Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... もっと見る
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Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth. I did find that the website auction bidding was sometimes out of sync with... もっと見る
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Overall pleased Had a few issues with my returns , After speaking with the right person this was quickly resolved I would most definitely use this service again Very knowledgeable people and the... もっと見る
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No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!
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企業情報
当該企業による記述
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
連絡先
PH1 3FN, Perth, 英国
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
優良
339件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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Buen servicio
Estaba de viaje por Edimburgo y una botella de whisky que tenía en almacén, pedí a WA que me la enviaran a mi hotel y no hubo ningún problema ( otra opción de compra)
2025年9月29日
Whisky Auctioneer からの回答
Hi Rafael,
Thank you for your review, we always aim to accommodate to our clients circumstances. We are really glad you had a great experience with us.
Megan L
Es dauert sehr lange bis eine Suche mit…
Es dauert sehr lange bis eine Suche mit den Ergebnissen bereitgestellt wird.
Wenn man die letzte Seite erreicht hat, scrollt man automatisch ans Ende der Seite
2025年9月9日
Whisky Auctioneer からの回答
Thank you for your feedback, Thorsten. We’re sorry to hear you’ve found the search function slow and appreciate you highlighting it. This is an area of our site where we are currently prioritising improvements to both performance and speed, so please do check back and let us know of any ongoing concerns.
Megan - Whisky Auctioneer
I have not been a buyer for that long…
I have not been a buyer for that long but everything seems to be spot on from ordering to packing so will definitely use again
2025年9月10日
Whisky Auctioneer からの回答
Hi Steven, thank you for your review. We’re glad your early experiences have been positive and look forward to welcoming you to future auctions.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Hi Alexander, thank you for your review. I’m sorry to hear you felt the delivery cost was high. Our shipping rates reflect secure handling, packaging, and insurance to ensure bottles reach you safely. That said, our shipping service and related costs are under constant review, as it’s important for us to strike the right balance between quality and affordability.
Megan - Whisky Auctioneer
Best selection of spirits
Best selection of spirits.
Website easy to use and intuitive.
Delivery service excellent and safe
2025年9月9日
Whisky Auctioneer からの回答
Hi Alessandro,
Thank you for your review, its always great to hear from happy customers.
Megan L
Informative listings that include era…
Informative listings that include era of bottling, quick processing and overseas shipping (and extremely well packed).
2025年9月9日
Whisky Auctioneer からの回答
Hi Christopher,
Thank you for your 5-star review. We have a very attentive listing and logistics team who always aim for maximum care and attention to detail when handling each order. I will ensure your review is passed back to the team.
Megan L
Whisky Auctioneer からの回答
Hi Mark,
Thank you for your review, we're really happy to hear about your experience.
Megan L
Rocky whisky buying experience
the good:
I've bought from them way back since 2014. As long as there are no issues during transit and delivery there will be no problems with them.
However this time something did go wrong
In my case i bought around 13 bottles from the auction. The bottles go held up by customs then sent back
During the transit one of the bottles popped and lost 80% of the content. I was told that since the bottle did not break it is not covered under their terms and agreement.
they were not willing to give me a refund but offered me 2 choices:
- put my purchased bottles on next auction
- they can ship it out again for free
i also wasn't willing to have them send it through US customs again. Thankfully had a address in singapore which i could send it to.
Eventually after a month they finally shipped it out to singapore.
Edit:
I was contacted by customer support and made whole on the liquid content lost during transit for the bottle of whisky
2025年8月13日
Whisky Auctioneer からの回答
Hi Sung, thank you for your review. I’m sorry for the experience you had. Being able to provide reliable global shipping is really important to us, and we’re always working with our delivery partners to ensure the quickest and most seamless service possible. Unfortunately, customs processes are beyond our control, but we appreciate your patience throughout.
I’m pleased to see everything was brought to a positive conclusion and hope we can welcome you again in future.
Megan - Whisky Auctioneer
Your shipping fees can be better
Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.
2025年8月22日
Whisky Auctioneer からの回答
Hi there, thank you for taking the time to share your feedback. We’re sorry to hear that shipping costs have been a barrier. Our rates reflect secure packaging, insurance, and handling to ensure bottles reach customers safely, but we know affordability matters too. Shipping fees and services are regularly reviewed as we work to keep that balance right.
Megan - Whisky Auctioneer
Easy to handle, fast processing time
Easy to handle and manage,
very good package,
really fast processing time by the WA-Team
2025年8月20日
Whisky Auctioneer からの回答
Hi Gunther,
Thank you so much for taking the time to leave such a positive review. Ill ensure this is passed back to the team.
Megan L
They have removed a visual picture of my bottles…
They have removed a visual picture record of every one of 260 bottles i have bought over an eight year period with them. So i have no longer have a visual reference for traceability.In return i have endless pictures of bottles sold that may interest me, that have been previously been bought by someone else,and does not show price acheived.Brilliant!!.I need to see the pictures of my bottles for reference. It would seem to me you have lost the plot and sadly have no clue.Sorry!
2025年9月15日
自発的なレビュー
Whisky Auctioneer からの回答
Hi Graham, thank you for taking the time to share your review. We’ve reached out to you via Trustpilot to understand the situation better, please do respond there or contact our client services team directly so we can assist you further.
Megan - Whisky Auctioneer
Services work well
2025年8月20日
Whisky Auctioneer からの回答
Hi Olli, thank you for your review. We’re glad to know your experience with us has been a smooth one.
Megan - Whisky Auctioneer
Thank you!
Excellent customer service! George B at Whisky Auctioneer is beyond professional and very attentive. Thank you for taking care of me all these years!
2025年8月13日
Whisky Auctioneer からの回答
Hi Bob, thank you for your kind words. We’re delighted to hear George has looked after you so well over the years and truly appreciate your loyalty.
Megan - Whisky Auctioneer
Definitely a plus
Very easy. Great selection. Checkout is simple. Top notch overall service.
2025年8月20日
Whisky Auctioneer からの回答
Thanks, Chris. We’re pleased you’ve enjoyed browsing and buying with us, and we appreciate your comments.
Megan - Whisky Auctioneer
Great selection but very expensive…
Great selection but very expensive shipping to the USA
2025年8月13日
Whisky Auctioneer からの回答
Hi Ari, thank you for your review. We’re pleased you’ve enjoyed the selection of bottles available. Affordable global shipping is important to us, and while there are limits to what we can change at present, we appreciate the feedback and will always look to make improvements where possible.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks for taking the time to leave a review. We’re very pleased to hear you had such a positive experience with the team.
Megan - Whisky Auctioneer
The platform is easy to use
The platform is easy to use, and the shipping experience was fast and reliable.
2025年8月7日
Whisky Auctioneer からの回答
Hi Roderick, thank you for sharing your experience. Great to hear everything went smoothly from purchase through to delivery.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thank you for your feedback. We’re glad you’ve enjoyed taking part in the auctions and appreciate your kind words.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Hi Aybar, thank you for your review. We’re pleased you’re enjoying adding new bottles to your collection through our auctions.
Megan - Whisky Auctioneer
superfast shipping this time and…
superfast shipping this time and careful packaging always. love whisky auctioneer.
2025年8月7日
Whisky Auctioneer からの回答
Thanks so much for your review! We’re delighted to hear your bottles arrived quickly and safely, and really appreciate your kind words.
Megan - Whisky Auctioneer
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