BMW Motorrad レビュー 

I bought an Approved S1000R from Dick Lovett in Bristol. The bike had it's 18k service prior to delivery. When I collected the bike I complained that the new chain was too long (as there was no room to adjust) and the rear suspension wasn't functioning correctly.
The chain was found to be fitted incorrectly but the rear suspension took 3 visits over 5 weeks, and an independent report, to be replaced.
On the next rideout after collecting the bike a fork seal developed a leak. I supplied photos and after several visits BMW still have failed to accept it's an issue - I was told it's acceptable for this to happen. As a Manx GP competitor I was mortified.

At great expense to myself I have returned the bike to BMW rather than refinancing another bike. To add insult to injury no one dealing with my complaint was available to receive my paperwork; despite knowing when I would be arriving.

Avoid

Achat d un RT 1250 et refus de la part de BMW de prendre en charge le remplacement d’un cardan de transmission sur une moto de 28000 km. Le prétexte ? J effectue mes révisions hors réseau ! Mais bien sur que oui sale chien !! 400 balles l entretien minimal alors qu’ailleurs je le fait pour moitié prix.
Service client incompétent et inefficace servant de cache misère et d’illusion pour donner l’impression qu’il sont proche du client et soucieux de la qualité de service.
2 eme BM acheté et pour ma part cette marque est une supercherie.

1200GS de 2015 et 73000 kms avec tous les entretiens effectués en concession. On me réclame 1400 € pour changer la roue libre du démarreur sans aucune prise en charge de BMW après avoir fourni carte grise et toutes les factures. BMW considère que c est de l usure normale (ce que je veux bien entendre si je me servais du démarreur 10 fois par jour ce qui n est pas le cas). J ai essayé de demander une prise en charge uniquement de la main d œuvre : refus également : financièrement trop lourd pour BMW ?

Visited Dick Lovett in Bristol for there test ride event a few weeks back, followed with a trip to view a used bike last weekend. Very friendly staff and the bikes are well presented. Highly recommend

Acquisto una F900xr a fine giugno; dopo 35 gg te la scontano di 2000€. Comunico al servizio clienti il mio disappunto è l’operatore fa spallucce e chiude in fretta e furia la comunicazione. Dopo un mese dall’acquisto rimango in panne e mi rivolgo all’assistenza per il recupero del mezzo. E’ mancato poco che l’operatore non mi mandasse a quel paese. Si vantano della loro serietà e professionalità ma è solo un abbaglio in questa estate torrida. La mia prima volta con la casa tedesca e sicuramente l’ultima. Appena possibile venderò il motociclo tedesco con motore cinese e tornerò con costruttori più seri. Meditate gente.

R1300GS für 32000 Euronen ist die letzte Maschine aus dem Hause BMW. Nur noch Rückrufe, die man für teures Geld und verschwendete Zeit zum Rückruf bringen muss. Variokoffer die man nur mit "schicken" Zurrbändern benutzen darf. Ein Topcase das nicht ausgeliefert wird. Eine Servicestation, die seit Tagen nicht ans Telefon geht. Auf Touren ständig die Meldung "Motorsteuergerät defekt" nur noch langsam zur Werkstatt fahren. Einfach lächerlilch, was man sich da für sehr (zu) viel Geld antut!

Bin mit einer BMW 1250 GS unterwegs.
Anzeige „Federbeinverstellung defekt“ mit dem gelben Warndreieck und Ausrufezeichen erscheint. Werkstatt muss umgehend angefahren werden. Weiterfahrt nur bedingt möglich. Ich fahre zu BMW Martin. Der Chef selber: Nein , dafür haben die keine Zeit. Termin in 2 Wochen.
Man wird hier im Notfall stehen gelassen.
Auskunft BMW Kundenbetreuung: ist zwar nicht gut, aber man hat hier keinen Einfluss auf die Händler. Mobilitätsgarantie zieht erst wenn man mehr als 300-400 km von zuhause entfernt ist.
Toll. Zur Wartung wirst du gezwungen in die teure BMW Werkstatt zu gehen, um Garantie zu bekommen. Dafür bekommst du am Ende aber nichts im Notfall. Wird besser sein ein anderes Motorrad zu kaufen.

