Vertu Motors - BMW Exeter レビュー 

341
TrustScore 5段階評価の5

4.9

Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB


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5つ星のうち5の評価

Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional se... もっと見る

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5つ星のうち5の評価

The staff at Exeter couldn't have been more helpful.As a result the whole process of purchasing my new mini ran smoothly from start to finish. They explained the complexities of the systems of the car... もっと見る

企業が回答しました

5つ星のうち5の評価

Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... もっと見る

企業が回答しました

5つ星のうち3の評価

Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - BMW Exeter について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, 英国

  • 0330 012 2325

4.9

優良

TrustScore 5段階評価の5

341件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

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4.9

すべてのレビュー

(341)

過去12か月のレビュー数: 12,115

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5つ星のうち5の評価

Exemplary Service with a smile

It was friendly, professional and informative from the beginning of purchase to receipt of the vehicle. A thorough pleasure and worth travelling to Exeter from London for such an exemplary service. Jonathan Redfern and his ex surfer colleague and my LandRover taxi driver 😎

2026年6月27日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hi Andrew,

Thank you for your fantastic feedback.

We’re delighted to hear you had such a friendly, professional and informative experience from start to finish, and that it was well worth the journey down to Exeter. It’s great to know Jonathan Redfern and the team made such a positive impression.

We really appreciate you taking the time to share your experience.

Kind regards,
Danielle

5つ星のうち5の評価

Great service as always from Exeter BMW

Great service as always from Exeter BMW. Knowledgeable, helpful team who take the time to really understand what you need so they can help find the right car for you. 2nd purchase in 6 months from this team and both experiences were excellent.

2026年6月25日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hi,

Thank you for your fantastic feedback.

We’re delighted to hear you’ve had another excellent experience with the team at BMW Exeter, and that their knowledge and support helped you find the right car. It’s great to know you’ve returned for a second purchase in such a short time.

We really appreciate your continued support.

Kind regards,
Danielle

5つ星のうち5の評価

Seamless purchase and collection with…

Seamless purchase and collection with Vertu Exeter being a great company to deal with. Special thanks to Matt Levick for his efforts on my M2 purchase.

2026年6月24日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon Mark,

Thank you for your great feedback, it’s fantastic to hear everything was seamless and that Matt provided such great support with your purchase.

Kind regards,
Dean

5つ星のうち5の評価

Great service from Vertu Exeter…

Great service from Vertu Exeter recently. Richard Perrett was fantastic from start to finish.

2026年6月24日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hello,
Thank you for your great review! We’re delighted to hear Richard provided fantastic service from start to finish.
Kind regards,
Kerry

5つ星のうち5の評価

Top quality car sale

Ben was the best salesman I've ever met
Not pushy very helpful and very good at his job made everything go easy i couldn't recommend this business more highly also,the effort they made to make a car sale such a pleasureable experience was second to none

2026年6月23日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hi Michael,
Thank you for taking the time to leave such an amazing 5-star review. We’re absolutely delighted to hear that Ben provided the best service you’ve ever experienced. It’s fantastic to know his helpful, professional, and non-pressured approach made everything feel easy and enjoyable for you.
We’re also thrilled that the team’s efforts made your car-buying experience so pleasant — that’s exactly what we aim for. Your recommendation means a great deal to us, and we truly appreciate you sharing your experience.
Kind regards,
Liza

5つ星のうち5の評価

Excellent service from start to finish

Excellent service from start to finish they were very friendly, helpful and professional. The whole process was smooth and stress-free.Realy happy with the service and would recommend them to anyone looking for a trustworthy motor company at Exeter Vertu motors

2026年6月22日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon Nicky,

Thank you for your great feedback, it’s wonderful to hear everything was smooth, friendly and stress-free, and that you were so happy with the service.

