After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... もっと見る
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The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... もっと見る
企業が回答しました
I was worried about the installation not wanting my garden dug up to lay the access cable - the engineers were excellent and listened to my concerns and made sure I was happy with the install. I now h... もっと見る
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
当該企業による記述
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
連絡先
Communications House, 56 Love Ln, PO31 7EU, Cowes, 英国
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
優良
4067件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rapid response when problems occured…
Rapid response when problems occured issue fixed within a couple of hours
Excellent service
2026年2月5日
WightFibre からの回答
Hello Peter,
Thank you for your fantastic review! ⭐
We’re really pleased to hear our team could respond quickly and get everything sorted within a couple of hours.
Providing fast, reliable service is exactly what we aim for, so it’s great to know we delivered.
If you ever need anything in the future, we’re always here to help! 💙
WightFibre the right choice
WightFibre was definitely the right choice for us. We chose a speed package that suited us, and installation was quick. The engineers were really helpful and explained everything. We have contacted customer service once, and the query was sorted out over the phone. We highly recommend changing to WightFibre.
2026年3月2日
WightFibre からの回答
Hello Chris,
Thank you so much for your fantastic review! ⭐
We’re delighted to hear that you chose a package that suits your needs and that your installation was quick and smooth.
It’s great to know our engineers made a positive impression and took the time to explain everything clearly.
We’re also really pleased that your experience with our customer service team was just as helpful and efficient.
Your recommendation means a lot to us and the whole team truly appreciates your support.
If you ever need anything, we’re always here to help! 💙
WightFibre からの回答
Hello R S-W,
Thank you for your fantastic review! ⭐
We’re really proud to be a local service, so it’s great to hear you’re enjoying the performance.
Your support means a lot to the whole team.
If you ever need anything, we’re always here to help! 💙
WightFibre からの回答
Hello David,
Thanks so much for the great feedback! ⭐
We’re really pleased you found the service helpful, efficient, and great value.
Being a local provider means a lot to us, so it’s fantastic to hear that came through in your experience. 💙
Useful and efficient
2026年1月27日
WightFibre からの回答
Hello Avril,
Thanks for taking the time to leave us a review! ⭐
We’re really pleased to hear you found the service useful and efficient. 💙
Teething problems that meant we had…
Teething problems that meant we had broadband that kept cutting out during the first few weeks. An initial engineer visit didn't resolve the issue. When I finally called your office I was sent photos to check myself that the installation engineer had connected the correct power cables. He had not. Once I stopped them around, the problem resolved within a week.
2026年2月26日
WightFibre からの回答
Hello Janet,
Thank you for your honest feedback 😊
We’re sorry to hear about the teething problems you experienced and that the first engineer visit didn’t put things right.
That must have been frustrating.
We’re really pleased the issue was identified and resolved, and we appreciate you taking the time to work through this with our team. Your experience is valuable and helps us make improvements for the future. 💙
An agent came to our house as requested…
An agent came to our house as requested and showed us all the packages. We chose the package that suited us. The agent did all the transfer and cancelled our previous supplier.
2026年5月11日
自発的なレビュー
WightFibre からの回答
We’re really pleased to hear our agent was able to guide you through the options and make the switch to WightFibre smooth and straightforward. We appreciate your support and hope you continue to enjoy your service.
best regards
WightFibre からの回答
Thanks for taking the time to leave us a 5‑star review – we really appreciate your support! It’s great to hear you’re happy with the service, and we’re here if you ever need anything.
best regards.
One or two problems but happy enough.
Installation completed Sunday 22 February 2026. Problem occurred following day - access to internet denied. Problem eventually resolved by very competent engineer on Friday 27 February by installing additional extender in hallway. Now have problem for past two or three weeks with accessing TV programmes via Freely but do not know if this occurs because of TV fault or WightFibre problem. Cannot give a Five Star rating because of past and existing problem but generally happy with WightFibre service and price.
2026年2月22日
WightFibre からの回答
Hi David,
Thanks for your review,
We’re glad you’re happy overall with the service and pricing, and that the initial issue was resolved.
Sorry to hear you’re having trouble with Freely. We’d be happy to help check whether this is a connectivity or TV issue. Due to the email address associated with this post I was unable to locate your account, but please do either call or email at help@wightfibre.com and we will get straight on the case for you.
Thank you
WightFibre からの回答
Hi Kate,
Thanks for your review.
We can see you only contacted us this morning regarding your connection, and at that point our team had just started investigating. As you weren’t on-site, we weren’t able to complete troubleshooting yet.
We’re ready to continue checks and get this resolved as soon as you’re available, and will arrange an engineer if needed.
We’d appreciate the opportunity to fully investigate and fix the issue before a final judgement is made.
Thank you
Excellent service
Excellent service. Fault was dealt with extremely quickly and on a Bank Holiday weekend.
2026年1月27日
WightFibre からの回答
Hi Karen,
Thank you for the great feedback, we really appreciate you taking the time to share it.
We’re glad we could get the fault resolved quickly, especially over the Bank Holiday weekend. I’ll be sure to pass your comments on to the team.
WightFibre customer service team
When the guys were here installing…
When the guys were here installing WightFibre they were polite and helpful and cleaned up behind themselves. We had a few glitches but sorted out in no time at all over the phone.
