Citroën United Kingdom レビュー 415

Just had a call from one of their partners peugeot to say our appointment is cancelled due to the airbag not being in stock. This is costing us a small fortune for a car I am currently paying for that no one will touch due to it causing a fatality. Utterly appalled at the lack of consideration for Citroen customers being demonstrated here. Losing money hand over fist without a single penny being handed over from them. All we get is, if you call this number and jump through lots of hoops you could get a partial refund. NOT GOOD ENOUGH CITROEN! we want all costs associated refunded and for you to take accountability. To say we are disappointed is a massive understatement. Don't buy a DS3 second hand as you can no longer drive it. Exeter citroen have told me there isn't even any confirmation that the part will be available this year or the next. What are we to do? Lose all our money and scrap the car?

Citroen recall update. My son's car booked in for 3rd September. Waited 7 weeks for this appointment, even though its out of our County. Called them yesterday to confirm as we need to tow it there, and was told they haven't had parts for a month!!! They will call me late afternoon on the 2nd September, to see if they can do it. Bare in mind, we cant take the car there, the day before, amd their backlog is 4 weeks! Now looking at October. It needs an MOT, but will have to tow it to a garage. Still paying insurance and tax. Shame I have to give 1 star, as zero stars would be more apt.

Great to see I’m clearly not the only one who feels like Citroen customer service is not fit to be used in line with humankind.

Absolutely appalling, they have design flaws with the pure tech engines and couldn’t care less about any kind of customer service, in fact they just ignore letters sent to them.

A family member was all set to buy a Citroen until I told them about this situation - they soon changed their mind; way to go Citroen.

I took a call from an unknown 0800 number the man asked if I was Miss June and what was my registration number. I asked him how would I know he was from Citreon he sighed and said loudly ' Oh my God!' I put the phone down rang the number back and asked to speak to someone in charge. They told me it was impossible and that they would escalate the complaint.
I have never ever had such bad customer service!

Do not buy a car off Citroen they rob you, don’t email you or send u any letters when your car is due for a recall and the helpline they just hang up on you speak to you like rubbish on the phone and do not help you at all. All they want to do is take they do not help you when they have done somthing wrong!! Caused me stress my entire pregnancy I live in middle of no we’re haven’t even gave me date to fix car and saying they might not even be fixing it for free because I didn’t get it serviced even though it’s there mistake of its die for a recall now mine would never pay them any more money in my life to think I was loyal to Citroen from the age of 17 when I passed my test to now being 26 knocks me sick with how I have been treat and spoke to absolutely useless!

I own a 2019 Citroën C3 Aircross 1.2 with 50,000 miles. During a routine visit, the service department found the timing belt was cracked and refused to carry out the service, saying it was unsafe to drive until replaced. For this mileage, that’s very disappointing and raises serious reliability concerns

Wow citroen are really getting on my nerves,courtesy car was suppose to come today guess what get a call to say won't be today possibly to morrow or Wednesday which dosent surprise me lie after lie this company seriously need to get there act together given up all hope can't be arsed with the stress this company is allowed to put on people proper clowns.

Very disappointed with Stellantis & Citroen/Peugeot.
Whilst we understand the seriousness of the issue and the enormity of the task to recall,source parts & repair all the affected cars-it has been a shambles-website crashing,telephone helplines not sufficiently staffed & no compensation for inconvenience and expenses.
With the “Stop Drive” we had to take my daughter to work, which often meant taking time off work & purchasing train tickets to Manchester to continue studying at university.
The recall website kept crashing-so we were unsure if we had been booked in at our near Citroen Dealership in Grimsby.
We rang the helpline numerous times, only to be kept on hold for 30 minutes before the line went “dead”.
Out of desperation we rang Stellantis helpline who managed to book us at slot at Stellantis&you at Sheffield on03/072025-some 50 miles away.
On arrival at Stellantis&you,I was told “they needed to check if it required doing”???? & when I asked how long it would take, I was told “they couldn’t tell us as the last one took over 5 hours”!! which didn’t fill me with confidence.
The “work was carried out” after a couple of hours and had a vehicle health check which didn’t flag up any major issues.
A week or so later,the air bag warning (seat belt) kept coming up and clearing.
(INFO FAULTY & INFO A-BAG/S-BELTS).
My daughter suffers from anxiety,and refused to drive the car ,so we are back chauffeuring to work & uni.
I emailed Stellantis&you-Sheffield twice(19/07/2025 & 06/08/2025) to no reply, then I filled in an online form on the Stellantis website.
Stellantis&you -Sheffield called the next morning and said it was nothing to do with the work they carried out & was just a coincidence. I took the car back & was informed error E601:was coming up and they replaced the drivers airbag again but the fault didn't clear.They told me I needed a new steering wheel comms module at a cost of £600+ labour + vat.
Not a warranty issue!
The warning light came on/off more frequently on way back from the garage.
Researching online-E601 a common fault after air bag replacement!!!
Rectification work carried with “reasonable skill & care”?
No Warranty as Peugeot dealership carrying out Citroen recall