Kind regards,
Dean

5つ星のうち5の評価

hyundia take top marks for customer service

he looked at other local dealerships in there company to see if a sutable car was already in the country so we would not have to wait long for our new car , he also went through everything in the car with both myself and my wife so we both understood how everything works
he was very pleasent and helpful and made choosing a new car a real pleasure

2026年6月23日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hi Tony,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you had such a positive experience with the team at BMW Exeter. It’s great to know that your salesperson went the extra mile by checking availability across other dealerships to help you receive your new car sooner.
We’re also pleased that both you and your wife were given a thorough and clear handover, ensuring you felt confident with all the features. It’s wonderful to hear that their pleasant and helpful approach made choosing your new car such an enjoyable experience.
We truly appreciate your kind feedback.
Kind regards,
Liza

5つ星のうち5の評価

This is my 3rd car through Vertu

This is my 3rd car through Vertu. They make everything so easy. Everyone Ive dealt with has been extremely helpful from the service centre to the sales staff and nothing is too much trouble. Rory, who helped me find my new car, definitly went above and beyond. He explained everything clearly, no matter what I asked. They will always be my first port of call.

2026年6月22日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon Sally,

Thank you for your fantastic feedback, it’s great to hear you’ve consistently had such positive experiences. We’re especially pleased Rory went above and beyond and made everything clear and easy for you.

Kind regards,
Dean

5つ星のうち5の評価

Excellent personal well informed…

Excellent personal well informed service, queries were responded to quickly, throughly recommend Charlotte - she could not have done more to make the buying of our Mini more pleasurable

2026年6月18日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hi Michael,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received excellent, well‑informed, and personal service from the team at Vertu BMW Exeter.
It’s wonderful to know that your queries were responded to quickly and that Charlotte provided such outstanding support throughout your purchase. We’re especially pleased to hear that she helped make buying your MINI such a pleasurable experience — we’ll be sure to share your kind words with her.
Your recommendation means a great deal to us, and we’re so pleased you had such a positive experience. If you ever need anything in the future, we’re always here to help. Enjoy your MINI!
Kind regards,
Liza.

5つ星のうち5の評価

I’ve just bought a Hyundai car from…

I’ve just bought a Hyundai car from Vertu I picked it up yesterday. The service I received from Peter Fisher was second to none I felt he really cared that everything went well. Exeter.

2026年6月19日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for sharing your experience. I’m delighted to hear how well Peter looked after you and that his care and attention made collecting your new Hyundai feel so smooth and reassuring.
Many thanks,
Chloe

5つ星のうち5の評価

Great customer service from Vertu BMW Exeter, especially Ben Pascall !

My wife and I dropped in to Vertu BMW Exeter on a whim whilst passing, just to take a look at what vehicles were available.
We were browsing the used vehicles outside when we were approached by Ben one of the salesmen.
He was very cordial, engaging, courteous and polite. He was very informative and knowledgeable. He arranged a test drive for us within minutes and demonstrated the car for us.
We were delighted with the car and proceeded inside to discuss the purchase. At no time did we feel pressured. It was all a very relaxed. There was no hard sell. A refreshing change.
All potential options, extras and add-ons were fully explained and all questions answered. A package was agreed, including a fair trade-in price for my vehicle and the 'deal' was sealed.
3 days later I returned to collect my 'new' BMW !
I should have to say that the quality of Ben's customer service and salesmanship match the quality of the vehicles he is selling. Were it not for him, we may well not have purchased the BMW that day. What a miss that would have been - we're delighted with it !
Thanks to Vertu BMW Exeter and especially Ben Pascall !

2026年6月15日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hi Devon,
Thank you so much for taking the time to leave such an outstanding and detailed 5‑star review. We’re absolutely delighted to hear about your experience at Vertu BMW Exeter.
It’s wonderful to know that what started as a spontaneous visit turned into such a positive and enjoyable journey for both you and your wife. We’re especially pleased to hear that Ben Pascall made such a strong impression — his cordial, engaging, and knowledgeable approach clearly helped make the experience smooth and relaxed from start to finish.
Arranging a test drive so quickly, providing a thorough demonstration, and ensuring everything was clearly explained without any pressure is exactly the kind of service we strive to deliver. We’re thrilled that the process felt refreshing and straightforward, and that you were able to agree a package that worked perfectly for you.
It’s fantastic to hear how much you’re enjoying your BMW, and that Ben’s support played such a key role in your decision. Feedback like this really means a lot, and we’ll be sure to share your kind words with him — he will be delighted to know he made such a difference.
Thank you again for your thoughtful comments and recommendation. If you ever need anything in the future, we’re always here to help. Enjoy every mile in your new car!
Kind regards,
Liza.

