Havaianas レビュー 

Non-existent customer service. Returned item, no acknowledgement, several messages sent, no reply. Really poor experience. Sort it out please!

Es wurden die von mir korrekt bestellten Flipflops in der falschen Größe geschickt. Ich bat um ein frankiertes Retourenlabel und Erstattung der Versandkosten, weil ich in dem Fall natürlich weder die Versand- noch die Rücksendekosten übernehmen wollte. Es war ja nicht mein Fehler. Der Kundenservice war überheblich und imkompetent. Die Dame behauptete, ich hätte die falsche Größe bestellt, ich müsse immer eine Nr. kleiner bestellen, das stünde auch so auf der Website, sie arbeiten mit brasilianischen Größen. Das war leider völlig daneben - ich trage seit Jahren Havaianas und kenne meine Größe genau. Es wurde sodann ein kompliziertes Verfahren mit Rücksendung und neuer Bestellung vorgeschlagen, was total intransparent war. Ich habe die Ware nun zurückgeschickt und den Kaufbetrag erhalten, aber bin auf 5,50 Euro Versandkosten sitzengeblieben. Fazit: Nie wieder in diesem Shop bestellen!

Son un desastre. Hice un pedido y lo mandaron sólo con el distrito y el municipio, sin dirección. Les escribí tres veces a att. al cliente para corregirlo y 0 respuestas. Al final me han localizado los de la oficina de correos por mi teléfono y tengo que ir a por ello yo misma. NO COMPRÉIS A ESTA EMPRESA, NO SON DE FIAR Y OS PERDERÁN EL PEDIDO.NO ATIENDEN EL CORREO DE ATT.AL CLIENTE.

Katastrophe. Habe für 30 eur bestellt, wollen dann die Retourekosten von 5 euro..wieviel sind denn die Sandalen für die Wert vielleicht Ankaufpreis 10 eur oder sogar viel weniger, somit lassen sie sowieso die flipflops den Kunden zahlen. Werde nie wieder bestellen. Unverschämtheit!

Ordine fermo da 10 giorni. Servizio clienti inesistente! Azienda pessima.

Very disappointing experience with Havaianas customer service.

I purchased a pair of Havaianas at their Gatwick Airport kiosk in August 2025. Six months later, the strap anchor tore through the sole despite the flip flops being used normally and the soles still being thick and in very good condition.

I provided multiple photos, proof of purchase, and explained that this was clearly a durability issue rather than normal wear and tear. Despite this, the claim was dismissed without any meaningful explanation and without any physical inspection of the item.

What is most disappointing is the apparent disregard shown towards the customer throughout the handling of the complaint:

- Repeated refusal to escalate the case to a supervisor,
- Another support case being ignored or closed without reply,
- Responses repeatedly stating “this is all we can offer” without properly addressing the evidence provided.

The only solution offered was a small voucher INCLUDING shipping costs, which does not even cover the cost of a like-for-like replacement and still requires additional spending.

I have owned Havaianas before and previous pairs lasted years, which makes this experience even more frustrating.

Havaianas is an iconic brand and normally the kind of brand you remain loyal to for years. I have owned Havaianas before and previous pairs lasted much longer, which makes this experience even more disappointing. It is a real shame that, due to such poor customer service and complaint handling, that will no longer be the case.

A well-known brand should stand behind the durability of its products and provide a far more professional level of customer care than this.

Verzonden met gls die hebben 10 x gezegd dat het niet geleverd kon worden contact met havianas heel slecht nar 2 weken eindelijk geleverd verkeerde maat dus ik bestel nooit meer bij ze

MAJ : Malgré les désagréments de livraison causés par COLIS PRIVÉ, colis complet et envoi rapide . -1 étoile pour la livraison

Tienen un Servicio de atencion al cliente NEfasto. Compre unas chanclas y al momento me di cuenta que me había equivocado de número. No pude anular el pedido, estuve mandando mails y llamando al teléfono de atención y nadie me atendió. Tienen un contestador que dice que se pondrán en contacto y jamas lo hacen. Podrían haber anulado el pedido con una Atención adecuada, pero no la tienen.

