Vertu Motors - BMW Exeter レビュー 

Vertu Motors - BMW Exeter からの回答

2026年4月29日

Good morning Rob,

Thank you for your review. It’s great to hear that Matthew provided an excellent experience — he’ll be really pleased with your feedback.

Kind regards,
Dean

Vertu Motors - BMW Exeter からの回答

2026年4月28日 に更新

Good morning Stephen,

Thank you for sharing your feedback. It’s great to hear that you’ve chosen Honda for so many years and have consistently found our showroom teams knowledgeable and helpful. You have left your review against BMW Exeter, rather than Honda Exeter, we would kindly ask that you leave your review for the Honda site so their team can receive the recognition.

Kind regards,
Dean

Vertu Motors - BMW Exeter からの回答

2026年4月27日

Hi Brian
Thank you for your lovely feedback. We're delighted to hear that your customer service experience was excellent and that all our staff were so helpful throughout. Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - BMW Exeter からの回答

2026年4月25日

Thank you for your feedback, Kelvin. We’re pleased to hear that Jacob Jarvis Cooke provided such attentive and reassuring service during your visit to Vertu Renault Exeter. We’re sorry to learn that the wider experience was impacted by issues outside of the dealership’s control, and we understand how frustrating that can be. Your comments are appreciated and will be shared with the team, and we thank you for taking the time to leave your review.

Kind regards,
Matthew

Vertu Motors - BMW Exeter からの回答

2026年4月24日

Thank you for your kind feedback. We’re delighted to hear that the sales team supported you so well throughout the purchase of your new X3, especially when refining the vehicle and specification to suit your needs. It’s great to know that communication around delivery was clear and that the handover was handled smoothly and professionally. Your comments are very much appreciated.
Kind regards,
Matthew

Vertu Motors - BMW Exeter からの回答

2026年4月19日

Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Shannon provided such a professional and friendly experience and helped make the transaction of your car so easy. Ensuring the process is smooth, clear, and enjoyable for our customers is really important to us, so it’s great to know Shannon delivered on this.
Your recommendation of Honda Vertu Exeter and personal mention of Shannon are very much appreciated and will be passed on to her and the wider team. She’ll be delighted to know her efforts made such a positive impression.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith

Vertu Motors - BMW Exeter からの回答

2026年4月16日

Hi there,
Thank you for the great review. It’s lovely to hear the sales team were so helpful, positive, and knowledgeable throughout.
Really pleased to know they handled the details reliably and responded quickly to your enquiries — that’s exactly the experience we aim to deliver.
Kind regards,
Kerry

Vertu Motors - BMW Exeter からの回答

2026年4月13日

Excellent customer service from start to finish. I saw the car online and registered my interest. I was contacted by phone promptly, i then got a video of the vehicle sent to me. Throughout the purchase of the car I was kept informed the process. This was a great team performance, thank you to Fran,James, Caitlin and Taylor for making this a seamless process.

Kind regards,
Keith

Vertu Motors - BMW Exeter からの回答

2026年4月10日

Good afternoon Timothy,

Thank you for taking the time to share your experience with us. It’s great to hear that Gavin supported you so well throughout the entire journey, from the test drive right through to handover, and that his help continued afterwards by answering your questions promptly. We’re really pleased everything went so smoothly and that you’ve enjoyed buying your nearly new car with us.

Kind regards,
Dean

Vertu Motors - BMW Exeter からの回答

2026年4月9日

Hi Teresa,
Thank you for the wonderful 5‑star review. It’s great to hear you were warmly welcomed from the moment you arrived, and that the showroom and team made such a positive impression.
Steve will be delighted with your feedback — from showing you different options, sourcing the perfect 3008, making you feel at home on each visit, and taking the time to go through all the features on collection, it’s clear he really looked after you.
I’m glad the small paintwork issue was quickly resolved too.
Overall, a fantastic experience — thank you for sharing it.
Kind regards,
Kerry

