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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Looking to buy a waterbutt and had been on several web sites before coming across Evergreener. Was unsure of exactly what I needed so rang and spoke to Emily. Emily was more than helpful in answering... もっと見る

企業が回答しました

5つ星のうち4の評価

Good prices for water butts and prompt customer service when an issue arose. But their courier provider could do better. We’ve ordered water butts from EverGreener three times over the last few years... もっと見る

5つ星のうち1の評価

Money taken for waterbutt kit, but still no goods received weeks later. I repeatedly phoned and emailed, but absolutely no response. I cannot really recommend their online service, nor customer ser... もっと見る

5つ星のうち5の評価

Nearly 4 years ago I bought a Harcostar 227L water butt from EvenGreener via Amazon. This month it developed a leak. After checking through Amazon Q&A I found that the water butt had a 5 year guaran... もっと見る

企業情報

  1. 雨水タンク提供業者
  2. ガーデン センター

当該企業による記述

For more than 20 years, EvenGreener has supplied home and gardening products throughout the UK. Our range is curated to give customers options on water saving, composting, food waste recycling and generally make the house and garden a better place to be!


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

1272件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 25%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Damaged Goods

The composter is lovely (although it proved fairly difficult to assemble). The problem I had with my order, was with the sieve that I had purchased at the same time. It arrived damaged and un-useable. Despite trying to return it however, and have it replaced,

2024年9月26日
EvenGreener ロゴ

EvenGreener からの回答

Thank you for your feedback. I apologise about the sieve. I will arrange for another to be sent out for you.

5つ星のうち5の評価

Great water butts

Great water butts. VG quality, ordering and delivery very straightforward.

2024年9月14日
EvenGreener ロゴ

EvenGreener からの回答

Thank you for your feedback

5つ星のうち5の評価

First choice for 100 litre water butt

Excellent product. Well moulded and includes all you need either to couple it to an existing water butt or connect it to a downpipe. All we need now is a little rain!

2024年8月5日
EvenGreener ロゴ

EvenGreener からの回答

Thank you for your feedback

5つ星のうち5の評価

Cannot fault

Quick, well packaged delivery and goods as described. Cannot fault the service, many thanks.

2024年7月24日
EvenGreener ロゴ

EvenGreener からの回答

Thanks for your feedback!

5つ星のうち3の評価

Good recovery from first delivery problem

First delivery was damaged in transit due to inadequate packaging for the rigours of DPD delivery. Excellent recovery with next day re-dispatch and well packaged second time around. Happy to recommend for customer service.

2024年7月31日
EvenGreener ロゴ

EvenGreener からの回答

Thanks for the review! I'm glad we managed to resolve this for you and apologise for the damage to the first delivery

5つ星のうち5の評価

Harcostar water butts

The two Harcostar water butts I ordered were delivered promptly, well packaged and exactly as ordered with all the linking hoses present.
They are to replace two butts - exactly the same - which have lasted nearly thirty years.
They will outlast me!

2024年7月30日
EvenGreener ロゴ

EvenGreener からの回答

Thank you for the Review. Glad to hear you are happy with your water butts!!

5つ星のうち5の評価

Great products

Great products, good price compared to other suppliers and speedy efficient delivery.

2024年7月25日
EvenGreener ロゴ

EvenGreener からの回答

Thank you for your review!

5つ星のうち4の評価

A great range of products

A great range of products and good delivery.
I have bought quite a lot from this company over many years and never had any problems. The only thing which stops me giving a 5 star rating is the cost - their prices have increased dramatically over the years, but that said, they are in line with other suppliers.

2024年7月19日
EvenGreener ロゴ

EvenGreener からの回答

Thank you for the review and feedback.

5つ星のうち3の評価

water butts

Quickly delivery of two water butts. Water butts will do the job but were scuffed and one had water in it. Also no washers on one of the taps. To be fair I did not contact the company about the issues so don't know how they would have responded. The butts
were cheap enough so I used a washer from something else. It was too much bother to arrange for them to be sent back as they are serviceable

2024年7月31日
EvenGreener ロゴ

EvenGreener からの回答

Thank you for your feedback. Sorry to hear that there were parts missing and this arrived scuffed. If you need us to look into this all we will be more than happy to. Just to confirm the water butts have a 5 year guarantee so if you do have any issues with them please do let us know.

5つ星のうち1の評価

Con artists

Bought a composter base. They said 3-14 days for delivery. It's been 16 days and not only has it not turned up but it hasn't even been shipped. Messaged them twice now and have been ignored both times. Con site.

2024年7月15日
自発的なレビュー
EvenGreener ロゴ

EvenGreener からの回答

Thank you for your feedback. I apologise this order was not delivered to you. I can see a full refund has been raised for you and investigation raised with the warehouse for this failing.

I apologise for the service received on this occasion.

5つ星のうち1の評価

I have spent last two weeks trying to to…

I have spent last two weeks since before 01/07/24 trying to contact this firm without success. They do not reply to the phone calls, left messages or emails. I can only assume they have gone bust or they don’t want any orders.

2024年7月11日
自発的なレビュー
EvenGreener ロゴ

EvenGreener からの回答

Thank you for your feedback. I apologise that you were unable to contact us. Having looked at our records it looks like your query was resolved. If not please do contact us at customer.care@evengreener.com so we can get this resolved for you.

5つ星のうち1の評価

Missing products

I ordered 3 products on the 19 June, but only 1 arrived. Still waiting for my missing goods :(

I chased up the company and was told that a ‘system error’ had caused an issue at the warehouse, but that they would ‘rectify’ the situation.

Unfortunately that message was sent to me on the 24th june - 8 days ago. Since then I’ve heard nothing, and the company are now failing to answer calls & emails.

2024年6月19日
自発的なレビュー
EvenGreener ロゴ

EvenGreener からの回答

I apologise that your order was not delivered when expected. Having looked into this it looks like this issue has been resolved but if still need assistance please do contact as at customer.care@evengreener.com

5つ星のうち1の評価

Awful experience with this company

Awful experience with this company - I placed an order a month ago and have received nothing.

Have tried emailing and have received responses, but they've been very delayed. I've been promised tracking details and delivery updates, but have received nothing. I've just tried calling and had to leave a voicemail.

Please sort out your customer experience as it's probably the worst I've dealt with - I'm going to keep trying to reach this company for a refund. It's ridiculous to be out of pocket and not even have the product I've paid for, with absolutely no explanation or communication.

2024年6月20日
自発的なレビュー
EvenGreener ロゴ

EvenGreener からの回答

Hi Jess, I'm really sorry you've had a poor experience. Could you please send me a quick email to customer.care@evengreener.com and I'll get this resolved for you immediately. Please just include your postcode or order number and a brief reference to your review and I'll locate your previous correspondence and investigate what has gone wrong. Many thanks, Natalie

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