WHMCS レビュー 

WHMCS からの回答

2024年6月12日

Hi Damian,
Thanks for taking the time to write your review.

We've reviewed the details of your complaint, to summarise. In July 2023 you contact our Customer Service team and asked if our affiliate program would provide commission for making a referral to a second account in your name. You were advised that this would be considered a self-referral and would not quality for commission.

In August 2023 you opened a new account in your name, with the same company name and referred yourself to purchase a new license for the same website domain name. In June 2024 you requested a payout of the commission, our Customer Service team correctly identified the self-referral and advised that the commission was forfeit per the terms of our affiliate agreement.

As a gesture of goodwill we have issued a payout as a special exception on this occasion, you have indicated this has resolved the matter to your satisfaction.

I do hope that you will consider updating your review. We look forward to provide your billing and automation needs for a further 6 years and beyond!

WHMCS からの回答

2024年5月21日

Hi Juan,
Your question on how to exactly configure PHP directives and variables is impossible to answer....how long is a piece of string?

Our support team have provided the relevant guidance on the minimum and recommended PHP settings, plus general information configuring your PHP environment and optimising the software.

For further assistance optimising the performance of your webserver, it would be necessary to consult with a specialist in that field.

Should you have any software questions, please don't hesitate to get back in touch with our technical support team, we are available 24/7.

WHMCS からの回答

2024年5月20日

Hi Mosheh,
Thanks for taking the time to write your review.

For businesses that use WHMCS, WHMCS is the central business orchestration and automation tool. We are committed to helping our customer's businesses succeed and continue our mission to automate and help scale our customers’ businesses with features, functionality and integrations that improve end user experience, increase opportunities for conversions, and expand support for newer technologies.

Should you have the need for a business-grade solution in future, we do hope you will consider WHMCS.

WHMCS からの回答

2024年4月15日 に更新

Hi Jim,
Thanks for taking the time to write your review.

The application displays a notice to your administrators when you're approaching the limit of your current license tier. To help ensure that you have an uninterrupted management experience, the system will then scale-up to the next tier when you reach that number of active clients and notify you via email.

If you'd prefer to manage your license tier manually, our customer service team have explained how you can to switch off the auto-upgrade setting for your account. We've also adjusted your license tier and issued a second refund for the difference for this month, as requested.

Thank you for choosing WHMCS for your hosting automation needs.

WHMCS からの回答

2024年4月2日

Hi Ivan,
Thanks for taking the time to write your review on our software pricing.

We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.

Please rest assured that you can continue to use the version of the WHMCS software purchased with your Owned license 13 years ago indefinitely, and we have honoured all Support & Update packages to their conclusion. Software maintenance and security updates are provided in line with our published Long Term Support policy: https://docs.whmcs.com/Long_Term_Support

We transitioned to a monthly pricing model in 2016 and if you wish to update to benefit from the latest updates and new features, it would be necessary to migrate to monthly billing, so that all users are paying the same amount for the same product and 24x7 service.

Please don't hesitate to get in touch with our Customer Service team if you have any questions: https://www.whmcs.com/submit-a-ticket/

WHMCS からの回答

2024年3月30日 に更新

Hi Vikas,
Thank you for writing your review. I note that you have closed your support ticket indicating the issue is resolved. If you're still experiencing the issue please don't hesitate to reply to the ticket and we'll be able to investigate further.

Due to the Easter holiday it may take us a little longer than normal to reply right now. Thanks for your patience. For our opening hours please see https://www.whmcs.com/members/index.php/knowledgebase/22/What-are-the-Opening-Hours-of-Technical-Support.html

WHMCS からの回答

2024年4月5日

Hi hosting tech,
Unfortunately we've not been able to locate your account to get in touch with you directly. Please do update via Trustpilot with your license key or Ticket ID so we can review the details and work with you to clear up any outstanding issues.

We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.

As we continue to deliver the most comprehensive web hosting automation platform on the market, we have expanded our products, features, and services. Additionally our in-house technical support team are available 24/7 to license holders to assist with WHMCS software issues.

We are confident that WHMCS is the most feature-rich hosting automation and billing platform available, and that the new price represents unparalleled value for money for businesses of all sizes.

Please don't hesitate to get in touch with our Customer Service team if we can clarify anything further: https://www.whmcs.com/submit-a-ticket/