I had a problem with my new Relaxed Jeans as there was a production flaw there. I wrote an email to C’est Normal support describing the issue. Zuzanna who instantly contacted me back was super kind an... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I had a problem with my new Relaxed Jeans as there was a production flaw there. I wrote an email to C’est Normal support describing the issue. Zuzanna who instantly contacted me back was super kind an... もっと見る
企業が回答しました
Amazing products, perfect fit, and outstanding customer service! The team is incredibly friendly, helpful, and flexible. You can discuss everything and always feel valued and well taken care of. This... もっと見る
企業が回答しました
⭐⭐⭐⭐⭐ Excellent customer service! I had an issue with a return and refund, but everything was handled perfectly. The team was extremely helpful, understanding and solution-oriented. Really happy wi... もっと見る
企業が回答しました
Beställde skor efter reklam på Instagram men fick fel storlek. Beställde stl 41 och mottog stl 44. Försökte ringa kundservice men telefonnr saknades. Mailade kundsupport och bad om ett byte... もっと見る
企業が回答しました
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 67%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Incredible quality! Make sure to use the size guide for the best fit. Fast delivery, hassle-free service, and excellent overall. I will definitely be ordering again.

cestnormal からの回答
It's been 6 days now since i ordered my product and I've been trying to get in touch with support. But there's no response whatsoever, and the product has not been sent yet. I strongly recommend to avoid this site.

cestnormal からの回答
I've bought the Jeans and the Corduroy pants and I am soo satisfied. Had a minor setback with a seem on the pants though, but the customer service has been amazing! Fast, humorous and accommodating. Just don't be a d**k yourself, and you'll be treated thereafter.
Now I'm looking forward to some T-shirt and the Shorts.

cestnormal からの回答
5-stärnigt bemötande ! Kvinnan som tog hand om mig är det mest proffesionella jag mött. Hon löste mitt problem med kortast möjliga varsel.
Jag hade nu presenter till två killar.
Snygga badbyxor i fantastiskt kvalitet.
STORT TACK !

cestnormal からの回答
Greatest customer service I’ve ever encountered. + the products are quality through and through. I’ll be back!

cestnormal からの回答
One of the worst online shopping experiences I’ve had.
I’d been considering buying clothes from them for a while and finally placed an order for four items.
They state that shipping takes place within 1–2 business days after an order is placed, but it’s now been 9 days and my order still hasn’t left their warehouse.
I could live with the delay, that’s not even the main issue. The real problem is their customer support, or complete lack of it. I’ve sent four emails and haven’t received a single reply. Not even a “we’re looking into it” or “sorry for the delay.” Just silence for six straight business days.
What makes it even more frustrating is that I live in Stockholm, where they’re based. This isn’t international shipping or some complicated logistics issue.
Based on my experience, I wouldn’t recommend buying from here. The products may look good online, but if anything goes wrong, it doesn’t seem like they care whether you ever receive what you paid for.

cestnormal からの回答
Super nice products, feels super comfy to wear. Easy to order, free exchange on sizes, and if any issues just reach out to customer service and they will help you within 1-2 days.

cestnormal からの回答
Customer service doesn’t reply or process returns for months. The jeans I bought smelled heavily chemical and wore out in a couple of months. It’s well marketed cheap quality sweatshop clothes.

cestnormal からの回答
I bought two pairs of slim-fit jeans, and they are honestly the most comfortable jeans I’ve ever owned. One of the pairs was delivered in the wrong size, but after contacting Zuzanna from customer support, the issue was resolved quickly and very professionally.
My warmest recommendations to anyone considering buying their products!

cestnormal からの回答
Reviews are usually here for negative things, so this is something different. I genuinely like c'est normal.
Long story short: I started with one pair of shorts and one pair of jeans. Now I own 6 shorts and 4 jeans in all sorts of colors.
The comfort is just on another level, I wear them for pretty much everything. The shorts and jeans are genuinely unique, nothing else I've tried comes close. Jackets are cool too, t-shirts are okay but nothing special. The bottoms though, I love them. Gym, hiking, average day. Fits everywhere.
I've ordered 3 times and even got sunglasses for free because I'm financially irresponsible. But if you're wondering whether this is some marketing fugazi with how comfortable the pants are, it's not.

cestnormal からの回答
Love the fit and comfort of the jeans and the shorts. Have not tried their other products yet.
Had a pair of jeans that unfortunately ripped in the groin rather quickly but customer service was excellent and refunded that pair.

cestnormal からの回答
Even though the shoes did not fit me.
But customer service was great and resolved everything quickly. Had no issues, as many other commenters had. Got full refund, 0 return fees from UK.

cestnormal からの回答
Bad experience. Got my delivery, unfortunately too big in size. Did a refund, easy and fast.
But the price for returning? In total for the order 10 euro? I should of course checked this before ordering but come on. Good luck.

cestnormal からの回答
I bought some products, only half of them arrived.
Tried to contact you for 14 DAYS now with no answers....
What do I do?
Please contact me, order: 112376 - I send you 5 emails...

cestnormal からの回答
Quality was bad, I can say customer service is even worse, sent my items back a month ago but they didn't even initiate the return, I've tried to reach out to them and didn't get any reply, paid $250 for basically nothing.
Order number: 106917

cestnormal からの回答
Ordering was super simple and fast. The quality of the products is of high standard as well. I had a minor issue with one product. I claimed the damage and within 1 day I got a response that this is a manufacturing defect. I was offered a refund or replacement. I decided for a replacement and the product was shipped out the next day. Really amazing customer experience.

cestnormal からの回答
Ik had de schoenen 2 dagen voor de sale gekocht. Door dit aan te geven via de mail aan de klantenservice heb ik alsnog de korting ontvangen! Snelle en fijne klantenservice! Schoenen zitten fijn en met de maat tabel op de site is het makkelijk om de juiste maat te kiezen. Dit is nu al de vierde paar die ik hier heb gekocht en ben super tevreden.

cestnormal からの回答
I love the The Athlétique Tees' for the gym. Just great stuff. Furthermore there customer service is just awesome as well as all other products. Stay as awesome as you are!
The jeans are really cool and customer service even better!
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