Europcar レビュー 

Onbetrouwbaar. Schandalige klantenservice.
Adverteren met kinderstoeltjes. Eenmaal betaald leverden ze deze kinderstoel niet. Aangegeven dat ik om deze reden geen gebruik wens te maken van de auto. Geld terug? Vergeet het maar.

Like the other person if I could give a negative review I would!!

The “customer service” team are unhelpful and rude. The website did not feature car features and despite paying a higher than normal rental I got such a basic car. I tried for several days to change without success. Mohammed is one of the most rude and unhelpful people I have encountered. My recommendation - DO NOT BOOK with them

Incident Date/Time: 9 June 2026, approx. 9:00 AM
I have rented cars in over 20 places and have NEVER experienced such dishonest, predatory, and aggressive service. This location is running a systemic counter scam.

Here is how they trapped me:
The Card Deception: Before showing me the actual rental contract, the Europcar agent, who only gave the name "Rasi", asked me to swipe my card, explicitly lying that it was ONLY a deposit.

Hidden Charges: Only after the payment went through did he finally present the contract, which included an unauthorized "Emergency Service" fee that I never agreed to.

Blatant Lies & On-site Upsell: When questioned, he claimed I pre-booked it. I immediately called my booking intermediary on the spot, and they explicitly confirmed that I had NOT pre-booked this service—it was unilaterally added at the counter as an on-site upsell. The agent then invented a fake story that my passport was on a "yellow list" to make the fee mandatory, but couldn't even explain what that meant and why I was on that list.

Extortion & Harassment: When I was trying to understand the breakdown of charges, he threatened to cancel my entire booking and leave me stranded. He continuously rushed, harassed, and ordered me to leave the desk, while aggressively refusing to provide his full name to evade accountability.

Finally, I was forced to pay under extreme duress just to avoid ruining my travel plans. Check the other 1-star reviews, this is a recurring pattern at this branch. Avoid this company at all costs! I will be lodging further formal complaints with ACM and BOVAG if this matter is not resolved immediately.

I rented a car from Europcar at Amsterdam Airport for 4 days in April 2026. Upon returning the vehicle, the inspector noticed a very small scratch on the door. However, he clearly told me that the scratch was minor and that I would not be charged for it.
To my surprise, after I returned home, I received a bill of €655 for this same scratch.
I have contacted Europcar multiple times to question this charge. I explained that their own inspector assured me there would be no cost due to the minor nature of the scratch. I also requested a clear explanation of the basis for this charge, including their official guidelines on what level of damage is chargeable. Unfortunately, I have not received any proper response. I was told that I would receive an email with details, but I never received anything.
This lack of transparency and inconsistency is extremely frustrating and unprofessional.
I am very disappointed with Europcar’s service and how this situation has been handled. I would not recommend renting a car from Europcar based on this experience.

Als ik nul sterren kon geven had ik dat gedaan.

Huurauto eergisteren bij de Schiphol locatie ingeleverd. Volgetankt bij de tankstation om de hoek, minder dan 200m van het inleverpunt. Benzinebon uiteraard bewaard, en op verzoek van de Europcar agent getoond bij inleveren. Alles op dat moment leek oké en netjes afgerond.

Gisteren een onterecht en ongeautoriseerde €48 afschrijving gezien op de credit card. Wij waren nog steeds in het land dus gingen langs bij de Europcar balie op Schiphol, kreeg van de agente te horen dat het een boete was voor inleveren zonder te tanken. Zij kon niets doen, dossier was gesloten enzovoort. Neem het op met klantenservice, die zijn vandaag dicht maar stuur een email. Volgende klant aub.

Hele nare eind aan een (voor de rest) fantastische verblijf in Nederland.

Europcar is een afschuwelijk bedrijf dat klanten bewust en herhaaldelijk scammt en oplicht. BLIJF WEG!!

A system designed to overcharge. Not a mistake.

I travel frequently and rent cars regularly. I know the process. At pickup, I stated clearly that my booking was fully prepaid and that I had full insurance coverage. The agent could see it.

