Vertu Motors - Honda Derby レビュー 

71
TrustScore 5段階評価の4.5

4.7

Sir Frank Whittle Road, DE21 4SX Derby, Derbyshire, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

As returning customers, once again we have left very happy with our new car. Many thanks go to Sam for your professional, considerate & friendly service. We always seems to gravitate back to you as... もっと見る

企業が回答しました

5つ星のうち5の評価

From start to collection Le Roy gave us exemplary service and so avoided any stress or problems with the vehicle changeover. It was a positive pleasure to deal with him. The service could not be impro... もっと見る

企業が回答しました

5つ星のうち5の評価

Will at Vertu gave a first class service which made the experience of buying a car special.We were looked after throughout the process which went extremely well. We love the Tiggy (Tiguan) which is a... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - Honda Derby について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • Sir Frank Whittle Road, DE21 4SX, Derby, Derbyshire, 英国

  • 0344 659 9197

4.7

優良

TrustScore 5段階評価の4.5

71件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(71)

過去12か月のレビュー数: 13,261

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Good service

Good service, pleasant and helpful staff

2026年5月5日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Hi Judith,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you received good service and found the team at Vertu Honda Derby pleasant and helpful.
Your kind feedback is greatly appreciated and will be shared with the team. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.

5つ星のうち5の評価

Great service received

Great service received, staff really helpful and friendly. We were given a thorough review of the car we test drove and didn’t feel pressured into buying.

2026年4月24日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Good morning Philip,

Thank you for sharing your experience. It’s great to hear the team were friendly and helpful, and that you were given a clear, thorough overview of the car during your test drive. We’re especially pleased you felt comfortable and under no pressure throughout your visit.

Kind regards,
Dean

5つ星のうち5の評価

Le-Roy was very knowledgeable and helpful

Le-Roy was very knowledgeable and helpful. He answered all our questions and provided excellent service.

2026年4月20日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Dear Karen,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Le‑Roy was so knowledgeable and helpful and that he was able to answer all of your questions clearly.
Providing excellent, informative service is very important to us, so your kind comments are greatly appreciated and will be shared with Le‑Roy and the team at Honda Derby. Thank you again for choosing us.
Kind regards,
Liza

5つ星のうち5の評価

Good fair deal at Vertu Honda Derby

I dealt with Lee-Roy Wright-Weekes at Derby Vertu for the purchase of my new Honda HR-V. What a great experience it was too, Lee-Roy is very professional and has great knowledge and expertise of the product he is selling, I will definitely be asking for Lee-Roy on future visits.
Many thanks Lee-Roy.

2026年4月9日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Thank you for taking the time to share your experience. We’re delighted to hear that Lee‑Roy Wright‑Weekes at our Derby Vertu branch made the purchase of your new Honda HR‑V such a positive one. His professionalism, product knowledge, and expertise are a real asset to the team, and your comments will mean a great deal to him. We’re pleased to know you’ll be asking for Lee‑Roy again on future visits and wish you many happy miles in your new car.
Kind regards,
Keith

5つ星のうち5の評価

Excellent product backed by excellent service

Excellent product backed up with excellent service. Every step in buying a new car was clearly explained to me. All my queries were answered efficiently.

2026年3月23日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Good morning Martin,

Thank you for your review. I’m really pleased to hear you’re happy with both the car and the service you received. It’s great to know every step of the process was explained clearly and that your questions were answered efficiently — that’s exactly the experience we want every customer to have.

Kind regards,
Dean

5つ星のうち5の評価

Great customer service

Great customer service which made for an easy transaction. Very professional.

2026年3月21日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Hi Mary,
Thank you so much for your lovely 5‑star review! We’re delighted to hear that you experienced great customer service and that the whole process felt easy and professional. That’s exactly what we aim for at Honda Derby, and it’s wonderful to know we delivered that for you.
We really appreciate you taking the time to share your feedback.
Kind regards,
Liza.

