Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... もっと見る
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Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth. I did find that the website auction bidding was sometimes out of sync with... もっと見る
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Overall pleased Had a few issues with my returns , After speaking with the right person this was quickly resolved I would most definitely use this service again Very knowledgeable people and the... もっと見る
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No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!
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企業情報
当該企業による記述
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
連絡先
PH1 3FN, Perth, 英国
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
優良
339件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Outstanding service from Whisky Auctioneer
I recently purchased 3 bottles of Macallan whisky from Whisky Auctioneer.
I live outside of the UK and had never purchased from any Whisky Auction before.
The entire process from start to finish was very profesional and seemless.
After only one phone call to their head office, to ask a question, I was allocated a customer services representative, George, who guided me through the entire process from payment, arrangeding the courier, right down to every last detail.
George was fantastic to work with and I must say the entire process went really well.
Thank you very much Whisky Auctioneer
Give those guys a Bells 😃
2024年12月13日
Whisky Auctioneer からの回答
Thank you so much for your detailed and generous review, Joel. We’re delighted to hear George was able to support you so well throughout the process. Your kind words mean a lot to the whole team.
Megan – Whisky Auctioneer
Gripes…
I would prefer not to have to pay you for storage after purchase. Given the commission you charge I think delivery in mainland UK should be free.
2025年5月7日
Whisky Auctioneer からの回答
Thanks, Julian – we appreciate the positive rating and your thoughts on delivery and storage charges. Customer feedback helps us ensure we continue to provide a fair and competitive fee structure.
Megan – Whisky Auctioneer
Poor Customer Service for Faulty Goods
I bought a bottle of single malt Scotch whisky for over £180. When I opened it, the cork disintegrated and the significantly flavour was impaired. It was obvious that the whisky had been stored incorrectly and in very hot conditions. Although the box was normal, the bottle had a sticker on it showing that it had been an export to an Asian country where it had clearly not been looked after. I notified the company, who basically said, 'too bad'. A business that dos not do due diligence on the product it sells, can't be trusted and it's not good enough simply to place all the risk on the purchaser.
2025年5月7日
Whisky Auctioneer からの回答
Hi William, thank you for taking the time to leave a review and share your experience.
We're sorry to hear that the condition of the bottle you received did not meet expectations. While all bottles listed in our auctions are inspected for visible defects, we are very rarely able to determine their storage history. As an auction site, we do our best to identify and disclose any issues that can be reasonably assessed at the time of listing.
We’re also sorry that the support you received after raising this fell short of the level of service we aim to deliver. We appreciate you bringing the matter to our attention and hope that, despite this experience, you may feel confident to engage with us again in future. If there's anything further we can assist with, please don’t hesitate to get in touch.
Megan - Whisky Auctioneer
The auction journey was as expected- the end disappointing
The auction journey was as expected. We were successful in purchasing a bottle of whisky for a small amount more than what we budgeted for. The big surprise came with the "add-ons" which inflated the buy price by circa 35%. I would have liked to have this presented to me before the buy confirmation but I know why you may not think this is a good idea. If I had had a full perspective on the add-ons I would not have bid past the budget.
2025年5月6日
Whisky Auctioneer からの回答
Hi George, thank you for taking the time to leave a review.
We're pleased to hear the auction process itself met your expectations. In terms of fees, all bottles are marked with UK or EU icons to help indicate their location, and this can be used alongside the information available on our shipping and fees pages to give a clearer picture of any potential import costs or charges. Commission rates are also outlined up front when registering to use the site.
Clarity and transparency are absolutely central to the experience we aim to offer our clients, and we know how important it is to feel informed and confident when placing a bid. We're always reviewing and refining how we communicate key information, and we truly value feedback like yours in helping us continue to improve. If you’d like to discuss anything further, please don’t hesitate to get in touch.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks so much! We're delighted you were happy with the shipping and found the bottle you were looking for.
Megan - Whisky Auctioneer
The fact that you have a European…
The fact that you have a European business where we dont have to pay all the taxes is hugely important. Any questions are always dealt with in a quick and professional way, people are friendly when I meet them in the Utrecht office and most importantly you probably have the biggest offer out there for interesting collection-able bottles.
2025年5月1日
Whisky Auctioneer からの回答
Thank you, Maarten! We’re glad our EU presence and local service made a difference for you. We really appreciate your support.
