cestnormal レビュー 

214
•
TrustScore 5段階評価の4

3.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had a problem with my new Relaxed Jeans as there was a production flaw there. I wrote an email to C’est Normal support describing the issue. Zuzanna who instantly contacted me back was super kind an... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazing products, perfect fit, and outstanding customer service! The team is incredibly friendly, helpful, and flexible. You can discuss everything and always feel valued and well taken care of. This... もっと見る

企業が回答しました

5つ星のうち5の評価

⭐⭐⭐⭐⭐ Excellent customer service! I had an issue with a return and refund, but everything was handled perfectly. The team was extremely helpful, understanding and solution-oriented. Really happy wi... もっと見る

5つ星のうち1の評価

Beställde skor efter reklam på Instagram men fick fel storlek. Beställde stl 41 och mottog stl 44. Försökte ringa kundservice men telefonnr saknades. Mailade kundsupport och bad om ett byte... もっと見る

企業が回答しました


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

214件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 67%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(214)

過去12か月のレビュー数: 151件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Always Prompt and Speedy And Good…

Always Prompt and Speedy And Good Quality Only Thing Is you have To Be quick with ordering any item asthe brand IsPopular I am Now besides my purchase Waiting For a Restock Email. On other Items Tack Igen Ps not my first purchase One of many

2026年7月14日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Thank you for your continued support—it truly means a lot! We’re so glad you keep coming back and appreciate the quality and speedy service. Fingers crossed the restock email lands in your inbox soon. Tack igen!

5つ星のうち5の評価

Fast shipping and Premium Quality.

Fast shipping and Premium Quality.
Had an issue with one article having a slight scratch so I contacted them and they sent me a replacement directly. Customer Service is great. Overall can highly recommmend 10/10.

2026年7月14日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

We’re so glad we could turn a small issue into a positive experience. Thanks for highlighting our customer service team—we’re thrilled you’re happy with everything, and we truly appreciate the 10/10 recommendation!

5つ星のうち4の評価

Perfect shoes

Perfect shoes

2026年7月3日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Simple, but it says everything. We’re so glad you’re enjoying them!

5つ星のうち5の評価

Quality

I find the quality of the shirts fantastic. I received a shirt with some stains on it, but that was resolved properly, and exchanging a shirt was no problem either. Please keep producing.

2026年6月25日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Reviews like this mean a lot to us. We’re sorry the first shirt wasn’t perfect, but we’re glad we could get everything sorted quickly. Thank you for your continued support—we’re excited to keep creating pieces you’ll love.

5つ星のうち5の評価

Nice products - even better customerservice!

Love the quality on the products and the feel of the fabrics. Quick and solution-oriented customerservice if you need to reach out.

2026年7月6日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Quality and service go hand in hand, so we’re delighted both stood out for you. Thanks for the amazing feedback and your support!

5つ星のうち1の評価

Det tog två veckor att få min leverans

Det tog två veckor att få min leverans. Helt sjukt! Aldrig så att ni förekom och informerade utan det var jag som efterfrågade var mina varor var. Då började ni skicka en massa mail som beskrev hur era medarbetare fick jobba över för att lösa det som, enligt er, Bring ställt till. Inget initiativ till att skicka ut ersättningsprodukter eller så. Helt orimligt dåligt.

2026年6月13日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

We’re sorry that your delivery experience fell short. We understand how frustrating it must have been to feel like you had to chase updates yourself. Our goal is always to make things as smooth as possible, and we appreciate your honest feedback on where we need to do better.

5つ星のうち1の評価

Jag har väntat i 3 veckor

Jag har väntat i 3 veckor, och min order har ännu inte skickats.

2026年7月2日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

We sincerely apologise for the delay with your order. Three weeks without dispatch is not acceptable, and we understand your frustration. Thank you for your patience, and we’ll take your feedback seriously as we work to improve.

5つ星のうち1の評価

Mieser Kundenservice

Ich liebe die Produkte. Bin zufrieden mit der Qualität und der Style ist cool.
Kundenservice war bisher auch ok und hat 1-2 Themen solide gelöst und auch schnell. Aber das jetzt schlagt dem Fass den Boden aus. Mehrere Versuche den Kundenservice zu erreichen. Keine Antwort. Dann doch eine Antwort, dass sie meine nachrichten nicht bekommen hätten. Ich schicke die Nachrichten nochmals. Seit über 1 Woche wieder keine Reaktion. Schade, dass man auf diese Art und Weise Kunden vergrault. Wollte nicht wenig Geld ausgeben, das lasse ich jetzt lieber zumal die meisten Produkte, die ich kaufen wollte sowieso schon ausverkauft sind. Insgesamt zieht sich diese Farce schon fast 4 Wochen. Ich hab keine Lust mehr

2026年7月1日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Thank you for the honest feedback. We’re sorry that communication has fallen short and that you’ve been left waiting for answers. Regardless of what happened behind the scenes, we know that a customer should never feel ignored. We appreciate your previous support and will use this feedback to improve.

