I hired a camper van to take my son for a trip to the Peak District. We had a great time and Nomad Campervans/Vaaroom were brilliant. Excellent customer service and care, the van was great. Niki was a... もっと見る
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We had an excellent time going round Scotland. The motorhome depot was very friendly, Marie and Al gave us enough information and we're always on hand. The van cooker hob didn't stay on but we stil... もっと見る
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Returning customer again! We have rented from these guys multiple times, and every time we keep coming back, they this is due to the amazing customer service and value for money they offer! Cap... もっと見る
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Our first camping experience went great thanks to the well mentained and spacious campervan. We have seen a few historical sites and natural amenities across Welsh and Cumbria. Took overnight st... もっと見る
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企業情報
当該企業による記述
The UK's No. 1 Motorhome Hire Company
連絡先
857 London Road, RM20 3AT, Thurrock, 英国
- 03304035164
- admin@vaaroom.com
- vaaroom.com
Well prepared camper van
Well prepared camper van, clean inside and out, all features explained by friendly staff, and a secure compound to leave your vehicle. Highly recommended.
2025年2月17日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our camper van and that our staff made everything clear and easy for you. We take pride in keeping everything clean and secure, and we're so glad that it met your expectations. We hope to welcome you back for your next adventure soon!
Looking forward to our travels
We have hired from Vaaroom many times, and have always found it’s been easy and the staff are very helpful.
2025年2月5日
自発的なレビュー
Vaaroom Ltd からの回答
Dear Mr. and Mrs. Haigh,
Thank you so much for your kind words! We’re incredibly grateful to have you as our guests and are thrilled to hear that your experiences with Vaaroom have been enjoyable. It’s always a pleasure to assist you, and we look forward to welcoming you again soon.
Best regards,
The Vaaroom Team
Niki and the rest of the staff were…
Niki and the rest of the staff were very helpful and always willing. We have rented twice and surely we will go back to Vaaroom. We would highly recommend!!!
2025年1月1日
自発的なレビュー
Vaaroom Ltd からの回答
Dear Marius, Thank you so much for the kind words! We're up to the moon you enjoyed your rentals and hope to see you back on the road with us soon. Best, Niki Vaaroom & the Nomad Campervan Team
I recently had the pleasure of renting…
I recently had the pleasure of renting a motorhome for a trip to the beautiful Lake District, and I can’t recommend this service highly enough! From start to finish, the entire process was seamless and stress-free. The motorhome was spotlessly clean, well-equipped, and very comfortable—perfect for exploring the stunning scenery of the area.
The staff were top-class—friendly, professional, and always available to answer any questions or provide assistance. Their attention to detail and customer service made the whole experience even more enjoyable.
Overall, everything was perfect, and I would not hesitate to use this motorhome hire service again. Thank you for making our trip so memorable!
2025年1月20日
自発的なレビュー
Vaaroom Ltd からの回答
Thanks so much for your lovely feedback! We're thrilled you enjoyed your Lake District adventure in our motorhome.
We strive to make every trip special, so we're glad we hit the mark.
Hope to see you on the road again soon!
Best,
Niki
Vaaroom
Just made another booking with Vaaroom
Just made another booking with Vaaroom. Sharon was really helpful as always. Great customer service. Will follow up in a few months time after my latest rental. Would definitely recommend Vaaroom.
2025年1月14日
自発的なレビュー
Vaaroom Ltd からの回答
We're absolutely delighted to hear you had another fantastic experience with Vaaroom and that Sharon provided excellent customer service. We strive to make every rental a positive one, and we're so glad we were able to assist you again. We can't wait to hear about your upcoming trip and wish you a wonderful time exploring! Vaaroom team
Has a fantastic time cruising from…
Has a fantastic time cruising from London to Cornwall and back again! It’s the first time we hired a motorhome and found it such a relaxing way to get about!! The handover was well explained and writhing minutes we were on our way. The motorhome is heated and well equipped for even the harshest of weather. We will definitely be looking at doing it again this Easter! 🩷
2025年1月3日
自発的なレビュー
Vaaroom Ltd からの回答
Dear Sara, We’re glad to hear you enjoyed your experience. Your insights are valuable to us. If you have any specific suggestions or further thoughts, please feel free to share. We look forward to serving you again on your next adventure! Safe travels!
