Bruce Cleland, Sales Executive, was very helpful, and managed to setup the car and my mobile, which would have baffled me. The wheels were painted to my requirements, and a small spot of friction in... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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My experience with Jaguar Dundee has been fantastic, I get open honest communication. We are able to talk about any needed works without feeling pressured. The customer service, is excellent. As... もっと見る
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Truly a professional made us feel at ease the minute we meet him. Knew his stuff a really professional nice guy Felt totally at ease in safe hand worked out of Perth and his name was David Thomson... もっと見る
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Dean was very good very thorough and Evri thing went smoothly viechle was turned out exceptionally well thanks again for your efforts
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企業情報
当該企業による記述
Pentland Land Rover Perth forms part of the incredibly successful John Clark Motor Group and we have a proud history of delivering high-quality Land Rover cars and servicing combined with incredible levels of customer service. At our state-of-the-art dealership we have an incredible selection of new and used Land Rover cars as well as aftersales support services to keep your car in pristine condition for your entire ownership. Come and visit us today to explore the full range of Land Rover cars and take a test drive in the model you like the most. You can also have a closer look at the full range of Approved Used cars we have available. As an approved Land Rover dealer we are constantly updating our used car selection and can give you access to some of the latest models at great prices. Don't hesitate to give us a call if you have any questions. We look forward to welcoming you soon.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Dunkeld Road 192, PH1 3GD, Perth, Scotland, 英国
- 01738 474200
4.6
優良
206件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Zero customer service
My Discovery Sport broke down on the A9 just south of Perth. Managed to limp it to Pentland Landrover Perth with only reverse gear and occasionally second. Was hoping for some help but they were totally uninterested. In fact they were more concerned with getting my car off their premisses so they could close up and lock the gates at 6pm.
Unfortunately, this lack of interest in the customer is fairly common with all Landrover dealerships. However, Pentland Perth reached a new low in indifference to their customers.
Never, own a Landrover past the Manufacturer’s warranty. They are too risky, with many serious and dangerous faults who’s existence is well documented but consistently denied by the manufacturer and their dealership network.
2024年5月13日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Dear Mr Gemmell,
We are very sorry to hear about your recent experience at Pentland Land Rover Perth. Your feedback is incredibly important to us, and it is clear that we did not meet your expectations or our own standards of customer service on this occasion.
We deeply regret that you felt we were uninterested in assisting you, especially during such a stressful situation. Ensuring our customers receive prompt and helpful support, especially in emergencies, is a top priority for us, and it is evident that we fell short.
Your comments regarding our team’s behaviour and the perceived lack of interest are taken very seriously. We will be conducting an internal review to understand what went wrong and to ensure this does not happen again in the future. Your experience is not reflective of the level of service we strive to provide, and we apologise for the distress and inconvenience this has caused you.
Please contact us directly at martin.jewell@john-clark.co.uk so we can discuss your concerns in more detail and work towards a resolution. We would like the opportunity to make things right and restore your confidence in our dealership.
Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services.
Sincerely,
Eva Fisher
Pentland Land Rover Perth
New car day
Was a great experience people at Landrover Perth were amazing very very helpful for every question we asked. We will definitely be back
2024年3月15日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Lewis,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
The sales person Bruce Cleland listened…
The sales person Bruce Cleland listened to my request and gave me options and advice on available cars. there was no pressure in sales process.
2024年3月22日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Jim,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Reference two weeks of hassle with…
Reference two weeks of hassle with Pentland Land Rover Perth, where we bought a brand-new defender and got messed about with it. We finally got our deposit back and went to another Land Rover dealership and bought a car straight away. A new one. We pick it up on Monday with no hassle, it’s just shows you that is good dealerships about, I hope John Clark Head Office read these posts, and finally do something about it as it is disgraceful, what they do
2024年3月8日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Dear William,
Thank you for bringing your concerns to our attention. We genuinely appreciate all feedback, whether positive or negative, as it helps us improve our services.
In order to investigate the matter further and address your concerns appropriately, could you please provide us with your surname or any additional details that might help us identify your specific case? Rest assured, your privacy is of utmost importance to us, and any information you provide will be handled with the utmost confidentiality. My email address is sara.lagerman@john-clark.co.uk
Once we have the necessary details, we will promptly look into the issue and take appropriate steps to address it. Your satisfaction is our top priority, and we are committed to resolving any issues you may have experienced.
Thank you for your cooperation, and we look forward to assisting you further.
