Gala Tent レビュー 

1,026
•
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We purchased a 3m x 3m Gala Tent in 2010, and it has been up throughout every summer since, providing welcome shade on sunny days and reliable protection from the rain during our very British su... もっと見る

5つ星のうち5の評価

Fantastic product and great friendly customer service. About 20 years ago I purchased a 3x3 meter pink n purple gazebo for my puppet workshop activities , but latterly it’s been used for festival... もっと見る

5つ星のうち5の評価

We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten. We recently purchased the 9m x 18m Fusion Marquee with... もっと見る

5つ星のうち5の評価

We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten. We recently purchased the 9m x 18m Fusion Marquee... もっと見る

企業情報

  1. 庭の建物・東屋提供業者
  2. ・
  3. あずまや建築業者
  4. パーティー用大型テント レンタル サービス

当該企業による記述

Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

1026件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 80%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(1,026)

過去12か月のレビュー数: 88件

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5つ星のうち5の評価

OUTSTANDING!

OUTSTANDING!!
I bought a 3m x 3m ‘pop-up’ gazebo with the ‘Pro-40’ frame.
Before the purchase the company was easy to call(they even had a call back service if there was a queue). The guy was super friendly and helpful and clearly passionate about their design and build of the gazebos.
I replaced an old traditional pop-up with a thin flimsy square steel frame, and the new one is super strong 40mm hexagon aluminium. It’s SO solid!! Clearly over-engineered to cope with the elements and designed to last. Despite its obvious strength it’s still light and easy to lift.
Although it should probably be put by 2 people, I managed it on my own with a bit of ‘wiggling’ to get the frame extended upwards and outwards.
The cover was then secured using the central fastener, strong anti-slip Velcro on the corners and some tightening buckle straps in the middle of the beams.
My old gazebo had some rubbish push-in dome pins to adjust the height of the legs that were hard to get at but this has chunky ring pulls that are sprung. Perfect!

I’m so impressed with this gazebo. Although it’s just for my garden I’ve seen Gala Tents branding used by lots of market stall holders too, and now I know why.
It’s also nice to see a British company producing something so good.
Well done Gala Tent. 🏆

2025年5月13日
自発的なレビュー
5つ星のうち1の評価

AVOID! Do research first

I ordered a gazebo after my old farmers market one had seen better days, as I trade on my own I wanted something easier and lighter .
I was promised an amazing gazebo with a sprung action roof , lighter and easier.
Last weekend 04/05/25) I decided to get the roof on with my daughter.
The spring action on the roof did not do its job, the pull out pegs were very stiff as was the whole gazebo .
I went and bought an easier, cheaper (£250) one for the next day trading.
I asked to return this gazebo as it was not fit for purpose. The company took no interest in my return stating I have to sort it out myself and at my cost 😳
As a company that sells gazebos I could not believe I could not return it through them, of course I expected to pay p&p .
The gazebo weighs 40 kg and I had great difficulty in finding someone to return it . It’s cost me £150 to send it back, a huge loss for something that didn’t match up to their expectations
They say they are the best, clearly not with such shocking aftercare are
Be very careful when buying from this company, do some research first as I’m sure their are much better places who will be much more helpful

2025年4月17日
自発的なレビュー
Gala Tent ロゴ

Gala Tent からの回答

Hi Angela,

Thank you for taking the time to share your feedback — we’re genuinely sorry to hear that your experience did not meet expectations.

We completely understand how important it is to have equipment that works seamlessly, particularly when you're trading solo and need something manageable and efficient. Your experience sounds frustrating, and we regret that the product didn't meet your individual needs in practice.

To clarify, the gazebo you purchased was our 3m x 3m Gala Shade Pro 40, a robust, commercial-grade pop-up model with reinforced framework and matching sidewalls — designed for strength, durability, and performance in demanding outdoor conditions. The total frame weight is 22kg, which aligns with the specifications provided and discussed at the point of sale. Many of our market trader customers use this model successfully, but we do recognise that preferences can vary depending on personal circumstances and physical setup.

