Doorsofdistinction レビュヌ 

128
•
TrustScore 5段階評䟡の4.5

4.5

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5぀星のうち5の評䟡

Inital preference was to go to a store to see before buying, however viewing their website and speaking to Alan and Kirsty ( big shout out) from order to delivery and advice on best handles/price was... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Alan in Sales was extremely patient with us when we were choosing our doors and made the whole ordering process very easy. When the first 5 doors arrived a couple of them had a few minor defects but a... もっず芋る

5぀星のうち5の評䟡

We ordered 17 internal oak doors from Doors of Distinction to replace some pretty grim and inexpensive dark wood veneered ones that came with the house built in 1937. Communication was good througho... もっず芋る

5぀星のうち4の評䟡

This would have been a five star star review. My doors have arrived, fitted and I am over the moon with them, they fit perfectly which is testament to good measuring guidance and communication fro... もっず芋る

䌁業が回答したした

䌁業情報

  1. ホヌム センタヌ

さたざたな倖郚゜ヌスから提䟛された情報

We are a well established timber door supplier to trade and domestic customers. Our telephone lines are manned by experienced customer service advisors, and can guide you through our range of doors with their expert knowledge. Please give us a call to discuss your requirements.


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4.5

優良

TrustScore 5段階評䟡の4.5

128件のレビュヌ

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4.5

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(128)

過去12か月のレビュヌ数: 5ä»¶

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5぀星のうち5の評䟡

Well Done Doors of Distiction


We viewed the Doors of Distiction Catalogue on line and picked out several glazed doors that interested us, as we were visiting in the area we paid a visit to the showroom and shown the doors we were interested in.
We picked the style and also needed new door furniture for existing doors. A very quick response from the selling team and an order was placed the goods arrived within a week.

2024幎4月10日
自発的なレビュヌ
Doorsofdistinction ロゎ

Doorsofdistinction からの回答

Thank you Sue for the great comments! We really apreciate you taking the time to review us.

5぀星のうち4の評䟡

Very professional

I dealt with Colin, who was very polite and Knowledgeable about the products, could have not been more helpful, provided a quick and accurate quote, once I proceeded with the order and payment, was seamless.

2024幎3月22日
自発的なレビュヌ
5぀星のうち5の評䟡

Such an excellent company

Such an excellent company. Helped us from the start of the purchase until the end. We had a previous purchase with them which we had to cancel literally years later, the company still kept the order on file and then refunded everything for us which then allowed us to make a different purchase. They then dealt with the new purchase very well, fast delivery and kept my partners disability in mind. Wouldn't come to anyone else in future for our doors. Also offer fantastic telephone service.

2024幎1月31日
自発的なレビュヌ
Doorsofdistinction ロゎ

Doorsofdistinction からの回答

Thank you for your review, we pride ourselves on our customer service here at doors of Distinction, so very pleasing to know you are happy with the service here. We have a high customer satisfaction rating across many sites including google reviews and reviews.co.uk

5぀星のうち1の評䟡

Be very wary

Be very wary - bad customer service - I placed an order for doors which I arranged to collect. One of the doors was damaged and they had to order me a replacement. They then insisted that I pay for delivery of the new door and could not understand why I was unhappy about being charged for what was either their supplier or delivery company issue. Not impressed.

2023幎11月1日
自発的なレビュヌ
Doorsofdistinction ロゎ

Doorsofdistinction からの回答

Dear Ms Flower,

We are sorry to hear of your dissatisfaction with the service you received.

The original order was placed as a collection from branch for which there was not delivery charges applied. A replacement for the damaged door was arranged, however, as the replacement door was required sooner, it needed to be upgraded to a delivery service direct to site from the supplier for which a delivery charge would apply. We did however upgraded this to a faster 48 hour delivery but only charged for the lower standard 5 to 7 day delivery rate.

Again, we do apologise for the issues with the damaged door and for any inconvenience caused.

Many Thanks

DOD

5぀星のうち2の評䟡

Be aware that Oak engineered doors are


Be aware that Oak engineered doors are made with Red Oak, certainly on the beaded edge of the panels. I queried whether the beading was in fact Oak because of the red colour and grain which in my opinion does not look good. If you are expecting English Oak or European Oak you may be disappointed it may not have the same look as any existing doors you may have. If you have an old property it will take some work to get an aged finish. Veneer is also very thin. If having to plane edges to fit, you will ruin the door by cutting through the Oak and exposing the pieces of joined substructure wood. Some of the odd angled matching veneers in the panels just makes them look cheap. Quite disappointing for the price.

2023幎5月17日
自発的なレビュヌ
Doorsofdistinction ロゎ

Doorsofdistinction からの回答

Hello Mr Thomas
We are sorry to hear of your disappointment in the oak doors you are referring to.
We do not have any complaint on file under the surname of Thomas of this nature, could you please contact us regarding this, and apologies if you have already done so and the matter has not been passed to Customer Service as we would expect in this circumstance.
Reference the oak in our doors, it is American white oak that is used in any door described as oak on our website, not English or European oak. So if you do have any parts of the door that look on the red side we would take this up with the supplier and try to help you on this.
Please do get in touch so that we may assist you on this.
Thank you.

5぀星のうち2の評䟡

Poor Quality for Bespoke Sizes

We ordered seven internal doors from the Colaton Raleigh site, five of which were bespoke sizes. Without going into lots of detail, four had to be returned due to unacceptable quality. We've had to have two sets of door furniture replaced. It never felt like the company took ownership of the issue - it was always "please provide evidence of the problem and we'll take it back to our suppliers". Even though they are only four miles away, there was no interest in actually viewing the poor quality of the goods we paid them to supply. In their defence, we were offered discounts to accept the faulty doors (50% on the doors where the glue was coming through the veneer joins) but the risk of the veneer lifting when oiled was unacceptable to us.

Follow up: very pleased to hear from one of the directors immediately after my review was posted. Appreciated being listened to.

2023幎10月12日
自発的なレビュヌ
Doorsofdistinction ロゎ

Doorsofdistinction からの回答

I am so sorry you were left with a feeling that we did not take ownership of the problem. Thank you very much for taking my call just now and giving me the time to explain. As advised we will be looking into this further on the past quality issues, and I will come back to you as soon as I can.
On a positive note, I was very glad to hear the the replacement doors you have now received are of a quality you were expecting (as would we)
Tracey

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