Europcar Amsterdam charged me €232 extra at the counter in insurance products I never requested. They charged me for fuel I had already paid for - the petrol station is literally next to the airport. Europcar's own return document shows 7/8 tank.
I disputed everything in writing. No response.

Two months later: automated emails about a fuel fine and a new €45 admin fee, generated while my complaint sits unanswered.

This is not a billing error. Errors get corrected. This is a counter practice - add charges, bury them in the paperwork, wait for customers to give up. I haven't.

Chargeback initiated. ACM complaint filed. European Consumer Centre notified.

Zeer onprofessioneel bedrijf dat je oplicht waar je bij staat. Slechte ervaring gehad op Schiphol Airport. Bij aankomst al een verkeerde indruk medewerker toonde al een attitude alsof bedrijf van z’n vader is kauwgom in de mond en petje op niet professioneel.

Vervolgens bleek de gereserveerde auto niet beschikbaar. Ik moest tegen extra betaling verplicht upgraden naar een duurdere klasse. Na ruim 35 minuten wachten kwam er uiteindelijk een vieze auto aan die sterk naar sigaretten rook. Ik wilde de auto weigeren, maar kreeg te horen dat dit niet mogelijk was omdat ik al betaald had. Uiteindelijk heb ik de medewerker laten vastleggen dat de auto al naar rook rook voordat ik ermee wegreed.

In totaal ruim 1,5 uur kwijt geweest voordat ik eindelijk kon vertrekken. Bij het inleveren bleek vervolgens ook nog eens dat er een extra dag in rekening was gebracht, terwijl de auto netjes op tijd was ingeleverd. Tot op heden is dit nog steeds niet gecorrigeerd en ben ik ruim €100 kwijt. De klantenservice belooft dagelijks dat ze contact opnemen en het doorzetten naar de supervisor, maar uiteindelijk doet niemand iets. Absoluut geen aanrader.

I rarely leave negative reviews, but our experience at Europcar Schiphol Airport was so poor that I feel compelled to share it.

From the moment my son approached the desk, the employee’s attitude was unnecessarily hostile, dismissive and argumentative. As I had made the booking, my son asked me to speak with her by phone to help clarify an issue regarding the rental requirements. The manner in which she spoke to me was shocking not to mention completely unacceptable for someone in a customer-facing role.

The attitude from that Europcar employee was nothing short of appalling. It is clear she is quite comfortable behaving like that towards anyone. Fact is, she was rude, argumentative, and openly hostile throughout the conversation. At one point, when I simply asked whether she could check with a colleague or manager to confirm the policy she was insisting upon, she responded with: “You can’t tell me what to do.”

Despite her accusing me of having a “tone", (when it was her who was clearly hostile), I remained polite throughout and simply asked that she spoke to me in a respectful manner, and I would extend her the same courtesy. She then abruptly refused to continue speaking to me and handed the phone back to my son.

What made the situation even worse was that, after eventually checking with someone else, it turned out she was actually wrong.

When my son then politely asked for her name, she first asked why, and then refused to provide it, clearly aware that her behaviour had been wholly unacceptable and completely inappropriate.

Everyone can have a bad day, but there is absolutely no excuse for treating paying customers with such disrespect and hostility, particularly in a customer-facing role. The entire experience was unnecessarily unpleasant and but for us having a corporate account at Europcar, we would definitely not be using Europcar at Schiphol Airport every again. If she worked for me, and I found out she spoke to one of our clients like that, she'd be looking for a new job about now.

