After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have n... もっと見る
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The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister. They did their very best to run the cable where we preferred it to be. The wiring was at... もっと見る
企業が回答しました
I was worried about the installation not wanting my garden dug up to lay the access cable - the engineers were excellent and listened to my concerns and made sure I was happy with the install. I now h... もっと見る
Customer service is amazing. The WiFi service is awful. I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible. The price is the only thing th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
当該企業による記述
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
連絡先
Communications House, 56 Love Ln, PO31 7EU, Cowes, 英国
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
優良
4067件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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WightFibre からの回答
Hello PS,
Thank you for the brilliant feedback! ⭐
We’re so pleased to hear you’re enjoying a quick and reliable service!
Thanks for choosing WightFibre! 💙
100 times better
100 times better, than who I was with before, plusnet. & alot cheaper, & faster, thanks to my sister. Wish she told me about Whitefiber alot lot sooner.
2026年2月15日
WightFibre からの回答
Hi there,
Thank you so much for the fantastic review! ⭐
We’re really pleased to hear you’re enjoying a faster, more affordable service – and a big thanks to your sister for recommending us too 😊
Welcome to WightFibre, and if you ever need anything, we’re always here to help! 💙
The 2 installers were polite
The 2 installers were polite, friendly, consultative on the installation, and efficient. Please tell them great job from me.
2026年5月15日
自発的なレビュー
WightFibre からの回答
Hello Anthony,
Thanks so much for your kind review! ⭐
We’re really pleased to hear our installers made such a positive impression—they’ll be delighted with your feedback.
We’ll be sure to pass on your thanks to them.
If you ever need anything, we’re always here to help! 💙
I changed from Vodafone to…wightfibre
I changed from Vodafone to wightfibre.as I had a salesman call at my door .
Very polite and Professional and he did not Rush to get me to sign up.
However I did and the best move was outstanding Results.
So 100% to wightfibre and Thank you.
2026年1月16日
WightFibre からの回答
Thank you for your kind review! We’re really pleased to hear you had a positive experience with our team and that switching to WightFibre has worked out so well for you. We really appreciate your support! Best regards.
First class service
First class service. The phones are manned by professionals who know their stuff, and you get through within seconds. Wight Fibre are so much better than the big players , and less expensive too.
2026年2月11日
WightFibre からの回答
Hello Adrian,
Thank you so much for your 5‑star review! ⭐
We’re delighted to hear you received first‑class service and found it easy to get through to our knowledgeable team.
We really appreciate your kind words and are glad you’re enjoying great value alongside great service.
Thanks for choosing WightFibre! 💙
WightFibre からの回答
Hello Marie,
Thank you for your 5‑star review! ⭐
We really appreciate your kind words and are pleased to hear that no matter the issue, our team has been able to get it sorted for you. We’re always here if you need us! 💙
After 1 month you put my monthly…
After 1 month you put my monthly payment up £5 that made you expensive
2026年2月11日
WightFibre からの回答
Hello Mr Chiverton,
Thank you for taking the time to leave your review.
We’re sorry to hear you feel disappointed about the price change.
For clarity, the increase you’ve mentioned was our annual April price increase, which applies to all customers and is something most utility providers carry out each year. In this case, the increase was £4 per month, not £5, and this was explained at the point of sign‑up as well as in advance of the change.
We appreciate that any increase can be frustrating, and we always aim to be open and transparent about our pricing.
We’re sorry to hear this led to your decision to leave and wish you all the best going forward.
Nice quick and easy instalation
2026年5月12日
自発的なレビュー
WightFibre からの回答
Hello Jake,
Thank you for your 5‑star review! ⭐
We’re really pleased to hear your installation was quick and easy. Enjoy your new service! 💙
It works so fine
2026年1月14日
WightFibre からの回答
Hello Kevin,
Thank you for your 5‑star review! ⭐
We’re really pleased to hear everything is working well for you.
Enjoy your service! 💙
It was proffessional easy and explained…
It was proffessional easy and explained well carried out precisely great company
2026年2月9日
WightFibre からの回答
Thank you for your kind feedback. We're really pleased to hear that you found the service professional, easy to follow, and clearly explained. your comments mean a lot to the team. Kind regards.
Generally the service is good
Generally the service is good. I had a couple of problems in the beginning but they were sorted very quickly. It turn out to be a bit more expensive than I expected.
2026年1月12日
WightFibre からの回答
Hello,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’re generally happy with the service and that any initial issues were resolved quickly by the team. We do understand your comments regarding pricing and appreciate you raising this.
Your feedback is valuable and helps us continue to review how we deliver value alongside a reliable service.