My wife has a DS3 which fell under the Stop Driving warning due to faulty Takata airbag/s. Having by chance found out about this recall earlier in the year I immediately booked car for the repair at my nearest Citroen garage/dealer West Heath Garage in Farnborough. After two false starts where garage cancelled my appointments a third was finally agreed and they advised they would collect my wife’s car from home. At 16:30 the night before they called to say they would not now collect car as their insurance would be invalid (as would ours if I or my wife drove it to garage) and that we would have to arrange a tow truck to get it there). At such late notice I had no choice but to try and arrange said tow which luckily I was able to do. The cost of that tow was £100.00 and that was a month ago. On calling Citroen at the time to ask how to claim the tow charge back I was told that this information should be confirmed early August.Today I called Citroen to ask how to make that refund claim and was told by operator they would email details and that I would have instructions how to claim which would mean providing a copy of the receipt.

I received the email which contained a complete lie with the sender saying we had discussed that I could claim £50.00 plus £1.00 per mile up to a total of £100.00…… this is factually not true.

I expect reimbursement of the FULL £100.00 if not I will take legal action to recover the full amount.

For the poor thousands of drivers out there (not just Citroen owners affected by this recall) I just hope you manage to get your cars repaired promptly and not as seen in the Press, potentially having to wait until next year and when you do you get ALL your costs recovered.

Citroen/Stellantis … your management and customer interface on this debacle has been and is utterly appalling.

For those still trying to get repair sorted just some advice and DO NOT accept anything Citroen may say over the phone and incur costs without first getting written confirmation that you can claim those costs back IN FULL . Bear in mind there is the small claims court that can be useful in these situations.

I would like to let people know who are taking their cars into any Citroen dealership about the absolute disgusting customer service I have received when my DS3 has gone into Bassetts Citroen Bridgend. I took my DS3 in today to have the airbags replaced due to the recall. They made me sign a repair order when I dropped the car off at 09:30which they said was to give authorisation for the repair. I had a phone call at 16:02 to say car was ready to be picked up. I arrived to pick up my car, everything seemed fine until I read the repair order which stated that the glovebox of my car had multiple cracks in it, which I found strange as there were no cracks in my glovebox when it went into Bassetts Citroen this morning. I checked the glovebox only to find the cracks were clearly emanating from where they had taken removed screws and put them back in so tight it was actually causing the middle section between the screws to bulge outwards and a major crack in the middle of glovebox. I walked back into Bassetts Citroen Bridgend to ask what was going on, only for a mechanic who stated he was a manager to come out and tell me that they were there already, I said no they weren’t and I know for fact they weren’t as I know every scratch on the car and I had cleaned it top to bottom 7days ago so I was 100% sure that there was no cracks, he told me he wouldn’t have written it if there weren’t there, an exchange went back for with the menchainc/manager basically telling me I was lying. To which I responded please do not make me stand here and tell you to your face that you are lying and you would have been better off not mentioning the cracks in the glovebox and trying to blame me as I would drove off without even looking in there. I encourage anyone who is taking a car into a Citroen dealership to take detailed pictures/videos of car before they do to someone else what they did to me. A full complaint has been made and I am also contacting Citroen head office about the disgusting way in which I have been treated when it was them who sold me what they knew to be a defective car in the first place in 2018.

Booked airbag replacement several weeks ago at Citroen Peterborough. Got cancelled by text mid-afternoon the day before. They had cancelled the cars booked in for 2 days before my car was due ( last Thursday); they typically do 25-30 replacements per day so when they then cancelled my booking, they had potentially 90 cars that needed rebooking. I asked if customers would be contacted in the order of those cancelled first and so on for each following day and the service advisor said yes - that seemed the fairest system to me. So, I rang today to ask where I was on the list of cancelled bookings, how many customers were ahead of me and was told that there was no such system in place and I would just get a call whenever. Absolutely shambolic.

My car is part of the takata recall, and although the representative made it sound like everything would be dealt with smoothly, with the car booked in and a courtesy car offered, the courtesy car I was promised didn't arrive at the estimated time. 4 days later and I'm still waiting for the car. I've had to take time off work because I'm unable to get there and I can't even drive to get groceries. Calling them is useless, as they just say that they can't give an estimated date or time. They've offered to reimburse taxis, but the money would take months to arrive back to me. I'm completely stranded at the moment.