Your kind words have made our day!
Vaaroom
Christmas camper adventure
From a casual enquiry to full two week booking - all interactions with the guys at Vaaaroom has been amazing from email exchange and phone calls with Sharon to pre departure checks and demonstration from Nikki - nothing was too much nor any silly question we had gone unanswered, the camper itself was immaculate and fully equip for what we needed it for and very easy to drive and navigate, I cannot recommend these guys enough so much so shall be booking again for a long weekend this month with a larger camper. Drop them an email and start your adventure
Many thanks
2024年12月19日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you so much for your kind words and glowing review! We’re thrilled to hear you had such a fantastic experience with us—from your initial enquiry all the way to your Christmas camper adventure.
It’s great to know that Sharon and I could assist in making your trip smooth and enjoyable. We’re especially pleased you found the camper immaculate and fully equipped for your needs.
We can’t wait to welcome you back for your next adventure this month, and we’ll ensure your larger camper is just as perfect for the journey!
Thanks again for choosing Vaaroom—we truly appreciate your recommendation. Drop us an email anytime, and we’ll be ready to help.
Best regards,
Niki
Vaaroom Motorhomes
We Excellent Service and a Memorable Experience! had an amazing experience with…
We had an amazing experience with Vaaroom Motorhome Hire, and I can’t thank Niki enough for making it so seamless and enjoyable. From the moment we got in touch, Niki was professional, friendly, and incredibly helpful, ensuring everything was perfectly organized for our trip.
The motorhome was immaculate and fully equipped, making our adventure stress-free and comfortable. Niki went above and beyond to explain how everything worked, ensuring we felt confident and ready to hit the road. His dedication to providing exceptional customer service truly stood out.
If you're considering hiring a motorhome, I highly recommend Vaaroom. Thanks to Niki, we had a fantastic experience that we’ll cherish for years to come! 🚐✨
Wouldn't hesitate to book again!
2025年1月3日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you so much for your kind words and glowing review! It means the world to us to hear that you had such a fantastic experience with Vaaroom Motorhome Hire.
We’re thrilled that the motorhome met your expectations and that you found it comfortable and well-equipped for your adventure. I’m especially glad to know that my efforts to make the process seamless and enjoyable made a positive impact on your trip.
Your recommendation is truly appreciated, and it was an absolute pleasure assisting you. We’d be delighted to welcome you back for another memorable journey anytime!
Best wishes,
Niki
Vaaroom Motorhome Hire
Yet again the team did good
Yet again the team did good, Sharon especially with her assistance in getting me the best option that was required
2024年11月8日
自発的なレビュー
Vaaroom Ltd からの回答
Dear Chris,
Thank you so much for your kind words! We’re thrilled to hear that you had another great experience with us. Sharon is fantastic at finding the perfect options for our customers, and we're glad her assistance made a difference.
We truly appreciate your continued support and can’t wait to welcome you back for your next adventure!
Best regards,
The Vaaroom Motorhome Team
Disastrous experience
A five-seater caravan was hired for five days. After refueling on the first journey, a fuel leak was detected. The vehicle was known to have a defective valve, but this was not disclosed at handover. Roadside assistance couldn't rectify the issue. The leak caused significant inconvenience, necessitating hotel accommodations and rendering the vehicle unusable for cooking. A dispute was raised, and a £200 compensation was received, which was insufficient compared to the loss. The experience was disastrous. Issuing a defective vehicle that compromises safety is unacceptable. Strongly advised against hiring from this provider.
