VTUVIA Electric Bike レビュー 

VTUVIA Electric Bike からの回答

2026年1月28日

Hi Sony,

Thank you for taking the time to share your experience. We are sorry to hear about the frustration caused during the repair process and would like to clarify a few points to avoid any misunderstanding.

Regarding the $100 transportation cost, this was incurred when the bike was delivered to the service shop by a third party. This transportation arrangement and cost were not requested, arranged, or charged by VTUVIA, and therefore are outside of our control.

After reviewing your case, our support team confirmed the issue was related to the controller. The controller is covered under a 1-year warranty, which is clearly stated on our warranty page. Once it was determined that the repair was no longer eligible for a free replacement, we informed you that the replacement controller cost was $150 for the part itself.

At that time, we offered two repair options:
– Having the replacement part shipped directly for online/self repair
– Visiting a local service shop for in-person repair

You chose to proceed with a local shop. Please note that local service shops are independently operated, and their labor and service fees are set by the shop itself. As a result, their final repair charge may differ from the cost of the replacement part alone.

We sincerely apologize for any confusion this may have caused and appreciate your feedback, which helps us improve transparency and communication for our riders.

Best regards,
The VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年12月15日

Hi Tony,

Thank you for taking the time to leave us a review! We’re thrilled to hear that your parts arrived quickly and that you’re happy with our service. Fast and reliable support is something we always strive for, and your feedback means a lot to us.

Enjoy your ride, and we look forward to serving you again!

Best regards,
The VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年11月24日

Hi Beverly,

Thank you for your understanding! We’re continuously working to improve our order processing to avoid delays in the future, and we’re glad our team could keep you updated throughout. Your feedback is very valuable to us!

Best regards,
The VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年11月24日

Thank you so much, Lawrence! We’re thrilled to hear you’re happy with the saddlebags, our service, and the fast shipping. Your support means a lot to us!

Best regards,
The VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年10月31日

Hi Phillip.

Thank you for your feedback! We are glad to hear you like the light. We are very sorry for the long delivery time and any confusion caused by the tracking. We are continuously working with our shipping partners to improve delivery speed and make tracking easier to follow. We appreciate your patience and hope you enjoy your purchase!

Best regards,
The VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年10月31日

Hi Brad,

Thank you for your kind words! We are thrilled to hear you had a positive experience with our support team. We always aim to provide quick and helpful assistance, and your feedback means a lot to us.

Best regards,
The VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年10月31日

Hi Stephen,

Thank you so much for your kind words! We are glad our team could provide the support you needed. Your feedback really encourages us to keep delivering excellent service.

Best regards,
VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年10月31日

Hi Mark,

Thank you for your feedback! We are glad to hear that our support team was able to resolve your issue quickly and get the parts to you on time. Your satisfaction is very important to us!

Best regards,
VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年10月31日

Hi Tina,

Thank you for your kind words! We are thrilled to hear you love our bikes and accessories. We will continue working hard to keep providing high-quality products you can enjoy.

Best regards,
VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年10月31日

Hi P McQ,

Thank you so much for your wonderful feedback! We are thrilled to hear that our team could provide timely updates and support throughout your experience. Your recommendation means a lot to us!

Best regards,
VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年10月31日

Hi Rickie,

Thank you for your detailed feedback! We are glad to hear you are impressed with our products and our customer service. We understand your concern regarding the part purchase, and we appreciate your honesty. Your recommendation and kind words mean a lot to us!

Best regards,
VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年10月31日

Thank you for sharing your experience! We are thrilled to hear that your SX20 has been reliable and that you are enjoying your weekly rides. It’s great to know the low step-through and stable system are making your rides comfortable and knee-friendly.

Best regards,
VTUVIAEBIKE Team

VTUVIA Electric Bike からの回答

2025年8月6日

Hi Victor.,

Thank you for your feedback, and we're truly sorry to hear about the confusion and frustration regarding your delivery.

We want to clarify that your bike was shipped out promptly on July 31 via FedEx (Tracking #: 883197086580). It was picked up the same day and departed our Arcadia, CA facility shortly after. According to FedEx updates, your package has already arrived in Kansas City, MO and is on schedule to be delivered by August 6.

We understand how concerning it can be when tracking information is unclear — especially when the label needed to be replaced, causing temporary updates to be delayed. Please rest assured your bike is on its way and moving through the network, just across the country.

We appreciate your patience and are always here to help if you have further concerns. Please feel free to reach out to our support team directly anytime.