Citroën United Kingdom レビュー 415

Emily lewis was very informitive , very polite and definately knew the cars she was talking about namely the C3 cross air. We were looking for a relacement for the C5 cross air we already have so we went to nissan but had to book a sppointment so we went to peugeot and citroen dealership Emily was the lady who dealt with mobility - was able to see us straight away. Emily told us things that we didnt know and we decided to replace our C5 with the C3 and now look forward to getting the new car around March time next year we have orderd some extra things like a dog guard for our two dogs and the empathy we felt was a very good feeling and made us warm to Emily. e were going to think about things but we are already happy with Citroen and decided to continue with your selves especially with a mobility agent like Emily.

Citroen cars are tottaly scrap. Sadly I have Citroen C4 Cactus 2019, the car spending more time in the service garages than at home. Everything is very bad made. Engine is a nightmare, wetbelt is scrap. Tottaly disaster company. Never again french cars...

I bought a used Citroen C4 under a month ago through private sale, and found out about the airbag recall. Immediately got booked in for a repair at a local dealer, soonest date in just under 3 months. Called the customer care line, the lady on the other line seemed almost annoyed at the fact I was calling. She first told me to not drive the car, but when I explained I need the car to get to college and started pressing for a courtesy car, she told me they will not give compensation, and they will not give a courtesy car before telling me the car is ''safe to drive, as long as I drive slowly and not long distances.'' Absolutely insane advice from the manufacturer for a car with a potentially deadly fault, she refused to give that statement to me in writing, refused to let me talk to her manager, and then hung up on me without warning.

Citroen should probably train their customer service representatives to give actual advice that doesn't open them up to a lawsuit.

The worst company I have ever dealt with
Brand new car fault after fault
In and out garage for weeks at a time and didn't provide courtesy car
Please do not waste your money
Called and emailed so many times and never get any response

Another problem with Citroen Redditch can’t diagnose a bearing problem in a gear box they say the noise is fine its just a 3 cylinder engine noise what a joke

My experience with Citroen has been nothing short of frustrating and disappointing.

I contacted Citroen Customer Support on 18 September 2025/via website form to report a fault with the gearbox of my Citroen Dispatch.

The feedback email was to provide a full diagnostic report to confirm the fault for a review of any potential contribution toward the repair.

This report was provided at my own expense from an authorized dealerships Stellantis & You Chingford confirming the fault .

To make matters worse, the manufacturer imposed additional conditions that only caused further delays and unnecessary inconvenience.

Rather than assisting in getting the problem fixed, they added more hoops to jump through, dragging the process out even longer. Instead of taking accountability, they continually shifted the blame. Every evidence of the fault I provided felt like an inconvenience to them.

The continued delay in dealing with this mechanical issue of my vehicle is causing significant inconvenience, and Citroën is failing to meet its obligations under the Consumer Rights Act 2015 (UK).

Overall, the complete lack of professionalism, accountability, and reliable service has left me extremely dissatisfied. I would not recommend Citroen to anyone looking for quality products, service or customer care.

My case continues unresolved. What a shame for a such well know brand like Citroen.

I will have no option but to escalate my complaint further. This may include contacting Citizens Advice, Trading Standards, or pursuing the matter through the Small Claims Court.

Case ref: Case Reference: 08472385/02925156.

A Aleksiejczuk

Citroen customer care is a joke would be better run a bunch of clowns o that’s what I’m having to deal with so now I’m left with a dangerous Citroen that not able to be driven and no further forward.

I was on the verge of buying a Citroen Holidays campervan but before committing close to £60k thought that I would check retained value. Based upon the Citroen Direct own trade-in site it loses almost 50% in value immediately it is driven away. Commercial sites (We Buy Any Car etc) it loses even more. I full expect a new vehicle to lose value once registered but these figures seem high, e.g. a VW California loses about 25% in value immediately with a steady drift downwards after that.

I am very disappointed with the service I’ve received. My car has been off the road for over 10 weeks due to a Citroën recall, yet I’ve had no courtesy car or compensation. This has caused major inconvenience and financial loss as the car’s market value has dropped significantly.
I was also pressured to sign documents without seeing or being properly informed about the terms and conditions, despite asking for them. Communication from your team has been unprofessional, with unclear and unsigned emails.
Several times I requested that my case be escalated to the complaints team, but each time this was ignored by Sabina G. This is completely unacceptable and disgraceful service

As a Citröen driver for a number of years will never buy a Citroen car again . Having raised a concern with head office and actually emailed the CEO they do not care - concern not taken seriously and no response except to fob off .

Would give less than 1 if I could. The recall process earlier this year for airbag replacement for my C3 is baffling. The website given does not allow me to register. the first attempt to get the repair done unsuccessful because they didn’t have the parts Vertu motors have come up trumps this evening but I stand by calling out a really poor service from Citroen

I had booked an appointment for a diagnostic inspection, but every time the team needed authorisation for additional diagnostic hours, they failed to contact me. My calls were repeatedly unanswered, and I had to visit the dealership several times in person just to get updates.

The staff were unclear and unhelpful. I was first told that my car needed a new engine, and later informed that only the cylinder head required replacement—with completely different quotes and pricing. This inconsistency left me very confused.