2024年8月23日
自発的なレビュー
Vaaroom Ltd からの回答
We're sorry to hear about your experience and appreciate your feedback. We strive to ensure every customer has a positive journey with us, and it's clear we fell short in your case.
While Fiat Assist did confirm that the fuel tank overfill pipe had a manufacturer error, they assured us it was safe to travel and use the motorhome in full. Nonetheless, we understand that this caused significant inconvenience. The vehicle should not have impacted your ability to cook or require hotel stays, and we regret any confusion.
We did our best to address your concerns and offered a £200 compensation as a gesture of goodwill. We take all feedback seriously and use it to improve our services. We hope to regain your trust in the future.
Thank you, Vaaroom Motorhome Hire
I hired a camper for one week and…
I hired a camper for one week and initially all ok. On return the check in guy pointed out a small piece of the rear Perspex window was broken off. I know that I did not cause this damage and checked to outgoing photographic images. Surprisingly there was no photo taken of the damaged window. I challenged this and was advised that I must have damaged it as was not broken on my collection. I disputed this but have still been charged. Communication is appalling and days pass with little or no response. Vey disappointed and I will not use this company again. I believe I was treated unfairly and dishonestly.
2024年8月26日
自発的なレビュー
Vaaroom Ltd からの回答
Dear Allen,
Thank you for taking the time to share your feedback. We genuinely value every customer’s experience, and we are sorry to hear that you were disappointed with our service.
As per the Vaaroom terms and conditions, you opted for the Full Cover, which reduced your liability for any damages to £250. After our comprehensive 120-point post-hire vehicle health check, we unfortunately identified a new crack in the motorhome’s bedroom window, which was not present in the pre-hire condition checklist. The cost of replacing the window is £590 (excluding delivery and installation), but as per your Full Cover, your liability was limited to £250.
We understand how frustrating this situation is, especially since you feel certain the damage wasn’t caused during your hire. Please know that we take great care in documenting the condition of our vehicles, both before and after hire, and follow a transparent process. We strive to be fair and have even waived the parking charge as a gesture of goodwill for being a valued repeat customer.
It's disheartening to read your review, particularly as a family business that prides itself on treating each guest with care and attention. We are pleased to hear that your trip itself went well and that you enjoyed the experience. However, receiving a one-star review is difficult, especially after the efforts we’ve made to minimize your costs.
Once again, we apologize if our communication fell short, and we will work on improving this aspect of our service. We hope to regain your trust in the future.
Best regards,
The Vaaroom Team
Wonderful campervan
Wonderful campervan, large interior, beds already set up at back of van. I am 6ft 4, so was a bit worried I would fit in the beds or be able to stand up, but the beds were beyond my expectations, If you were even as tall as 6ft 7 I am pretty sure you would be able to lay down straight in them. Overall a great experience that I will definitely do again.
2024年9月20日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you Jon, great to see your frame was not an issue in the king size beds in our vans!! We cannot wait to welcome you and family and friends again very soon.
**DO NOT USE IF going off Grid**
**DO NOT USE**
Hired 6 berth home for a long weekend at a show jumping event. Needed to be off-grid. At least 7 x motorhomes hired from this company for this event.
Non of the gas fridges worked and caused us to throw away £100’s of food.
No accountability taken. No offer to contribute towards food.
Taking further actions.
If using off-grid. Avoid.
2024年9月16日
自発的なレビュー
Vaaroom Ltd からの回答
Hi Steven,
Apologies for the delay in my reply but I wanted to check the pre hire and post hire checks on the Motorhome and I can confirm that the fridge was working correctly both before your hire and on the day of return and the van went back out the next day with no fault.
We also provide a how to guide to reset the fridge on your unique Customer Page for all of our Guests in case of an issue on the road.
I understand that this will not rectify your complaint but I have to be balanced and unbiased when investigating any complaint and for you to state that non of the fridges worked on gas across 7 of our brand new 2024 Motorhomes is untrue.