Best regards,
Sara Lagerman
Pleasant experience
Pleasant experience. Good communication. Car returned cleaned inside and out despite the poor weather conditions at the time.
2024年1月11日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Afternoon Ian,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
I have requested info on a car
I have requested info on a car. No one got back to me for over 2 days, only after sending an email again finally someone called me back.
I drove all the way to Perth from Glasgow to view the car. Took a car for a drive and I was looking to px my car, as it was late on Friday we agreed that I will get a call back on Monday (yesterday) to discuss further. No one bothered to call me. I feel like I wasn't treated seriously. Very poor experience and waste of my fuel to drive all the way there. No wonder car sits in your dealer for over 80 days. Thanks for 1 star experience.
2024年1月26日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Hello Magda
Thank you for taking the time to share your feedback about your recent experience with us. We genuinely value your input and are committed to addressing any concerns you may have.
To conduct a thorough investigation and better understand the specific details of your situation, we kindly request additional information. Could you please provide us with your full name and if you know the salesperson you were dealing with?
Your cooperation in providing this information will greatly assist us in pinpointing the issues you encountered and allow us to take appropriate actions to improve our services.
You can share this information with us confidentially by emailing me at sara.lagerman@john-clark.co.uk
Extremely disappointing
A series of negative experiences since being told I was part of Pentland Protect. Despite my written details recording the problems there has been a lack of care and lack of interest. The Company in my experience does not live up to its advertising and does not work adequately to resolve issues.
2023年12月4日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Thank you for reaching out and bringing your concerns to our attention. We appreciate your feedback, and we are committed to resolving any issues you may have promptly.
In order to assist you further, we kindly request that you provide us with additional details such as the surname associated with your account and your vehicle registration number. This information will enable us to locate your records accurately and address your concerns in a more efficient manner.
Please feel free to email the requested details to Sara Lagerman at sara.lagerman@john-clark.co.uk. Rest assured that we will treat your information with the utmost confidentiality and use it solely to resolve your concern.
Once we receive the necessary details, our team will prioritize your case and work towards a resolution as quickly as possible. If you have any other questions or if there's anything else we can assist you with, please don't hesitate to let us know.
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning John,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Jaguar XE September 2023
This is the third Jaguar that I have purchased from you. Bruce Clelland has always been very helpful. On this occassion delivery of the new car was delayed and there were some changes to the spec' ordered (for supply issues which I fully understand), however I was kept well informed. Handover, as usaul was very professional and I am delighted with the new vehicle.
regards
Jon Hazelton
2023年9月14日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Jonathan,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
They did what they said
2023年11月14日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning John,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Landrover Perth fixed the warranty…
Landrover Perth fixed the warranty issues and repairs required in a timely and efficient manner.
2023年11月2日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Ordered a new P440e in Aug-22 and had…
Ordered a new P440e in Aug-22 and had regular updates from Ross, who was very helpful and answered my (many!) questions over the order period. Unfortunately after 15 months my car still had no build slot with JLR, so we decided to purchase an available car elsewhere. Will definitely be back for future purchases and recommend Perth Pentland.
2023年11月17日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Tom,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Afternoon Alan,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Pretty good service
Pretty good service, they had to order a part and i had to take vehicle back another day for repair. all very courteous and car washed each time.
very pleasant young woman who dealt with me, I gave her some positive feedback. I'm sorry forget her name.
2023年10月4日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Billy,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Lovely experience at Perth
Lovely experience at Pentland Perth and in particular thanks to Scott, he was very welcoming and extremely easy to deal with. My initial visit I was greeted by the very friendly receptionist, it makes such a difference when you get a friendly welcome. The whole process was easy and I just love my car, I collected it yesterday and hoping for a hassle free driving experience. big thanks to Scott and I would highly recommend the Perth branch.
2023年10月17日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Isla,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
All outstanding
All outstanding, Dean was excellent throughout the process. Proactive and thorough very responsive to my needs.
2023年9月25日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Martyn,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Emergency timeline
The timeline that I asked for at short notice was tight and all staff deliver to an extremely high standard.
2023年7月4日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Marten,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Excellent service
Both our cars were collected, One car MOT'd and serviced and the other repaired in the body shop.
Both cars delivered on time back to the house. All whilst we were on holiday
Great service!
2023年7月6日
John Clark Motor Group - Pentland Land Rover Perth からの回答
Good Morning Scott,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Land Rover Perth.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
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