Vertu Motors - BMW Exeter レビュー 

Vertu Motors - BMW Exeter からの回答

2026年3月18日

Good afternoon Gail,

Thank you so much for taking the time to share such a wonderful review. I’m delighted to hear your experience was excellent from start to finish, and that you felt listened to and valued throughout the process.

It’s fantastic to know Charlotte made everything smooth, supportive, and exciting — from offering practical advice with no pressure, to keeping you well‑updated, and finally making collection day special. It sounds like she went above and beyond to make sure you were completely comfortable with your beautiful new MINI before you set off, which is exactly the experience we aim to deliver.

Thank you again for your kind feedback — it really means a lot.

Kind regards,
Dean

Vertu Motors - BMW Exeter からの回答

2026年3月18日

Thank you, Terry, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that your experience purchasing your new car from Vertu Land Rover Exeter was seamless from start to finish. It’s wonderful to know that Helen, Pete, and Stuart all contributed to making the process smooth, enjoyable, and worthwhile. Their knowledge and expertise clearly made a positive impression, and your high recommendation means a great deal to the whole team.
If there’s anything more we can help you with as you enjoy your new car, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - BMW Exeter からの回答

2026年3月17日

Hi Jennifer,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you’re enjoying your new BMW 1 Series, and it’s fantastic to know that your experience at BMW Exeter was such a positive one.
A special thank you for your kind words about Richard — he takes great pride in looking after his customers, and it’s lovely to hear that he made you both feel valued throughout the process. We’ll make sure your feedback is shared with him and the rest of the team.
Thank you again, Jenny and Stuart, for choosing us. We hope you enjoy every moment in your new BMW.
Kind regards,
Liza.

Vertu Motors - BMW Exeter からの回答

2026年3月16日

Hi Amber
Thank you for your fantastic feedback. We're delighted to hear that Scott was so helpful throughout the entire process. Your 10/10 recommendation for Scott Hillier at Vertu Renault Exeter means a great deal to us.
Kind regards
Dawn

Vertu Motors - BMW Exeter からの回答

2026年3月14日

Thank you for sharing such a lovely review. It’s wonderful to hear that your experience from test drive to collection was so smooth and enjoyable. Charlotte will be delighted to know her support, quick communication and attention to detail made the process feel special — including the unveiling and driving your new Mini straight out of the showroom. We’re thrilled you had such a memorable handover.
Many thanks,
Chloe

Vertu Motors - BMW Exeter からの回答

2026年3月10日

Thank you for your great feedback. We’re delighted to hear you had such a positive experience purchasing your Velar, and it’s wonderful to know Kai and the team were so helpful without ever being pushy. We really appreciate your kind comments and are glad the service couldn’t be faulted.
Kind regards, Keith

Vertu Motors - BMW Exeter からの回答

2026年3月9日

Good afternoon Jo,

Thank you for your lovely review. I’m really pleased to hear the team were professional, knowledgeable, friendly and enthusiastic — that’s exactly the experience we aim to deliver. It’s great to know everything was handled promptly and that the whole process felt smooth from start to finish.

Kind regards,
Dean

Vertu Motors - BMW Exeter からの回答

2026年3月3日 に更新

CopilotHere’s a warm and professional reply for George’s review:

Hi George,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Ian provided great customer service and made the process of buying your car nice, simple and quick. He’ll be really pleased with your feedback.
We truly appreciate you taking the time to share your experience with Vertu BMW Exeter.
Kind regards,
Liza

Vertu Motors - BMW Exeter からの回答

2026年3月3日

Hi there,
Thank you for your wonderful 5‑star review! We’re delighted to hear that you received great service from the moment you arrived, and it’s lovely that Valerie made you feel so welcome. It’s also fantastic to know that Harrison was able to fit you in and help you secure your new car so quickly.
Your feedback is truly appreciated by the team at Vertu BMW Exeter.
Kind regards,
Liza

Vertu Motors - BMW Exeter からの回答

2026年3月2日

Hi Peter,
Thank you for your excellent 5‑star review. We’re delighted to hear that Harrison provided such welcoming, helpful and informative service throughout your purchase. It’s also wonderful to know that the warm welcome from the manager on collection day made the experience even more enjoyable for you.
Your feedback is greatly appreciated, and we’re thrilled you had such a positive experience at BMW Exeter.
Kind regards,
Liza

