the van even without having lunch. When we reached there we got to know deposit should be paid over a call with lady staff. Who is not in depot. Over call she asked to share all credit card details including cvv of credit card. I have never given in my life the cvv of credit card to anyone. I belief cvv is something personal data that can’t be shared with anyone.
We restricted to share cvv to lady staff, we asked her if any unauthorized transaction happen will the company will obliged to it as we are sharing cvv of credit card to someone over a call who we don’t know also.
The question triggered her and she made us wait for 2 hrs +.
Finally we have no option we were hungry and tired and we apologized around 10 times over call to her if we asked a wrong question. That also didn’t clam down her she asked us to apologize over email and we did that too.
And we shared cvv and 1000 pound was debited from my account instead of holding for a period.
And lady staff was putting all blame on us for the things happened. All the blames we took and we apologized as we don’t have any option.
The experience with lady staff was the worst experience in my life ever. All others with company was good.
The company should take care -
1. Deposit payment should be at depot itself instead over a call.
2. Instead of debiting deposit amount it should be holding state.
3. Respect the customer
2025年6月12日
自発的なレビュー
Vaaroom Ltd からの回答
Dear Hemlin,
Thank you for your call today and for taking the time to share your detailed feedback. We truly appreciate your honesty, and we’re sorry to hear that aspects of your experience did not meet your expectations.
We completely understand your concerns around the deposit process, especially after a long journey. While we wish the procedure could be smoother, we are currently required to follow strict insurance and banking regulations, which include taking deposits over the phone in some cases. This is not ideal, and we genuinely hope to improve this as our small family business grows.
Please rest assured that we are always working to streamline our operations and create a more comfortable experience for our guests. However, some processes—like how deposits are handled or what information is required—are dictated by industry standards and systems far beyond our control.
We’re truly sorry for the frustration you experienced, and we thank you again for your patience and understanding. Your feedback helps us learn and adapt.
Wishing you many more great adventures ahead, and we hope to welcome you again under better circumstances.
Warm regards,
Niki
Vaaroom & Nomad Campers
Hired a VW camper for the weekend
Hired a VW camper for the weekend. Fantastic van and couldn’t be happier with the experience. Will 100% book again. Pick up/drop off was smooth and the van was spotless.
2025年6月6日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you so much, Matthew!
We’re delighted you enjoyed your weekend in our VW camper and that everything went smoothly for you. It means a lot to hear you’ll be booking with us again—we look forward to welcoming you back soon!
Best wishes,
The Vaaroom & Nomad Team
Sandija
What an experience!!!
My experience could not have been better!
The van was at a reasonable price, and everything worked perfectly.
The service was great too, with a simple pick up and drop off.
I had the car for 6 nights in Cornwall and the cotswolds. I would recommend Vaaroom to all!
2025年6月5日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you so much for your glowing review! We’re absolutely thrilled to hear that your experience with Vaaroom and the Nomad Team exceeded your expectations. It’s wonderful to know that the van suited your needs, the service was seamless, and your journey through Cornwall and the Cotswolds was memorable.
Your recommendation means the world to us, and we hope to welcome you back for another adventure soon!
Warm regards,
The Vaaroom & Nomad Team
My partner and I rented a motorhome to…
My partner and I rented a motorhome to go away for a few days with friends. Sharon was amazing, explained everything clearly and sorted everything for me that I wanted.
The motorhome was clean and tidy, the chap doing the handover explained how it all worked before we took the van.
We had an issue with the van leaking through one of the back windows making the bed a bit wet, but that’s just something no one could foresee or prevent, so we just cleaned it up and pointed it out upon return.
My only criticism is the upto 28 days to return deposit clause, incase damage is found. The van gets checked back in and then checked back out 2 days later, so damage would of been found on the day it was returned, so I’m a bit miffed why it takes so long, it shouldn’t or need to.
But other than that, would return to rent one again
2025年5月23日
自発的なレビュー
Vaaroom Ltd からの回答
Hi Oliver,
Thank you so much for your kind words and honest feedback! We're so glad to hear you and your partner had a great trip with friends, and that Sharon and the handover team took good care of you. We really appreciate you pointing out the window issue—glad you managed it, and of course, we’ll have our team look into it.
Regarding your note about the 28-day deposit hold, we completely understand your concerns, and we’d love to explain the reasoning behind this process:
Your Security and Excess Deposit is held automatically by the bank's merchant system, not by us directly. This is a standard industry practice for vehicle rentals (cars, boats, motorhomes) where the hold period is fixed at 28 days. Unfortunately, there’s no option to shorten it to 5 or 10 days—it’s an automated system set by the banks and insurers for all large-fleet providers.
