Citroën United Kingdom レビュー 415

Citroën UK: Dangerous Negligence and Total Lack of Accountability

We are part of the airbag debacle. Being told not to drive their cars due to a deadly airbag fault, then offering no support, no courtesy car, and no clear timeline? That’s not service — that’s gross negligence.

Citroën UK blames dealers, dealers blame Citroën UK — meanwhile, real people are left stranded, stressed, and unsafe. I waited over 2 weeks for a simple call back to book a recall — nothing.

I had since booked an appointment that was for 3 weeks time. Yesterday it was cancelled saying the parts are on back order with no time of when they would be available. When they come in I am to rebook.

Nobody answers the phone, actually thanks you for selecting a call back option. The local dealer has no clue what is going on and the service centre doesn't work weekends.

Today have received and email telling me to book an slot via the link, which is exactly the same as I did 4 weeks ago.

This isn’t just poor communication — it’s a complete failure to protect your customers. Shameful, dangerous, and unacceptable. Avoid this brand at all costs unless you’re ready to be abandoned when it matters most.

The most terrible customer service ever regarding the recent airbag recall.....my partner is disabled and dependant on his vehicle for numerous hospital appointments..despite ringing as requested to arrange a rectification apt he has not been given one...advised that there is a minimum 3 month wait with no option of a courtesy car.. disgraceful. We are patiently waiting..spending a fortune on cabs in the meantime with no hope of reimbursement.. Disgraceful...

Well where do I start!!
I tried to call several times with no answer. I've also tried emailing with surprise no reply. They say don't drive the car due to the airbags at fault. Citroen are not offering a curtiscy car or any compensation!!. The waiting time on get this fixed is far too long. What makes me laugh when getting the car booked in for repair, you asked the question how do I get it to them for repair if can not drive it?? Its the same for an m.o.t with is due before the airbags are fitted. Im having to wait over 2 months for repairs. Like most of us we have to get to work et .NO ONE AT CITROEN has the answers!! Why put these Citroen owners in this position when it's not the owners fault!! I find this attitude disturbing and customer care out the window. No curtiscy car,loan car not even compensation to cover the cost untill repair is completed . Something should be done !!!

Citroën UK: Dangerous Negligence and Total Lack of Accountability

Telling customers not to drive their cars due to a deadly airbag fault, then offering no support, no courtesy car, and no clear timeline? That’s not service — that’s gross negligence.

Citroën UK blames dealers, dealers blame Citroën UK — meanwhile, real people are left stranded, stressed, and unsafe. I waited over a week for a simple call back to book a recall — nothing.

This isn’t just poor communication — it’s a complete failure to protect your customers. Shameful, dangerous, and unacceptable. Avoid this brand at all costs unless you’re ready to be abandoned when it matters most.

Trying in vain to get my cars recall sorted. Customer care has no answers and when I asked more questions the advisor quite obviously rubbed their microphone, pretended they couldn't hear me, and hung up.

I am so disappointed with Citroen. I bought my DS3 in 2016, so I’ve been caught up in the airbag recall situation. The earliest I’m able to get an appointment for replacement is 30th September. I am apparently on a list for a courtesy car, but I have had to struggle to even get that much information out of their customer care line. There is no offer of compensation or recompense for the time I’ve spent without a car. My work is a 45 minute drive from my home and I don’t know how I can manage for the next three months. This company does not care.

We purchased a car in January ,started having problems April , found out it was the timing chain which should have been changed before it was sold , also a few more repairs , our car has now been off the road 8 weeks ,up stellantis Coventry for 6 weeks , all we re getting are excuses , the parts haven't come in ,then it was ready. Then it wasn't, I was told last Thursday that the car was having last part put on ,only to phone the next day to be told that the repair has been pushed on to 24 July, disgraceful

Surly terrible customer service,I will personaly NEVER buy citroen again.

Better customer service agents. I spoke to a woman on the phone who I could barely hear due to loud noises on her end. She could not understand me regardless of how much I tried to explain. She said where I live does not exist and that I was wrong about my town? How i have no idea. She could not take my number. She then made out I was being aggressive when I was not. Im not that type of person. I tried to explain i wasn't being aggressive or impatient. I really did try with this woman for 45 minutes before I gave up and said id call back. I ended up doing everything online and after being passed through 4 numbers I finally got somebody who said id receive a call back regarding an airbag replacement. What a nightmare. 100% do not recommend calling citroen if you can avoid. What a nightmare this has been. Genuinely so drained from these calls today.

