Bruce Cleland, Sales Executive, was very helpful, and managed to setup the car and my mobile, which would have baffled me. The wheels were painted to my requirements, and a small spot of friction in... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
My experience with Jaguar Dundee has been fantastic, I get open honest communication. We are able to talk about any needed works without feeling pressured. The customer service, is excellent. As... もっと見る
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Truly a professional made us feel at ease the minute we meet him. Knew his stuff a really professional nice guy Felt totally at ease in safe hand worked out of Perth and his name was David Thomson... もっと見る
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Dean was very good very thorough and Evri thing went smoothly viechle was turned out exceptionally well thanks again for your efforts
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企業情報
当該企業による記述
Pentland Land Rover Perth forms part of the incredibly successful John Clark Motor Group and we have a proud history of delivering high-quality Land Rover cars and servicing combined with incredible levels of customer service. At our state-of-the-art dealership we have an incredible selection of new and used Land Rover cars as well as aftersales support services to keep your car in pristine condition for your entire ownership. Come and visit us today to explore the full range of Land Rover cars and take a test drive in the model you like the most. You can also have a closer look at the full range of Approved Used cars we have available. As an approved Land Rover dealer we are constantly updating our used car selection and can give you access to some of the latest models at great prices. Don't hesitate to give us a call if you have any questions. We look forward to welcoming you soon.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Dunkeld Road 192, PH1 3GD, Perth, Scotland, 英国
- 01738 474200
4.6
優良
206件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
RR purchase
From our initial enquiry at 8:30pm on a Saturday evening you were responsive and dealing with David Thomson for test drive, trade-in and purchase was a delight.
2026年2月26日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
John
An excellent transaction
An excellent, very positive and swift purchase of a similar new Defender at completion of my current PCP Agreement, sourced ex-stock from another JCMG branch and transported to Pentland LR Perth, which was completed within 10 days from first contact to collection, including transfer of cherished registration number, settlement of existing PCP with Land Rover Financial Services, and dealership fitted extras, including swapping AS for AT tyres.
2025年11月27日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Why go to Pentland Perth
I always go to Dave Thomson when looking to buy a new car. He is very knowledgable about what is on offer, explains options without any pressure and we always manage to strike a deal.
2025年10月31日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning, Robert.
Many thanks for your review and feedback, which I will ensure is passed on to Dave and the management team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Range Rover Purchase
David endeavoured to provide an excellent service at all times. The car was prepared to a high standard and was ready for collection as arranged. We felt he was highly competent, building trust with us.
2025年9月11日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Very friendly garage with great product…
Very friendly garage with great product knowledge. I experienced excellent customer service from several members of the team, Mark, Dean & Tomas. Tomas was particularly patient and helpful with the spec on the Defender 90.
Regrettably my situation changed and I could no longer proceed with the vehicle, and I am truly gutted. I will however return as a customer & highly recommend to friends. You are in safe hands.
2025年8月2日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Afternoon, Louise.
Many thanks for your review and feedback, which I will ensure is passed on to Mark, Dean, Tomas, and the management team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning, Alistair.
Many thanks for your review and feedback, which I will ensure is passed on to Mark and the management team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Afternoon, James.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
From start to finish I was looked after…
From start to finish I was looked after by Bruce and he was fantastic. All other colleagues that I interacted with at Pentland were amazing, professional and super helpful!
2025年9月2日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Bruce and the management team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - Pentland Land Rover Perth からの回答
Hi William,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning, Neil.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Service/ invoice issues
Paid £2000 for an annual service on my Jaguar F Pace at Pentland Perth. Usual free health care video check saying that I require new brake discs and pads, on getting a second option from a local garage was told discs and pads were fine. This has happened on every service occasion. With very few miles driven my dashboard was lit up like a Christmas tree, car in limp mode due to full exhaust filter and windscreen wash empty. The windscreen screen wash seems trivial but I was charged for screen wash on the invoice for the service. Having used the windscreen wash twice it took 4 1/2 litres to refill. Full diagnostic check, supposedly done did not pick up the exhaust filter was full or very close with the soot content. E mailed Marc and was asked if I had extended warranty which I didn't have, no apologies nothing. Then on follow up e mail was asked if I wanted car repaired, having said yes and asked if I could drive car in limp mode 1 week later iam still waiting on a reply. Also received voicemail/missed call from the branch manager Paul, phoned straight back but was not available. Phoned further 2 times leaving message with receptionist but 6 days on have not had a call back. Level of after care is non existant. For me they are no better than a back street garage,only difference being their inflated prices. Would not recommend Perth JLR to anyone.
