Avon Cosmetics レビュー 124

Wow, I did not think I would ever need to give Avon an awful rating. Their reps' phones are switched off, the customer service number is disconnected and they have not picked up my email from 5 days ago. Item arrived damaged and it looks like that's just too bad. Will not ever use them again.

As an Avon Rep for over 40 years with an exemplary account I found myself charged a late fee for £20 due to a family sudden bereavement. Avon refused to waive this charge and referred me to their terms and conditions. According to their T&Cs they should have contacted me to advise of this charge but never did. It took 6 weeks for their Finance Team to respond to their “investigation” and this was by text message on WhatsApp. No telephones or way of contacting them other than a useful virtual assistant. Totally frustrated and have now contacted my customers and closed my account. Will never deal with Avon again and would encourage others not to get involved with them.

It is been 6 days now my order haven't dispatch yet. I emailed them no reply to my email. Terrible experience . I want my refund.

After having an Avon rep.for many years, I found myself without one, so I started ordering on line. The last couple of orders have been problematic, due to the delivery company. I have been amazed at the speed and efficiency of Avons customer service, Fast & Brilliant. Replacements and refunds within 48hrs. Service you don't get very often these days. 10/10 + Thank you Avon!

I placed an order which had an item missing 2 months ago. After sending many emails I have finally been refunded this last week. Customer service is very slow and I dont really feel it should be up to me to keep chasing. But at least I did finally get refunded

Item not delivered. All the phone numbers on website and complaint pdf do not work all out of service. Do not respond to email or WhatsApp. Looking at other reviews this is common practice. Both Avon and Evri are complicit.

Please do not order from Avon they don’t operate with a contact number you can call. If you are an agent they don’t respond back to you and after weeks of chasing they add late payment charges which they don’t remove as they say these are added automatically. Please
Stay clear of using Avon or Becoming an agent !!!!!!

I am so HIGHLY disappointed about the mismanagement of my products by AVON COSMETICS. It has been a month since I have purchased and paid for my products and have still not received a single item- more so neither has AVON, such a reputable company has not bothered to contact me yet my money has been taken. Most frustrating is that there is no number to contact AVON, such a massive company?
It is a level of ridiculous right now that I have paid for something a month ago and have still not received it!

Terrible customer service. Contacted Avon to ask how to do a return. Followed instructions to the letter. Several months later after lots of chasing, Avon is now unwilling to process the returned products. They’ve confirmed receipt of the parcel (and returns form) but won’t refund, or exchange, or provide credit note or return items. They have both the payment for the goods and the goods themselves. Absolutely scandalous unethical behaviour. Avoid

Nothing is right with Avon! Parcels from Evri go missing, or are very badly damaged, plus products go missing from parcels. Unable to contact Avon by telephone, send an email and get no reply. How can I get a refund? Avoid this company like the plague.

So disappointed that the brilliant Avon Works So Soft facial hair removal cream has been discontinued in favour of a new and horrible product. Why, for Pete’s sake?? Why change something that’s gentle and WORKS with something that stings. I could cry.

I always like to buy product items from Avon, especially make-up items. My courier, I have had for a good while now. I wouldn't want to change her for the world.
There is an item I have bought and it suits me to the ground, I have tried many eyebrow products, they have all been good, but, this one is perfect, it is called "Avon Power Stay 72H", and does exactly as per the products details. When I shower it doesn't always come off, although, that depends, if I use my facial products. I definitely recommend this product.

your sales rep, Arizona ratcliff, called my mother the r word and was being super racist. Do better!

Another company that appears to be going to the dogs!

My last few experiences haven’t been great. Very late deliveries. Items not available by the time they do the picking etc, but ever the optimist I decided to place another order on December 19th with upgraded next day delivery.

Here we are…January 5th and it hasn’t even been picked yet!
Contacted them early Saturday morning via WhatsApp (as their website suggests) and although it’s not an instant messaging service, so far just radio silence.

They seem not to give a rats backside about their customers or their loyal reps. The fact this is a claimed account yet they choose to ignore all reviews; speaks volumes.

I bought a hairdryer but unfortunately the dryer was dangerously faulty. It glowed up inside and started to melt the brush attachment. Next thing my fire alarms inside my house went off. I sent it back immediately informing them of this. Now over a month later I’m still waiting for my reimbursement even though they said it has been processed and to resolve this issue. Now I will have to involve my bank to dispute this. So disappointed with Avon. I will never order from them again.

Very bad customer service I have ordered but after 1 and half month it’s still not delivered and whenever i ask for refund they ask me that it’s done and whenever i check my account they are not refunding me I don’t know what they have done with parcel or what the parcel company did but litterally its rediculous for keep asking for our own money i am and please can anyone guide me where i can complain to get my refund.i tried everything thankyou.

What's going on with the Avon tinted moisturiser. My eyes have been streaming for days, and my nose is like a tap, drip, drop. The skin around my eyes is swollen and peeling too ??
I have no known allergies at all, but this stuff must be really harsh. Its taken me a while for it to click, as I thought I had a cold again.
Its the moisturiser !!!!!!! BEWARE

As an Avon Rep for only 6 months, I am very disappointed in the company, and now leaving asap.

Historically, there have been lots of problems placing orders online, as the website is quite often not working properly.

Anyone considering joining as a rep, please read all the info as to how much it will cost you each campaign to purchase the catalogues, handling charge, and delivery charges before signing up.

As a person with only a few customers, ordering 10 Brochures cost me £9.40, delivery charge £3.50, and handling fee £1.25 a total of £14.15. I sent an order in beginning of November of £100 plus but got no discount on the order as it was my first order in this quarter, meaning I am £14.15 out of pocket this month along with my time and fuel costs.

Unless you plan to push for large sales every month, think carefully.

I order Avon from a lovely representative but she is sometimes weeks late with the brochure due problems with the Head Office delivering them. They have also stopped selling certain products which l have been buying for years. Their lipsticks and nail varnish colours never matches the photo in the brochure. My last order had a product missing due to it selling out. Funny that as it was at a reduced price. When they are back in stock it will be at the usual price again. I have now starting ordering their products from online sites and hope they are safe. The packaging is exactly the same and so far l have had no adverse effects.

Terrible customer service. I am trying to return lipstick that does not match the colour and I can not. The return company told me they were going to collect it but failed to do it twice. I complained to Avon and all I get is someone will contact me in 5 days it has been 2 weeks now.i don't recommend to buy anything from Avon. Terrible customer service. I will get my make up and skin care from somewhere else