Avoid there aftersales is appalling and do not support under developed bikes customer services are students with no product knowledge they are there to deflect time waste and offer no support what so ever
they allow and support dealers to deceive and lie to maximise profit a shambolic timewasting outfit
who pass you about instead of dealing with it
their to infuriate

Acquistato la nuova BMW gs 900 adventure il 15 di aprile completa di valigie per fare dei viaggi e spostarsi in comodità senza zaini assurdi sulle spalle.
Il problema è che la moto era appena uscita e la bmw non forniva i supporti (telaietti) per agganciare le valigie .
Il venditore della bmw nova moto di Firenze mi dice che i tempi di attesa possono essere un po’ lunghi ed io gli do fiducia ed inizio ad attendere gli accessori originali.(povero illuso)
A luglio ancora nessun accessorio era arrivato, a questo punto con il venditore decidiamo di restituire le valigie originali e proseguire l’avventura con un accessorio di un altro competitor, ordinato con la promessa che in massimo una settimana sarebbe arrivato in concessionaria.
Fine luglio ancora niente di concreto ed il venditore dopo aver sentito l’azienda del competitor mi dice che forse arriverà tutto dopo il 20 di agosto, e mi comunica che loro chiudono per ferie e ne riparleremo a fine agosto.
A questo punto cortesemente gli ho chiesto se era possibile avere una moto in sostituzione con le valigie per effettuare le mie ferie visto il disagio subito da bmw .
La risposta è stata che con € 1600 potevo tranquillamente noleggiare una moto e con un 40% di sconto sarei arrivato intorno € 900 ……..
Lascerei stare BMW che oltre ad essere moto care non soddisfano nemmeno i clienti che acquistano senza dare problemi.

Bon accueil la prise en charge des clients est excellente

I bought a new S1000XR from Dick Lovett Motorad, following some negotiation on price, the salesman tried to palm me off with a different spec'd bike than we discussed. This was rectified however. i was then told the luggage i had ordered with the bike was on back order and would not be delivered with the bike. In a subsequent conversation with the salesperson he tole me it had arrived but the could coded decals were on back order and the locks required coding. When i collected the bike i asked to take the language & i would sort out the lock keying myself and call back in for the decals when available. He then told me the luggage was on back order and contradicted what he had told me on the phone. I was messed about when collecting and was waiting hours before the bike was ready. When i arrived home i discovered the AntTheft alarm was not responding to the key fob. I reported this immediately and no one has contacted me about the alarm issue or when the luggage will be available. Not a good experience so far buyer be ware!!

Since writing this review the manager made contact and has assured me that the issues I had experience would be resolved. My bike is booked in Aug 27, fingers crossed will update following my next visit.

I ordered a low seat for the BMW F700GS 2012 edition. I looked up reviews of motorad and all the reviews are negative and particularly mention delivery being so poor and to avoid. I thought I would give them a chance.

I paid a fair amount for delivery which was to my address. It litterally stated to my address. I was charged for this delivery.

A few weeks later I find out that my item has arrived in the UK and is in customs. I have to pay annother delivery fee of £72.00

I messaged motorad and got the response of it states this on the site, in my innitial email I explained it doesn't say that their will be a customs service charge. Lastly motorad blamed Brexit which has given myself and my friends a laugh. The person who emailed me clearly isn't professional so here's my unprofessional response from the former second highest contributor to the EU ...These Europeans are so bitter about brexit... get a grip, suck it up and do your job... you know... like we do you sausage and snail lovers jeez while I munch on my fish and chips. The site should either state it or add an additional charge. It stated clearly I was paying delivery to my address. This was not fulfilled and I dipped into my pocket at quite a shocking fee. If you sell and state the delivery address and take money to achieve this you have no right to lul a person into an additional hidden fee... lazy