5つ星のうち5の評価

We were given accurate information to Purchase our new vehicle

We were given accurate information to any questions we had and didn't feel pressured to enter into any kind of deal. Ultimately we part exchanged and paid cash for the balance.
After purchasing our vehicle, I dont think the staff could have been more helpful. Not just on the handover but after that as well. They looked after us right through the whole process and I am happy to relay this to anyone who reads this.

2026年6月18日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

5つ星のうち5の評価

Very efficient service from start to…

Very efficient service from start to finish. The staff were extremely polite & thoughtful.
I have great trust & confidence in my Mini & in the company.

2026年6月18日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Thank you for sharing such a lovely review. We’re delighted to hear that you experienced efficient, thoughtful service from start to finish. It’s wonderful to know you feel such trust and confidence in both your MINI and our team — that means a great deal to us.

Many thanks,
Chloe

5つ星のうち5の評価

The sales team were amazing

The sales team were amazing. Very attentive and helpful ensuring a great experience

2026年6月17日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hi Chris,

Thank you for your fantastic 5-star review!

We’re delighted to hear the team at Vertu BMW Exeter were so attentive and helpful in ensuring a great experience.

We really appreciate your feedback and hope to see you again soon.

Kind regards,
Kerry

5つ星のうち5の評価

Honest helpful

Honest helpful. Great assistance from Ryan.

2026年6月15日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon,

Thank you for your review. It’s great to hear that Ryan provided such honest and helpful support — your feedback is really appreciated.

Kind regards,
Dean

5つ星のうち5の評価

Peter made buying a new car fun

Peter made buying a new car fun! And answered all my questions patiently! Great service.

2026年6月13日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon Jeanette,

Thank you for your review. It’s great to hear that Peter made the experience enjoyable and took the time to answer all your questions so patiently. Providing that kind of friendly and supportive service really makes a difference.

Kind regards,
Dean

5つ星のうち5の評価

Excellent service

Fron the beginning Karen was extremely helpful and explained everything in detail. Before driving off in my new car she was very helpful and explained all the car features. Got a great discount and will definitely recommend. Thank you

2026年6月12日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon Conal,

Thank you for your review. It’s great to hear that Karen was so helpful from the beginning, taking the time to explain everything clearly and go through the features before you drove away. We’re also pleased you were able to secure a great deal and that the whole experience was such a positive one.

We really appreciate your recommendation.

Kind regards,
Dean

5つ星のうち5の評価

Great Service from our local Mini dealer.

Third Mini for us and the second time dealing with Charlotte @ Vertu MINI Exeter. Completely un-pressurised, professional, fully attentive and above all really helpful. Charlotte was very patient explaining all the tech stuff on our new car and the whole experience was super, sprinkled with infectious enthsiasm. Met manager Neil also, which was a nice touch, and appreciated.

2026年6月9日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Good afternoon Peter,

Thank you for your fantastic feedback and for your continued loyalty. I’m delighted to hear Charlotte provided such a relaxed, professional and attentive experience once again, and that she took the time to clearly explain all the new technology. It’s great to know her enthusiasm made the whole process even more enjoyable.

I’m also pleased you had the opportunity to meet Neil, adding to the overall experience.

Enjoy your new MINI.

Kind regards,
Dean

5つ星のうち5の評価

The Car is amazing coupled with great service

slick, efficient service, great communication and most important the car is amazing

2026年6月5日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hi Rob,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you experienced slick and efficient service, along with great communication from the team at Vertu BMW Exeter.
It’s brilliant to know that you’re so pleased with your car as well — that’s what it’s all about! Your kind feedback means a great deal to the team.
If there’s anything you need in the future, we’re always here to help. Enjoy your amazing new car!
Kind regards,
Liza.

5つ星のうち5の評価

Fantastic assistance from Ben

Fantastic assistance from Ben, everything explained well.

2026年6月4日
自発的なレビュー
Vertu Motors  - BMW Exeter ロゴ

Vertu Motors - BMW Exeter からの回答

Hi Karen,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great support at Vertu BMW Exeter.
It’s wonderful to know that Ben provided fantastic assistance and explained everything clearly — helping you feel informed and confident throughout the process. He’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.

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