Whisky Auctioneer レビュー 

Whisky Auctioneer からの回答

2025年8月25日

Hi Radoslaw, thank you for taking the time to share your review. We’re sorry to hear you were disappointed with the service you received. We’ve reached out to you via Trustpilot to understand the situation better, and please do respond there or contact our client services team directly so we can assist you further.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年8月25日

Thanks so much for your kind words! We’re delighted to hear you had such a smooth experience and that your bottle arrived quickly and in excellent condition. We really appreciate your support and hope you enjoy your purchase.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年8月25日

Hi Rob, thank you for taking the time to share your feedback. We’re sorry you were disappointed with your recent experience.

While our main focus is whisky, you may also be interested in our sister sites rumauctioneer.com and wineauctioneer.com, which both run monthly auctions and offer a wider range of spirits.

Our website does explain that auctions close from 7pm UK time on the final day, but if a bid is placed after 7pm the auction is extended by two minutes and will close once there has been no further bidding. This format is designed to give everyone a fair chance in the final stages, and typically means auctions continue for several hours, most often finishing between 9pm and 11pm UK time.

For bottle condition, we provide detailed notes for any imperfections and, where appropriate, supporting photographs. If further clarification is ever needed, our client services team will be happy to help.

We truly value all of our customers and hope we’ll have the chance to welcome you back to a future auction.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年8月1日

Hi Kevin,
Thank you so much for taking time to leave this review. We understand the issues you experienced and frustrations that come with this, however we're really glad to hear that those issues have now been resolved and your happy with the outcome. I'll be sure to pass this back to our client services team.
Megan

Whisky Auctioneer からの回答

2025年7月29日

Hi Sven,
We’re very sorry to read your review and disappointed that it’s come to this, especially after the many emails and updates we’ve sent along the way.
In this instance, the issue here stemmed from an incorrect declaration made by the courier after the parcel had left our warehouse. This wasn’t something within our control, and we’ve been in regular contact with both yourself and DHL to try to resolve the matter.
We’ve offered several solutions over the last few months, including resending the bottle to an alternative address, using a different courier or issuing a refund. We’re still more than happy to proceed with any of these options, including the refund. We simply need the relevant refund details from you in order to process it. As of now, our Client Service team are still waiting to receive this information from you after sending several emails.
We always strive to give a fair and transparent experience, and it’s disappointing to hear that hasn't been your impression. Please do respond to our Client Service team's emails - they’re ready and very willing to help in resolving this.
Thanks,
Megan

Whisky Auctioneer からの回答

2025年7月22日

Hi Jason,

We've reached out to request your contact details so we can identify your account and look into this as a priority, but unfortunately haven’t heard back yet.
We’ve reviewed all recent contact logs and haven’t found any enquiries matching the details in your message. We’d really appreciate the opportunity to investigate this properly for you. Just to clarify, any customers with bottles in storage would have been emailed in advance about any upcoming fees, and we certainly wouldn’t attempt to charge for items that don't exist on your account.

Please do get in touch with our Client Services team directly at info@whiskyauctioneer.com. We’d really like to get this resolved swiftly for you.

Thanks,
Megan

Whisky Auctioneer からの回答

2025年7月15日

Hi Kevin, thank you for your review.

We’re sorry to hear that your experience didn’t meet expectations. We always aim to make condition details as clear as possible within the listing through our condition reports and supplementary images. In this instance, the lot included a condition report highlighting damage to the velvet bottle covering, and this was also visible within the listing images. We shared these again during our follow-up, and you acknowledged at the time that this detail had unfortunately been missed.

We appreciate you taking the time to contact us directly and hope the information provided helped clarify the matter. If there's anything further we can assist with, please don't hesitate to get in touch.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年6月30日

Hi Roy, thank you for taking the time to leave your feedback. We're really sorry to hear about your experience. I've requested further information via Trustpilot so that a member of our senior management team can reach out to you directly and assist you offline.

We appreciate the detailed feedback you’ve provided and are prioritising improvements to the site that align with our customers' needs, including search, filtering and key areas within the auction experience. We're genuinely thankful for your comments, and I want to assure you that customer feedback plays a crucial role in how we continue to refine the site over the coming months. Delivering a reliable and enjoyable customer experience remains our top priority.