Megan - Whisky Auctioneer
Fantastic site
Fantastic site. Lots of choice in each auction for American, UK, and world whisky(e)y
2025年4月22日
Whisky Auctioneer からの回答
Thanks, Ryan! We’re so pleased to hear you’re enjoying our auctions and the global variety on offer.
Megan - Whisky Auctioneer
Fees and shipping is a little to much…
Fees and shipping is a little to much for an out of country buyer!
2025年4月28日
Whisky Auctioneer からの回答
Hi Britton, thank you for your review.
We understand that international fees and shipping costs can add up, and we’re always reviewing how we present this information to ensure clarity and transparency for our clients. All lots are marked with UK or EU icons, and full details around commissions, shipping rates and potential import costs are available on our website.
We’ve established dedicated offices in both the UK and EU to better support our global client base, allowing us to serve our customers more directly and help keep associated costs as low as possible. We really appreciate your feedback and will continue working to deliver the best possible experience.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thank you for your review! We're pleased that you're satisfied with our communication, selection, and service.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks so much for your kind words. We’re delighted to hear you were happy with the service and delivery.
Megan - Whisky Auctioneer
slow and expensive
one, they charge a ridiculous fee for credit card use 3.5% ...2, they ship your whisky using UPS rail in the US... slow and unreliable. over 6 days from SF to FL
2025年5月6日
自発的なレビュー
The service was sound
The service was sound, any question I had, or help that I needed, was dealt with in a short time span
2025年4月12日
Whisky Auctioneer からの回答
Thank you for your review. We’re really pleased to hear the team were able to help promptly.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks, Maarten! Glad to hear you were satisfied with the information and delivery.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks, Peter. We’re pleased to hear your delivery arrived on time and well packaged.
Megan - Whisky Auctioneer
This is an update to my one star review…
This is an update to my one star review from five days ago. I have been contacted by whiskey auctioneer and learned the bottles were damaged and not destroyed and are being shipped to me. I was happy to receive a call and get up to date information. Very happy with their customer service and will be bidding again in the near future!
2025年4月26日
自発的なレビュー
Whisky Auctioneer からの回答
Thanks so much for updating your review. We’re really glad we were able to clarify things and that you were happy with how it was resolved.
Megan - Whisky Auctioneer
Whisky Auctioneer からの回答
Thanks so much for the 5-star review, it really means a lot to us. We're thrilled to be one of your favourite places to find great whisky - we really couldn't ask for more! Looking forward to welcoming you back in the next auction. Eilidh, Whisky Auctioneer.
Helped by Whiskey Auctioneer
I had problems witrh my last transaction- entirely on my end, and Whiskey Auctioneer bent over backwards to help me complete the process. 6 stars if I could. Always fast shipping & well packaged. Thank you Whiskey Auctioneer!
2025年4月1日
Whisky Auctioneer からの回答
Hello! Thanks so much for the lovely review. We're delighted we could help get everything sorted! Sometimes things go sideways but I'm pleased to hear we could lend a hand.
Six stars? We'll take that 🥃 Thanks for the kind words and continued support! Eilidh, Whisky Auctioneer
The gap in information between payment and delivery
DHL Express's delivery service was the best. However, I was disappointed with the information gap between payment and delivery. If you could tell me roughly when it is expected to be shipping date, it would be a great help in receiving the package.
2025年3月19日
Whisky Auctioneer からの回答
Hi Ryan, Thanks so much for taking the time to leave your feedback. I'm really pleased to hear DHL delivered a great experience!
I’m sorry to hear you didn’t receive the tracking information as expected. It’s usually sent automatically at dispatch, but it may have found its way into a junk or spam folder. In future, please don’t hesitate to reach out to our Client Services team, they’ll be more than happy to share it directly and keep you in the loop.
Best wishes, Eilidh – Whisky Auctioneer
Too Much Time!
It took an inordinate amount of time to get this bottle shipped to me. Ultimately, I had to pay extra shipping charges and I had to pay a tariff. Not a good experience.
2025年3月14日
A company who knows how to treat their clients
Duncan is always an exemplary example of the finest in customer service a company could provide their client. He has never let me down in terms of correcting a problem or expediting a service I need. That’s why I feel assured he’ll be able to help me find what I am looking for somehow. Great job, whiskyauctioneer
2025年3月24日
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