Vertu Motors - Honda Truro レビュー 

93
TrustScore 5段階評価の4.5

4.7

Trispen, TR4 9BA Truro, Cornwall, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Oscar and Andrew provided exemplary customer service in supplying us with our 2024 Honda Jazz. Andrew gave us first class attention on the Tuesday to find for us the vehicle just added to stock. Immed... もっと見る

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5つ星のうち5の評価

We had a fantastic experience buying our new car and couldn’t recommend the team highly enough. From the moment we arrived, everyone made us feel genuinely welcome. The manager and our salesman... もっと見る

企業が回答しました

5つ星のうち5の評価

We collected our new car from Vertu Truro yesterday ,and are very pleased with her .As always the staff there are very friendy, and profesional, but katherine Mason, has been our main sales advise... もっと見る

企業が回答しました

5つ星のうち5の評価

We were very well looked after by Kathryn, Sales Executive and Andy, Sales Manager. They understood what we wanted and responded appropriately. Kathryn guided us well through the process and paperwork... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - Honda Truro について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

93件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(93)

過去12か月のレビュー数: 13,416

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5つ星のうち5の評価

Excellent service!

Made me feel very welcome and Oscar was absolutely brilliant! He found me the perfect car and helped/ answered any questions I had. I will definitely come back and buy my next car from here again.

2026年2月19日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Good afternoon Daniel,

Thank you for your fantastic review. I’m really pleased to hear that you felt so welcome and that Oscar was brilliant throughout your visit. It’s great to know he helped you find the perfect car and was able to answer all your questions.

Enjoy your new car, and we’d be delighted to see you again when the time comes for your next one.

Kind regards,
Dean

5つ星のうち5の評価

Kathryn was absolutely amazing

Kathryn was absolutely amazing, made a very traumatic experience actually pleasurable (my car got written off - not my fault!) She rose to the challenge, found me a car perfect for my needs, took the pain out of it all, was friendly, professional and confident all the way through, making me feel safe and confident in her abilities, I would not hesitate to recommend her to everyone!

2026年2月14日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Hi Sarah,

Thank you for leaving this review. We are so pleased to hear that Kathryn was absolutely amazing in helping you after such a difficult experience. It is wonderful to know she found the perfect car for your needs and made the whole process feel safe, professional and much easier for you.

Your kind words and recommendation mean a lot.

Kind regards,
Danielle

5つ星のうち5の評価

Simply a great experience

Simply a great experience, no rush or hassle, options clearly explained. Competitive part exchange and good overall deal

2026年1月12日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you for taking the time to leave such a positive review. We're really pleased to hear that you had a smooth, hassle‑free experience and that everything was clearly explained. It’s great to know you felt the part‑exchange offer and overall deal were competitive too.
Kind regards,
Matthew

5つ星のうち5の評価

Brilliant Car Buying Experiance.....

From start to finish absolutely first class, we purchased a new Honda Jazz our 5th Honda. On arrival greeted as soon as we walked into Reception, offered refreshments. Megan who handle our purchase was fantastic she explained everything in detail, had a wealth of knowledge & didn't rush us & made us feel extremely comfortable. On collection of our new Honda Jazz I was presented with a bouquet of flowers & a birthday card, so lovely as wasn't aware they knew it was my birthday. Refreshments were offered & made & we left with our new car absolutely delighted. We would highly recommend Honda Truro.

2026年1月21日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Good afternoon Rowena. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Megan and the team. We hope to see you again soon. Happy motoring, Dean

5つ星のうち5の評価

Thank you Kathryn

We were so well looked after by Kathryn, very friendly and knowledgeable.
We were advised but not pushed into what was needed, as in extras, which usually puts me off when dealing with large firms.
We are delighted with the car and will go back when it’s due its service.

2026年1月19日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Apprehensive at first

I was a little apprehensive after two previous issues with Vertu Honda at Trispen, where my previous car was MoT’d but the mechanic did not replace the radiator cap (caused a fair bit of hullabaloo!); the second incident was with a service on that previous car where I was quoted for extra work but when it came to paying the bill they were trying to charge me virtually double . . So my I was a little sceptical. Thankfully salesperson Kathryn helped to alleviate my concern and has been a great help in the sale transaction. I cannot recommend her highly enough especially in the way she treated me, and the superb way in which the car was valeted and presented with a special unveiling in the showroom which did show how much the sale was appreciated by Vertu Honda, Truro. I continue to be a consistent customer and am hoping there will not be any further ‘issues’.

2026年1月2日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you so much for your kind words! We are so happy to hear that Kathryn was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

5つ星のうち5の評価

Our Sales person

Our Sales person - Kathryn @ Vertu Truro was very knowledgeable about the vehicle, understood our wants and needs and understood how big a thing it was for us to purchase a car despite this being the sort of thing she does on a daily basis. We collected the car on Friday late afternoon and the team went to the trouble of covering the car with a large cloth and a bow so that we could 'unwrap' the vehicle. It made it seem very special although we had not purchased a brand new vehicle. The branch manager spoke to us as well and wished us all good wishes with our new purchase. We were very impressed with the help and assistance shown by Vertu Honda Truro. I would recommend the Honda as a car and the team at Vertu Truro to anyone considering buying a new or used car.