When I decided to scrap my car due to the high diagnostic bill of £624, I was told that if the engine had been dismantled, I would have to pay again for it to be reassembled. I was never informed before they dismantled the engine, and afterward, they demanded additional payment to return it. Despite being told that a manager would call me, no one ever did. I also requested the head office contact number but was refused.

Because of this poor service, lack of communication, and unprofessional conduct, I lost around £1,500 in total. Their phone line often didn’t work, forcing me to visit in person for every update. Overall, this experience has been a complete waste of my time and money.

We have a new Citroen relay, with a faulty remote key, won’t unlock or lock m, we have now waited 3 weeks for a replacement m, with no end in sight, Citroen are unhelpful and the case handler just don’t seem to care
So not but one of these vehicles you will get no help

Had product recall in July re camshaft belt. Earliest I could book in was 8th September. Software check they did showed no issues. 4 days later timing belt breaks, linked to recall issue. They have refused to pay for repairs ( despite local Citroen dealership who did the check 3 days earlier accepting the car for repairs readily ( admission of liability). I have a complaint with them to challenge this ridiculous decision. Throughout the process, I have called multiple times to speak with agent dealing. Each time I get apologies and get told agent is busy. Each time they have messaged agent to call me back. Never had a single call. You would get better service from a chatbot. This has been a hugely stressful experience and all I can say to any potential Citroen customers in the future - avoid Citroen vehicles at all costs. Once they sell, you will be abandoned. Never dealt with such a shoddy and less caring company than this outfit. Avoid. Avoid. Avoid and again; AVOID.

Shocking Customer Service!

I had the airbag recall 3 months ago and I have just today managed to get booked in after struggling with transport and travel over the last 3 months, with no a drop of sympathy or an apology from Citroen. I am also having to accept the C3 airbags for the my DS3 as they cannot guarantee the DS3 ones will be delivered this year.

I originally called there customer service team when I first got the recall and was asking questions about hire cars and financial reimbursement and was hung up on after literally being told 'no compensation, no financial help' and then the phone call had ended. I had sat waiting to get through for over an hour to get no answers or no help or again not even an apology. I think emailed on the webform explaining what had happened and was met with an automated response, to which I responded to again, and 3 month later I am still waiting on an actual response.

I work in customer service and know these situations can be hard, but the way this has all been handled and communicated is disgusting, with no empathy or understanding as to how this effects people..

I have never experienced such disgraceful customer service as I have from Citroën. After my only eight month old BRAND NEW car developed an electric fault and had to be towed by RAC, I was first told by a Citroën advisor that Arnold Clark should provide me with a courtesy car, since a diagnostic had already been carried out on my vehicle. When I followed this up, I was spoken to in a shockingly unprofessional manner.

The Citroën advisor repeatedly interrupted me, accused me of being “passive aggressive,” and then hung up on me — not once, but twice. When I called back, I was treated exactly the same way and cut off again. This behaviour is completely unacceptable.

I even explained that I am postpartum, struggling with mobility difficulties, and heavily reliant on a car, yet I was met with hostility and zero empathy. Instead of being supported as a vulnerable customer, I was dismissed and insulted.

Right now, I am paying finance for a car I cannot even use, being denied access to the courtesy car I was told I was entitled to, and being treated appallingly by Citroën staff. For a global brand, this level of service is shocking.

Citroën have shown a complete lack of professionalism and compassion. Their cars are utter garbage.

The customer service staff I spoke to are rude and ignorant. Not at all interested and one man in particular sounded delighted and gloated about my misfortune...even laughing when he told me I'd get nothing.
Citroen knew about wet belt problems with my model of car, though I was never notified. They even operated a compensation scheme if wet belt failed during certain dates...all applicable to my car. Engine light came on and car stopped. It would start again but engine light on. Worried, I took it to a garage just up the road from my address. They found wet belt had shredded and said to drive it would cause huge engine damage. As Citroen Dealership 26 miles away, no way could it be driven to them. Had wet belt replaced at local garage. Felt I had no choice. They did a great job. Up until then the car had always been serviced and MOT'd by Citroen.
Emailed customer care and sent records of service and all paperwork for wet belt. They gave me a case number. Then waited for reply which didn't come, so I 'phoned and got a really rude man gloating I'd get nothing because Citroen hadn't done the job. I said the car couldn't be driven but he wasn't prepared to listen. I'm now out of pocket for £1000 which was a problem Citroen knew about. Totally unfair and unreasonable.

Just had to replace the ECU on a 21 plate Citroen C4. Surely this isn’t something that would need replaced on a 4.5 year old car 🤷‍♀️

Boycott these at all costs!!!!

Do not even bother buying from them. Wish I had known sooner. Been told to drive my vehicle to get it repaired and to check with my insurance company that I will be covered to drive it. ARE YOU MAD. Telling me to drive my car with a recall due to an explosive airbag. Sickening.

I can only concur to what everyone else has written they promise the world then give nothing. Customer service answered my call, you could hear them breathing and it sounded like they were eating but they said nothing. If Citroen want to challenge this experience I recorded all my calls with them.