I will never buy from motorad again. Disgusting company and I'll make a point of going out of my way to create public awareness

Vote with your feet people and walk away from motorad

Dopo aver chiamato varie volte la BMW Motorrad di Strasburgo, e dopo aver invocato varie volte il loro aiuto per il ripristino di una BMW RT 1250, perché c'era da cambiare candele e pulizia iniettori, ci e' stato risposto: "che solo per la diagnosi bisogna aspettare almeno 15 giorni" per poi aspettare e capire. Credo che i francesi devono ancora molto da imparare il senso dell'accoglienza e dell'aiuto verso chi e' un fedele sostenitore del marchio BMW
Meglio che cambiate mestiere voi di Strasburgo.

Per un aggiornamento software, primo appuntamento disponibile 10/10. Senza vergogns…..

Ich habe das neue Motorrad tiefergelegt mit tiefem Fahrersitz 2024 gekauft. Der Fahrersitz ist eine Katastrophe und eine Zumutung für eine neue BMW: der Sattel drückt dermassen in die Oberschenkel, dass die Freude am Fahren schon nach einer halben Stunde vergeht.
Make life a ride: aber BMW foutiert sich um die Anliegen der Kunden und meint, der Rest der Maschine sei ja ok und verweist mich an den Händler. Der hat aber einen Original-Sattel von BMW verkauft der untauglich ist. Ich erwarte von einem Anbieter eines Motorrades, welches CHF 25'000 kostet einen Service, der über den Kauf der Ware hinausgeht: aber offenbar weit gefehlt - schade!

Compro en Febero de 2024 BMW R1250 Rt del Año 2023 con 7000km. Hay que decir que la moto va perfecta, pero ya van dos veces que sale avería en el Ecall, te lo quitan con nuevo software, pero en el taller te smaseguran que volverá a salir, como así es, me parece lamentable que en una moto de este importe y de esta marca, no nos den soluciones a todos los usuarios que sufrimos este problema, y no me refiero a los concesionarios, si no a BMW España/Europa. Por cosas como estas se pierden clientes.

Assurdo comprato la moto a novembre 2023 nuova a oggi luglio 2024 non ho ancore le borse laterali prima e ultima bmw che acquisterò grande disagio recato visto che uso la moto per andare in viaggi lunghi delegato tutto già in mano all'avvocato di fiducia

Alors par ou commencer?? Les motos sont au top vraiment! Si vous devez par contre acheter une moto sur Lyon surtout fuyez Euro-Moto!!! Ces gens sont malhonnêtes à la limite de l'escroquerie! J'ai du passez par un avocat pour récupérer une somme d'argent qu'il me devait suite à l'annulation d'une commande du à un pépin de santé. Mais surtout si vous comptez sur BMW France pour vous aider à résoudre un problème , oublier! BMW France et leur service client ne servent à rien!!! Ils vous font miroiter leur aides , disent que les procédé du concessionnaire sont honteux et pas normal, pour en finalité vous dire: " heu... ce n'est pas de notre ressort ...." Bref un peu sadomasochiste je viens de commander ma futur BM chez hélice a Saint Etienne et je croise les doigts pour que tous ce passe bien!

PARK-LANE LONDON
The worse customer service I have ever experienced in my life! BMW has a great reputation for good aftercare, but this was terrible care from the start! I called Park Lane for a simple quote on a new TFT screen, front and back tires, and to finalise the quote stirring lock, also booking the annual service as last year was done by them, MOT as is due soon. I was promised that the quote would be emailed next day. Nobody from BMW Park Lane has phoned or emailed to update me and I was completely in the unknown. I tried calling at least 8 times without success , bottom line I am still waiting..
I urge everyone just to avoid Park Lane.
You are better off driving 2 hours out of London but getting a proper service.

Nach 40 Jahren auf verschiedenen BMW Motorrädern immer noch sehr zufrieden 👍