5つ星のうち5の評価

I recently had a US delivery issue

I recently had a US delivery issue, that normally would think i just lost my purchase. However, i decided to reach out to customer service.
First of all i was impressed in the response time. They immediately responded to investigate the shipping issues and gave me multiple updates. Without asking, they offered and replaced my original lost order with a new tracking and at zero cost to me.
I was especially impressed with Kerry the Community Manager of C’est Normal.
The confidence and reassurance that they would look into it and continued follow up until my order was resolved. I got my new order and am a happy long time customer.
Thank you C’est Normal

2026年7月1日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

We really appreciate this review. A lost delivery is never the experience we want for our customers, but we’re proud to know our team was able to turn a frustrating situation into a positive one. Thank you for your kind words and for being a long-time part of the C’est Normal family.

5つ星のうち1の評価

The delivery to Finland was super slow…

The delivery to Finland was super slow and i dont even got it even they are asking the review about the product

2026年6月30日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Thanks for sharing your feedback. We’re sorry that your delivery has taken longer than expected, and we understand how frustrating it must feel to receive a review request before receiving your order. We hope your package arrives soon and that the product is worth the wait.

5つ星のうち1の評価

I did a order for more then 2 weeks ago…

I did a order for more then 2 weeks ago and i still haven’t gotten my package. I have sent several emails to them but have not received any response.

2026年6月30日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

We sincerely apologise for the delay and for the lack of communication. We understand that being left waiting without updates is frustrating, and we’re sorry that we didn’t provide the support you should have received. Thank you for your patience and for sharing your feedback with us.

5つ星のうち2の評価

Good product and outstanding customer…

Good product and outstanding customer service. The major downside was the logistics. UPS ended up charging over 30% of the cost of the order for the custom clearance and the cost was not advertised upfront.

2026年6月19日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Thank you for the balanced review. It means a lot to hear that the product and service met your expectations, but we’re sorry the import fees took away from your experience. We understand the importance of transparency and appreciate your feedback on this.

5つ星のうち2の評価

To much frustration for me…

Shopping with your brand has been nothing but frustrating for me.

I really like your shoes, but unfortunately you don’t offer half sizes such as a 42.5. The size 43 fits larger than expected, while the size 42 is too small. There is simply too much of a gap between the two.

I experienced the same issue with your clothing. For example, your overshirt fits me well in a size M, but a T-shirt in the very same size is far too large.

Your products are of good quality, but there seems to be a real inconsistency in sizing.

On top of that, buying from your store, paying import taxes, and then having to return an item simply isn’t worth it.

Overall, it hasn’t been a good experience, even though I genuinely like your products.

2026年6月18日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Thanks for sharing this with us. It’s always difficult to hear that a customer who enjoys our products has had a frustrating experience. We understand your concerns around sizing differences and international returns, and we appreciate you highlighting where we can do better. We’ll continue working to make our sizing clearer and the experience smoother for customers worldwide.

5つ星のうち5の評価

Great quality and very stylish

Great quality and very stylish swim shorts. Highly recommend.

2026年6月25日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Quality and style are exactly what we aim for, so it’s great to hear these delivered. Thanks for the support and recommendation!

5つ星のうち5の評価

Passt

Schon paar mal bestellt, schnelle Lieferung, gute Qualität und beste Jeans seit langen!

2026年6月27日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

It means a lot to hear that you keep coming back to us. We’re so glad you’re enjoying the quality, delivery experience, and especially the jeans. Thanks for your continued support!

5つ星のうち5の評価

I love cestnormal

I love cestnormal. I have been fan from the beginning. I still wear the blue sweatpants with buttons on the side. I have had some issues with some products but they have been very helpful and found solutions very quickly. Definitely buying more cool clothes in the future.

2026年6月28日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Long-time support like this means everything to us. Thank you for your loyalty, your patience, and for giving us the chance to improve when things haven’t been perfect. We’re excited to keep creating pieces you’ll love.

5つ星のうち1の評価

Tried to refund £10 less than owed

Ordered two pairs of shorts and their running jacket. Shorts are nice, jacket was rubbish. The issue came when returning the jacket though, as they deducted £9.99 for a shipping label (expensive but fine) PLUS £9.99 as “they don’t refund original shipping costs”. After emailing back and forth and trying to make them understand that the £9.99 shipping was paid ON TOP of the cost of the jacket, so shouldn’t come into the refund, they finally refunded the correct amount. However on the premise they were doing me a favour by refunding the original shipping cost. If they’re doing this on every refund - this is bad! They’re either very confused about how their own business charges customers, or they’re grabbing an extra £10 profit from every order.

2026年6月28日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Thank you for taking the time to share your experience. We’re glad you enjoyed the shorts, but we’re sorry that the return process for the jacket caused frustration. We understand how confusing and disappointing it must have felt to see deductions you weren’t expecting, and we appreciate your patience while our team reviewed and corrected the refund. We’ll take your feedback on board to make sure our return process is clearer going forward.

5つ星のうち5の評価

Fantastic experience

Fantastic experience! The shorts are highly rated and definitely worth the purchase. Great quality, comfortable, and I’d happily recommend them.

2026年6月17日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Thanks for such a great review. Knowing the shorts delivered on quality, comfort, and value means a lot to us. Enjoy them!

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報