The reason for the full 28 days is to allow for any delayed post-hire charges to be reported—such as speeding tickets, parking fines, campsite fees, or third-party claims, which can arrive up to two weeks or more after your rental ends. This ensures any necessary adjustments can be made before the hold expires.
In your case, since everything was returned spotless, with fuel as it was given and no damage from our side, the bank will automatically release the hold at the end of the 28 days. If we wanted to release it earlier, we'd have to formally contact your bank with a signed letterhead request, which is often a slow and costly process—one that unfortunately isn't practical for us or customers in most cases.
We know £250 can be significant and part of your monthly budget, and we absolutely respect that. We genuinely wish the process could be more flexible, but this is the framework we operate within.
Thank you again for your support, and we’d love to welcome you back for another adventure in the future!
Warm regards,
The Vaaroom & Nomad Team
Well priced
The VW campervans are a great value way to get out and enjoy the countryside. I’ve used them three times in the last two months and will definitely book again!
2025年5月19日
Vaaroom Ltd からの回答
Thank you so much, Sarah! We're thrilled to hear you've enjoyed your adventures with our VW campervans. It means a lot to us—can’t wait to host you again soon!
— The Nomad Team 🌿🚐
Great support and well explained with…
Great support and well explained with everything.
2025年5月24日
自発的なレビュー
Vaaroom Ltd からの回答
Thanks so much for the kind words!
The Vaaroom & Nomad Campers Team 🚐💬
Niki
Friendly and quick campervan hire
I rented a campervan for a festival from the Vaaroom branch near Harold Wood. Friendly service. Pickup and drop off were quick and easy, it drove well and all the equipment worked. As I was packing up, one of the other campers asked about the van. He liked the look of it and was thinking of getting one himself.
2025年5月27日
自発的なレビュー
Vaaroom Ltd からの回答
Hi there,
Thanks so much for the lovely feedback! We're really glad to hear the hire went smoothly and that the van served you well for the festival. Love that it even caught the eye of a fellow camper — that’s what van envy looks like! 😄
Hope to see you back on the road with us again soon.
All the best,
The Vaaroom & Nomad Campers Team
We had an awesome weekend camper van…
We had an awesome weekend camper van trip to Durdle Door and the Bournemouth seaside. The weather was perfect—sunny both days with amazing views all around.
The camper van was great! It had everything we needed and was super easy to use. Driving it felt just like a regular car, and it was surprisingly fuel-efficient too. Totally hassle-free and comfortable the whole way.
Overall, it was a really fun and relaxing trip. Would definitely do it again!
2025年5月17日
自発的なレビュー
Vaaroom Ltd からの回答
Hey Raivis,
Thanks for the awesome feedback! We're so glad you had a great time exploring Durdle Door and the Bournemouth seaside. Sounds like the perfect getaway!
Hope to see you on the road again soon. 🚐🌊🌞
Best,
The Vaaroom & Nomad Team
last-minute camper van booking
We booked a last-minute camper van, we received fast and informative information back from Sharon after my enquiry . The price was great pick up was easy and the camper was perfect our family had a brilliant time in it for the weekend and the handover was also really smooth. We will absolutely be booking again.
2025年5月9日
自発的なレビュー
Vaaroom Ltd からの回答
Hey Jo (:
Thanks for the fantastic feedback! We're so glad to hear that Sharon had you sorted quickly and that your family had a brilliant weekend. We can't wait to help you hit the road again! 🚐✨
Best,
The Vaaroom & Nomad Team
Awesome trip …
Me and my 12 year old had a great trip on a football weekend tournament , we loved the van provided to us . The van was really clean and well maintained .
We will 100% rent it again .
Thank you
2025年5月2日
自発的なレビュー
Vaaroom Ltd からの回答
Hi Teixeira,
Thank you so much for the lovely feedback! We're thrilled to hear you and your 12-year-old had an awesome time on your football weekend — and that the van added to the fun.
As a thank you for returning the camper immaculate, we’d love to offer you one free night off your next adventure with us — just our little welcome-back gift!
We’d be absolutely delighted to host you again anytime. Just let us know when you’re ready to hit the road.
All the best,
The Vaaroom & Nomad Campers Team 🚐✨
Highly recommended
Highly recommended ! Staff effortlessly facilitated our 4 day tour across West Coast UK.Thank you for you brilliant service and for making this memorable experience. The camper, wow very clean ,accomodated us comfortably through the trip.
2025年4月26日
自発的なレビュー
Vaaroom Ltd からの回答
Dear Stephen,
Thank you so much for your kind words and wonderful feedback!
