Airport Bus Express レビュー 

It was my first time travelling with Airportbusexpress, but the staff were really helpful to directing me and making the overall journey pleasant!

The bus arrived on time and the staff was helpful from the beginning till the end.

Great experience! The coach was new and comfortable and the staff very helpful. I had a problem with my ticket but the management team promptly helped and sorted it for me. I’ll definitively use them again!

I had an issue with my ticket when i bought it online, i called the customer service and they have resolved the issue instantly, great buses as well

Hello,

Tuesday night I land and I was looking for the bus to Stratford, arrived on the bay and was no staff to give any info to the customers. Many of us looking for a way home and a lot stay on the ground I think is for the good of the company you have someone to help.

Hope this get better soon as we end up going with national express.

Arrived at stansted airport and went to buy ticket for the national express which had £7 plastered all over the ticket office walls and even on the girls jacket who was serving us Also on jackets was £7 or £8 on girls jackets collecting tickets at the bus. When we went to pay it was £16 per person. I complained of false advertising to be told the manager knows but won’t change the advertised price to £16 .,other then that it was a good trip to London.? Please would the manager in charge of Stansted Airport office please do your job and manage and stop advertising false pre covid prices

It was fine. It was a bus. It had wifi. Seats were a little short for a 6-ft person. It left exactly on the stroke of 2.10AM (so don't arrive a minute late!) and arrived at Stansted Airport on time to the timetable.

What made it 5-star-worthy was that National Express was sold out and Stansted Express wasn't running, so it was great that this was available. Also, because people don't know about this service, there weren't many people, so it was very calm and quiet. National Express buses were packed!

The only express thing I'v seen is the excuses they make to justify delay after delay. Ridicolous how they manage the costumer service. Worst experience ever. Never again

I was apprehensive to book consider the largely negative reviews but I found this service to be perfect! On time to pick up, friendly staff, and took 45 mins to get to Stansted. Good temperature on the bus, it was clean, and the music level was good. I booked my ticket the night before - they obviously give priority boarding to people who have booked in advance. Used the service back to London after my holiday / shorter queue than National Express, too. Very happy, will use again.

I bought a ticket with this company from Stratford to the airport. All their buses were running late during all day and my ticket was in the evening, but they didn't warn me against the delay. When I arrived in the station where was nobody from the company and I was finally informed about the delay for a security member of the station, not for the company.
When I was informed it was too late and I missed the flight, with all the inconvenience that it had (pay a new flight, stay in London for another day, change a work shift...).
All their buses had a delay and they didn't noticed me about that, buy they say that it is not their responsability.

Would never again as bus was late 30 minutes. Driver couldn’t speak English and unprofessional

Made the mistake to buy a ticket with this company in Stansted at around midnight. Their employees kept lying to us about a bus that was about to arrive but in fact we had to wait ~2 hours for the very first bus. Unfortunately there were too many people waiting in the queue and we had to wait for the next one.
The timetable is a joke: either they are not able to follow it or they intentionally lie.
We asked for a refund but they didn't want to give it to us. However, just for the record, I have seen some other people shouting to get the refund and I think eventually they manage to get it.
I will never use them again.

We wanted to go out at Mile End, the person standing to sell tickets when we got off the plane said he was selling for National Express. Went to get our coach to be told by lady we had to get back in the queue for Airport Bus Express and go to Liverpool Street. Their useless manager refuses a refund, it was not his problem! This company lie to get money.

Do not use Airport express. This company is a joke.
I have used it two times. The first time, a few weeks ago, I thought it was a bad day for them and so I gave it another go today.. Made a mistake.
The staff is extremely rude and you wait forever when it's supposed to be every 15 mins. They wouldn't let me take my bag with me when I explained I had expensive camera gear and that I didn't mind taking it on my lap. I was very calm and the man was just shouting at me, I mean he could have said "please don't take your bag with you it's too big" but instead he went like "BAG!!!! BAG!!!" I didn't even know he was shouting to me, I turned around. He could have said hello, talk to me nicely and understand why I wanted my bag with me, but instead he just shouted at me. I ended up having to shout back to him and turn around to get in the bus with my bag because there was no way I was leaving it in the bagging thing. I don't see in what way the fact that I take my bag with me is a problem or make the journey any different. There was no point making a fuss. I heard him shout on other customers then about their bags too. I thought "is he evet gonna leave those people alone or what???"
I am not surprised to see all these bad reviews here.
As I saw in someone's review, the company should be revoked.

Yesterday the bus stopped at Stratford, our stop where only a few people get off.. , me and my friend were at the back of the bus, we had to leave people pass in order to get our stuff in the bagging area. By the time we took our bags out and put on our clothes, the bus driver started the engine and started leaving. We politely asked him to stop and he just shouted at us. We explained we had to let people pass and put on our coat and that he should treat customers with more respect. he didn't even look at us he just gave out.
Every single person in this company is rude, has no respect, never say hello or goodbye, the seats in the buses are very uncomfortable, absolutely no leg room

Stansted airport bus express should have their license revoked for dishonest business practices. They knowingly mislead vulnerable travellers and grossly oversell tickets. The agent in the airport will lie unabashedly, stating that buses leave often (every 15min). I am writing this with freezing fingers in January after waiting outside for an hour and counting. Stansted airport bus express is unethical. Don't make the same mistake I did, take the national express or the train, save yourself the hassle and don't support these swindlers.

Running 15 min late, none apologised, it is rather messy. I could have chosen National Express which has 2 buses during my waiting time. Lower prices justified by the quality.

Terrible service! Abusive man.
I bought a ticket and then asked if I can get off at another stop and he was rude and sarcastic with his answer. I didn’t understand as he kept changing his answer to me. When I said I didn’t understand, he told me that maybe my English should be better. I said he is incredibly rube, and from then the sarcasm became aggressive and he started to take my picture with his phone. As a woman on my own I felt very vulnerable and unsafe. I see everywhere this company has bad reviews so why don’t they have customer service classes for their staff.