Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... もっと見る
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Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth. I did find that the website auction bidding was sometimes out of sync with... もっと見る
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Overall pleased Had a few issues with my returns , After speaking with the right person this was quickly resolved I would most definitely use this service again Very knowledgeable people and the... もっと見る
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No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!
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企業情報
当該企業による記述
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
連絡先
PH1 3FN, Perth, 英国
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
優良
339件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Amazed again
Amazed again, won 2 bottles on Monday evening, Wednesday morning they are with me in Lincolnshire, packed well as usual.
2025年11月5日
自発的なレビュー
Whisky Auctioneer からの回答
Hi Martin - what a great review! We're so pleased you've been happy with our service. Hope to welcome you back to an auction again soon.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Hi Zhanzhao - thanks for taking the time to leave us this five-star review. We're delighted to receive this feedback.
Megan - Whisky Auctioneer
Top-notch
Top-notch. Repeat buyer. But I should say horrible company so nobody bids against me!!
2025年4月21日
Whisky Auctioneer からの回答
Thank you, John. We appreciate your ongoing support and the sense of humour. If you have ideas on how we could improve, we’d love to hear them.
Megan - Whisky Auctioneer
Payment after auction
Payment after auction
The payment after a won auction in GBP is a pain in the a...
2025年9月23日
Whisky Auctioneer からの回答
Thank you for your review, Frank. Sorry to hear paying in GBP felt awkward. We work to keep checkout secure and straightforward. If you can share what made it difficult, our Client Service Team can help discuss payment options with you to make it as simple as possible.
Megan - Whisky Auctioneer
Great for whiskey collecting
Simple website to use and some great products on offer. Simple bidding process with clear communication. Just ensure you check properly where your item is located as bidding abroad comes with heavy shipping prices.
2024年11月6日
Whisky Auctioneer からの回答
Thank you for your review, Adam. Glad the site is easy to use and that the range appeals. On costs, each listing shows the lot location and delivery estimates can be checked before bidding. Customs charges may also apply and are outside our control. We’ll keep refining how we present this so everything is clear. If you’d like us to look at a recent order, our team can help.
Megan - Whisky Auctioneer
Hervorragende Kollektionen
Hervorragende Kollektionen, sehr guter Service, schneller Versand.
2025年9月17日
Whisky Auctioneer からの回答
Thank you very much for your five-star review, Ingo. We’re pleased to hear you’ve been happy with the range, service and delivery.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thank you very much for your review. It’s great to hear you’ve had such positive experiences with our team.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thank you for your continued support, Mick. We really value your loyalty and are glad to hear you’ve had consistently positive experiences with us.
Megan - Whisky Auctioneer
Really great selection
Really great selection, service and whilst I read criticism of fees it's all fair and transparent if you pay attention to what you are bidding on and where it is.
2025年10月6日
自発的なレビュー
Whisky Auctioneer からの回答
Thank you, Alex. We’re glad you’ve been enjoying the range and appreciate your positive feedback on how we present our fees.
Megan - Whisky Auctioneer
Your shipping turnaround time is second…
Your shipping turnaround time is second to none. Keep up the good work.
2025年9月12日
Whisky Auctioneer からの回答
Thank you, Donnie. We’re glad you’ve been happy with the speed and care of our service.
Megan - Whisky Auctioneer
Währung
Die Angaben in Pfund bzw. dann auch im Wechsel (!) in Euro ist meines Erachtens etwas verwirrend.
2025年9月10日
Whisky Auctioneer からの回答
Thank you very much for your five-star review. We really appreciate your feedback and will be sure to take it on board.
Megan - Whisky Auctioneer
Well packed, fast delivery
The parcel was very well packed. The delivery with DHL Express was very fast. The condition of the bottle was as aspected perfectly.
2025年9月10日
Whisky Auctioneer からの回答
Hi Tommy, thank you for your review. I’m glad to hear your order arrived quickly and in perfect condition. We put a lot of care into secure packaging and smooth delivery, so it’s great to know this came through in your experience.
Megan - Whisky Auctioneer
Safe and quick
Safe and quick, been using them for both selling and purchasing and they are always helpful and quick
2025年9月17日
Whisky Auctioneer からの回答
Thank you for your review. We’re pleased to know your buying and selling experiences with us have both been positive.