Vertu Motors - BMW Exeter からの回答

2026年3月2日

Hi William,
Thank you for your brilliant 5‑star review. We’re delighted to hear that your experience at BMW Exeter was excellent from start to finish. Gary will be thrilled with your kind words — he’s certainly a top man!
Enjoy your new car!
Kind regards,
Liza

Vertu Motors - BMW Exeter からの回答

2026年2月26日

Hi Kate,
Thank you for your wonderful 5‑star review! We’re delighted to hear that Myers at BMW Exeter provided such a friendly, supportive and personalised experience. It’s great to know he took the time to help you find the exact MINI you wanted and arranged for it to be brought down from York without any trouble.
We’re also really pleased that everything in the transaction was explained clearly and that the handover felt personal and special. Your kind words about our customer‑focused approach and competitively priced add‑ons mean a great deal — and we know Myers will be thrilled with your “11 out of 10” praise!
Thank you again for taking the time to share such fantastic feedback.
Kind regards,
Liza

Vertu Motors - BMW Exeter からの回答

2026年2月26日

Thank you for your wonderful feedback. We’re delighted to hear that everything ran so smoothly from start to finish and that Myers made you feel relaxed and well‑informed throughout. The showroom reveal is a special moment, and we’re glad you enjoyed that touch.
Myers will be thrilled to hear your kind words — he truly is a credit to both BMW and Vertu.
Kind regards,
Keith

Vertu Motors - BMW Exeter からの回答

2026年2月24日

Thank you for your wonderful review. We're delighted to hear that the team at Vertu Exeter were professional, friendly and showed great attention to detail. It’s fantastic to know you’re enjoying your new car as well.
Kind regards,
Keith

Vertu Motors - BMW Exeter からの回答

2026年2月22日

Thank you for sharing your experience. I’m delighted to hear that the team made the part‑exchange and purchase process so smooth and enjoyable. It’s great to know you felt well supported from your first enquiry through to collection, and we truly appreciate your recommendation. We hope you enjoy every mile in your Mini.
Many thanks,
Chloe

Vertu Motors - BMW Exeter からの回答

2026年2月22日

Good afternoon. Thank you so much for taking the time to leave a review. I’ve noticed that your feedback for Hyundai Exeter has been posted on the BMW Exeter page. When you get a moment, please could you move it over to the Hyundai Exeter page instead? It’ll make sure the right team receive the recognition they truly deserve. Thank you again — it’s really appreciated! Kind regards, Dean

Vertu Motors - BMW Exeter からの回答

2026年2月21日

Good afternoon Isla,
Thank you for your review. I’m really pleased to hear that Cameron was so helpful and delivered great customer service during your visit — that’s exactly what we aim for.
Kind regards,
Dean

Vertu Motors - BMW Exeter からの回答

2026年2月18日

Hi James,

Thank you for leaving this review. We are so pleased to hear that purchasing your MINI was such a pleasure from start to finish. It is great to know that Charlotte looked after you so well and that you received friendly and professional service throughout.

Your feedback is very much appreciated.

Kind regards,
Danielle

Vertu Motors - BMW Exeter からの回答

2026年2月14日

Hi there,
Thank you for your feedback. We're really pleased to hear that you found your salesman friendly, efficient, and clearly knowledgeable — it’s great to know you felt well supported throughout the process. We’re also glad he was able to print your documents when you mentioned your preference for hard copies.
We’re sorry to hear that the emailed documents felt a little confusing, and we appreciate you highlighting this — clear paperwork is an important part of the experience, and your comments will be passed on to help improve this.
Thank you as well for raising the issue regarding wheelchair access at the main entrance. The lack of a dropped kerb is a valuable and important point, and feedback like yours helps ensure we continue working towards a more accessible and inclusive environment for all customers.
Your review is truly appreciated.
Kind regards
Dawn

Vertu Motors - BMW Exeter からの回答

2026年2月14日

Hi William
Thank you for your wonderful feedback. We're delighted to hear that Adam Hallums supported you with such patience, understanding, and clarity throughout the process. It’s lovely to know you felt listened to and never pressured — Adam is indeed an excellent member of our team.
We also really appreciate your kind words about Leah and Emma. We're pleased to hear they were just as helpful and pleasant to deal with during your visit.
Your comments mean a great deal to us.
Kind regards
Dawn