After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... もっと見る
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The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... もっと見る
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I was worried about the installation not wanting my garden dug up to lay the access cable - the engineers were excellent and listened to my concerns and made sure I was happy with the install. I now h... もっと見る
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... もっと見る
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企業情報
当該企業による記述
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
当該企業による記述
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
連絡先
Communications House, 56 Love Ln, PO31 7EU, Cowes, 英国
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
優良
4067件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything went as planned
2026年2月12日
WightFibre からの回答
Hello Tim,
Thanks so much for your 5⭐ review! 🌟
We’re really glad to hear everything went smoothly and as expected – that’s exactly what we aim for.
If you ever need anything in the future, we’re here to help! 💙
As far as I’m aware my children only…
As far as I’m aware my children only occasionally moan about the broadband signal lol.
My landline needed to be rebooted today and as always whoever I speak to is always helpful and polite and explains the whole process.
2026年2月10日
WightFibre からの回答
Hello Marcus,
Thanks so much for your review! 😊
We’re glad to hear the broadband is keeping the complaints to a minimum (always a good sign! 😄), and it’s great to know our team was helpful and clear when getting your landline back up and running. We really appreciate your feedback and we’re always here if you need us. 💙
Incredibly easy to change over customer…
Incredibly easy to change over customer service quick and easy staff friendly and helpful
2026年3月11日
WightFibre からの回答
Hello Anita,
Thanks so much for your fantastic review! ⭐
We’re really pleased to hear that the switch was smooth and straightforward for you, and that our team made a positive impression.
Providing quick, friendly, and helpful service is exactly what we aim for, so it’s great to know we got it right.
If you ever need anything, we’re always here to help 💙
WightFibre からの回答
Hello Karolyn,
Thank you so much for your lovely review! ⭐
We’re really pleased to hear you’re happy with both the service and the workmanship.
Our team takes great pride in carrying out installs neatly and professionally, so it’s great to know that came across.
We’ll be sure to pass on your kind words to the team, and if you ever need anything, we’re always here to help 💙
Reliable and efficient customer service.
2026年2月11日
WightFibre からの回答
Hello,
Thanks for your great review! ⭐
We’re really pleased to hear you found our customer service reliable and efficient, that’s exactly what we aim for.
If you ever need any support or have any questions, our team is always here to help! 💙
Signed up for a 12 month discount
Signed up for a 12 month discount. Lasted one month and then it went up to more than I was paying with my last provider so I have gone back to them. 12 months should be honoured no matter when you join. I phoned to talk to someone but they were uninterested. Not very savvy Customer Retention!
2026年2月10日
WightFibre からの回答
Thank you for your review.
All of our offers, including discounted pricing, are clearly explained at the point of sign-up, including when any price changes will take effect. Customers are specifically advised that annual price adjustments apply each April, so there should be no ambiguity around when pricing may increase.
For that reason, the pricing applied to your account will have been in line with the agreed terms. However, your comments regarding how your call was handled are noted, as this does not reflect the standard we expect.
If you would like us to review your account and the details of your offer, please contact us at complaints@wightfibre.com and we will look into this further.
Great service and great coverage.
2026年2月9日
WightFibre からの回答
Thank you for your kind feedback—we’re really pleased to hear you’re enjoying the service and coverage.
Best regards,
Wightfibre installers
Came exactly when promised and the installation team did a fantastic job, very polite and helpful lads
2026年6月5日
自発的なレビュー
WightFibre からの回答
Thank you for your great feedback! We’re really pleased everything ran to plan and that our installation team left a positive impression. Many thanks.
WightFibre からの回答
Thank you for your kind feedback. We really appreciate it! Many thanks.
The service from Wightfibre has been excellent
The service from Wightfibre has been excellent! We have had the odd hiccup but every glitch was resolved promptly and poolitely. Very pleased so far!
2026年3月5日
WightFibre からの回答
Hello PT,
Thank you so much for your lovely review! ⭐
We’re really pleased to hear you’ve had such a positive experience overall.
We appreciate your understanding that the odd hiccup can happen, and it’s great to know the team were able to resolve everything promptly and politely—that’s exactly what we aim for.
Thanks again for your support, and we’re delighted you’re so pleased with the service so far! 💙
Great service from the delightful young…
Great service from the delightful young intelligent men who actually did the groundbreaking work ,Kireon actually swept the floor , after drilling holes for wires to be placed.