We're thrilled to hear that you had such a memorable 4-day tour across the West Coast of the UK – it’s exactly the kind of experience we aim to deliver. We're especially glad the camper met your expectations for comfort and cleanliness. Knowing that our team could help make your trip smooth and enjoyable means a lot to us.
It was a pleasure having you on the road with Vaaroom, and we’d love to welcome you back anytime for your next adventure!
Warm regards,
The Vaaroom Team
Best ever camper van booking
This was our first ever Camper van experience. From start to finish it was amazing from booking to handing over. This was smooth as possible. The vehicle was only one year old and had all the facilities and was clean and tidy. Ravis at the depot was very helpful in handing over the vehicle as well as Sharon from H/O was helpful in the booking. we hope to book again with them.
2025年4月20日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you, Azaam Abdeen! We're delighted you had such a positive experience. We appreciate your kind words about our team and our vehicles, and we hope to see you again soon!"
Niki Nomads
This is the second time we have hired a…
This is the second time we have hired a camper van, I cannot recommend these guys enough great service booking and easy collection/drop off the van was clean and perfect for what we needed!! Thanks again for helping us make some amazing memories!!!!
2025年4月18日
自発的なレビュー
Vaaroom Ltd からの回答
Wow, S Waker, thanks so much for the amazing feedback! It makes our day to know you've chosen Vaaroom twice now. We're stoked we could help you create some more amazing memories! We pride ourselves on providing a seamless experience, from booking to collection and drop-off, and we're delighted you appreciated the clean and well-equipped van. We look forward to helping you plan your next adventure!
NIki Vaaroom
My fiend & I had a fabulous time in…
My fiend & I had a fabulous time in Goldie visiting the east coast lots of jokes about us doing a “Thelma & Louise” happy to say we all survived.
Nikki was very helpful showing us newbies how everything worked before we set off.
I would definitely use this company again they’ve even given us a free night stay next time. ⭐️⭐️⭐️⭐️⭐️
2025年4月23日
自発的なレビュー
Vaaroom Ltd からの回答
What a fabulous review! We're so happy to hear you and your friend had such a fantastic time exploring the east coast in Goldie and that you had a smooth start to your adventure. The "Thelma & Louise" comparison is brilliant!
It's wonderful to know you'd use Nomad Campervans again, and we can't wait to welcome you back for your free night. Happy travels! 😊
Niki and Team
Perfection!
Wonderful time! Niki and his team are such wonderful persons! I rented a Van to do a 3days trip, and everything was so perfect! The team is super efficient, happy to help and arrange you. All the explanations were delivered clearly and all the documentation was done smoothly! I will recommend anyone to deal with these team! The vans are super well made, well furnished easy to drive, and powerful. It was just perfect !
2025年4月18日
自発的なレビュー
Vaaroom Ltd からの回答
Stoked to hear you had an awesome 3-day adventure! Glad the team made it easy to get on the road, and that you loved the van. Thanks for the high five, and hope to see you out there again! 🚐💨
We're always stoked to connect with fellow adventure seekers, and we're counting down the days until your next expedition.
Niki
Excellent campervan
Vaaroom provided me an excellet campervan during my easter holidays trip this year. The van they gave me was really clean and excellent condition. It was having good offroading tyres which helps you to even camp in the wild. The vehicle was really a smooth one and easy to drive. Staff in the office and headquarters were really supportive.
2025年4月16日
自発的なレビュー
Vaaroom Ltd からの回答
Hi Augustine,
Thank you so much for your kind words. We’re really pleased to hear you enjoyed your Easter holiday trip and that the campervan was clean, comfortable, and easy to drive.
It’s great to know the off-road tyres came in handy for your wild camping, and we’re glad our team at the office and HQ were able to support you throughout your journey.
We appreciate you choosing Vaaroom and Nomad Campervans, and we’d be happy to welcome you back anytime.
Best regards,
The Vaaroom & Nomad Campervans Team
The whole experience from initial…
The whole experience from initial enquiry to picking up the motor home was made very easy.
The company was very professional. Even a few small issues we had when on the road were dealt with quickly and efficiently. Would definitely use again.
2025年4月5日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you for the great review! We're so pleased you had an easy and professional experience with us. It's also good to know our team efficiently handled the issues you faced on the road. We appreciate your feedback and are delighted you'd use us again. We hope to see you back soon!
Kind regards,
The Vaaroom and Nomad Team
Vaaroom Ltd からの回答
Thank you for your feedback! We're glad you enjoyed the motorhome!
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