Megan - Whisky Auctioneer
EU lots..
EU lots... But 5⭐ will be given when also UK lots without all extra taxes are available for EU and otherwise. Nothing wrong with this beautifull wish or what?
2025年9月9日
Whisky Auctioneer からの回答
Hi Pascal, thank you for your review. We’re pleased you’ve enjoyed exploring the EU range. Many of the costs and restrictions around shipping UK lots to the EU are driven by import duties and customs processes that sit outside our control. That said, affordable and reliable international shipping remains important to us, and we’ll keep working to make this experience as smooth as possible.
Megan - Whisky Auctioneer
Always a pleasure
Always a pleasure. Service and follow up correspondence on point. And the whisky is good too lol
2025年9月9日
Whisky Auctioneer からの回答
Hi Jamie,
We're so happy to hear about your experience. Thank you for sharing!
Megan L
Too much inflatable costs over the…
Too much inflatable costs over the hummer price ; around 31% which is too much
Compared to other auction house in Europe
I m really considering to stop buying of your site
2025年9月15日
Whisky Auctioneer からの回答
Hi Chadi, thank you for your review. We’re sorry to hear you’ve felt disappointed with the overall costs. Buyer’s commission and terms and conditions are shown before confirming a bid, but we appreciate your feedback and will continue to review how these are communicated.
Megan - Whisky Auctioneer
Total lack of clarity on add on add-on costs…
The lack of clarity on add-on costs after making a purchase, and their disinterest in telling customers, is really disappointing.
I won three bottles from their Dutch operation and was hit with £50 postage and then £145 import duty on bottles that cost me £240 in the auction. I knew about the insurance and
I absolutely would not have bid on these items had I known. It was an expensive lesson. Their information on import duties is vague and doesn't include example figures.
Their response to what is not a first time occurence was a shrug of the shoulders and we'll pass on your concerns.
I've just checked their web site and the information is the same.
My advice to anyone from the UK bidding on bottles based in the EU is to be aware of high shipping costs and very high import dury (it's based on the alcohol rather than the value of the bottle, so the duty is the same on a £50 bottle and a £5000 bottle).
2025年9月15日
Whisky Auctioneer からの回答
Hi Jason, thank you for your review. We’re sorry to hear that your experience left you feeling your concerns weren’t fully acknowledged. That’s never how we want our customers to feel, and we appreciate you taking the time to share your feedback.
Import and customs charges are set by local authorities and can vary depending on the destination, import laws and courier handling fees, so they sit outside our control. If it were possible to provide an accurate calculator or list of rates on our website, we would be more than happy to. However, with such a broad range of global shipping destinations and constantly changing regulations, it isn’t feasible to keep this information fully up to date. For that reason, our website notes that any local taxes or import duties are the responsibility of the customer.
We do take feedback like this seriously and will continue to look at how we can make international shipping as clear and transparent as possible.
Megan - Whisky Auctioneer
I was charged a lot of money (£280) to…
I was charged a lot of money (£280) to receive two bottles of whisky from where I thought was coming from Perth!!! It should be clearer that there was a charge to bring them from the Netherlands! Not very fair!🥴☹️🥴 I won’t be using you again!!! Can you please unsubscribe me?☹️
2025年9月15日
Whisky Auctioneer からの回答
Hi Neil, thank you for your review. I’m sorry to hear you were disappointed by the unexpected import charges.
Our auctions have included both UK and EU-based lots for some time. These are identified throughout the site with UK or EU icons, and hovering over them explains where each lot is located and advises bidders to factor in any applicable customs duties or import fees before placing a bid.
I’ve asked my colleagues to remove your email address from our marketing lists. If you’d like your account closed altogether, please reach out to our Client Service team so they can confirm and action this for you.
Megan - Whisky Auctioneer
Very helpful.Easy to join up.
Easy to join up.
Easy bidding and updates.
When phoned about a stored bottle very helpful.
2025年9月15日
Whisky Auctioneer からの回答
Hi Ian,
Thank you for sharing your experience, we're really glad its been a positive process for you.
Megan L
Whisky Auctioneer からの回答
Hi Urs,
Thank you for your review, we're so happy to hear about your positive experience.
Megan L
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