Stay far away from this scam company(Europcar Alicante). We rented a car from them in March. When we picked up the car, they pushed an extra insurance package on us costing several hundred euros, claiming that we would then be fully covered for everything. Normally, I would never agree to something like that, but because the whole situation already felt suspicious and because of the reviews we had read about this company, we decided to go along with it. It gave us some peace of mind, since we had already seen many reviews from people claiming they had been scammed.
When we picked up the car, no employee even came outside with us. They simply handed us the keys. We already found this questionable, but because we had just paid several hundred euros extra for “full coverage,” we assumed it would not be an issue. We made several videos of the car beforehand because there was already visible damage on it.
From day one, the car already had multiple issues. There was no windshield washer fluid, the air conditioning barely worked, and to make matters worse, the tire pressure warning light was on because the tires were not properly inflated. We reported all of this, but nothing was done about it.
After our holiday, we returned the car neatly to the designated location. When we handed over the keys, we even asked whether the car needed to be inspected. The woman replied: “No, that’s not necessary because you are fully insured.” We found that strange, but after paying several hundred euros for extra insurance, we assumed everything was fine.
A month later, we suddenly received a damage notice from Europcar Alicante claiming that a compressor was missing and that we owed €400. We did not agree with this and immediately contacted Europcar. We spoke to an employee who initially seemed friendly and helpful. He completely understood our situation and told us he would add a note stating that we disputed the damage claim and that the €400 should not be charged to our credit card until the matter had been fully investigated. According to him, this would not be a problem.
Two days later, they charged the €400 anyway.
The employee had also told us to send an email to Europcar, which we did immediately after the phone call. We later received a generic response from Europcar, even trying to blame us by saying it was our responsibility that the car had not been inspected by an employee — despite the fact that we specifically asked for this when returning the keys.
After doing some research, we discovered that less than two months ago, another customer had been scammed in exactly the same way by this company. Apparently, many more people have experienced similar situations. The internet is full of complaints about them.
We are not letting this go and will continue fighting until we get our €400 back. We have also informed our bank that this company scams customers.
Do not do business with this company, because there is a very high chance you will get scammed.

We have ordered petrol engine car (VW Polo), but at Europcar office at Schiphol airport we were persuaded by Europcar employee (Dimitri) that if we take electric car we do not have to pay for the electricity spent and so we accepted it. Big mistake! When we returned the car and left NL they took 60€ from our credit card for charging electric battery. Our complaints were ignored, no response, nothing, just automated machine reply:
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Beste ,
Nogmaals bedanken we u voor uw contact en bieden onze oprechteexcuses aan voor de vertraging met het analyseren van uw dossier.
We verzekeren u dat we uw dossier zo snel mogelijk zullenbeantwoorden.
We bedanken u alvast voor uw geduld en presenteren onzevriendelijke groet,
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Dear ,
Again, we thank you for your contact and apologize for the delay in analyzingyour case.
However, we assure you that your case will be answered as soon as possible.
We thank you for your patience and present our kind regards,

Europcar Netherlands | Customer Services

Save trees. Print only when necessary.

I was charged €800 of damages.
I'm asking pictures to claim to my insurance and they are not responding from 3 weeks.
I've sent dozen emails and call them, no response at all.
Bad service!

Dit krijg je als je alle service wegbezuinigt; een bedrijf dat klanttevredenheid niet bovenaan zet, maar winstmaximalisatie.

Wij boekten een auto op zaterdag om 14.00 uur bij Europcar op de Marnixstraat in Amsterdam. Ik kwam om 14.10 uur aan. 10 minuten te laat, maar bij eerdere reserveringen was dat nooit een probleem - ik heb ook wel eens 20 minuten moeten wachten omdat een baliemedewerker nog druk was met andere klanten. Maar nu bleek het wel een probleem; deze vestiging gaat namelijk op zaterdag om 14.00 uur dicht. Ik stond voor een gesloten deur en kon m'n auto dus niet ophalen.

Ik ben nog naar een andere vestiging van Europcar gefietst die wel open was (op Schiphol), maar die konden niet in het reserveringssysteem van de Marnixstraat omdat het feitelijk een ander bedrijf is. Er zat niets anders op dan een dag later op vakantie te gaan.

Wie bedenkt het om een boekings-timeslot open te zetten op een tijdstip dat je gaat sluiten?! Dit is toch vragen om problemen? En nog erger: ik zal heus niet de eerste zijn die hier de dupe van is - dus waarom is dit niet al lang aangepast op de website?

Het antwoord is waarschijnlijk waarmee ik begon: omdat Europcar niet geïnteresseerd is in klanttevredenheid.

