After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... もっと見る
企業が回答しました
I was worried about the installation not wanting my garden dug up to lay the access cable - the engineers were excellent and listened to my concerns and made sure I was happy with the install. I now h... もっと見る
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
当該企業による記述
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
連絡先
Communications House, 56 Love Ln, PO31 7EU, Cowes, 英国
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
優良
4067件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The order and installation were great
The order and installation were great. Friendly efficient service end to end. No problems with setting up everything. Very pleased
2026年3月24日
WightFibre からの回答
Thank you for your fantastic review! We’re really pleased to hear everything went smoothly from order right through to installation, and that the team provided a friendly and efficient service throughout. It’s great to know you’re so happy with everything – we really appreciate your feedback
I had a few teething problems
I had a few teething problems , but through WightFibres attentions all was sorted so satisfaction . 6
2026年3月24日
WightFibre からの回答
Thank you for your 5-star review! We really appreciate your patience while we worked through those initial teething problems, and we’re so pleased everything is now sorted for you. If you ever need anything further, the WightFibre team is always here to help. Best regards.
WightFibre からの回答
Thank you for the 5 Stars! Glad to hear everything was seamless. Best regards.
Great - eventually
Very fast and easy to use once the connection was made- it took a very long time from the first conversation
2026年2月22日
WightFibre からの回答
Hello Martin,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear that once you were up and running, you found the service fast and easy to use.
We do appreciate your patience during the setup process, and we’re sorry it took longer than expected to get everything connected.
Your feedback is really valuable and helps us continue improving the journey from first contact through to installation.
If there’s anything more we can do for you, please don’t hesitate to get in touch – we’re always here to help! 💙
The whole process from enquiry to…
The whole process from enquiry to instalation was very easy. Staff were very helpful at all times i had contact with WightFibre
2026年2月22日
WightFibre からの回答
Hello,
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you found the whole process from enquiry through to installation smooth and easy.
It’s especially great to know our team made a positive impression – we’ll be sure to pass your kind comments on to them.
Providing helpful and supportive service at every stage is really important to us.
Thanks again for choosing WightFibre, and if you ever need anything, we’re always here to help! 💙
Being able to speak to someone quick…
Being able to speak to someone quick and effectively
2026年3月15日
WightFibre からの回答
Hello Elizabeth,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear you were able to get through to someone quickly and get the help you needed.
Providing fast and effective support is something we take pride in, so it’s great to know we’re getting it right.
Thanks again for choosing WightFibre – we’re always here if you need us! 💙
Seamless process from order to going…
Seamless process from order to going live. Excellent Installers. Professional job
2026年3月20日
WightFibre からの回答
Hello Bob,
Thank you so much for your 5-star review! ⭐
We’re delighted to hear everything went smoothly from order through to going live.
It’s fantastic to know our installers made such a positive impression – we’ll be sure to share your kind feedback with the team.
Providing a professional, seamless experience is exactly what we aim for.
Thanks again for choosing WightFibre, and we hope you continue to enjoy the service! 💙
Firstly the price and using a island…
Firstly the price and using a island company have been with sky for 15yrs + using there broadband and a young salesman came round and i signed up with you.
I still have to re-do my settings at least twice a week as it doesn't seem to link with my TV could be where it is placed and to move would be £50.
But other than that very happy with it and the Customer Service people have helped me with my problem and are nice and friendly
2026年3月18日
WightFibre からの回答
Hello Lynda,
Thank you for taking the time to leave us a review and for choosing a local Island provider – we really appreciate your support!
We’re so pleased to hear you’re happy with the service overall and that our Customer Service team have been helpful and friendly when you’ve needed support – we’ll be sure to pass your kind feedback on to them.
We’re sorry to hear about the ongoing issue with your settings needing to be reset, as that’s certainly not the experience we want for you.
It may well be related to equipment placement, but we’d really like the opportunity to look into this further with you and see if there’s anything we can do to improve things without inconvenience.
If you haven’t already, please feel free to get back in touch with us so we can take a closer look and help get this resolved for you.
Thanks again for your feedback and for being part of WightFibre! 💙
Very pleased with everything the…
Very pleased with everything the installation was quick nice people to deal with and works perfectly ok thanks would recomend and have two of my freinds are signing up
2026年3月20日
WightFibre からの回答
Thank you so much for your kind review! We're really pleased to hear that you had a smooth installation and found the team friendly and helpful. It’s great to know everything is working perfectly for you.