Thank you again for choosing us.
Best wishes.
Good customer service.
2026年1月12日
WightFibre からの回答
Hello,
Thank you for your review.
We’re really pleased to hear that you received good customer service and appreciate you taking the time to share your feedback with us.
Best wishes.
Fast Broadband / WiFi
Fast Broadband / WiFi . Efficiently installed by your engineers who arrived on time, who were courteous, friendly and very helpful.
2026年2月8日
WightFibre からの回答
Hello John
Thank you very much for taking the time to leave us such a lovely review.
We’re really pleased to hear you’re enjoying fast broadband and WiFi, and that our engineers arrived on time and provided a courteous, friendly, and helpful service.
I’ll be sure to pass your kind feedback on to the team, they’ll really appreciate it.
Thanks again for choosing us!
Bets wishes.
The installers were very pleasant and…
The installers were very pleasant and attentive, causing no stress to myself even though they had some issues drilling for the cable by my flat door, and any phone calls I made the staff were very pleasant. Onle one slight issue that I asked for my phone number to be transferred and it hadn't been actioned, but that is beling sorted
2026年5月7日
自発的なレビュー
WightFibre からの回答
Hello Mr Clark,
Thank you so much for taking the time to leave us a 5‑star review. ⭐
We’re really pleased to hear that our installers were pleasant and attentive, and that they helped keep the installation as stress‑free as possible, even with the challenges around drilling.
It’s also great to know our phone team made a positive impression when you contacted us.
We’re sorry that your number transfer wasn’t actioned initially, but we’re glad this has now been picked up and is being sorted for you.
Thank you again for your kind feedback — it’s very much appreciated. 💙
WightFibre からの回答
Hello Marilyn,
Thank you for the lovely 5‑star review! ⭐
We’re really pleased to hear you received excellent service and quick responses to your questions.
Providing fast, helpful support is exactly what we aim for, so your feedback means a lot to us.
Thanks again for taking the time to share your experience. 💙
Excellent company
Excellent products, services and support teams. I have multiple services with them. I got through to the support team and they resolved my issue straight away. Happy days.
2026年1月8日
WightFibre からの回答
Thank you so much for your fantastic review! We’re really pleased to hear you’re enjoying your services with WightFibre and that our support team was able to get things sorted quickly for you. It’s great feedback like this means a lot to us. If you ever need anything in future, we’re always here to help. All the best!
FRIGHTFIBRE
FRIGHTFIBRE
Be very careful and mindful when agreeing to an installation , the engineers attention to detail is beyond a disaster , they will drape any old wires drooping across your property,they will leave 10’s of metres of coiled up wire tied up in bunches with cable ties in whatever colour they have on the van , no quality inspection no pre thought just slap it up and run but it’s only £20 pm to look at . I would insist on a pre agreed installation inspection then do not pay until you are happy with how it looks . Our Victorian building appearance is spoiled by this while we wait for someone to come and put it right and conceal the eyesore .
2026年5月1日
自発的なレビュー
WightFibre からの回答
Good morning Clive,
Please can you provide us with more information, as we cannot see you as an active customer on our network.
Thank you
WightFibre からの回答
Hello Ashley,
Thank you for your lovely review! ⭐
We’re really pleased to hear you found the set‑up polite and respectful.
I’ll be sure to pass your feedback on to the team. 💙
excellent service .
2026年1月6日
WightFibre からの回答
Hello Anna,
We’re really pleased to hear you received excellent service.
Your feedback means a lot to the team, and we appreciate you taking the time to share it.
Best wishes.
Complete system failure in my area
Complete system failure in my area. As I am at present suffering massive health anxiety and no proper phone service over last 2 nights this caused a total breakdown in my ability to cope. This documented failure only covered last night but I had been having problems for a day or 2 and was not dealt with swiftly enough Causing severe distress last night and the previous evening a matter which my GP did not take seriously enough. I await this evening with trepidation can this happen again and not be dealt with as no contact can be made? at the time if housebound or out of hours or an isolated instance. ?
2026年4月30日
自発的なレビュー
WightFibre からの回答
Good morning Patricia,
When you contacted us, you explained there had recently been external works at the property and were concerned this may have affected wiring or equipment. Our checks confirmed the network connection was live and working, with no outage identified. The issue was resolved during the call by rebooting the equipment and reconnecting the Wi‑Fi, and service was confirmed as working before the call ended.
As a precaution, you were advised to monitor the service and contact us again if any further issues occurred. If there is more to the issue than described, please contact us by phone or email at help@wightfibre.com so we can review this further.
Thank you for taking the time to leave feedback.
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