I have hired the car from these from November 2025. I have never had a deposit payment back.
Every time I have dropped the car off at schiphol airport, always been told good and signed the tablet.
I have emailed them a number of times, as the amount of money they actually owe me. Me is willing into the thousands.
This has been going on from November 2025 until March 2026.
I have a number of engineers working for me all around Netherlands.
I no longer use this Tim pot company. Absolutely disgusting customer service when I’ve called them to try and explain as I said I have emailed 21 times now with no reply.

Hadde en veldig dårlig opplevelse med Europcar i Nederland.

Etter at jeg leverte bilen, ble jeg informert om en liten ripe på panseret som de mente kunne ha skjedd i løpet av leieperioden. Problemet er at denne ripen allerede var der da jeg hentet bilen, og jeg har tydelige bilder som dokumenterer dette.

Jeg sendte bildene med en gang, men likevel har de holdt tilbake depositumet mitt. Jeg fikk bare et automatisk svar om at saken kunne ta opptil 10 virkedager, men nå har det gått over 15 dager uten noen oppdatering eller tilbakemelding.

Jeg har fulgt opp flere ganger og bedt om:

bekreftelse på at kravet blir avvist
tilbakebetaling av depositum
en status på saken

Men jeg har ikke fått noe svar.

Det mest frustrerende er ikke bare forsinkelsen, men mangelen på kommunikasjon og oppfølging. Jeg har leid bil hos Europcar flere ganger før uten problemer, så dette var veldig skuffende.

Anbefaler andre å ta gode bilder av bilen ved henting, og være forberedt på at slike saker kan ta lang tid å få løst.

We ordered a car and mentioned specifically that we would drive to Germany, from the Netherlands. Both in the Netherlands AND in Germany, there were winterly conditions. Theyl let you pay for a cross boarder card, but send you in a car, in winter, with summer tyres. Not even 4 season tyres. This is not allowed in Germany, and in addition dangerous. They don't answer any complaints either. AVOID EUROPCAR!!!

I rented a car through booking.com from Europcar at the end of December, 2025. They charged me 150 euros extra on my credit card after the delivery of the car. I have contacted them multiple times via email, they send an automatic reply that they will reply back. I even get an apology email that it takes longer than expected but not an actual reply. Yesterday I realised that they charged me another 50 euros with no explanation. I cannot reach them by phone, by email and I am getting charged without information. I am really disappointed.

Unos estafadores haces el contrato después como tiene tarjeta de crédito cobran lo que quieren… E alquilado muchas veces en la zona pero nunca tuve problemas con otras empresas estos .. SON ESTAFADORES NO RESPONDEN A LAS RECLAMACIONES QUE LES PUSE SOBRE LOS COBROS INDEBIDOS ( Facturas )

We booked a car from Europcar on Booking.com. On the day, we went to collect the car. As mentioned on Booking.com and on their terms and conditions page, this is their policy regarding credit cards: "Credit cards accepted: American Express, VISA en Eurocard/Mastercard. Debit Cards,Electron Cards and Union Pay Creditcards are not accepted. Two credit cards are required for Full Size, Premium, Luxury and Special categories (e.g. BMW 3 series or higher). The credit cards have to be on the name of the renter."

Unfortunately, when you go into the 45-page PDF, on page 6 they mention that they do not accept Bunq or Revolut. I have rented cars from several companies who accept these cards. Hertz actually accepted it as we were turned away.

The result of this is that I am out €500,-. Beyond the monetary impact, the person was rude, unhelpful and lacked any basic empathy.

In Eindhoven een auto gehuurd voor 1 week.
Het was een hele prettige ervaring. Mooie auto, en geen druk om extra verzekeringen of zo af te nemen.

The worse car rental place. Never ever get a rental car from Europcar in Amsterdan Schiphol airport. The people working at the desk are very rude and nasty. They don’t provide decent customer service and you never get the car you actually reserved. They treat you like a piece of shit and wants to sell you a more expensive rental car. DON’T RENT A CAR FROM THEM!!