fluxies レビュー 

198
•
TrustScore 5段階評価の2

2.0

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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

The undies fabric is very soft. The big problem encountered pertains to the size. You should have a size chart with hip measurements. The size 14 is extremely tight & uncomfortable on a 104 cms hi... もっと見る

5つ星のうち1の評価

Hard to give a review for an item that never arrived and with no response from customer service. I received a “your order has been dispatched” email but the Royal Mail tracker clearly says they’ve n... もっと見る

企業が回答しました

5つ星のうち1の評価

I would vote less than one star if I could. Blatant false advertising. Extremely thin and flimsy underwear which absolutely DO NOT WORK. Customer service is EXTREMELY POOR!! DO NOT WASTE YOUR MONEY... もっと見る

5つ星のうち5の評価

I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... もっと見る

企業が回答しました

企業情報

  1. 健康・美容製品店

当該企業による記述

Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!


連絡先

2.0

期待以下

TrustScore 5段階評価の2

198件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 87%に回答しています

通常2週間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.0

すべてのレビュー

(198)

過去12か月のレビュー数: 20件

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5つ星のうち5の評価

Will never use disposable pads again!

I've been wearing fluxies for the past few years and will never go back to wearing disposable pads! The pants are so comfortable and easy to clean. Absolutely love them!

2023年7月31日
fluxies ロゴ

fluxies からの回答

Hi Rowen,

We wanted to drop a quick reply to express our gratitude for your positive review. Your kind words mean the world to us! 🌟

We're thrilled to hear you had a great experience with us. Thanks for being an amazing part of the fluxies family!

If you ever need anything, feel free to reach out.

Warm Regards,
fluxies Team

5つ星のうち1の評価

Horrible experience with fluxies

Horrible experience with fluxies! I ordered 8 pants for my daugher on August 4, 2023. Money took upfront from my credit card. The delivery in Spain was supposed to take 3-4 days and as the company advertised on its website, there shouldn't be any custom problems for delivery in EU.
Initially I have not received any confirmation email with my order, and therefore no order number, nothing.
When I wrote them asking about my order and where is the parcel, after many ignored emails they claimed they have answered and they have wrote me asking additional information for the delivery adress - which is plainly not true.
After 5 emails I have received a number which should have been the number of my order that never arrived.
To this date November 15, I have received no products and no refund for the fluxies pants "bought" in August 4th, 2023.
The customers service is cvasi inexistant.
They reply arbitrarily at one out of any 3-4 emails I sent: first asking where my parcel was and what was the number of my order (September 2023). Then the Spanish customs asked me to register my ID, copy of the payment order from my bank, a signed custom declaration for the purpose of paying custom duties related to my parcel (!) and finally they asked for the invoice from seller.
I have asked the company (at fluxies support email) through 5 different emails to send me the invoice. 3 were ignored, one was answered wih a different custom shiiping doc - which was not an invoice and therefore not accepted by thw Spanish customs.
My last 4 emails as of October and November 2023 were for refund.
All of them have been ignored to this date. I wrote approximately 15-18 emails to fluxies support email.
I noticed that only 1 in 3-4 emails recieve confirmation and what looks (not sure it really is) confirmationnumber from fluxies.
All this looks to me prettly much like a scam.
I wish I have read the other reviews before ordering not one but 8 pairs! from such a company.

What really bothered me is that, after spending 4 months trying to get the products, after my many emails were ignored, I got this plain reply that they do not understand what was happening with the customs- AS THIS HAS NEVER HAPPENED TO THEM BEFORE- and saying they send daily parcels in Spain with no problem like this. Implying that somehow this cutoms mess has to do with me, the customer and not with their company.
What a shame!

Iulia
LE I have received my refund mid December 2023. The company replys imediately after a negative review on Trustpilot.

2023年11月14日
自発的なレビュー
fluxies ロゴ

fluxies からの回答

Hi Iulia,

Firstly, we want to express our gratitude for taking the time to share your thoughts with us. Your feedback means a lot, and we're truly committed to making your experience a positive one.

Upon investigation, we can see that all of your emails were responded to within 48 hours and that all documents were provided to you to allow for the collection of your order from customs. We have since received a response from you asking for a refund as you did not collect the order from customs.

We genuinely regret any frustration you've experienced, and we've also sent another email your way. We'll do our utmost to ensure your satisfaction.

Kindest,
fluxies Team x


5つ星のうち5の評価

Ordering was easy

Ordering was easy. My questions were answered prompt by e mail. My order was for Classic Bikini pants. Wish they came in White as well as the Black colour.
As I am nearly 70 I do not need them for a period, but I find them very good for lite incontinance for me. I am pleased I no longer have to put liners/pads into the land fill. It’s also easier when I go on a cruise I just wash them out. . Wish I had found them a long time ago.

2023年8月8日
fluxies ロゴ

fluxies からの回答

Thank you so much for your positive review! Your kind words mean a lot to us at fluxies! We're thrilled to hear that you had a great experience.

Your support is truly appreciated, and we look forward to serving you again. If there's anything else you need, feel free to reach out.

