cestnormal レビュー 

214
•
TrustScore 5段階評価の4

3.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had a problem with my new Relaxed Jeans as there was a production flaw there. I wrote an email to C’est Normal support describing the issue. Zuzanna who instantly contacted me back was super kind an... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazing products, perfect fit, and outstanding customer service! The team is incredibly friendly, helpful, and flexible. You can discuss everything and always feel valued and well taken care of. This... もっと見る

企業が回答しました

5つ星のうち5の評価

⭐⭐⭐⭐⭐ Excellent customer service! I had an issue with a return and refund, but everything was handled perfectly. The team was extremely helpful, understanding and solution-oriented. Really happy wi... もっと見る

企業が回答しました

5つ星のうち1の評価

Beställde skor efter reklam på Instagram men fick fel storlek. Beställde stl 41 och mottog stl 44. Försökte ringa kundservice men telefonnr saknades. Mailade kundsupport och bad om ett byte... もっと見る

企業が回答しました


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

214件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 67%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(214)

過去12か月のレビュー数: 151件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Top quality & Excellent customer service

Incredible quality! Make sure to use the size guide for the best fit. Fast delivery, hassle-free service, and excellent overall. I will definitely be ordering again.

2026年6月23日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

A perfect fit makes all the difference, so we’re glad the size guide helped you find yours. Thanks for the amazing feedback—we’re excited to have you back again soon!

5つ星のうち1の評価

It's been 6 days now since i ordered my…

It's been 6 days now since i ordered my product and I've been trying to get in touch with support. But there's no response whatsoever, and the product has not been sent yet. I strongly recommend to avoid this site.

2026年6月16日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

We’re really sorry to hear about your experience. Waiting nearly a week without your order being dispatched and not receiving a response from our support team is understandably frustrating, and it’s not the level of service we aim to provide. We appreciate you sharing this feedback and will use it to improve our communication and processes.

5つ星のうち5の評価

I've bought the Jeans and the Corduroy…

I've bought the Jeans and the Corduroy pants and I am soo satisfied. Had a minor setback with a seem on the pants though, but the customer service has been amazing! Fast, humorous and accommodating. Just don't be a d**k yourself, and you'll be treated thereafter.
Now I'm looking forward to some T-shirt and the Shorts.

2026年6月16日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

This review made us smile. Thanks for sticking with us through the small setback and for giving us the chance to fix it. We’re delighted you’re enjoying your jeans and corduroy pants, and we can’t wait to see what you pick up next!

5つ星のうち5の評価

5-stärnigt bemötande

5-stärnigt bemötande ! Kvinnan som tog hand om mig är det mest proffesionella jag mött. Hon löste mitt problem med kortast möjliga varsel.
Jag hade nu presenter till två killar.
Snygga badbyxor i fantastiskt kvalitet.
STORT TACK !

2026年6月13日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Thank you so much for this wonderful review. We’re delighted to hear that our team member could help you so quickly and professionally, and we’ll make sure she receives your kind words. We’re also happy the swim shorts made the perfect gifts. Thanks again for your support!

5つ星のうち5の評価

Greatest customer service ever

Greatest customer service I’ve ever encountered. + the products are quality through and through. I’ll be back!

2026年6月9日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Quality products and a great experience go hand in hand. Thanks for the fantastic review—we’re really happy to have you as part of the C’est Normal community!

5つ星のうち1の評価

One of the worst online shopping…

One of the worst online shopping experiences I’ve had.

I’d been considering buying clothes from them for a while and finally placed an order for four items.

They state that shipping takes place within 1–2 business days after an order is placed, but it’s now been 9 days and my order still hasn’t left their warehouse.

I could live with the delay, that’s not even the main issue. The real problem is their customer support, or complete lack of it. I’ve sent four emails and haven’t received a single reply. Not even a “we’re looking into it” or “sorry for the delay.” Just silence for six straight business days.

What makes it even more frustrating is that I live in Stockholm, where they’re based. This isn’t international shipping or some complicated logistics issue.

Based on my experience, I wouldn’t recommend buying from here. The products may look good online, but if anything goes wrong, it doesn’t seem like they care whether you ever receive what you paid for.

2026年6月12日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

We’re really sorry to hear about your experience. You’re absolutely right that delays are made much more frustrating when customers are left without updates, and we apologise that you felt ignored after reaching out. We appreciate your patience and your honest feedback, and we’ll use this to improve the way we support our customers.

5つ星のうち5の評価

Super nice products

Super nice products, feels super comfy to wear. Easy to order, free exchange on sizes, and if any issues just reach out to customer service and they will help you within 1-2 days.

2026年6月11日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

A great product is only part of the experience, so it means a lot to hear that the ordering, exchanges, and customer service all made a positive impression. Thanks for your support!

