DankStop レビュー 

DankStop からの回答

2023年6月27日

Hi Bob,

Order accuracy is extremely important to us. If you received an incorrect item, you have to go through out support team and not the return portal.

Send us an image of what you received and we'll send you a pre-paid return label since the fault was ours.
Please send us an email at support@dankstop.com and we'll get this taken care of for you right away.

We hope your day only gets better from here :)

DankStop からの回答

2023年6月27日

Hi Shawn,

We sent you a request for further information but you did not respond.

Our support platform is live with no issues at the moment.
You can find all the support channels we provide here:
https://dankstop.com/pages/contact-us

DankStop からの回答

2023年6月9日

Hi Jonah,

We're sorry to hear that your order arrived damaged. I've just had our support team reach out to you in order to get this replaced for you ASAP.

Please feel free to reach out to our support team directly if you have any questions or concerns. It would be much faster to get a response.
We hope you day only gets better from here :)

DankStop からの回答

2023年6月9日

Hi Seth,

We're sorry to see your negative review. I took a look at your order and it seems that you missed our email on the 28th of May. I seems that the items you ordered were out of stock, therefore your order was cancelled and a full refund was issued.

You should find the funds back in your account as it normally takes 3-10 business days depending on your card provider.

We apologize for the confusion. Sometimes our emails get lost in the promotions or spam folder.
Please don't hesitate to reach out to our support team with any questions or concerns you may have.
https://dankstop.com/pages/contact-us

DankStop からの回答

2023年6月27日

Hi there,

We're sorry to see that you package was lost in transit.

We apologize for this incident, we tried to locate the package with USPS and were unsuccessful.
Our support team have fully refunded your order.

We assure you this is far from our usual operation standards. We hope to be able to give you the true DankStop experience in the future.
Have a wonderful week ahead!

DankStop からの回答

2023年6月5日

Hi Laura. I am so sorry to hear that. I see that we received a message from you on the 28th and responded later that day. I'm concerned that your spam filters may be blocking our messages to you. I will send another email right now; please check your spam folder if you don't see it. Thank you, and I look forward to assisting you.

DankStop からの回答

2023年6月27日

Hi Bill,

I am so sorry that your piece reached you in this state; broken glass makes us so sad. We take extensive precautions to make sure our products get to you in pristine condition; unfortunately, shipping accidents still occur on occasion.

Thankfully, it looks like you opted to insure your delivery with Route Shipping Insurance!

Please open the email you received from Route and follow the link to file your claim. Once they have reviewed and approved the claim, they will immediately send a replacement order for you at no cost.

We hope your day only gets better from here.

DankStop からの回答

2023年5月21日

Hi Steph,

We understand how frustrating this is. Shipping issues are heartbreaking, that's why we collaborated with Route to minimize such problems, but they follow strict guidelines and investigate each case separately.

Since the shipping address you entered was incorrect, there is not much we can do. Route Package Protection is the insurance your order needs for damaged, lost or missing packages. However, since the address was inputted incorrectly and we were not notified of this issue before delivery, the only option remaining is for the recipient to return the package to sender and we'd redirect it to you. Unless FedEx would be able to intervene.

Again, we apologize that you are having to deal with such a situation. Given the unique circumstances of your case, our hands our tied. Our support team are available for any questions or concerns you may have, and if there's anything else we can assist you with.
We hope your day only gets better from here.

DankStop からの回答

2023年5月21日

Hi Ryder,

Your hemp wraps are now delivered! Woo!

We're sorry to hear that your package was missing the hemp wraps. I see that you reached out to our support team and a replacement was sent out right away.

We hope you are enjoying your new DankStop goodies :)

DankStop からの回答

2023年5月2日

Hi there,

We're incredibly sorry for the delay in processing you have experienced. There was an error in the order that prevented it from showing up in our fulfillment system. Once we saw your review here we investigated the issue and had the package sent out the same day.

We appreciate your patience and understanding during this ordeal. It definitely is an outlier and we are sorry you had to go through that experience.

Unfortunately it seems your emails did not go through to us, so this went undetected for a while. I assure you the lack of response from our end was unintentional. Could you double check the email address you tried to reach out to us with?

Please don't hesitate to contact us at support@dankstop.com and our support team are ready to assist.