2026年1月9日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you so much for your kind words! We are so happy to hear that Kathryn was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

5つ星のうち5の評価

Vertu Honda repair centre was selected…

Vertu Honda repair centre was selected following a car accident whereby someone drove into the side of my Mercedes c class. I was unsure at first as it was a Honda garage not Mercedes but continued based on the recommend.
Damage was caused to both side doors, I was sceptical about how the repair would look and the paint being a specific off white colour. Having had the car for just under 4 weeks over the Christmas period, I collected it on 8 Jan 26. It was presented in pristine condition having been cleaned inside and out following the repair which was a nice touch. I was grateful to the work and the attention to detail and very pleased.

2026年1月8日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち1の評価

Vertu honda Truro, Rang and asked for a quote on fitting a…

Rang and asked for a quote on fitting a part 25 days ago, they said it would take 24hrs to let me know, nothing back so wrang again a week later explaining. Again nothing back after clarifying number and email. Rang the vertu head office 2 weeks later explaining all. I was told the Truro manager would contact me. That was a week ago, all I wanted was a quote.

2025年12月29日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

We are really sorry that it has taken so long to get back to you. Our General Manager has now spoken to you and passed you through to the parts department who are working on your quotation. Kind regards, Dean

5つ星のうち5の評価

Excellent customer service especially Leah Duncombe

Leah Duncombe was so helpful after I had an accident, which was not my fault. Leah took over the arrangements to have my car repaired, which was a great relief. The repair to my car was excellent. I have nothing but praise for the whole team.

2025年11月4日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Thanks to Oscar for helping us pick our…

Thanks to Oscar for helping us pick our new car, very knowledgeable went above and beyond to get the right car for us, much appreciated

2025年12月9日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Good morning Thomas. Thank you so much for your kind words! We are so happy to hear that Oscar was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Whole purchasing process very easy

Whole purchasing process very easy. Handover excellent. Sales executive very knowledgeable and explained car control operations very well. Today in bright sunshine car looks magnificent.

2025年12月18日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

5つ星のうち5の評価

Fantastic Experiance!

I recently visited Vertu Honda in Truro and had an excellent experience from start to finish. On my first visit, Megan was fantastic—friendly, knowledgeable, and incredibly helpful. She guided me through the options and made the test drives of a couple of Honda Jazz models really enjoyable and stress-free. Her approach made it easy to feel confident about choosing the right car.

When it came to picking up my new (used) Jazz, Oscar was just as brilliant. He was welcoming, professional, and clearly knew his stuff. He took the time to go through everything with me, answered all my questions, and made the whole handover smooth and enjoyable.

Both Megan and Oscar were outstanding throughout—friendly, knowledgeable, and extremely helpful. Thanks to them, the whole experience at Vertu Honda Truro was genuinely exceptional. Highly recommended!

2025年12月3日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you so much for your kind words! We are so happy to hear that Megan & Oscar were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

5つ星のうち5の評価

Competent

Competent, friendly, patient. All the thing s you want, for when you get another car,be it new or used. Megan has got it all.

2025年11月20日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Good afternoon Paul. Thank you so much for your kind words! We are so happy to hear that Megan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Excellent service

A long time Honda fan, having a Honda Civic Sport (2018), which was great, I wanted to update to 2025 model. Since one was in the showroom (Trispen - Truro, I arranged a test drive. The salesman was very knowledgeable, helpful and personable. All paperwork was processed efficiently and the Civic drives beautiful - as Hondas do. The individual salesman sold me the car from the outset, I’m impressed.

2025年11月21日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Good morning. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

5つ星のうち5の評価

A worthwhile experience

This is our 4th car from Honda and it is not only the cars that bring us back yeah after year it is the wonderful team that really cant do enough for you, that means everyone nothing is to much trouble.I have one little negative,I wanted to take out a service plan and mentioned this three times and was still not offered a way in which I could do this.

2025年11月21日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP5B2211 Kind regards, Liza.

5つ星のうち5の評価

Friendly

Friendly, clear, efficient and not trying to push anything!

2025年11月21日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Good afternoon Simon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

Many thanks to Leah and her team

Many thanks to Leah and her team. I havent checked the car yet as had a dog related accident . Hubby collected car looks and smells nice but with everything going on not yet had a chance to check yet. But thank you,kept informed all along.

2025年11月12日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Good afternoon Sharon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Leah and the team. We hope to see you again soon. Happy motoring, Dean

5つ星のうち5の評価

Stress Free accident repair

From the accident assessor to the co-coordinator everything went to plan with politeness and efficiency.
Thank you Lean Duncombe and the team at Trispen.

The car was handed back looking fantastic.

2025年10月16日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

5つ星のうち5の評価

Very good

Very friendly and polite dealer. Megan was lovely.

2025年10月6日
自発的なレビュー
Vertu Motors  - Honda Truro ロゴ

Vertu Motors - Honda Truro からの回答

Thank you so much for your kind words! We are so happy to hear that Megan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

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