5つ星のうち5の評価

The showroom sales person was so…

The showroom sales person was so helpful and friendly. Le-roy explained everything from start to finish. No questions I asked were to small for this young man to answer. He is a credit to the staff at Vertu motors. When I collected my car I was taken through the safety measures I needed to know, explaining all the features available. Le-Roy even added my phone and home address to the system. 100% top service. I would definitely recommend Vertu motors to any of my friends and family. Thank you

2026年3月21日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Hi Joy,
Thank you so much for your wonderful 5‑star review! We’re absolutely delighted to hear that you had such a positive experience at Honda Derby. It’s fantastic to know that Le‑Roy was so helpful, friendly and attentive throughout your entire journey — from explaining everything clearly to answering every question with patience and care.
Le‑Roy will be thrilled to read your kind words. He takes great pride in providing outstanding service, and it’s lovely to hear that he made you feel supported and confident at every step. We’re especially pleased that your handover experience was so detailed and reassuring, covering safety, features, and even setting up your phone and home address.
Thank you for recommending us to your friends and family — that really means a lot to the whole team. We’re so glad you enjoyed a 100% top‑class service.
Kind regards,
Liza.

5つ星のうち5の評価

This was my second purchase from Vertu…

This was my second purchase from Vertu Honda Derby and as usual everything went smoothly. I would also like to thank Mike the salesman for all his help.

2026年3月17日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Thank you, Maureen, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that this was your second purchase from Vertu Honda Derby and that everything went smoothly once again. Your continued trust and loyalty mean a great deal to the team, and it’s wonderful to know that your experience was just as positive the second time around.
If there’s anything more we can support you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza

5つ星のうち5の評価

Bought recently a honda SUV

Bought recently a honda SUV. The car arrived in time and it performs as expected. The salesperson (Le-Roy) was very experienced, kind and always helpful.

2026年3月12日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Good afternoon Vasileios,

Thank you for your review. I’m really pleased to hear that your new Honda SUV arrived on time and is performing exactly as expected. It’s great to know the experience met your expectations from start to finish.

Your feedback about Le‑Roy is much appreciated too — it’s wonderful to hear that he was experienced, kind, and consistently helpful throughout the process.

Kind regards,
Dean

5つ星のうち5の評価

Good friendly service with everything…

Good friendly service with everything well organised. Sanjay was very helpful.

2026年3月9日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Good afternoon Rod,

Thank you for your review. We're really pleased to hear that everything was well organised and that you received such friendly service. It’s great to know Sanjay was particularly helpful during your visit.

Kind regards,
Dean

5つ星のうち5の評価

Choosing Honda

From walking into the showroom just to check out our options to picking our fantastic Honda Hrv up was a breeze. Sam was so helpful, polite that it made the experience very special. When we picked the car up we felt like we had won a prize with the black sheet over the car.

2026年3月7日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Thank you for sharing your experience. We’re delighted to hear that everything—from exploring your options to collecting your new Honda HR‑V—was such a breeze. It’s wonderful to know that Sam’s helpful and polite approach made the process feel special. The reveal with the black sheet is always a lovely moment, and we’re glad it made collecting your car feel like winning a prize.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Matthew

5つ星のうち5の評価

Very helpful and friendly service

Very helpful and friendly service. Changing the car was a pleasure.

2026年3月3日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Thank you so much for taking the time to leave this wonderful review. I’m delighted to hear you found the service helpful and friendly, and that changing your car was an enjoyable experience. We always aim to make the process as smooth and positive as possible, so it’s great to know we hit the mark.
Kind regards,
Matthew

5つ星のうち5の評価

5 star barely enough

5 star barely enough, this is the 3rd car purchased through Vertu Derby. Samuel Walker steered me through the latest purchase with care, attention and sorted all my questions. As a female it’s imperative I have trust in the whole process. The last car was 11 1/2 years old from new, they have serviced and attended to its needs. It’s like a ‘family’ business, everything at every level has never disappointed, brilliant communication and never a problem to go the extra mile. A HUGE THANK YOU. No hesitation in recommending to all.

