Airport Bus Express レビュー 

I bought a ticket from Airport Bus Express having been told by the ticket officer that there was a bus departing from Stansted for Liverpool Street in 4 minutes, and another in 20. In reality when I arrived at the bus station the next bus was not for another 35 minutes, which would have made me late for my connecting train. Therefore I had to rush to the train station and travel on there instead. I emailed Airport Bus Express asking for a refund since they gave me false information about departure times, but they ignored it - and have ignored all my follow up emails. Wouldn't even show the courtesy of replying back to say no. Don't use them.

More of a bus scam than a bus service. You will be late!

Elendig service!
Først kommer de 40 min for sent, så er bussen overbooket og vi er tvunget til at tage den næste, den skulle så komme inden for 30 min. Vi valgte at tage en taxi for at kunne nå vores fly - hvilket vi ikke gjort. De mente ikke at de havde noget ansvar i sagen, men vi fik lige en ekstra udgift på 550 pund, fordi at de kom forsent.
Jeg bruger ALDRIG deres service igen!

We bought tickets from Stansted to Baker Street with Airportbus Express. The original route was supposed to be Stansted > Baker Street > Victoria. We confirmed this twice with members of staff and the driver before boarding, however, not only was the coach late (waiting for the sale of more tickets) but it went first to Stratford, which delayed the trip in 50 minutes. When asked, the driver said he had to go there because of two passengers. OMG!!!! This is ridiculous. Extremely unreliable!!!Do not use if you are in a hurry.

Really bad organisation of the queue.
They sold us the ticket saying that we should running to get the 10 am bus. 50 min from Stansted to Victoria Station.
Now is 11:00am and we aren't half way of the Queue. Pay little more and get the National express is my advice

I couldn’t give them 0 starts.
Had a ridiculous experience where the traffic was diverted just a few miles away the airport and the driver was completely clueless, took the wrong exit and ended up in the traffic jam as a consequence of a car accident. Based on google maps, if he had took the right exit traffic was normal and blu.
It took more than a hour to get to the airport and obviously I missed my flight.
The worst thing was that the driver was on the phone distressed with the main office begging for instructions as he didn’t even know the major roads in London. ( National Express bus easily took the right exit without hesitation and probably arrived to the airport on time !! )

UNPROFESSIONAL AND TERRIBLE!! We bought return tickets by arriving on Stansted airport and there were troubles during both ways. On the way from the airport to London empolyee rushed us to buy the return tickets because, as she said, bus is leaving in 8 minutes. At the end we waited in queue almost for an hour! By boarding they reserved 4 seats for us for the way back, 9:30 am. First thing we found out when we got to the station was that the bus is 20 minutes late. Ok, that is understandable, it is London. But then the empolyee said the 9:30 bus was cancelled and we have to wait for another bus arriving at 10:40. Just like that, first it is late and then it is cancelled. That is inadmissible!!! I asked three times the employee if he is sure we will get into the 10:40 bus, because, you know, we needed to be on time for our flight., but I had never got an answer. Furthermore, next we got an info that the 10:40 bus is late too, at first it was 15 minutes, then 5 and maybe we would have been standing there till now, who knows.To be in time for our flight we had to buy four extra tickets to another bus. After we got back home I sent 2 emails to the company asking my money back, but I have never got an answer.

Autobus Sporchi, se l aereo e' cancellato non ti rimborseranno mai anche inviando svariate email senza mai una RISPOSTA

Don't do it.
The few pounds you save over National Express will guarantee you miss your flight or connection.

Usually I don't write reviews, but the discrepancy between what was marketed on airportbusexpress.co.uk and what happened in real life was just not okay.

We had a very important appointment in central London, and was looking for a bus shuttle service since the train was undergoing maintenance during the morning, 3rd of Feb 2018. On the homepage airportbusexpress had in their FAQ list, that in the case of a full bus an additional bus would be supplied. Therefore it was the perfect choice when going to London.

When we turn up 10 min before departure the bus is full and 5-6 people was waiting in front of us. When asking the staff about a seat on the bus or an additional bus they where very rude, telling us to just be there before (we had no luggage apart from my girlfiends purse). When confronted with the info in the FAQ section on their webpage the answer simply was: "Yes, and a bus is on its way". My thought was, okay, we are keeping the departure time of 08:45, but no no. Apparently the bus "on its way" was the already scheduled regular bus at 09:15, and not an additinal bus.

If you have an idea about providing a possitive customer service and generating regular happy customers, step one is getting the expectations right. Promising extra busses depending on demand to ensure 0-wait and no full busses is ONLY okay if that is actually happening.

In this case a ½ hour delay meant alot. Very dissapointing service.

Furthermore it should be noted that the bus driver seemed very distressed and unsecure. He also kept wiping the outside of his passengers window, even when going at the highway.

Booked a trip from Victoria to Stansted. Waited for 50 min bus never came. Ended up buying train tickets. Spend 20 pounds more. Tried to contact, no response. After an open post on Facebook (which they later on removed) I got an reply. The bus did come and I should have booked an earlier one. So no refund. Bad, bad customer service, never again!

Emailed them waiting since 5 days on a response their customer service is there but not helpful at all when I asked for compensations they stopped replying. I am out of pocket by £20 with buying this last minute ticket to not miss my flight.
I made a complaint online on Facebook and emailed their infoairportbusexpress email but nothing.
This was my birthday weekend and their horrible service upset me very much!

I am still waiting on a response from them!

I bought a bus ticket from this company over 2 weeks ago on their website. I have been charged and it said I would receive it via email. I received nothing.
A week after, I submitted an online contact form - no response. I have since phoned them twice. Both times I have spoken to someone who speaks very little English. The second time, she took my email address, was barely able to take it down even after I spelled it phonetically - and she hung up on me after I asked her to repeat it back to me as she couldn't. I still have no ticket - and will be contacting my credit card company for a refund.

At our arrival at Stansted- London, we booked a return ticket to and from Victoria station. Unfortunately the day we had to go back to get our plane, their bus never showed up, we waited for nearly two hours and by luck Terravision coach staff allowed us to get on their coach (and we had to pay again) to get to their airport so that we wouldn't miss our plane. We were not the only ones waiting for their coach, others had to do just the same. The worst thing is that one of their bus was parked behind the coach station but without any driver on board, all along the time we had been waiting!!! And I wrote to them to ask for an explanation but they never answered back. Avoid that company!!!