We really appreciate your recommendation too, it means a lot that you’ve already referred your friends, and we look forward to welcoming them to WightFibre! Kind regards.
All the men were very helpful,and left…
All the men were very helpful,and left everything lovely and clean. Thank you.
2026年2月15日
WightFibre からの回答
Thank you for your lovely feedback! We’re really glad to hear the team were helpful and took care to leave everything clean and tidy.
Kind regards, The WightFibre Team.
Great customer service
Clear information, great customer service and everything works really well.
2026年2月19日
WightFibre からの回答
Thank you so much for your kind words! We’re really pleased to hear everything is working well and that you found our service clear and helpful. The team will appreciate your feedback.
kind regards, The WightFibre Team.
WightFibre からの回答
Thanks for the great review—it means a lot!
Reliable service, fair pricing and great customer care are exactly what we aim for. We’ll share your kind words with the team.
Kind regards,
The WightFibre Team
A 50 metre hand dig across our garden…
A 50 metre hand dig across our garden to install the cable was completed within a day with the complex install into our house completed the following day. An excellent service and the speed of the internet is exceptional.
2026年2月18日
WightFibre からの回答
We’re really pleased to hear how smoothly your installation went—thank you for taking the time to share such a brilliant review.
A 50‑metre hand dig and a complex install is no small task, so it’s fantastic to know the team delivered it efficiently and kept everything on track across both days. We’ll make sure your kind words are passed on to everyone involved.
It’s great to hear you’re already enjoying the exceptional speeds too—that’s exactly what we aim for.
Thank you again for your feedback and welcome to WightFibre!
Kind regards,
The WightFibre Team
Efficiency and courtesy
The young guys were extremely courteous and very helpful, explaining the technical details.
2026年6月15日
自発的なレビュー
WightFibre からの回答
Hello Judith,
Thank you so much for your kind words! ⭐
We’re really pleased to hear our engineers made such a positive impression—being courteous and taking the time to explain things clearly is exactly what we aim for.
I’ll be sure to pass this great feedback on to the team! 💙
wightfibre good communication but won't recommend to anyone elseto join…
recommended my neighbour to join wightfibre which he did. his monthly bill is nearly ten pounds cheaper than mine for the same product. am not happy about that but lucky him
2026年2月16日
WightFibre からの回答
Thanks for your review. We do understand why this feels frustrating.
We aren’t able to discuss a neighbour’s account, but pricing can vary depending on when someone joined, the specific offer at the time, differences in packages and benefits received by individuals. If you need anything else please get in touch. Kind regards.
Great service
2026年3月15日
WightFibre からの回答
Thank you so much for your 5-star review – it really means a lot to us. Kind regards.
Connection to WightFibre
I was given support, understanding and lots of patience from the start of my request with help to connect my new laptop to the internet. It was not possible by remote, despite help from 2 technicians to connect to the internet. Within less than 24 hours, a splendid, competent and efficient technician was able to connect to the internet. I am very pleased with the service given by WightFibre staff.
Kind regards - PO332DL
2026年6月10日
WightFibre からの回答
Thank you so much for your kind words and for taking the time to share your experience.
We are really pleased to hear that our team was able to support you with patience and understanding throughout. While it was disappointing that we could not resolve things remotely straight away, it is great to know that a visit from one of our technicians quickly got everything up and running for you.
Providing helpful and reliable service is very important to us, so your feedback means a lot to the whole WightFibre team. Kind regards.
WightFibre からの回答
Thank you so much for the 5 star review. It really does means a lot to us. Kind regards.
My landline keeps failing
My landline keeps failing, I can’t receive calls . I’ve got to ring you again today as it’s about the 6th time it’s happened . Problem is rectified same day and operators are always helpful .
2026年1月25日
WightFibre からの回答
Hi there, thanks for your feedback.
We’re really sorry to hear your landline issue has been recurring. we understand how frustrating that must be. While we’re glad the team has been able to resolve it quickly and been helpful.
We are actively working on a long-term fix, as this has affected a small number of customers, and making sure you don’t need to call in repeatedly is a priority for us.
Thanks again for your patience and for recognising our team’s support — we really appreciate it.
WightFibre からの回答
Thank you for your kind words and the 5 star review. Best regards the WightFibre team.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。