2025年6月23日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Dear Billy,
Thank you for sharing your detailed feedback. We are truly sorry to hear about your recent experience and the disappointment caused. It’s clear from your comments that we have not met the high standards of service and aftercare that we set for ourselves, and we fully understand your frustration.
Please be assured that we are investigating the concerns you’ve raised with our team so we can understand exactly what has happened and ensure improvements are made. Transparency, clear communication, and thorough aftercare are extremely important to us, and we regret that this has not been your experience.
We value your honest feedback and will use it constructively to review our processes and service.
Many thanks,
Sara
Good guy is young Ross
Good guy is young Ross, knows his oats, which is just as well, being a Perthy Tuechter. Very helpfull when required.
They (Pentalnd) did all they could to make things happen, and would defo use them again.
2025年8月9日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Hi Jack,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark. We are delighted that your experience has been a positive one. Kind Regards, Rachel
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning, Stuart.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Brilliant staff
Brilliant staff, excellent service, everything was explained, all stops were done so that I could get my new car before going away on holiday, a big thank you for all staff at Perth. 😊 ❤️
2025年7月21日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning, Angie.
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Outstanding service from start to…
Outstanding service from start to finish Dean was excellent to deal with and was extremely helpfull throughout. Was by far the best experience I have had when buying a car at the Perth branch. Will definitely be buying my next car from them.
2025年7月12日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning, Bruce.
Many thanks for your review and feedback, which I will ensure is passed on to Dean and the management team at Pentland Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning, Colin.
Many thanks for your review and feedback, which I will ensure is passed on to the management team at Pentland Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
After sales customer service for body work issues …
After sales customer service for minor issues not resolved after 8 weeks
2025年6月22日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Dear Mr Webb,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your aftersales concerns have not been resolved in a timely manner. This is far from the standard of service we aim to provide, and we completely understand your frustration.
Please be assured that we are currently investigating the situation to understand what went wrong and how we can make things right. Your feedback is important to us and will help us improve moving forward.
Thank you for your patience while we look into this matter.
Sara
Very poor . We bought the Discovery online without…
We bought the Discovery online without seeing it as we were three hundred miles away. We were assured that everything would be perfect and the couple of small dents and marks in the upholstery would be sorted for us.
So we travelled five hours to collect the car and I have never been so disappointed to collect a car ever. The back bumper was very scratched and there was an inch taken out of the boot lid. Also a dent the size of a 50 pence was glaringly obvious. The salesman who was very pleasant got the business manager who ( without looking at us ) just said it was a second hand car and what did we expect?
Perhaps more than this !! Yes it may have been a second hand car but it was £40k.
There was also no washer fluid in the car and the handover took place outside in the rain in the service bay rather than the handover bay inside the building.
Finally the week after we arrived home a tyre pressure warming came up. None of the tyres were at the correct pressure.
Altogether a very disappointing experience and I would not recommend this dealership
2025年7月4日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Dear Sheena,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and the disappointment it has caused. This is certainly not the level of service or presentation we aim to deliver, especially when a customer has placed their trust in us by purchasing from a distance.
We are currently investigating the concerns you've raised, including the condition of the vehicle at handover, the communication around cosmetic repairs, and the comments made during your visit. We take all feedback seriously and will ensure the appropriate teams are involved in reviewing this thoroughly.
Thank you again for bringing this to our attention.
Sara
Very happy with the service I received
Very happy with the service I received, David handled the purchase for me and was very professional and helpful.
2025年7月1日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning, Yvonne.
Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at Pentland Perth.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
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