We have also made the checks on the remaining Motorhomes and the fridges on all of them are working normally on gas.
Regards
Lee
Hiring a camper for the first time…
Hiring a camper for the first time seemed daunting, but the team made it easy.
The vehicle itself was superb and a pleasure to drive - perfect for our needs. All our questions were answered quickly either over email or in person. We had no problems or quibbles when returning the vehicle. Our deposits were returned as promised and on time. Will definitely book again.
2024年8月8日
自発的なレビュー
Vaaroom Ltd からの回答
Than you Barry for taking the time to write a review, we really appreciate the feedback and cannot wait to welcome you back again. Can I just ask what we could have done to make this a 5 star experience so we know for next time you do book? Thank you from Lee Smith Managing Director.
We hired a 6-berth motorhome for a 9…
We hired a 6-berth motorhome for a 9 day tour around Wales. My wife did the driving (thankfully). The motorhome was fantastic. When we picked it up from the Romford depot, we were shown how to change the toilet, empty the waste water etc. In hindsight, I should have recorded all that as there’s a few things to pay attention to if you’re a novice. My wife coped heroically with some very narrow roads, and we returned the Motorhome in pristine condition. Everyone at Vaaroom was a pleasure to deal with. Wouldn’t hesitate to recommend them
2024年8月19日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you Mark, great to hear you enjoyed the Motorhome experience and would recommend Vaaroom. We cannot wait to welcome you and family and friends again very soon.
Great long weekend in 6 berth Motorhome.
Hired a 6 berth motorhome for the bank holiday weekend to take a trip to the Cotswolds. Customer service was great. Very helpful and always there to answer any questions ahead of picking up the motorhome. Pick up was easy. Drove to the Romford Depot and left our car there. We had a brand new 24 plate motorhome. In pristine condition. So comfortable and clean. We had a great weekend! Would highly recommend Vaaroom. Everything was so easy and the motorhome was great. Will definitely hire from Vaaroom again.
2024年8月22日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you Natasha, we appreciate your time taken to leave this review. Great to hear that the team delivered 5 star service once again and we cannot wait to welcome you and family and friends again very soon.
Definitely will hire again
Would definitely hire again
All the staff were really helpful from when I looked to book to the pick up and drop off
I had lots of questions as had never gone away in a motorhome before but they were all answered patiently
Everything was explained every step of the way
Beautiful clean motorhome with plenty of room
Perfect pick up point
2024年8月9日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you Janette it was our pleasure to welcome you as a first time Motorhome Hirer and I will thank the staff personally. We are so pleased you enjoyed your trip and hopefully we will see you and family and friends again very soon.
These guys are awesome; book here look no further
These guys are outstanding. Amy was ultra helpful and very friendly and the team at the depot for collection were simply wonderful with myself; the twins and the puppy. Thank you ever so much.
Flexible
Helpful
Friendly
Book with these guys is my advice
Ronan
2024年7月29日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you Ronan I will thank Amy and the Romford team personally for their high levels of Guest service. Please come back soon so that we can welcome you and the family once again.
Order a VW Camper for Glastonbury
Order a VW Camper for Glastonbury. Great service from the team, easy communication and the car was in excellent condition and spotlessly cleaned! Value wasn’t too bad compared to other vendors. Only issue I had was they closed one of their stores which meant I had to travel further to collect but they proactively compensated me for the inconvenience. Will 100% use again!!
2024年6月26日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you Christo so good to see loyal Guests that return each year are still receiving the same 5 star service from the team. We cannot wait to welcome you and family & friends again next year!!
Hired a camper van for Lattitude…
Hired a camper van for Lattitude Festival, The van was spotless & all ready to go when we arrived, Staff were super helpful.
2024年7月25日
自発的なレビュー
Vaaroom Ltd からの回答
Thank you James we appreciate your time taken to write this review. I will thank the team personally and we cannot wait to welcome you and family and friends again very soon.
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