The site is currently offline as our IT team are busy working on some important updates, and it should be back online very soon.

Thanks
Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年6月30日

Hi Thomas, thank you for taking the time to leave your review. We’re sorry to hear about your recent experience. We've reached out to you via Trustpilot to get more information re. your account with us so we can speak to you directly.

We do include information on our website about the potential for duties or import charges when shipping across regions, such as on our shipping page and within the auction listing tooltips. That said, we recognise there is always room to improve how clearly this is communicated and we're currently reviewing this.

Thank you again for your feedback and for raising these points with us.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年6月30日

Thanks for taking the time to rate us!

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年7月15日 に更新

Thanks, Steven! We’re really pleased to hear you found the team responsive and friendly. That means a lot.
Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年7月15日

Hi Braunston, thank you for taking the time to leave your feedback on the new site.

Feedback like this is especially important to us as we continue to refine and improve the platform. We’re currently reviewing all customer input received so far and using it to help prioritise ongoing improvements.

We’ve already reintroduced UK and EU icons on lots, which can now be used alongside the information on our shipping page to help determine any applicable fees or import charges. We’ve also reached out to you via Trustpilot to request some further information so that a member of our client service team can look into your specific concerns around delivery charges.

We do hope we’ll see you back again in a future auction.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年7月15日

Hi Zack, thank you for your review. We always appreciate feedback.

We’re sorry if it felt unclear that additional import costs could apply when buying across regions. We do have this information available on our website, and we’ve recently reintroduced UK and EU icons on all lots to help indicate where bottles are located. This can be used alongside the details on our shipping and fees pages to help estimate potential final costs.

That said, we appreciate you raising this and will take your feedback into consideration as we continue reviewing how we communicate key information on the site and in our customer updates.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年7月15日

Hi Georgios, thank you for your review.

We're very sorry to hear about your recent experience. We appreciate your long-standing support and are sorry that the service you received did not meet expectations on this occasion. A member of our senior management team is reviewing your case in full and will reach out to you directly to ensure this is properly resolved.

Thank you again for your feedback, and we sincerely apologise for the confusion caused.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年6月13日

Thank you, Michael, for your honest feedback. We appreciate you taking the time to share your thoughts.

Our auctions close from 7:00 PM (UK time), but if a bid is placed after that on any lot, the entire auction is extended by two minutes. It ends once no bids are placed for two minutes – usually between 9:00 and 11:00 PM. This format ensures everyone has a fair chance to place final bids on bottles that matter to them.

Megan – Whisky Auctioneer

Whisky Auctioneer からの回答

2025年6月13日

Thanks so much for your review! We’re delighted to hear you had a great experience.
Megan – Whisky Auctioneer

Whisky Auctioneer からの回答

2025年7月15日

Hi, thank you for your review and for sharing your feedback.

We recently launched new websites for all three of our platforms – Whisky Auctioneer, Rum Auctioneer and Wine Auctioneer – and customer feedback is really important to us as we continue to refine and improve performance. We're actively monitoring all sites, addressing bugs and rolling out updates on a regular basis. We're pleased to say improvements are being made week on week.

I’ve reached out to you via Trustpilot to request further details so that a member of our client service team can get in touch and better understand your experience.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年6月13日

Thank you, John! We’re glad you found the checkout and delivery process smooth – we really appreciate your kind words.
Megan – Whisky Auctioneer

Whisky Auctioneer からの回答

2025年7月15日

Hi Joe, thank you for your feedback.

We’re sorry to hear the updated site hasn’t delivered the experience you were hoping for. We recently introduced a new design and platform for our auctions, and we know changes like this can take some getting used to. That said, customer feedback plays a key role in how we continue to develop and improve the site.

We’re actively working on enhancements based on the areas that matter most to our users, and are rolling out updates regularly to improve performance and usability. We hope you’ll see some positive changes if you choose to return in future.

Megan - Whisky Auctioneer

Whisky Auctioneer からの回答

2025年6月13日

Thanks for the great feedback! We’re thrilled to hear you found it easy to use and were happy with the bottles up for grabs and delivery speed.
Megan – Whisky Auctioneer