2026年1月27日
WightFibre からの回答
Thank you for your lovely review! We’re really pleased to hear the installation team were polite, helpful and left everything tidy. It’s also great to know the initial issues were resolved quickly over the phone. We appreciate your feedback and hope you continue to enjoy your service! Best regards.
Had Wightfibre for 3/4 years
Had Wightfibre for 3/4 years, service has been great, any issues remedied quickly and a human on customer service!!
Big shout out for Kody who sorted an issue of damage to the fibre optic quickly and efficiently. Appreciated
2026年5月20日
自発的なレビュー
WightFibre からの回答
Thank you for your fantastic review and for being with WightFibre for so many years! We’re really pleased to hear you’ve had a great experience and that any issues have been resolved quickly. I’ll be sure to pass your kind words on to Kody as well – he’ll really appreciate the shout out. Thanks again for your support! Best regards.
They were quick and efficient whilst…
They were quick and efficient whilst being polite and friendly.
2026年2月22日
WightFibre からの回答
Thank you for your lovely review! We’re really pleased to hear the team were quick and efficient while still being polite and friendly. We appreciate your feedback and hope you continue to enjoy your service! Best regards.
When the cable was fitted it rained and…
When the cable was fitted it rained and exsposed the cable and went over the top of the lid in the road
2026年1月22日
WightFibre からの回答
Hello Graham,
Thank you for your feedback, and we’re really sorry to hear about your initial experience.
This certainly isn’t the standard we aim to deliver.
We’re pleased that we were able to return and put things right for you, ensuring the cabling was properly secured and finished as it should have been.
If you notice anything further or have any concerns at all, please don’t hesitate to get in touch – we’re always here to help.
Thank you again for bringing this to our attention.
Wonderful customer service
After 26 years with Sky for our broadband and WiFi, a company whose previously exemplary customer service has slid down so badly its non existent, we had Wight Fibre install us yesterday. Wow, what service. The two Ollies who installed the system were polite, informative, and didn't leave until everything was set up properly. We now have fast WiFi and customer service that many other companies should replicate. We had a call from customer service asking if everything was OK. We are extremely happy customers, and so nice to speak to local people, not someone in the Phillipines as Sky now is. Thanks Wight Fibre, you are awesome
2026年5月20日
自発的なレビュー
WightFibre からの回答
Hello Nora,
Thank you so much for your amazing review – it really does mean a lot to us! ⭐
We’re thrilled to hear you’re enjoying your new WightFibre connection after so many years elsewhere, and that everything is running smoothly for you already. I’ll be sure to pass your kind words on to the two Ollies – they’ll be delighted to hear how much you appreciated their service and thorough setup.
It’s also great to hear that our follow-up call made a positive impression.
We always aim to make sure everything is working exactly as it should, and that you feel supported every step of the way.
Being a local team is something we’re really proud of, so your comments about speaking to familiar voices mean a lot to us too.
Thanks again for choosing WightFibre – we’re so pleased to have you with us! 💙
Installation explained
Installation explained. Very tidy, all mess cleared away. No dust despite drilling walls. Explained TV changes and telephone.
2026年5月18日
自発的なレビュー
WightFibre からの回答
Hello Jo,
Thank you for your fantastic review! ⭐
We’re really pleased to hear that your installation went smoothly and that everything was clearly explained along the way. It’s great to know our engineer left everything clean and tidy, especially with no dust despite the drilling!
We’ll also pass on your comments about the clear explanation of your TV and telephone setup, as we know how important that is when getting started.
Thanks again for taking the time to share your experience—we really appreciate it! 💙
Promised no increase....got an increase!
We had a knock at the door from a WightFibre rep from London. The guy was lovely just trying to do his job. We agreed to sign up and whilst he was at our house we asked and confirmed if the price given was going to stay that way for the contract. He said yes there will be no rises in price, including in April when most things go up. But come April and our price increased. We were also guaranteed 500mps upload and download. There has not been 1 time where I have done a speed test where we have had these speeds.
2026年1月19日
WightFibre からの回答
Hi Luke,
Our contracts include an annual price review each April, which is clearly set out in the contract summary provided at sign‑up. We cannot see any basis for a “no increase” guarantee being part of our standard agreement. Given your report of the above, we will investigate internally.
On speeds, we have no record of this being reported to us, so we’ve not had the opportunity to investigate or resolve this for you. Achieving full speeds can depend on how devices are connected and used, and we would need to run checks with you directly.
If you’re still experiencing issues, please contact us so we can review this properly and work towards a resolution.
Thank you for your feedback.
Excellent customer service
Excellent customer service, sorting any issues as quickly as possible.
2026年5月17日
自発的なレビュー
WightFibre からの回答
Hello Matthew,
Thank you so much for the fantastic feedback! ⭐
We’re really pleased to hear our team has been able to resolve any issues quickly for you 😊
Your kind words mean a lot—thanks for choosing WightFibre! 💙
Brilliant service
The 2 men that came were very polite, sorted the WiFi quickly and efficiently, very pleased with the service
2026年5月16日
自発的なレビュー
WightFibre からの回答
Hello Karen,
Thank you for the lovely review! ⭐
We’re so pleased to hear our engineers were polite and able to get everything sorted quickly and efficiently 😊
We’ll be sure to pass your kind words on to them.
Thanks again for choosing WightFibre! 💙
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