Warm Regards,
fluxies Team x

5つ星のうち5の評価

Excellent

I have been using the heavy and super heavy range for the past 4 months & I am thrilled with my purchases!

The sleeping boxers are excellent. Highly highly highly recommend

Will never go back to using single use period products

2023年8月7日
fluxies ロゴ

fluxies からの回答

Hi Siena,

Your kind words mean a lot to us at fluxies, and we're thrilled to have you as part of our community.

If there's ever anything else you need or if you have any suggestions, feel free to reach out.
Thanks again and have a fantastic day!

Warm Regards,
fluxies Team x

5つ星のうち5の評価

Great product

Great product. Great customer service. Free delivery.

2023年8月4日
fluxies ロゴ

fluxies からの回答

Hi,

Thank you for taking the time to leave a review!
We genuinely appreciate your support!

Warm Regards,
fluxies Team x

5つ星のうち5の評価

Best period pants

Game changer for comfy periods and always a super fast service

2023年8月4日
fluxies ロゴ

fluxies からの回答

Hi Katie,

Thank you for taking the time to leave a review!
We genuinely appreciate your support!

Warm Regards,
fluxies Team x

5つ星のうち5の評価

I’m obsessed with my Fluxies

I’m obsessed with my Fluxies - honestly don’t know how I survived without them! I’ve got the classic high waist heavy flow and they’re stunning… they look gorgeous, they feel amazing and they take care of the heaviest flow. I’ve bought several pairs because I love them so much! Massive recommendation - best period underwear ever.

2023年7月17日
fluxies ロゴ

fluxies からの回答

Hi Jenefer,

Thank you for taking the time to leave a review!
We genuinely appreciate your support!

Warm Regards,
fluxies Team x

5つ星のうち5の評価

Dedicated

Dedicated, lovely real human supporting me throughout my shopping experience - bent over backwards to help! Thank you Yasmin. And not only magical customer service - a magical product. I’ll definitely be buying more. Game changer!!

2023年9月30日
自発的なレビュー
fluxies ロゴ

fluxies からの回答

Hi Abigail,

Thank you for taking the time to leave a review!
We genuinely appreciate your support!

Warm Regards,
fluxies Team x

5つ星のうち4の評価

The delivery was smooth and the…

The delivery was smooth and the packaging was also simple and perfect for shipping. It fit in my mail box. The panties are also super absorbent and keep you feeling dry. Initially they seemed so bulky and I thought I would be left feeling heavy and wet but it was actually the opposite.

2023年7月10日
fluxies ロゴ

fluxies からの回答

Hi GK
Thanks for sharing your thoughts on fluxies! We're thrilled that your delivery was super smooth and that our packaging hit the mark for you. Making things easy and convenient is what we're all about.

And it's great to hear that our undies exceeded your expectations!

fluxies Team

5つ星のうち4の評価

Super comfortable

Super comfortable, no leaks and definitely far better than wearing pads. I would say however, it does start to smell after about 8-9h so keep an extra pair for changing

2023年7月11日
fluxies ロゴ

fluxies からの回答

Hey Sibila,

Thank you for sharing your experience with our period pants! We're thrilled to hear that you're finding them super comfortable and leak-free – that's what we're all about.

Our undies can be worn for between 8-12 hours before they need to be changed, depending on the style. Trying a more absorbent style might work even better for you! :)

fluxies Team

5つ星のうち5の評価

These are the best period pants ever!!!!

I've seriously tried so many different brands of period pants but none of them hit the mark like these. The quality of these is sooo much better, they’re super comfy and don’t have any weird plastic feeling/sound like some of the other brands I’ve tried. But the real deal breaker is that they ACTUALLY work !! No BS I have heavy periods, and trust me I can wear them all day without stressing about leaking. These pants are like literal sponges (in a good way) lol they absorb everything and I don’t have to run to the toilet every hour. Honestly I couldn't be happier I found fluxies. I’ve been raving about them to all my friends and convinced them to try them and now they’re as obsessed as I am lol. So huge thanks to fluxies for making my periods so much easier !! Definitely recommend to anyone else thinking about trying them , you won’t regret it !

2023年7月7日
自発的なレビュー
fluxies ロゴ

fluxies からの回答

Hi Maya! Thank you so much for your review, it's made our day! 🌟 We're thrilled that you're loving our period pants. Quality and comfort are what we're all about, so it's great to hear they're hitting the mark for you!
Fluxies team

5つ星のうち5の評価

I love these! I have a pair for everyday of the week!

The period pants are so incredible! It’s so nice to be able not to worry if you’ve forgotten a tampon or pad, and you can throw these on at the end of the day or wear them at night, they’re extremely comfy. I love the hot water bottle too, a lot of them don’t comfort the whole area that hurts but this one does, I would definitely recommend these!