So! I’ve just been told I am not eligible for a replacement/courtesy car due my car not being new enough. The airbags are affecting cars from 2009 onwards, so am I being penalised for not being able to afford a new car? Poor customer service all round and only got a response after saying I would seek legal advice and go to the motor ombudsman

Do not recommend Citroën.
I received a letter saying I can’t drive my car due to faulty airbags. I booked a repair, but it was cancelled because “they don’t have the parts.” I’m 7 months pregnant and meant to go on holiday in a few days — and they simply don’t care. No help, no updates, no responsibility. Shocking customer service and complete disregard for safety.

got a recall for my car like million other people, saying stop driving alret, insurance is void if you drive it,car can not be fixed for 4 months!! no courtesy car even though its a product defect!!! then you have to pay for the car to be towed to the garage on the day!!! they don't cover that an absolute joke!!utter screwed as i work 6 days a week miles away transport not easy to get to plus transport is not safe as a female!! absolute shocking

My carer uses a citreon and has been told that she can't use it anymore due to a fault that someone else has experienced with THEIR car and now she is unable to make it to work.... She has requested a courtesy car but was given an excessive price for a deposit. I am furious because you have taken my carers ability to travel to me and other clients

My second review as my appointment on the 8th July they ordered the wrong part and phone me when I was going home in a taxi. They told me I needed to collect the car because the moron ordered the wrong part and said I did not tell them my car model. They sent me the letter! They had my liscence plate and vin number how did they order the wrong part

APPALLING CUSTOMER SERVICE.
I'm going to the national press with this.
Recall on DS3, which is the company's fault, customer not allowed to drive vehicle until recall repair is completed, but Citroen won't even cover a half of the out of pocket travel expenses of the customer for commuting to and from work. A customer should not be the one being out of pocket for the company's manufacturing screw-up.
Customer lack-of-service at its worst!!

3 words, absolutely disgusting company

Citroen/DS clearly don’t care about their customers, the customer service is appalling - not offering any advice or trying to come to a helpful solution but “sorry we can’t do anything”. This is NOT good enough what do they expect people to do when we rely so much on our vehicles. Like most people are saying, I will NEVER be getting a Citroen again and I hope people boycott this company because it is outrageous. I have already waited over a month and they expect me to wait even longer and continue to spend a fortune on getting to work which is essential?!?! How can they continue to let this happen?!

Dealt with Citroen Assist to get our dangerous DS3 into a prebooked appointment our local dealer to get the airbags changed. They provided a reference number but that was it. 3 calls (with long waits each time) & it seems that the ‘customer services’ team can actually do close to nothing. They can’t transfer calls, they didn’t call back when they said and appear to be there to simply add notes to a reference screen. We have been left with having to drive to our appointment in a vehicle which both Citroen and DVLA say not to drive. We have 2 Citroens in our family, they will be the last!

This is the 2nd review for my car that was recalled due to Takata airbags. I called 8 garages and managed to get an appointment on the 18th of July. I have been struggling to get to work (5hrs of travel yesterday), and it's been taking its toll on me. Today, I contacted Citreon to clarify when someone will be collecting the car next Friday. They were clueless. The advisor told me to hire my own truck and drive it to the garage myself!! Do they also want me to fit the airbags myself too? I raised a complaint there and then and someone should call me in 48hrs with a plan. Who knows if they can be bothered to call me back.
I've had no offer of a courtsey car, compensation or support to get my car to the garage. Possibly the worst customer service I've ever had.

Like many others, I am here due to the stop driving recall notice. Car is booked in for the first week of August but what am I supposed to do until then? Travel to work is now 2+ hours on public transport at a cost of £25 per day (as well as the inconvenience of having to leave an hour and a half earlier in the morning).
This whole situation stinks! Every time I ring the customer service line to speak to an agent I get put on hold after requesting a loan car then the agent hangs up after 5 minutes. Have Citroen told their customer service line to actively do this? I now fear that I will face disciplinary action at work as I will struggle to afford public transport.

Extremely poor from Citroen here. No plan for this and no directive given to their customer service departments.