John Clark Motor Group - Pentland Land Rover Perth レビュー 

Professional follow up and listened to my needs. Went the extra mile to meet my timeline - very impressed

Very attentive. Supportive. Listened to me and helped in every way

Although I was buying one of the least expensive cars at Pentland Perth your salesman Dean made me feel that I really mattered!! He was exceptionally helpful and delivered every promise made to give a seamless buying experience. Thank you Dean👏
John Swankie

Discovery Sport under warranty. Went to dealer, said they could not do diagnostic till January, this was late November. After complaining, brought forward to Dec 18th and said call Landrover Assist to fix assistance, they were efficient, diagnosed lambda sensor issue and reset, for a couple of days it was ok then got misfires on acceleration, did not feel safe in traffic, called assist again, efficient call out but advised refer to dealer, ge took details for courtesy car but had to phone again. Told they had nothing available and passed me to Enterprise who had nothing suitable then, got a Merc, useless in icy snow but got a Ford Kuga next day, feels lije wheels are square, my wife found it uncomfortabke.Went to dealer today, nothing looked at and said 18th Dec earliest, useless to us, my wife has a business out of town and her disco is set up for her phone, ice etc. Cannit figure out Ford tech so not used this car. Dealer said they will try to get a landrover courtesy but I am not hopeful. I have a very reliable Subaru but need it a lot. Not happy at all with situation at all. LR reliability very poor fir a £50000 car. I see a second Subaru coming at next change

For me it’s being local first and foremost.
Building trusting relationships.
I have always found Perth to be inclusive and very welcoming any time I am there.
All staff without exception have been exceptional.

Very Professional the way they treat the customer
keep you up to date with the progress of your car

From first contacting the garage the whole experience was handled very efficiently.

Very pleasant people, specially thanks to mark (sale’s person)

Dean was fantastic from start to finish. Easily the best experience I’ve had in buying a new car over the years.

We had a very positive experience as soon as we stepped through the door. Very helpful without being " hard sell" Felt our custom was valued from the outset.
Extremely personable sales and we felt we received a lot of useful information.

Well informed by the sales manager friendly and not pushy

Excellent from start to finish, to really meet and exceed my expectations.

Mark was helpful from the beginning to end of the process of purchasing my car nothing as too much bother for him. No salesman patter just genuinely great service First time purchasing a car from Pentland will definitely be back.

As I live a few hundred miles away buying a car online is always a thought but Mark was great, contact was good, very friendly and knowledgeable, I would definitely recommend them.

Shocking customer service. Purchased a vehicle from pentland land rover perth. Having a few issues that require the dealers support to rectify as this was a problem they had created when fitting the tyres on the wheels. Needless to say the salesperson rarely seems to be available for my calls. Never calls back. Once i did get him id have thought with the issue just being tyres that i can just nip into a local john clark group garage and get a quick fix but this was not an option. I had to travel over an hour back to Perth to have the fault fixed, only for it too return within a couple of days. Now im again waiting on a call back to clarify the situation for repair. Not customer focussed one bit. And whats the point of having a large dealership when you cant use any other garage in that dealership when its a generic fault like tyres. Also they were supposed to put my private plate on the vehicle. The did do this physically but clearly forgot to do the legal paperwork part so id say i was probably driving a vehicle for a week that was technically unisured. I would not recommend this garage to anyone and id imagine id possibly not visit a John Clark branded dealership based on this experience.

Thankyou for your response to my feedback / review. I would be very interested to know what you did to address my concerns. From my perspective, the only reason things got resolved were due to myself constantly highlighting the issues and chasing the branch for repair. All the leg work was put in by myself. But please feel free to tell me what you actually did on my behalf to address the issues. More than happy to discuss this further with yourselves. Thr branch has all my contact details so please feel free to call me anytime.

Thanks

Dean Morris was outstanding. If you want a Range Rover he is your man- you will not find anyone more accommodating, down to earth and genuinely interested in helping you get the perfect fit.

Recently had to put my car back to JC with warranty issues. 8 weeks later and after many, many calls from me to follow up on promised calls from them, eventually got the car back. I even got a very abrupt answer from one manager saying that his garage was busy and that I was at the back of the queue. This was after the car had been in his garage for 10 days! Very disappointed by the garages fault finding and their response to my questions.

Excellent service from start to completion of the purchase of our new Discovery Sport. Ross Whamond who was our point of contact was excellent keeping us informed every step of the way first class salesperson.

Excellent service received from all of the team at Perth.

Appalling Customer Service experience by Pentland Perth Land Rover.

On the 23rd of March 2024, we collected a 69-plate Land Rover-approved Range Rover Evoque, which we purchased with PCP. On the day, we travelled from Manchester to Perth to collect the car. On the way home, we spotted a loud noise under the passenger seat, and the start-stop function wasn't working. We recorded the noise and raised our concerns with our sales advisor, who advised us to contact Land Rover Assistance to seek assistance.

The next day, the Land Rover Engineer arrived and ran diagnostics to determine the issue. He stated that there was a pre-existing fault (Battery Energy Control Module) registered on the 4th of December, 2023. The dealership has cleared this fault without getting it fixed. The engineer asked us to get some photos of this record for our reference so we could escalate this with the dealership and refer us back to the nearest dealership to fix this fault. Unfortunately, the dealership in Manchester couldn't accommodate us until the 2nd of May.

On the same day, we had our first breakdown, which was a sudden battery fault. We lost all the power and had a vehicle break down on a major road. After an hour, the LR engineer turned up; he charged the battery and disconnected the Energy Control Module. He stated that this was a temporary solution.

After a week, we had the same battery fault again, and the vehicle broke down on the road. LR's assistance turned up again, and he made a few calls to arrange the dealership for emergent repair and managed to tow the vehicle to Williams Manchester Land Rover.

I contacted Pentland Perth, and the sales manager agreed to repair the car under the warranty. The vehicle has been repaired in twenty-six days. The day I collected the car, the service advisor explained that they had fixed three faults, including the Voltage Regulator, Battery, and Fuel Pump.

We collected the car on the 3rd of May; we had a discussion and decided to look into a potential replacement or the rejection of the vehicle. My wife has doubts about the car, and she lost her confidence due to previous experience.

Pentland Perth dealership has responded to me, stating that they could pay £21,500 to buy the Evoque back, so there would be a shortfall of around £2,000. They also said they don’t have anything in their stock that would be the same level spec compared to the monthly payment we are paying because of the negative equity.

This is very disappointing; we have gone through a lot of inconveniences because of this faulty vehicle and clearly don't want to keep this car as we lost our confidence and have no joy in driving the vehicle.

It is very frustrating that the dealership is not taking any responsibility to deal with this issue. We had two breakdowns in ten days, and I can assure you this is not acceptable when you have one car and two toddlers to do a nursery run and break down on a main road with the kids and wait for assistance for over an hour. We got this vehicle from the dealership, and the car would have been satisfactory with all the fault codes checked.

As a result, the General Manager offered us a goodwill settlement. Regrettably, we didn't get any offers for a replacement vehicle, and the goodwill offer didn't give us any confidence in keeping the agreement going. We will now escalate this to LR customer service and the financial ombudsman. I would not recommend this dealership to anyone, so please avoid it.