Iparkgatwick レビュー 

Waited 20mins on arrival and 2 hours on the way home.
Told to stop ringing the car would be there when it got there

Awful. AVOID AT ALL COSTS

Just to let you know that on my way out to my trip I had to wait 20 -30 minutes on top of the 30 minutes from my phone call.
Going back its been already 1 hour and I have been told it will be another 30.
I purchased a valet service to have a valet.
It is late at night, I am alone and this is not what I paid for.
Staff has been not receptive to my disappointment.
I certainly will not use this service again and will discourage others.

These guys are criminal. Do not use. Not only an hour late but worse than that the car was clearly used for other things. Passenger seat covered in mud, they unplugged the dashcam, two marks outside the car. Just a dreadful and criminal company.

My flight was delayed by an hour so I called them to let them know. They said that was ok that would wait would be a bit longer.
Arrived at Gatwick at 23:30 called them they said that would take an hour. The hour come and gone called them they said that would be another 30, then another 20, and so on eventually the car arrived after Hours wait in the freezing cold with my brother and my son 11 year old.
After an 1:30 wait they said the battery was flat and they were waiting for the "recovery people" to arrive so they could recharge the battery. Called them about 20 times asking were the car was they were RUDE, and hanging up the phone on me. My brother had a dash cam in the car and they had the car for 4 days and data from 2 of those days are missing, they added 13 miles to the car and the and the passenger side was muddy. We got home at 4am were we had to miss a day of work and my son a day of school.
Do Not use them

This is not meet and greet …
Firstly there is no desk to receive you
You will have to search a parking slot yourself - I lost 10 mins - what’s the point of meet and greet
Secondly you will have to wait for 15-30 mins for your car depending on driver availability
Finally you pay £20 extra for drop and pick up

If i could leave zero i would. 1.45mins later they dropped my car off as i went to find a police officer. They left my key on wheel hub after 8 calls to them and them putting phone on me. They then charged me £8 per way for car park fees despite an email stating included in fee. Dont use them, i thought car had been stolen i got as far as reporting to police! Store cars at best western hotel shame on you for allowing this arrangement!

Dreadful - take longer than the flight to give you your car - lie when they forget you can see the car on the app - avoid at all costs not worth the hassle - park and ride would be miles quicker

I would 100% avoid this company in the future to the point it has made me question the operation of the meet and greet services out of Gatwick Airport. Some facts about our experience that underpins my negative review and advice to avoid:
DROP OFF
- We called within the time suggested to organise pick up. They arrived 15 minutes late.
PICK UP
- We called upon landing (as advised). At first they didn’t recognise my number plate or name which concerned me. After getting over that worry they advised me that they would deliver the car in 45 mins. Seemed a good time to get through the terminal with my wife and two toung children. I called after 55mins to ask where they were and was advised by a very rude chap on the end of the phone that they were busy and it would be a further 25 mins. After an additional 30 mins I called this chap who would not let me know his name stepped up his rudeness telling me it was my problem that my family were waiting in the cold (I mean we are just doing as we have been advised) when I asked whether he could manage my expectations with an approx time again utter rudeness. It is obvious this chap has no training in customer service less any common decency. Car finally arrived a further 20 mins later.
- upon handover of the car you are asked to sign a waiver in respect of car condition on time service etc. I refused to sign this instead making a note that my signature is by duress.
- inspecting the car my DashCam had been unplugged. Now why would they do this? What right do they have to do this? Wha possible reasonable justification could they give to doing this unless they are trying to hide something. I don’t believe they would be brazen enough to do anything dodgy with my car but why do they feel the need to hide? I leave that to you to work this out.
- Additional point we were waiting along with a further 3 families seemingly going through the same experience as us. One family in particular pointing out that there fuel seemed lower than expected. One common theme though was the utter rudeness of the chap at the end of the phone who seemed more up for a fight with his customers than to offer any genuine empathy or ownership of the situation.

In summary this company are concerning and have certainly made me want to look at more reputable companies perhaps with proper affiliation to the airport or a professional body. Be careful!

Don't use this company, they smashed my car and then didn't answer calls, emails. Left keys on wheel, no meet and greet.

Unable to make contact through the provided number upon departure. Also tried calling head office number but it just came up an unable to connect. Ended up making a quick online booking for Gatwick long stay car park. Continued to call and texted IPark but still no answer. Have submitted a complaint for refund - don’t hold out much hope.

I flew back on a long haul flight landing at Gatwick at 0530hrs on Thu 12th Feb 2026. I called IPark carparking at 0600hrs to have my car delivered to Gatwick Airport carpark. Was told ok by the person on the phone. After talking to them on the phone many times and speaking their representative at carpark but car still didn't arrive for 2 hours. Never told the truth what was going on. Got worse when car arrived. Was given a carpark ticket to exit carpark. Ticket didn't work. Had to pay £8 to exit carpark. Spoke to Ipark on phone and emailed them. No reply at all. Awaiting a reply. But won't hold my breath.

Please do not use this company!
Staff totally unprofessional, rude and disrespectful!
On both occasions (drop off and collection) we were kept waiting around for almost an hour for a staff member to arrive to commence the vehicle hand over/return.
No apologies whatsoever given for the delays.
A strong cigarette odour was present when we were handed the vehicle back and evidence of cigarette ash was present around the dashboard and drivers side door arm rest area! I attempted to express my displeasure to the operative but he had left the scene and disappeared somewhere in the car park never to be seen again! I have sent an email of complaint to the company but from reading other customer reviews the chances of an apology or refund seem very slim!
I am also sending my email of complaint to Trading standards as companies such should not be allowed to continually fleece the public!

Do not use this company - they leave your car for hours in the disabled parking bays (where you're instructed to park on arrival). Both my sister and I have now received PCN from NCP and the company are not responding to emails - their phonelines do not work

Returned my car completely smashed up the driver ran away! He had no explanation we had to drive home in a dangerous car. I can now not get in touch with anyone they don’t have a phone number or answer emails.
Absolutely disgusting, I’m in total shock that anyone can behave like this!!!

Totally disreputable. I waited 2.5 hours for my car to be returned. I phoned them 3 times, each time they said your car is 6 minutes away. Appalling do not use.

DO NOT USE THIS COMPANY. Ended up leaving my car without handing over the keys due to the unprofessionalism and lateness (let me rephrase, not turning up) of the so called “meet and greet” service. After searching the number on Google I came across these reviews and I’m so glad I didn’t hand over the keys to my car. I’m yet to see what I get charged when I return for the parking but I am assured it’s better than what I would have come home to leaving my car in their hands. I have raised an action fraud case against them and am in utter shock they’re being allowed to operate at Gatwick.

Iparkgatwick is a cowboy outfit.
You should avoid them like the plague.
They lie to you.
They damage your car’s paintwork.
They don’t respond to emails.
DO NOT USE.

NEVER AGAIN - I seriously wish I'd read these reviews first. This company is as bad as everyone says. Consistently rude, late delivering the car back, exhorting extra money by blatant lying.

The car was returned with muddy footprints in the foot wells. Also my car MOT was overdue, they offered to organise the MOT while I was away. I was charged an extra £305. However the MOT was never organised. Despite multiple calls and emails those funds have not been returned. Go no where near this firm.