5つ星のうち1の評価

Customer service doesn’t reply or…

Customer service doesn’t reply or process returns for months. The jeans I bought smelled heavily chemical and wore out in a couple of months. It’s well marketed cheap quality sweatshop clothes.

2026年5月25日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Sorry to hear about your experience — if you haven’t already, please contact customer support at support@cestnormal.co so the team can look into this for you.

5つ星のうち5の評価

I bought two pairs of slim-fit jeans

I bought two pairs of slim-fit jeans, and they are honestly the most comfortable jeans I’ve ever owned. One of the pairs was delivered in the wrong size, but after contacting Zuzanna from customer support, the issue was resolved quickly and very professionally.

My warmest recommendations to anyone considering buying their products!

2026年5月4日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Appreciate the recommendation 👍 and we're glad everything got sorted quickly.

5つ星のうち5の評価

Best shorts/jeans I've ever owned

Reviews are usually here for negative things, so this is something different. I genuinely like c'est normal.

Long story short: I started with one pair of shorts and one pair of jeans. Now I own 6 shorts and 4 jeans in all sorts of colors.

The comfort is just on another level, I wear them for pretty much everything. The shorts and jeans are genuinely unique, nothing else I've tried comes close. Jackets are cool too, t-shirts are okay but nothing special. The bottoms though, I love them. Gym, hiking, average day. Fits everywhere.

I've ordered 3 times and even got sunglasses for free because I'm financially irresponsible. But if you're wondering whether this is some marketing fugazi with how comfortable the pants are, it's not.

2026年4月22日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

A review with equal parts honesty and enthusiasm 😄 we're especially glad the comfort lived up to the hype.

5つ星のうち5の評価

Love the fit and comfort of the jeans…

Love the fit and comfort of the jeans and the shorts. Have not tried their other products yet.

Had a pair of jeans that unfortunately ripped in the groin rather quickly but customer service was excellent and refunded that pair.

2026年5月14日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Good to hear you’re enjoying the jeans and shorts overall, and that support took care of the issue 👍

5つ星のうち2の評価

Bad quality

Loved the jeans and the fit, but terrible quality

2026年1月17日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Appreciate the review — glad you liked the fit, but sorry the quality didn’t meet expectations.

5つ星のうち5の評価

Customer service

Even though the shoes did not fit me.

But customer service was great and resolved everything quickly. Had no issues, as many other commenters had. Got full refund, 0 return fees from UK.

2026年5月11日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Thanks for sharing this 👍 even though the fit wasn’t right, great to hear the support experience was solid.

5つ星のうち2の評価

Bad experience

Bad experience. Got my delivery, unfortunately too big in size. Did a refund, easy and fast.

But the price for returning? In total for the order 10 euro? I should of course checked this before ordering but come on. Good luck.

2026年5月1日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Appreciate the feedback — glad the refund process was easy, but sorry the overall experience felt disappointing.

5つ星のうち1の評価

Missing items...

I bought some products, only half of them arrived.
Tried to contact you for 14 DAYS now with no answers....

What do I do?
Please contact me, order: 112376 - I send you 5 emails...

2026年5月4日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Appreciate you letting us know. We’re glad this has been resolved, and we’re sorry for the frustration it caused earlier.

5つ星のうち1の評価

Quality was bad

Quality was bad, I can say customer service is even worse, sent my items back a month ago but they didn't even initiate the return, I've tried to reach out to them and didn't get any reply, paid $250 for basically nothing.

Order number: 106917

2026年5月8日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Appreciate you letting us know. We’re happy this has been resolved, and we’re sorry for the frustration it caused before getting to this point.

5つ星のうち5の評価

Amazing customer experience

Ordering was super simple and fast. The quality of the products is of high standard as well. I had a minor issue with one product. I claimed the damage and within 1 day I got a response that this is a manufacturing defect. I was offered a refund or replacement. I decided for a replacement and the product was shipped out the next day. Really amazing customer experience.

2026年5月4日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

That’s exactly the kind of experience we aim for 😄 glad everything was resolved quickly and smoothly for you.

5つ星のうち5の評価

Goede schoenen en fijne klantenservice

Ik had de schoenen 2 dagen voor de sale gekocht. Door dit aan te geven via de mail aan de klantenservice heb ik alsnog de korting ontvangen! Snelle en fijne klantenservice! Schoenen zitten fijn en met de maat tabel op de site is het makkelijk om de juiste maat te kiezen. Dit is nu al de vierde paar die ik hier heb gekocht en ben super tevreden.

2026年4月28日
自発的なレビュー
cestnormal ロゴ

cestnormal からの回答

Love hearing that 👍 especially when support can step in quickly and make things right.

5つ星のうち5の評価

Great Service Awesome Products

I love the The Athlétique Tees' for the gym. Just great stuff. Furthermore there customer service is just awesome as well as all other products. Stay as awesome as you are!

2026年4月28日
自発的なレビュー

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