We’re truly sorry that you found it difficult to handle, and we wish we could have helped sooner to explore more suitable options before the purchase was finalised. Our team is always on hand to advise customers on the most appropriate models based on how, where, and by whom the gazebo will be used.

In terms of the return, we absolutely appreciate how challenging it must have been to arrange delivery back. Our returns process follows standard procedures, and as the product was delivered as described and to the correct specification, return logistics and costs do fall to the buyer in line with our Terms and Conditions — which are available to review during checkout and were agreed to at the time of order. That said, we’re sorry you felt unsupported during this process, and we’ve shared your feedback with our aftersales team to help us improve future service touchpoints.

We value your custom and are grateful that you chose Gala Tent. Although this product wasn’t quite the right fit for you, we hope you’ll consider giving us another try in the future — and if you do, we’d be more than happy to assist you directly in choosing a lighter or more user-friendly alternative better suited to solo setup and frequent mobility.

Warm regards,
Customer Support Team
Gala Tent

5つ星のうち5の評価

Fantastic service

Fantastic service. Received the car port the next day. I am really pleased with the quality, it exceeded expectations. The frame work is substantial and the roof is very heavy duty. Great bit of kit.

2025年4月15日
5つ星のうち1の評価

Ordered a 3m awning yesterday

Ordered a 3m awning yesterday, had trouble trying to pay. Got an email saying they'd taken £80 from my card, no order no or delivery given, Said I had 30 mins to order for next day delivery.
Tried ringing them to chase it up but I don't have an order no. Going round and round in circles chasing it.

2025年4月21日
自発的なレビュー
Gala Tent ロゴ

Gala Tent からの回答

Hi Laurence,

Thank you for reaching out, and I'm truly sorry to hear about the difficulty you experienced during the ordering process. We completely understand how frustrating it can be when you're unsure about payment confirmation or delivery details, especially when you're trying to secure next-day delivery.

To clarify, your order was successfully placed on Bank Holiday Monday, 21st April, and we're pleased to confirm that it was dispatched promptly on Tuesday, 22nd April, which was the next working day. We're glad to have been able to process it without delay, and your item is currently en route.

I understand you didn't receive your order number at the time, which made it difficult to track things down. That’s certainly not the experience we want for our customers, and I’ve passed your feedback to our team so we can look into ways to improve this step of the process.

If you have any further questions about your delivery or need assistance with anything else, please don’t hesitate to get in touch directly. We’re here to help and always happy to assist.

Thanks again for your patience and for choosing us.

Warm regards,
Customer Experience Team
Gala Tent

5つ星のうち5の評価

first class sales and product.

first class sales department, easily explained, and not pushy for a sale. have previous gala tent, and now upgrading size. perfect for what we require, and simple to erect quickly, and majority of the build can be done by 1 man, first class product. Gala tent organised a date to suit me for delivery, and was a great help. Nice simple delivery by courior.

2025年4月9日
5つ星のうち5の評価

Outstanding service

Great packaging with tracking, fast delivery, Easy payment with options should you need to, items as described. My marquee is now 10yrs old, this new cover set was simply because I wanted it to look fresh, Gala Tent supply all spares for their Marquees so you never have to worry about not being able to buy any part of the frame, covers, extras! The fact you can extend the marquee is fantastic! Best purchase i ever made was a Gala Tent. Here's to many more years of quality!

2025年4月3日
5つ星のうち5の評価

So helpful

So helpful, great to deal with brilliant customer service the products are great. Delivered when they said and I cannot fault them.

2025年3月21日
5つ星のうち5の評価

Want the best Marquee contact Galatent you won't be disappointed.

Looked at other dealers for a Marquee and these guys really stood out. Contacted them and from first conversation with Alex was sure we made the right choice. Alex always kept us up to date with the items and offered better alternatives if we required. The quality of the produces are fantastic and designed with practicality in mind. Overall cannot fault anything.
A great company who did everything to make this a smooth purchase.
Thank you Galatent especially Alex for making this purchase so easy.

2025年3月19日
自発的なレビュー

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