Vertu Motors - BMW Exeter からの回答

2026年3月28日

Good afternoon Phil. Thankyou for your taking the time to leave a review regarding our Hyundai Exeter dealership. You have left this against BMW Exeter. We would kindly request that you leave it for the Hyundai dealership so that Andy in their sales team can receive the recognition and praise. Kind regards, Dean

Vertu Motors - BMW Exeter からの回答

2026年3月25日

Thank you for sharing your feedback. We're delighted to hear that Eliot went above and beyond to support you throughout the deal — his dedication to customer care really does shine through.
We’re sorry to hear that the paperwork side of things felt overwhelming. We know it can sometimes be a bit of a jungle, and we appreciate your patience while working through it. Your comments will certainly help us continue improving the experience for our customers.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith

Vertu Motors - BMW Exeter からの回答

2026年3月24日

Great customer service Thank you for your review. We're pleased to hear you received great customer service, and we appreciate you taking the time to share your experience with us.
Kind regards,
Matthew

Vertu Motors - BMW Exeter からの回答

2026年3月24日

Thank you for taking the time to share such positive feedback. I’m delighted to hear that your experience with the team in Exeter was so supportive from your very first visit. It’s wonderful to know that Kai’s knowledge, professionalism, and understanding of your requirements played such a key role in helping you choose not just one, but two Land Rovers.
It’s also great to hear that other members of the team looked after you so well in Kai’s absence. Your comments about travelling the extra distance for the level of service you received mean a great deal, and we truly appreciate your recommendation.
Kind regards,
Matthew

Vertu Motors - BMW Exeter からの回答

2026年3月22日

Thank you for your lovely feedback. I’m so pleased to hear everything was helpful from start to finish, and it’s wonderful to know that Lucy made the whole process so easy for you. We really appreciate your kind words.
Many thanks,
Chloe

Vertu Motors - BMW Exeter からの回答

2026年3月20日

Good afternoon Suzanne,

Thank you for sharing your feedback. I’m really pleased to hear Helen and Ryan made the experience both professional and enjoyable. It’s great when a team can balance expertise with a bit of humour — it makes the whole process feel that much more comfortable.

I’m glad they looked after everything so well for you.

Kind regards,
Dean

Vertu Motors - BMW Exeter からの回答

2026年3月20日

Hi Mr Landen,
Thank you for taking the time to leave us a 5‑star review. We’re delighted to hear that you had such a positive experience with Ben at Vertu BMW Exeter.
It’s wonderful to know that he supported you so well throughout the process — answering all your questions, keeping you informed, and ensuring you were comfortable and happy at every stage. We’ll be sure to pass on your kind words to him.
We’re sorry to hear, however, that the cleaning of your car did not meet the high standards we aim to deliver. Your feedback is really important, and we appreciate you highlighting this so we can address it with the team and improve moving forward.
If there’s anything more we can do to support you or put this right, please don’t hesitate to get in touch. We hope you enjoy your new BMW, and thank you again for your honest feedback.
Kind regards,
Liza.

Vertu Motors - BMW Exeter からの回答

2026年3月20日

Hi Mark,
Thank you for taking the time to leave us a 5‑star review. We're really pleased to hear that you felt trusted, confident, and comfortable during your experience at Vertu BMW Exeter.
Your feedback means a lot to the team, and we’re delighted that your visit left such a positive impression. If there’s anything you ever need, we’re always here to help.
Kind regards,
Liza.

Vertu Motors - BMW Exeter からの回答

2026年3月19日

Thank you, Lisa, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that the team at BMW Exeter provided professional and engaging service, making the entire process easy and efficient for you. Your feedback is greatly appreciated and will certainly be shared with the team.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - BMW Exeter からの回答

2026年3月18日

Good afternoon,

Thank you for your review — I’m really pleased to hear everything went smoothly for you. It’s great to know Ben was clear, efficient, and supportive throughout the process, helping make the whole experience straightforward.

I appreciate you taking the time to share your feedback.

Kind regards,
Dean