Johnsons Garden Buildings レビュー 586

Myles did a superb job. He carried out all the work as required and also checked every other part of the building for snags. Very impressive

Spoke to Marc in woodcote nurseries and he's now expertly guiding us through our garden room purchase. Site visit booked. ;)

Visited woodcote garden centre. Spone to a salesman called marc who was very helpful and knowledgeable

We took a while deciding and the sales team were great and helped us over our indecision. Michelle and team walked us through all the options pointing us in the right direction. All the sales team were professional, knowledgeable and very friendly. And the instillation team were fantastic. All round a great experience and we’re very happy!

Visited wallington woodcote and spike to mark who was great. Friendly and knowledgeable

Johnson’s Garden Building took ownership of their poorly constructed decking and Brad & Mark virtually reinstalled the decking in a timely and professional manner. They also adjusted the doors and windows to the summer house which were not part of the original work schedule.

Started off okay after a few teething problems, but things went downhill fast. The door wouldn't close properly and the timbers are already rotting — and it’s only four years old! Totally unacceptable for the money paid. An inspector came out weeks ago, but I’ve had no report or update since. Really disappointed and wish I’d gone elsewhere. Save yourself the hassle and don’t waste your money.

Really pleased with the garden room. The installers Joe, Graeme and Aidan were brilliant. The reason not 5 stars is because we had a delay in the delivery date which was not shared by the logistics team despite numerous chasers.

John has been really helpful on visits to the show room and over the phone answering our many questions with patience and professionalism. We’ve spoken to a couple of different companies but been impressed with Johnson’s so far. Thank you John!

The team were excellent a big shout out to Natalie / Michelle and Henry who did my home visit he was amazing and listened attentively.

We recently purchased our garden building from Johnsons garden buildings at Thurrock, we are in love with our summer house and decking.
The service we received was excellent from Michelle she's a credit to the company.
All the staff at the showroom were extremely helpful.
We are looking to buy a hottub from them soon.

The staff at the local office have been lovely and as helpful as possible within their remit.
However, our experience with customer service has been disappointing. Communication is inconsistent: we are often promised updates, such as confirmation of acknowledgement or appointments, but rarely hear back unless we chase multiple times. Even then, replies are delayed, and each response often raises further questions rather than resolving the matter.

From the outset, there were issues with the installation. For example, the electrician repeatedly left both our gate and the summer house door open during very windy weather, despite reminders. Unfortunately, this resulted in the summer house door splitting at the lower hinge and the gate getting loose screws. We have fixed rhe gate ourselves of course as that was only replacing the lost screws and screwing them back.
When we reported the door issue, rather than acknowledging the circumstances, we were immediately blamed. This was particularly frustrating as the damage had already been noted by the painter before he even had access to unlock the door, and was photographed and reported straight away.
Other aspects of the installation were also below professional standards. The heater was fitted with screws that were far too long, protruding around 2 cm through the wood to the outside, risking leaving the rain water in.
In addition, the repair to the cracked door hinge, described as a permanent solution, lasted less than six months before the damage reappeared.
The quality of the wood has also proven problematic, with leaks developing through knots despite previous repairs. We eventually had to attempt further sealing ourselves as asked to do so by the technician, though it is difficult to understand how we could succeed where a professional had not. Two corners of the summer house remain unsealed, allowing water to penetrate.
When the technician assessed the situation, he initially suggested that the water was travelling through the knots, which means according to him, that the water was traveling upwards against gravity somehow, a claim we found implausible.
Eventually, he conceded that the corners had not been sealed properly and assured us that he would report back to the office and return to carry out the necessary repairs.
We never heard back from him or customer services, despite multiple follow-up emails (all of which generated automated acknowledgments of receipt).
When we purchased the summer house, we were assured that any issues would be addressed at any time. Unfortunately, our experience has not reflected this promise. Had the summer house been built correctly from the start, many of these problems would not have arisen. Given the considerable cost, it is extremely disappointing to be facing such issues within the first year of ownership. If we had known in advance that this would be the case, we would never have made this purchase.

Megan was very helpful, patient and knowledgable!
We had a great experience will be visiting again

John was very helpful and provided a lot of good advice. Megan and Marc provided very good support, Megan helped in coordinating with the delivery dates.

My experience was really good. Megan was really well informed and knew what she was talking about when she was showing us around the hot tubs. Will definately be requesting Megan again for any follow up questions and if we become ready to purchase a hot tub!

Our recent experience when purchasing a new garden home was truly exceptional. Mandy was so helpful yesterday when we settled the balance and nothing was too much trouble for her even when changing the paint colour at the last moment. Martin was very helpful and all of his team at the Maidstone branch were terrific throughout this process. We look forward to seeing the finished product over the coming weeks ahead. We recommend this great company to anyone which is truly great experience doing business with them.

We were in a fix after the key stuck in the door of our summerhouse
Brad and Mark were here at 8.45am and had taken off the door, replaced the lock and handle and restored the door in 15 minutes…

It was a great experience from start to finish. John, Marc and Megan gave good advice, explained what my options were, helped me through the ordering process, and were available to answer any questions. It was delivered on time and the team who came to build it were efficient, friendly, and knowledgeable and finished in an amazingly quick time. The building is well constructed and I am very pleased.

Joe, Aidan, Graham and Brandon were fantastic. Professional, friendly and extremely skilled. I could not recommend the team more highly. Our studio looks fantastic. A very big thank you.

We recently purchased a garden room from Johnsons Thurrock branch. I’ve got to say this was a pleasant experience from the staff Michelle and Natalie! Their customer service was brilliant. The showroom and site was welcoming, and I would highly recommend purchasing from them.