Just read the reviews and do not order from them. They do not want to help when you have a issue. Its not easy to complain. I uploaded photos which was a struggle but something you have to do with a complaint. Eventually I managed to do it in another way but not everyone will figure this out and they will give you no help. My sandals were in poor condition so I was told I could get a refund minus the delivery which I told them I do not agree as they were faulty. They said to send and they will see and all they did is refund me minus delivery and never even contacted to tell me they was not refunding the delivery. Now I cannot be bothered to argue the delivery because the getting in contact is so bad and time consuming which is probably why they do it, knowing customers wont bother but one day they will realise if we all keep writing reviews of our experience, they wont being doing well into the future. Please please please do not order from them

Je viens de passer ma première commande et déception, seulement 1 article sur les deux dans mon colis et le service client injoignable ni par téléphone ni via leur formulaire de contact. J'aurais du regarder les avis avant de commander...

Echt verschrikkelijk. Maten op de site kloppen niet, return proces is vol bugs, ideal betaling faalt en support helpt totaal niet. Ze hebben alleen mooie slippers.

Placed an order on 25th February and am still waiting for a refund nearly a month later. The item was not in stock, yet, this company did not cancel my order and process a refund and have just kept my payment. Even after I contacted them and they agreed to refund me they still haven't. How can you think anything other than that they are scammers? Had issues before with this store sending out a completely different item from the one ordered. I will shop elsewhere in future.

I was a little hesitant to place my order after reading some mixed reviews on Trustpilot, but I absolutely loved the aqua design for summer and decided to go for it — and I’m so glad I did!
My order arrived about a week later and was beautifully packaged in a box, which immediately made a great first impression. Everything from ordering to delivery felt smooth, easy, and very reassuring.
I’m genuinely so happy with my purchase. The whole experience exceeded my expectations, and the product is exactly what I hoped for. I’m really glad I took the chance, and I would happily order from them again. Highly recommend!

Order two pairs one came in a simple envelope. I was the one who had to reach out to customer service just to inform me "that it turned out they were out of stock and just sent what they had. To compensate me they will make a refund for the rest..!"
Amazingly terrible customer service. Not recommended, stay away, at least from the online store.

The sizes on their website are highly misleading and they are asking customers to pay for the return of the items.

J’ai fait une commande et j’ai reçu une paire sur 2 !!!
Personne ne répond…
Ma première commande et sera ma dernière egalement.
Cela s’appelle du vol.

Des voleurs !

Je n'ai pas pu récupérer ma première commande qui a été renvoyé à l'expéditeur, pourtant je n'ai jamais été remboursé.
Malgré cet mésaventure, j'ai quand même passé une deuxième commande que j'ai pu récupérer cette fois, et il manque un article bien sur le plus cher !
Site d'escrocs à éviter !

Commande passée le 25/02. Toujours pas en préparation et aucune mise à jour au 02/03, j’appelle donc le service client. « Je ne pense pas que votre commande sera expédiée car en fait y a eu un soucis technique apparemment. À mon avis elle ne sera pas préparée c’est pour ça que vous avez pas eu de nouvelles, donc je pense que vous aurez un remboursement d’ici la semaine prochaine ». Ok donc si on appelle pas on sait pas quoi !!! Et vu comment c’est flou, je crains pour le remboursement, donc j’ouvre immédiatement un litige PayPal.

Diese Flip Flops sind die Besten überhaupt auf der Welt!!!!1.Gerade jetzt im Frühling 🌻 warte ich schon darauf in sie zu Schlüpfen!!!!!um Wieder Luft an die Wurzeln zu lassen! ich laufe alle 4 JAHRESZEITEN mit den Dingern rum! Auch der Gesundheit wegen! Weil man über Beton und Stein gut abgefedert ist und die Knochen Hura Schreien und Der Orthopäde dann Sauer Glotzt! dann auch noch gerade jetzt über die Wiese flitzt und nicht Glasscherben oder Hunde........ Tritt! Hunde......... soll ja Glück Bringen wenn man rein Tritt