Frozen Brothers レビュヌ 

304
•
TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... もっず芋る

䌁業が回答したした

䌁業情報

圓該䌁業による蚘述

HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS


連絡先

4.8

優良

TrustScore 5段階評䟡の5

304件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.8

すべおのレビュヌ

(304)

過去12か月のレビュヌ数: 162ä»¶

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5぀星のうち5の評䟡

Clear information about service

Clear information about service and maintenance. Very satisfied. Could have been told to us sooner but we were happy Fleur was there and now we hope we can enjoy our machine for the coming years.

2026幎2月2日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

Thank you so much for your lovely feedback — it really means a lot to us. We’re happy Fleur was able to help, and she’ll be delighted to hear your kind words. We understand you would have liked the information a bit earlier, and we’ll keep that in mind. Most of all, we hope you enjoy your machine for many years, and we’re always here if you need anything.

5぀星のうち1の評䟡

The machine is always breaking

The machine is always breaking, they come out to do an unsatisfactory repair and then it’s still not working. They overprice a 3 year lease at £8k but it just never works. They waste 10l of syrup every time they attend and their answer is ‘tough’ even though they charge us £150 for that 10L of syrup - and it’s wasted because their machine is faulty. The won’t replace parts - just seals and adjust the syrup ratio - and blame the syrup on being sugar free.

2026幎2月1日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

Hi Rahmat, Thank you for sharing your feedback.

We're sorry we have not been able to locate a corresponding case in our system. The feedback you’ve described is unusual, so we would like to look into this further and make sure everything is addressed appropriately.

To help us investigate, could you please contact us quoting your reference #223220, which was created for you? This will allow us to dig a bit deeper into the matter.

We appreciate your cooperation and look forward to resolving this with you.

5぀星のうち5の評䟡

Engineer now what he is doing

Engineer now what he is doing, excellent communication

2026幎1月27日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

We’re delighted to hear that our engineer provided clear communication and demonstrated strong expertise during the visit. If you ever need further support, we’re always here to help.

5぀星のうち5の評䟡

Freezing Tank

Great Service.

2026幎1月23日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

Thank you for your positive feedback. We’re glad to hear that you were happy with our service. Resolving customer issues efficiently and professionally is always our priority.

5぀星のうち5の評䟡

very efficient,

very efficient,

2026幎1月23日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

Thank you very much for your review! We’re pleased to hear that you were happy with the efficiency of our service.

5぀星のうち5の評䟡

quick and efficient

Raymond was quick, efficient, and had the ice blast machine back in action in minimal time.

2026幎1月20日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

Thanks so much for the lovely feedback! We really appreciate you taking the time to share this -Raymond will be delighted to hear it.

5぀星のうち5の評䟡

Rob is excellent but timescale was


Rob is excellent but timescale was ridiculous left without any tango for weeks over our busiest period

2026幎1月7日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

We sincerely apologise for the prolonged timescale and the disruption during such a busy period. We understand how frustrating this must have been and are actively reviewing our processes to improve service times going forward. We’re pleased to hear that Rob’s work was excellent.

5぀星のうち5の評䟡

Fantastic Martin

As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them. Both have now been fine tuned.

2026幎1月10日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

Thank you for your kind feedback. We’re pleased to hear that Martin worked efficiently and ensured everything was fully operational. His attention to detail truly reflects his professionalism.

5぀星のうち5の評䟡

Nice guy

Nice guy, talented, professional

2026幎1月7日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience and are delighted to hear your positive comments.
We look forward to supporting you again in the future.

5぀星のうち5の評䟡

ROB from Tango visited to service our


ROB from Tango visited to service our Tango Ice Blast machine and did an excellent job. He carried out a thorough cleaning and fixed the machine properly. Very professional, efficient, and reliable service. Highly satisfied.

2026幎1月6日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

Thank you so much for your lovely feedback. We’re really pleased to hear that Rob did such a great job on your Tango Ice Blast machine. He’ll be delighted to know his professionalism and attention to detail were appreciated.
Thanks again for taking the time to share this.

5぀星のうち5の評䟡

2 Visits Needed again

Yet again had to have 2 visits from the engineers as the first came and “fixed” the problem, for it to start again 10 minutes after he left. Thankfully Martin is sent for the 2nd visit as he always does a brilliant job and fixes the issue.

2025幎12月5日
自発的なレビュヌ
Frozen Brothers ロゎ

Frozen Brothers からの回答

Thank you for your feedback. We’re sorry for the inconvenience of needing two visits and appreciate your patience. We’re glad Martin was able to resolve the issue and will review this to prevent it happening again.

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