2026年2月13日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Hi there,
Thank you for sharing such a wonderful review. We're absolutely delighted to hear that you’ve returned to Vertu Derby for your third car and that your experience once again deserved more than 5 stars. It’s fantastic to know that Samuel Walker guided you through your latest purchase with such care, attention, and support, ensuring all your questions were answered clearly and confidently.
We truly appreciate your comment about trust — especially as a female customer — and we're honoured that you continue to place that trust in us. It’s wonderful to hear that your previous vehicle served you well for over 11 years and that our team looked after it throughout its life. Knowing that you’ve always experienced excellent communication and a team willing to go the extra mile means a great deal to us.
Your loyalty and recommendation are sincerely appreciated. Thank you for being part of what you described as our “family” — it’s customers like you who make what we do so rewarding.
A huge thank you from all of us.
Kind regards
Dawn

5つ星のうち5の評価

Fantastic service

Fantastic service, purchase complete within 24 hours, Will Whitmore went over and beyond to assist us! We travelled over an hour to the showroom and after only speaking the day before the car was pristine and ready to drive away! I think this young man will go far, highly recommend

2026年2月10日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Hi John,
Thank you for your fantastic 5‑star review! We’re delighted to hear that you received such exceptional service from Will at Honda Derby. Completing your purchase within 24 hours is impressive, and it’s wonderful to know that Will went above and beyond to ensure everything was pristine and ready for your arrival — especially with you travelling over an hour to the showroom.
Your kind words about Will’s professionalism and potential mean a great deal, and we’ll be sure to share your feedback with him and the team. We truly appreciate your high recommendation.
Kind regards,
Liza

5つ星のうち5の評価

Excellent customer service

Choosing a car was difficult. Hours spent online looking for a car. As soon as I found a car which was with Honda Derby, everything became easy.
Timely to respond to mails as well as return calls, easy signing of papers just to mention a few.
Special mention to Will. He was amazing. Easy to have a chat with, calm, and knew his stuff. This is the second car I am getting from Vertu Honda and this experience was fantabulous. I felt special

2026年1月30日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Will and the team. We hope to see you again soon. Happy motoring, Chloe

5つ星のうち5の評価

We desperately needed a specific car as…

We desperately needed a specific car as our had broken down and Sanjay spent a long time finding one on your network.
He has it delivered the next day and we went for a test drive and loved it.
We were back the following day to collect our new car.

2026年1月30日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Good morning Sally. Thank you for sharing your experience. We’re really pleased to hear that Sanjay went the extra mile to find the exact car you needed, especially at such short notice. It’s great that he arranged next‑day delivery and that you loved the car on your test drive.
We’re delighted everything moved quickly and smoothly for you, and we hope you enjoy your new car.
Kind regards,
Dean

5つ星のうち5の評価

I recently purchased a car from Vertu…

I recently purchased a car from Vertu Honda Bradford and unfortunately experienced several issues with the vehicle. I was referred by Chris, the General Manager at the Bradford branch, to Vertu Honda Derby for further support, FAO Mark W.

From the moment I arrived, Mark has been exceptional. He has been consistently professional, diligent, reliable, and transparent. He keeps me updated at every stage and has never dismissed or overlooked any concern I raised. His respect and attentiveness have truly stood out.

I want to express my sincere appreciation to Mark W, the Service Manager at Vertu Honda Derby. His professionalism and polite manner have been consistent throughout my entire experience. The front‑desk staff have also been courteous, helpful, and professional every time I’ve interacted with them.

I would confidently and wholeheartedly recommend Vertu Honda Derby based on the outstanding service I received. However, I cannot say the same for VERTU HONDA BRADFORD as its an appauling service, that experience is a separate review on its own.

2026年1月22日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mark and the team. We hope to see you again soon. Happy motoring, Chloe

5つ星のうち5の評価

Exceptional service

Exceptional service, personal attention throughout and professional knowledgeable guidance and support given and received from Sam our Sales advisor at Honda Derby. The entire process of acquiring our new Honda vehicle was made pleasurable enjoyable and supportive from the whole team at Derby.

2025年12月19日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

My Car purchase was smooth and process…

My Car purchase was smooth and process was transparent and I was being updated at every step and received car delivery within one week.
My contact person was Mr Lee Roy, he was really helping and supported all times until handover.
He has sound knowledge how to deal and well explained each and everything until handover of car.

2026年1月5日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Thank you so much for your kind words! We are so happy to hear that Lee was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

5つ星のうち5の評価

Pleasant reliable efficient service

Pleasant reliable efficient service. Will made us feel very welcome. He was able to answer all our questions. We are delighted with our new car and the staff at Vertu played a big part in making this a positive experience

2025年12月29日
自発的なレビュー
Vertu Motors  - Honda Derby ロゴ

Vertu Motors - Honda Derby からの回答

Good morning.
Thank you so much for your kind words! We are so happy to hear that Will was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報