My daughter is a student with Fibromyalgia and Chronic Fatigue Syndrome. She NEEDS her car. Citroen have told her not to drive it until the dangerous airbag issue is resolved, and this has been ongoing for weeks.

The dealership, Stellantis & You Newport, cancelled the repair appointment due to lack of parts, and gave us no idea as to when the recall can be completed. Neither have we been offered any form assistance from the dealership in the meantime, while her car sits unusable on the driveway. The dealership is denying all responsibility for supporting their local Citroen owners beyond the scope of the actual repair, whining that "we didn't build the cars".

THIS IS NOT ACCEPTABLE.

These are your dangerous, defective cars, Citroen. This should be YOUR problem but you are disgracefully shirking your responsibilities and rendering it very much our problem, and I can see from other reviews here that we are far from alone in this - there are plenty of other victims of Citroen UK's incompetence and disdain.

No wonder Citroen haven't "claimed" this Trustpilot profile. Just look at the 1.1 rating it has. If I could leave no stars then I would. They should be embarrassed into action, but clearly they just don't care, once they have your money that is.

People should be raising disputes with the Motor Ombudsman about Citroen UK. I don't think Trustpilot allows URLs in their reviews, but the website of the Motor Ombudsan is easy to find online.

This debacle will badly hurt Citroen's reputation and sales, and so it should.

Took my car to snows basingstoke to have airbags replaced (recall) whilst the car was in their care the air conditioning got broken. The dealership and Citroen customer care are refusing to do anything about it. Don’t use snows Basingstoke. Not worth one star!

I was issued a stop drive notice at the beginning of July because of faulty airbags in my DS3. I'm a community nurse working in a rural area and rely on my vehicle for visits.

The Stellantis helpline number is useless, the customer helpline number is useless and I have now been ignored by Citroen executive support team after asking for assistance with a courtesy car whilst waiting for my car to be fixed, which could take months!

The way Citroen have handled the recall has been disgusting. No airbags, no curtsey car, no reimbursements. And considering this is there fault the staff on the helpline are incredible rude and useless.
Even without this recall the car is poorly built with constant issues.
Wont ever be buying a Stellantis car again.

My Citroen 2013 c3 car was recalled for the air bag on June 3rd and told not to drive the car, after numerous calls to the call center on hold for hours and being cut of many times after on hold, i managed to get my car booked into my local dealership tomorrow. Last night I was sent an appt to confirm and today less than 24 hours before it's due to go in they called me to say they part is not in stock and my appt has been cancelled, when i asked how long i have to wait now they said who knows and they will be in touch with no other options provided. utterly useless, paying insurance and tax for a car i cannot use and having to get taxis daily to work and hospital appointments. Once this problem is resolved if if ever is i will be selling the car and NEVER use this company again.
i understand that they are under pressure, but the customer service is just awful.

We own two Citroen cars. A Spacetourer and a DS3. We were told our 2018 Spacetourer with only 47000 miles needed a wet belt replacement one day, followed by notification that our 2014 DS3 had been recalled due to the airbag fault the very next day. Citroen advised us not to drive either car, but offered no support or solution to a family of 4 who rely on 2 cars daily. A 7 year old car should not need such an expensive repair, especially with such low mileage. We have to wait 5 weeks for the very expensive wet belt replacement, and 6 weeks for the airbag repair. No courtesy car offered, no support. National call centre rather than speaking to our local franchise. Franchise garage don't care, Citroen don't care. Do we drive the car where the engine is slowly failing, or the one that might kill us if we crash? We've driven Citroens for almost 20 years, my parents had Citroens. I will never buy a Citroen again after this.

Disgraceful treatment of those who own cars recalled due to the airbag issue. No alternatives or compensation offered, and no one seems to care. Why is the responsibility put on the car owner? Citroen have done absolutely nothing here. Appalling.

I found out the day before my appointment that the Stellantis garage who I booked in to have the replacement with - not a franchise, but Stellantis itself - haven't got any parts. Not only that, I had to call them myself to check the appointment was still on; apparently they had messaged about this but on the wrong number. They have no idea when the replacements will be in. An utter disgrace. Will those at the top of the company face any recriminations for this?

Citroen UK, hang your heads in shame and to replicate all other complaints on the airbag situation, customer don’t give a toss care is nothing more than a joke, left with no car , living remotely with elderly parents that need visiting, no shops, no bus route and cannot get to work due to there stop order, never ever buy a Citroen as there disgusting attitude, behaviour is a disgrace, one individual, I can’t call him customer service as he was a complete knob told me to book a taxi to go to the shops, shamefully, never fall into the trap of dealing with this awful brand,