2023年7月27日
自発的なレビュー
fluxies ロゴ

fluxies からの回答

Hi Kathryn,

Thank you so much for sharing your feedback with us. We're thrilled to hear that you love our period pants and the hot water bottle (my personal fave too!) 😍 It's so nice to know that our products have made your life easier and more comfortable. No more stressing about tampons or pads when you have our comfy period pants to rely on! 🎉

Having a pair for each day of the week is such a great idea! We're glad our products have become a reliable part of your routine.

Thanks again for choosing us. 🙌 We're super grateful for your support and trust in our products. If you have any more feedback or suggestions, feel free to share them with us. We're always here to make your experience even better! 😊

fluxies Team x

5つ星のうち4の評価

Excellent period pants

Excellent period pants, I’ve tried different types from different brands and the fluxies ones are hands down the best fit and most comfortable. Amazing ⭐️

2023年7月24日
自発的なレビュー
fluxies ロゴ

fluxies からの回答

Hey there!

Thanks for the great review! We're thrilled you found your perfect match with fluxies! Comfort and fit are always our top priority. We appreciate your support! ⚡️🩲😊

5つ星のうち5の評価

All good

Finally got them. It was apparently a standing order. Got them two months after. Happy with the product

2023年7月25日
自発的なレビュー
fluxies ロゴ

fluxies からの回答

Hi Irina, We're very sorry to hear that you have not yet received your order. Please contact our customer service with your order information for swift response at support@fluxies.co.uk. A member of the team will look into this immediatley for you ☺️ Thank you for your patience and understanding 💜

5つ星のうち4の評価

An unfortunate situation then turned for the better

After an unfortunate event with the courier, who never delivered my order and sent it back to the sender and after a series of misunderstandings with the customer service, I must say that the situation was sorted out for the best and I was able to get a full refund and a discount.
E-mail exchanges haven't always been easy, but they always showed willingness to understand and try to help.
I think this experience won't change my trust in the quality of the products, which I've been using for years.

2023年7月22日
自発的なレビュー
fluxies ロゴ

fluxies からの回答

Dear Giulia,

I want to extend a heartfelt thank you for your understanding and patience during the recent issues. We genuinely apologise for any inconvenience caused. I'm glad we could ultimately resolve the situation. Your trust in the quality of our products, despite the hiccups, means a lot to us.

We appreciate your continued support!

fluxies Team x

5つ星のうち4の評価

These panties and the day pads have…

These panties and the day pads have been very easy to wear and quite comfortable post surgery. I tried a couple of different styles and sizes and kept the ones I liked and returned the others with no problems. The shipping was quick. I recommend Fluxies to anyone who wants to save the planet and feel good.

2023年7月12日
fluxies ロゴ

fluxies からの回答

Hi Shelli,
Thank you so much for sharing your feedback with us! 🌟 We're super grateful for your kind words and are thrilled to hear that our undies and day pads have been providing you with comfort and ease during your post-surgery journey. 😊 Thanks for choosing fluxies! 🌈💕

5つ星のうち3の評価

The product we received was fine but…

The product we received was fine but did not receive the offer that was ie the free offer included with the initial order.

2023年7月11日
fluxies ロゴ

fluxies からの回答

Hi Sharon!

Thanks so much for sharing your feedback with us! We're glad you received your product and it's all good on that front. Your satisfaction means the world to us! 🎉

We're sorry to hear the free product didn't arrive with your order — we get how frustrating that can be, and that's definitely not the fluxies experience we want you to have. Please send an email to hello@fluxies.co.uk with your order details and the issue you faced. They'll get on it and make sure your freebie heads your way ASAP! Thank you again for the feedback and for giving us this chance to fix things. 🌈🙏

fluxies Team

5つ星のうち5の評価

I absolutely LOVE IT!!!

I absolutely LOVE IT!!!! I am in LOVE with period underwear now and ive been raving about it to everyone!
Even the ‘light’ underwear is so absorbing i am absolutely taken aback!

I love that its leak proof, i feel so confident wearing it out and about!

2023年7月11日
fluxies ロゴ

fluxies からの回答

Hi Manija! Thank you for sharing your feedback on our period underwear. We're so glad to hear that fluxies helps you feel confident out and about on your period - that's what we're here for! Thank you for your support (and for spreading the word on fluxies!!) 🙏

5つ星のうち5の評価

10/10 product & customer service

The pants are amazing! Has completely changed the way I feel about my period. And the customer service has been 10/10 too, I had an issue with something and the team sorted it out immediately.

2023年7月12日
fluxies ロゴ

fluxies からの回答

Hi Guiness.
Thank you so much for your lovely feedback! We are thrilled to hear that our products have helped change the way you feel about your period. Knowing that our products are making a difference is incredibly rewarding for our entire team. We truly appreciate your support, and we look forward to continuing to serve you with great products and customer service in the future. 😊 ✨

5つ星のうち5の評価

Little Mouse73

Love 5he pants so comfy to wear.

2023年7月12日
fluxies ロゴ

fluxies からの回答

Hi Heather,
Thank you so much for your lovely feedback! 🌟 We're thrilled to hear that you love your new period pants and find them comfy to wear! 😊🌈✨ Thank you again for choosing us!

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