The public relations department do require attention was not impressed by the initial contact .
2026年3月5日
WightFibre からの回答
Hello Marianne,
Thank you so much for your fantastic feedback! ⭐
It’s great to hear that the team made such a positive impression—Kireon will be especially pleased to hear you noticed his attention to detail 😊
We’re really glad you were happy with the installation work, but we do appreciate your honest comments about your initial experience with our team.
That’s certainly not the first impression we want to give, and we’ll be using your feedback to help us improve.
Thanks again for taking the time to share your thoughts—we really appreciate it! 💙
WightFibre からの回答
Thank you for taking the time to leave a review. We’re really pleased you’ve had a positive experience overall. We’re always looking to improve, so your feedback is really valuable to us – if you’re happy to elaborate on the one slip up, we can hopefully learn from it and do even better in future. Best regards
WightFibre からの回答
Thank you so much for your kind words! We’re really pleased to hear you’re enjoying the service and that both the broadband and support have met your expectations. It means a lot to the team to receive such positive feedback, and we’ll be sure to share this with them. Best regards.
Internet is really good but for some…
Internet is really good but for some reason the tv won’t stay on bbc for more than 15 20 minutes.
2026年2月17日
WightFibre からの回答
Thanks for your feedback. We’re really pleased to hear the internet service is working well for you.
We’re sorry to hear about the issue you’re experiencing with BBC iPlayer. That doesn’t sound right, and we’d like to look into it further for you, especially if you’re using the WightFibre TV device we supplied.
When convenient, please get in touch with our support team so we can investigate this specific issue and help get it resolved. Best regards.
Fast and reliable good price happy with…
Fast and reliable good price happy with it so far
2026年6月3日
自発的なレビュー
WightFibre からの回答
Thank you for your review! We're really pleased to hear you're finding the service fast, reliable, and good value. It's great to know you're happy so far, and we appreciate you taking the time to share your feedback. Best regards.
Great installation
2026年6月2日
自発的なレビュー
WightFibre からの回答
Thank you for the 5-star review and the kind words. Best regards.
Taylor and his workmate were very…
Taylor and his workmate were very friendly and efficient workers they explained everything to us with patience so we understood everything.
(We in our 80,s)
Wightfibre has been a great company to deal with from start, from customer service through to the engineers.
2026年4月8日
WightFibre からの回答
Thank you so much for your wonderful review — it really means a lot to us.
We’re delighted to hear that Taylor and his colleague made such a positive impression. Providing friendly, patient, and clear support is exactly what we aim for, so it’s great to know they took the time to explain everything in a way that worked for you.
It’s also fantastic to hear that your whole journey with WightFibre, from customer service through to installation, has been a positive experience.
We truly appreciate you taking the time to share your feedback, and we hope you continue to enjoy your service with us. Best regards.
When I changed over to wightfibre it…
When I changed over to wightfibre it was £25.99 for 12 months and now not even 3 months later it's £29.99 so much for the 12 month deal that you signed up for
2026年2月3日
WightFibre からの回答
Thanks for taking the time to leave a review, and I’m sorry to hear you feel disappointed by the change in price.
All of our residential services are provided on a rolling contract rather than a fixed‑term agreement. As outlined in the terms accepted at sign‑up, prices are subject to an annual adjustment each April. This year’s increase was a flat £4 per month and applies to all eligible residential customers, including those within their first 12 months, as the contract isn’t fixed‑price.
We completely understand how this can come as a surprise if you were expecting the price to remain the same for a set period, and we’d really like the opportunity to review your account and make sure everything has been applied correctly.
It looks like we haven’t heard from you about this directly yet, so please get in touch with our Customer Service team who will be happy to go through your account, explain your options, and see what we can do to help. Best regards.
WightFibre からの回答
Hello Mr Warren,
Thanks so much for your fantastic feedback! ⭐
We’re really pleased to hear you had a smooth installation, great service, and are enjoying the fast speeds.
It means a lot to the team.
If you ever need anything, we’re always here to help! 💙
WightFibre からの回答
Hello Steven,
Thank you so much for your amazing feedback! ⭐
We’re absolutely delighted to hear everything was 100% perfect for you.
It really means a lot to the team, and we appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help! 💙
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